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1. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 1
11-1 Computer Systems
11-2 Business Applications of Technology
11-3 Other Technology Issues
11
C H A P T E R
Business and Technology

2. © 2012 Cengage Learning. All Rights Reserved.
SLIDE 2
11-1 Computer Systems
Goal 1 Identify the main elements of a
computer system.
Goal 2 Describe input devices and
processing activities.
Goal 3 Explain computer storage media
and output types.

3. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 3
KEY TERMS
● computer system
● hardware
● software
● computer network
● central processing unit (CPU)
● program
● computer language
● operating system software
● application software

4. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 4
ELEMENTS OF A
COMPUTER SYSTEM
● Input
● Processing
● Memory and storage
● Output device

5. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 5
COMPUTER NETWORKS
● Global computer network (Internet)
● For accessing the World Wide Web
● For exchanging e-mail
● Local computer network (intranet)
● Functions like a typical website
● Used to share information within an
organization

6. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 6
Checkpoint 
● List the four main elements of a
computer system.
● Input device(s)
● Processing unit
● Memory and storage
● Output device(s)

7. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 7
INPUT AND PROCESSING
● Input: getting started
● Processing: making things happen
● Word processing
● Desktop publishing
● Database software
● Spreadsheet software
● Presentation software

8. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 8
Checkpoint 
● What are common input devices?
● Common input devices include keyboard,
mouse, game controller, joystick, touch-
sensitive screen, scanner, voice-activated
system, microphone, and camera.

9. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 9
MEMORY AND OUTPUT
● Memory and storage
● Saving for later
● Output
● Obtaining results

10. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 10
MEMORY CAPACITY

11. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 11
Checkpoint 
● How do internal and external memory
differ?
● Internal memory is inside the computer and
holds a fixed amount of data. External
memory is not stored within the computer
and it is highly portable.

12. © 2012 Cengage Learning. All Rights Reserved.
SLIDE 12
11-2 Business Applications
of Technology
Goal 1 Describe the components of a
management information system
(MIS).
Goal 2 Identify computer applications in
service industries.
Goal 3 Discuss e-commerce activities.

13. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 13
KEY TERMS
● management information system (MIS)
● computer-assisted instruction (CAI)
● e-commerce

14. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 14
MANAGEMENT
INFORMATION SYSTEMS
● A management information system (MIS)
is a coordinated system of processing and
reporting information in an organization.
● Managers need information to make business
decisions.
● Computer systems and software are essential
parts of MIS.

15. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 15
COMPONENTS OF AN MIS

16. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 16
DATA SOURCES
● External data sources
● Internal data sources

17. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 17
THE MIS IN ACTION
1. Identify the information needs of the
organization.
2. Obtain facts, figures, and other data.
3. Process, analyze, and organize data in a
useful manner.
4. Distribute information reports to those
who make decisions.
5. Update data files as needed.

18. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 18
Checkpoint 
● What are the four components of a
management information system?
● The four components are gathering data,
analyzing data, storing data, and reporting
results.

19. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 19
TECHNOLOGY IN
SERVICE INDUSTRIES
● Public service
● Education
● Health care
● Financial services

20. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 20
Checkpoint 
● What service industries make extensive use
of computers?
● Service industries that make extensive use of
computers include public service organizations
such as government, military, and police agencies;
educational institutions such as local school
districts, community colleges, and universities;
health care facilities, such as hospitals and
doctors’ offices; and financial services industries,
such as banks and insurance companies.

21. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 21
E-COMMERCE
● E-commerce refers to conducting business
transactions using the Internet or other
technology.

22. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 22
TYPES OF E-COMMERCE
● Four types of e-commerce
● Business-to-Consumer (B2C)
● Business-to-Business (B2B)
● Consumer-to-Business (C2B)
● Consumer-to-Consumer (C2C)
● E-commerce matrix

23. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 23
E-COMMERCE ACTIVITIES
● Providing product information
● Promoting a company
● Selling online
● Conducting market research
● Making payments
● Obtaining parts and supplies
● Tracking shipments

24. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 24
GLOBAL E-COMMERCE
● Importing and exporting
● Videoconferencing

25. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 25
Checkpoint 
● What do the notations B2C and B2B
mean?
● The notation B2C refers to the Business-to-
Consumer e-commerce model, while B2B
means the Business-to-Business e-
commerce model.

26. © 2012 Cengage Learning. All Rights Reserved.
SLIDE 26
11-3 Other Technology
Issues
Goal 1 Explain workplace uses of
technology.
Goal 2 Identify home and personal
applications of technology.
Goal 3 Discuss social concerns related to
technology.

27. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 27
KEY TERMS
● robotics
● artificial intelligence (AI)
● expert system
● computer-aided design (CAD)
● telecommuting
● piracy
● computer virus

28. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 28
WORKPLACE TECHNOLOGY
● Robotics
● Expert systems
● Computer-aided design (CAD)
● Telecommuting

29. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 29
Checkpoint 
● How is computer-aided design (CAD)
used by businesses?
● Businesses use CAD to experiment with
many variations of sizes, shapes, and
materials before spending time and money
on building prototypes or starting actual
production.

30. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 30
HOME AND PERSONAL
TECHNOLOGY
● School and homework
● Home robotics
● Household record keeping

31. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 31
Checkpoint 
● What types of technology tools are
available to students?
● Available tools include word processing
software for preparing written assignments,
Internet browsers for conducting research,
online dictionaries and encyclopedias, and
presentation software for creating slide
shows.

32. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 32
SOCIAL CONCERNS
OF TECHNOLOGY
● Employment trends
● Health concerns
● Computer crime
● Privacy concerns

33. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e
C H A P T E R 11
SLIDE 33
Checkpoint 
● How do companies suffer from software
piracy?
● Software piracy robs the creators of software of
their legal profits.
● It is very expensive to develop new software, often
requiring teams of hundreds of workers for a single
program.
● Because of software piracy, companies have fewer
dollars available to spend on creating new
software.