This document is a resume for Jeff Ballard, an experienced IT executive. It summarizes his professional experience overseeing teams of up to 45 IT professionals and managing an annual capital budget of over $4 million. His experience includes roles as global head of IT services, IT liaison to other departments, and representative for corporate IT projects. He has over 12 years of experience in IT leadership roles at major companies like Sony Pictures Entertainment.

1. Jeff Ballard
Huntington Beach, CA
JeffBallard711@gmail.com
310-871-2951 (cell)
www.LinkedIn.com/in/JeffBallard711
SUMMARY
A highly experienced information technology executive overseeing teams of up to 45
professionals comprised of entry-level analysts to global department Directors focused on the
delivery of technology driven IT services, and the provisioning of IT and Mobility equipment with
an annual capital budget responsibility of over US $4 Million.
Broadly engaged as the global head of IT services and technology; as the IT liaison to Labor
Relations, Human Resources,Legal and Procurement;as global IT audit and risk and compliance
control owner; intercompany representative to key divisions of a major electronics company and
delegate for corporate-wide IT projects, sourcing arrangements and consolidation efforts of up to
US $90M a year in scope.
 ITIL V3 Foundation certified  Exceptional communications skills
 Pioneer of technology solutions
 Strong customer service focus
 Deep technical expertise
 Staff mentoring and professional growth
 IT services for high profile executives and
industry events
.
PROFESSIONAL EXPERIENCE
Re8 Professional Services, Costa Mesa, CA 2016 – 2016
Red8 focuses professional services for IT infrastructure with a specialty in Data Center services.
Sr. Infrastructure Consultant, 2016- 2016
Project Owner, managing a team of service companies and customer IT professions engineering
and supporting the relocation, restructuring and consolation of a 600-piece primary data center
for a national title and mortgage company into a 2000 sq/ft cage within a data center colocation
facility located in Houston Texas. Implementing all new data center core network routing,
switching and distribution hardware, all new rack layouts, structuredcabling, 17 new MPLS, point-
to-point, NLAN and ASE data circuits through four different national data carriers and all pre move
facilities prep activities and move day logistics with armed security escort.
Colorado Access, Denver, CO 2015 – 2015
Colorado Access, a leading Colorado non-profit healthcare company, serves as the health
insurance carrier for over 1 million members throughout Colorado
Consultant, 2015- 2015
Technical design of network, security, telephony, sound masking, MPLS redundancy and cabling
infrastructure installation for a new multistory building and separate shared tenancy office space.
Supplemental areas of focus include maturity assessment and gap analysis for various IT policy,
process and procedures; assisting with implementation of a ITIL, HIPPA and HITECH compliant
IT service provisioning and robust security framework; WAN optimization, data lost prevention;
Advanced Persistent Threat analysis: IT Asset Management; Risk and Compliance activities; IT
publicity within the general user and executive population and driving IT success through
implementation of a Continuous Quality Improvement program and a secure, EPA compliant

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lifecycle management process for all technology and devices.
SDI Media, Culver City, CA 2014 – 2014
SDI Media is the largest language localization (media translation) provider in the world, servicing
over 40 markets in 37 countries across the globe.
Consultant, 2014- 2014
Lent expertise to the SDI Media CIO on high-level technology planning and problem solving with
a focus on the growth and mentoring of senior IT leadership. Identified specific cross-training
opportunities for extended utilization of limited resources and to insulate the potential business
impact at the loss of key IT personnel.
ShowMgr.com, Rancho Santa Margarita, CA 2014 - 2014
ShowMgr.com is the leading cloud-based ERP software provider for media and content creators,
allowing for the seamless managementof resources,film and television crews and media creation
accounting, scheduling and budgeting.
Vice President, IT Operations, 2014- 2014
Responsible for IT security, standards, policies and procedures; risk and compliance and the
architectural evolution and maturity of ShowMgr's technical IT services.
 Recommended the consolidation of webhead, SQL and transactional servers into fewer but
more robust hosting platforms saving over $18k/mo in expense with increased
responsiveness and reliability for the ShowMgr solution.
 Conducted security baseline and gap analysis, recommending changes to a wide range of
internal processes resulting in a significantly reduced threat footprint.
 Drafted plans for business continuity, disaster recovery and emergency notification
processes, and various internal company policies related to acceptable use, network access,
two-factor authentication and development code release processes, greatly enhancing
internal process maturity.
Sony Pictures Entertainment, Culver City, CA 2002 - 2014
A US-based, $30B division of Sony Corporation, Sony Pictures is one of the largest and most
successfulmoviestudios in Hollywood and the single largest international TV station owner in the
world.
Executive Director, Global Head, IT Support Services
Lead a group of 45 technicians and 27 offshore analysts and managed 4 Directors and 2
Managers compromising the Global IT Help Desk, US and UK Desktop Support, IT Asset
Management, Mobile Technology and Advanced Client Technology groups.
 Lead the on-site technical support team providing IT, mobility, multimedia and talent technical
setup and support to the Summer of Sony (2011, 2012, 1013), the largest private film junket
in the world, hosting press conferences, talent interviews and pre-release screenings to over
300 of the world’s most influential news media guests, in Cancun, Mexico.
 Saved over $40,000 in satellite truck expense per event by working with Publicity and
International Marketing to create the studio’s first internet-based interactive media service
allowing remote talent real-time interaction with intimate to large format multi-camera media
and press Q&A sessions throughout North America, Latin America, Asia Pacific, the UK and
Europe.
 Improved budgetary compliance through management of (10) capital pools representing US

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$3M- $4M, resulting in annual variance reduction from 12-15% to less than 0.3 % over 8
straight years, despite mid-year reductions exceeding 30% of total.
 Established a global desktop engineering taskforce addressing the Windows XP remediation
through a (3) year plan of strategic asset deployment and repurposing resulting in over 98%
of Sony Pictures 8,000 desktop assets converted to Windows 7 by April 1, 2014.
 Lead the Desktop Support group to Winner, Best Service Excellence award for Sony Pictures
IT, 2012 and 2013.
 Oversaw the partial outsourcing of (11) help desk analysts by establishing level 1 and new
level 1.5 IT services with Tata Consulting Services (TCS), Chennai, India, saving Sony
Pictures over US $1M annually while introducing self-service options for password reset,
instant message chat and FAQ documents into the first-ever 24x7x365 live, multilingual IT
help desk for Sony Pictures.
 Reduced IT capital expenses by working with Sony’s Imageworks, Animation, PlayStation and
Electronics groups to consolidate IT purchasing and the renegotiation of newly combined
desktop and software maintenance contracts.
EDUCATION / TRAINING
B.S. Information Technology, Information Systems
University of Redlands, Redlands, CA
Pink Elephant and Loyalist Certification Services, Culver City, CA
ITIL V3 Certification # 86819
CIO Pathways Leadership Program
Focus on IT Strategy, Change Leadership and People Development