2. -recognise guidelines and techniques
used to conduct elicitation
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CONDUCT ELICITATION -
GUIDELINES AND TECHNIQUES
3. -guidelines and tools
-business analysis approach
-existing business analysis information
-stakeholder engagement approach
-supporting materials
BUSINESS
ANALYSIS
ELICITATION
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COLLABORATION
CONDUCT ELICITATION -
GUIDELINES AND TECHNIQUES
4. -business analysis approach identifies the
types of outcomes based on the
approach
-may guide questions and approaches
used to elicit information
-observation data will prompt the
business analyst to create a process
map
-stakeholder engagement approach is
designed to optimise communication and
inter- collaboration
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CONDUCT ELICITATION -
GUIDELINES AND TECHNIQUES
5. -supporting materials will help to prepare
both the business analyst and
stakeholder
-existing business analysis information
may guide questions and approaches
-end-user observation data may prompt
the business analyst to create a process
map
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CONDUCT ELICITATION -
GUIDELINES AND TECHNIQUES
6. -Guidelines and Tools
-The business analysis approach
identifies types of outcomes
-based on the approach and affects the
performance of elicitation activity.
-Existing business analysis information
-may guide questions and approaches
used to elicit information.
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CONDUCT ELICITATION -
GUIDELINES AND TECHNIQUES
7. -Guidelines and Tools
-The stakeholder engagement approach
requires
-effective communication and
collaboration
-Supporting materials prepare
stakeholders before elicitation
-and outline helpful tools and information
BUSINESS
ANALYSIS
ELICITATION
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COLLABORATION
CONDUCT ELICITATION -
GUIDELINES AND TECHNIQUES
8. -benchmarking provides a baseline
-market analysis provides information
about customers
-data mining is used to extract relevant
information from existing systems
-data modelling is used to understand
data entities
BUSINESS
ANALYSIS
ELICITATION
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COLLABORATION
CONDUCT ELICITATION -
GUIDELINES AND TECHNIQUES
9. -document analysis is a technique used to
review existing policies, regulations,
contracts, and procedures
-interface analysis is used to understand
how two or more people, departments, or
systems interact
-observation provides information on how
work is being conducted today
BUSINESS
ANALYSIS
ELICITATION
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COLLABORATION
CONDUCT ELICITATION -
GUIDELINES AND TECHNIQUES
10. -process analysis is used to discover
issues and facilitate improvements
-process modelling is used to facilitate the
discussion with stakeholders
-surveys and questionnaires can be used
to gain information
-workshops are collaborative and are
used to elicit information
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CONDUCT ELICITATION -
GUIDELINES AND TECHNIQUES
11. -Information Sourcing Techniques
-benchmarking and market analysis
-data mining, data modelling, document
analysis
-interface analysis, observation, process
analysis
-process modelling, surveys and
questionnaires
-workshops and interviews
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CONDUCT ELICITATION -
GUIDELINES AND TECHNIQUES
12. -a list of some of the techniques used in
Elicitation
-brainstorming is a collaborative way to
share ideas on potential solutions
-collaborative games help stakeholders
work towards a common goal
-focus groups are conducted using a
series of questions
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CONDUCT ELICITATION -
GUIDELINES AND TECHNIQUES
13. -mind mapping is a visual representation
of thoughts and ideas
-prototyping is not only a great tool to
illustrate user interface needs
-concept modelling starts with a glossary
and is used to describe domain
vocabulary
-business rules analysis is used to identify
the information
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CONDUCT ELICITATION -
GUIDELINES AND TECHNIQUES
14. -Idea Generation Techniques
-brainstorming, collaborative games
-focus groups, mind mapping,
-prototyping, concept modelling
-business rules analysis
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CONDUCT ELICITATION -
GUIDELINES AND TECHNIQUES
15. -In mind mapping
-a central idea prompts and interconnects
with subsidiary ideas
-which in turn prompts other ideas and
interconnections
-creating a visual network rooted and
branching off from the central idea
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
CONDUCT ELICITATION -
GUIDELINES AND TECHNIQUES
