1. ID-porten
A common Solution for logon to public
Services
Achievements - Challenges - Opportunities
Jan Molund, projectcontroller
National Programme for eID Infrastructure in Public Sector
Department for ICT-governance and coordination
Agency for Public Management and eGovernment (Difi)

2. Background and mandate
On Governmental level - ICT policy
The aim of the ICT policy is to influence ICT development in order
to achieve simplification and efficiency improvement in the public
sector.
Digital first choice
This includes goals like:
Round-the-clock public administration
An information society for all,
Better services for the citizens
More efficient public sector
Our Mandate and main Means to reach these
Objectives:
Establish a common infrastructure for use of eID with and in the
public sector
Agency for Public Management and eGovernment

3. Difis approach
Common component approach
Uniform solution can ensure security, privacy, and user
friendliness across public agencies and services – instead of
disparate solutions
Reduced cost for public agencies
Facilitating new e-services and increased use of existing services
eID is a prerequisite for personalised eGov
services
Customer driven,
i.e. the interests of the main public service suppliers have a say
so in planning what functionality should be implemented in ID-
porten
Agency for Public Management and
13 December 2011
eGovernment

4. What we have delivered so far
MinID (meaning: My ID)
ID-porten – Infrastructure for eID in public sector
ID-porten = simplified log in
ID-porten = safe log in
13 December 2011 Agency for Public Management and eGovernment

5. Min ID
e-ID for public sector
Developed, implemented and operated by Difi
2.6 millions users
In 2010 14 millions MinID transactions
2011 – estimate pr 30NOV11 – 24 millions transactions
06 December 2011 Agency for Public Management and eGovernment

6. Stability in operations
Uptime SLA Time Service Factor TSF limit
SLA delivered objective Less than 3 seconds for 90% of
the total number of logons
ID-porten 2.2 100% 99,99 100% No unplanned incidents
MinID 99,98 % 99,90 100% No unplanned incidents
Buypass ID 100 % 99,50 100% No unplanned incidents
Stable services 24/7
Maintenance and upgrades do not interfere with or have an
influence on daily operations.
Call center/Customer support
Average Speed to Answer : 24 sek. (SLA = 50 sek)
206 December 2011 Agency for Public Management and eGovernment

7. 7
The ID gateway - making it possible
…
• Authentication
• (Signature)
• (Encryption)
Agency for Public Management and eGovernment

8. ID-porten = simplified log in
Agency for Public Management and eGovernment
06 December 2011

9. ID-porten = high safetey log in
22. september 2011 Direktoratet for forvaltning og IKT

10. Challenges
•Organisational
•Financial
•Development
•The paperwork
13 December 2011 Agency for Public Management and eGovernment

11. Organisation - The National programme for e-ID 2011
FAD
Oppdragsgiver
SKATE
Brønnøysundregistrene
og Difi (leder)
Statistisk sentralbyrå
Helsedirektoratet Difi Ekstern
Skatteetaten Programeier kvalitetssikrer
Lånekassen
NAV
Statens kartverk
Difi, ITS
Styringsgruppe Programeier
Difi (leder) (operativ),
Difi, drift/forvaltning Fagansvarlig e-ID
Brønnøysundregistrene
Helsedirektoratet
Politidirektoratet
Skatteetaten
Lånekassen e-ID-programmet
NAV Programdirektør
Drift og daglig
Andre forvaltning ID-porten
og MinID
interessenter Programkontor (linjeoppgave UFI)
Tjenesteeierne
Innbyggere
Tilsyn
Prosjekt Prosjekt
e-ID-tjenester Software-utvikling
06 December 2011 Agency for Public Management and eGovernment

12. Financial
Change in operations/development ratio
2009-2012
All figures in MNOK, 2012 figures are estimated values
.
120,0000
100,0000
80,0000
Development
60,0000
Operations
40,0000
20,0000
,0000
2009 2010 2011 2012
06 December 2011 Agency for Public Management and eGovernment

13. The paperwork
All public agencies, municipalities and other public bodies need a
collaboration agreement with Difi before launching service on ID-porten.
They are to advise Difi when they plan to be ready to launch a new
service and what kind of transaction volumes they estimate
Difis role is to secure that the launching goes smoothly and that we are
prepared to handle the increased traffic.
Altinn
This is the Norwegian public reporting portal.
Main governmental agencies as The Norwegian Tax Adminisrtration and
Norway Statistics use Altinn as their portal for several purposes.
Altinn uses MinID as authentification vehichle towards the end user.
Altinn has a special collaboration agreement with Difi because of its
special nature compared to the service offerings on ID-porten
13 December 2011 Agency for Public Management and eGovernment

14. Development
Cost demanding
Workforce – Difi do not have sufficiently numbers
regular employees to do deliver
Implying:
External(read: consultants with required skills)) resources
required
Short term hiring of specialists
Prioritizing
Refer to the organisation chart, a lot of interests involved
Market situation
New possibilites with new SW etc.
New services launched, some before plan, some long after plan,
some almost unheard of until delivery demand “tomorrow”
13 December 2011 Agency for Public Management and eGovernment

15. Opportunities – the way forward
The Norwegian minister of Government Administration and Reform
says:
The government's goal is digital first choice. This means that
communication with the public that today is performed by paper mail,
telephone or in person, in the future as far as possible should be done
digitally, it will say on the Internet.
This means:
Digital communication should be the primarily chosen channel for the
dialog between:
i) Citizens and public sector
ii) Between private businesses and public sector
iii) Within the public administration
When possible, public services should be offered digitally as first
service, that is, the citizen must take an active choice to get it
done manually if that is preferred
The main goal is to achieve a better efficiency for both citizens
and public sector administration by means of more and better
electronic services.
13 December 2011 Agency for Public Management and eGovernment

16. In the pipeline
Firstly, as stated previously
ID-porten will be developed in accordance with
public sector needs
Work areas as we see it today:
Solutions for encryption and decryption – concept
developed
Electronic signatures
Digital mailbox
Non-private use of e-ID (employee’s usage etc)
13 December 2011 Agency for Public Management and eGovernment