IDSC Knowledge Management Strategy

nohaabed@gmail.com

© Noha Abed 2012 IDSC- Egypt

l

 Founded in 1985
 More than 355 researchers ( 54 Master degree
holders - 34 PhD holders)
 Primarily financed by the State Budget

 Enjoys institutional code of ethics and
intellectual independence
 Brings together an elite of academic
professors, retired public officials, diplomats,
etc whether in its research staff or as an
advisory board member


To Support of public policies and decisions through
carrying out State-of-the-Art Policy Research
leading to solutions to the reform and developmental
challenges facing Egypt.

To disseminate Findings and Views through a
regular flow of publications and public events. “
Information Justice”

To create a Societal Debate on issues of relevance
to the Egyptian Citizen.


info@km-me.com 1 www.km-me.com

Tackle specific Create societal
policy research debate on key
issues with the policy issues
aim to contribute through focus
in many ways on Policy Level groups,
policy making workshops,
and political seminars and
behaviour in Societal Level media
Egypt appearances


Knowledge is the most valuable and strategic
resource for a Think Tank.

Managing Knowledge is essential To improve
organizational Innovation and Learning.

IDSC launched a knowledge management
department in January 2009.


Instilling Knowledge Sharing Culture

Maintaining existing Knowledge Assets

Developing Knowledge Management Tools

Fostering Organizational Creativity and Innovation



 Conflict between KM and other departments

 Lack of Top Management Commitment and Support

 Rigid, strict and inflexible Policies ( Bureaucracy,
routine etc…) that hinders the flow of knowledge
between individuals as well as of the groups

 Insufficient Understanding of KM nature which is
impeding the implementation of KM practices



IDSC Knowledge Gaps

IT Infrastructure
Pitfalls

Learning and
Expertise Turnover

Poor Communication
and Collaboration
Environment

Organizational
Silos



1- IT Infrastructure Pitfalls

Searching for information often took considerable amounts
of time, without consistent results.

What needs to be done:
Reshaping KM internal Content Management system so that
IDSC employees can retrieve the right information at the
right time.


2- Learning and Expertise Turnover

Loss of important knowledge when staff members move to
other jobs in the organization or leave the organization.

Using KM tools to retain organizational knowledge
embedded in staff expertise so that it can be available and
known to everyone in the organization.


3- Poor Communication and Collaboration
Environment

Insufficient communication and coordination in sharing of
knowledge and experience between IDSC departments.

Improving Knowledge sharing tools and mechanisms to
enhance sharing and putting knowledge into practice.



4- Organizational Silos

Duplication and Overlapping in effort between departments.

Moving from managing silos to managing systems by
identifying knowledge gaps and areas of duplication and
comparing the results of knowledge inventory analysis with
knowledge needs analysis.


IDSC
Strategy
Components

Fostering
Organizational
Culture
Reshaping
Existing KM Create KM
Tools Societal
© Noha Abed 2012 IDSC- Egypt Awareness

Build Supportive
Environment where
knowledge is seen an
organizational asset and staff
are encouraged to contribute
to knowledge activities as
part of their core
responsibilities.



 Using internal workshops
in order to connect to
"knowledge nodes" both
the knowledge providers
and the knowledge
seekers.
 Facilitate the
processes of
knowledge transfer
between individuals
within the organization

Internal Workshops

Posting a set of
motivational
and inspirational
Quotes in the context
of effective knowledge
management and the
wise application of
knowledge
KM Quotes © Noha Abed 2012 IDSC- Egypt

Reshaping Existing KM Tools
Achieving Useful
Content
4-Reorganize

3-Taxonomy

2-Mapping

1-Revisit

Reorganize Knowledge Access Internally



What do we Who is doing Where to find
have? what ? it?

Exploit and Organize existing Knowledge
owned by each worker
and Department in the organization.

Organizing a
series of KM
Conferences
and
Workshops


Presenting the hot issues and
initiatives in applying
Knowledge Management to the
organization and Egyptian
Society.




Policy Level:
Policies adopted don’t necessarily
reflect public values and concerns

Societal Level:
Citizens sometimes lack trust in
evidence utilized by governments


Supporting the Organization
role as a Knowledge Bridge
between the Egyptian Cabinet
and the Society



Add On
KM
Strategy

Link Research
Agenda to Society
Improving
Needs
Research Agenda Reorganize External
Knowledge Access

Understanding Today’s STAKEHOLDERS and
Meeting their NEEDS

Build Societal Engagement with the Research Agenda

Opinion poll Social issues Political Issues

Egyptian Community of Trends of political and
revolution in the bullying and social changes in the
eyes of some of its regulated Egyptian society
The World's mechanisms (study)
Egyptian People (report) Mapping Hot issues
society Opinion poll Revolution Egypt: Internal situati
changes after on confidence in Coalitions and on …
the revolution some institutions the emerging Follow-up / proposals
( poll) of social (Bulletin)
elites
(study)

Poll about Egypt's Has there been a
relations with change in Egyptian
some countries personality?
(poll) (Study)

Identify Key Knowledge Areas and Potential Research
Integration © Noha Abed 2012 IDSC- Egypt


Managing Existing Knowledge and Improving KM Tools

 Knowledge Management is a long Journey that
needs Belief , Team Work and Support.

 People are the Engine of Knowledge: People
should understand what is KM so they can
support it.

 Capturing knowledge about Customers-
Stakeholders, is critical for success so
Understanding customers' needs is essential.

 Without KM Efforts Internally and Externally
for Think Tanks there would be no Chance for
Success.

"Ensuring that the right people have the right
knowledge at the right time simply make sense"



IDSC Knowledge Management Strategy

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IDSC Knowledge Management Strategy