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Got Motivation?
Keeping You & Your
Employees Engaged


Karen Carleton, MEd, MS
Performance Solutions Corp.
www.performcorp.ca
Self




Motivation
MOTIVATION

Incentive (n.) -
Drive,
enthusiasm;
Goal, desire
Motivation - pursue
Pleasure, avoid Pain
WORK PLEASURE


    Receiving income

    Enjoyable work
    using my talents

    Helping others
WORK PAIN

            CRA Tax penalty

            Non-compliance
            fine


            Bankruptcy
Approach Goals &         Avoidance Goals
 “Be more efficient”    “Stop procrastinating
 “Get more clients”     “Don’t be shy at


        +                         -
                           events”
SELF-MOTIVATION STRATEGIES
  1. Positive     2. Avoid
  thoughts &      negative
    words          people

  3. Write       4. Visualize
 down goals      end results

         5. Reward
         yourself for
         work done
Think BIG   Worker
picture
            Work


            Workplace
CASE STUDY: SHARON
Struggles to facilitate senior
management meetings &
occasional training.
-additional tasks to role
-same job for 3 years;
no improvement shown


Unmotivated, or need
Training/Support?
SOURCE OF CHALLENGE?
WORKPLACE   Info or     Resources:   Incentives:
            Feedback:
            √ -review; √             -?
            feedback,   -coach,
            role        DVD, &
            descript.   job aids

WORKER      Knowledge Ability:       Motivation:
            or Skills:
            √           √            -?
            -course     -no
                        physical
                        issues
EXTRINSIC    VS.   IINTRINSIC
                     NTRINSIC
INCENTIVES         MOTIVATORS
MONEY




Fair Salary &
                 Example
Benefits

“$ Motivation”
Myth
Desire to:
-Get    Got Motivation? -Serve
            -Direct
better at   our own & Your
        Keeping You     something
what        lives       larger than
matters
        Employees Engaged
                        ourselves



IntrinsicPMotivators = Engagement
          RESENTATION
            (Daniel Pink)
         TITLE
          Presentation Subtitle
Work
        “If you want
       someone to do
         a good job,
        give them a
        good job to
             do.”
       -Frederick Herzberg
THEORY X
MANAGERS

  Command &
  Control;
  Top-down
  Leaders make
  all decisions
  People are
  lazy, must be
  forced to work
Job
Insecurity
Boring, repetitive work
THEORY Y MANAGERS
                    ¥ Accept
                    responsibility
                    ¥ Let others
                    lead
                    ¥ 360
                    Feedback
                    ¥ See
                    people’s
                    potential
MOTIVATING MANAGERS

             √ Clear expectations,
              regular feedback
             √ Help develop skills
              & self-confidence
             √ Set positive tone
             √ Ask people to value
              performance goals
WORKPLACE MOTIVATION TIPS
MOTIVATED EMPLOYEES


√ Smile & voice
√ Eager pose
√ Relaxed
√ Confident eye
 contact
√ Friendly
EMPLOYEE MOTIVATION STRATEGIES
                  2. Be a
  1. Praise &
                positive role
   recognize
                  model

                 4. Promote
   3. Clear
                 continuous
 expectations
                improvement

          5. Explain
           the big
           picture
Hire for Attitude,
 Train for Skill.
PRESENTER

Karen Carleton
Performance Solutions
Corp.
www.performcorp.ca
(780) 705-7701
Karen@performcorp.ca
√ Educational & consulting
 services for employee
 learning & performance
REFERENCES

 Carnegie, D. (1998). How to enjoy your life and job.
  London, UK: Vermilion.
 Chandler, S. & Richardson, S. (2009). 100 Ways to
  motivate others. Franklin Lakes, NJ: Career Press.
 Clark, R.E. (2010). “Motivating Individuals, Teams and
  Organizations,” in Pershing, J. (ED), Handbook of
  Human Performance Technology (3rd Ed.), pp. 478-
  497).
 Harvard Business School Press. (2003). Motivating
  People. Boston, MA: Harvard Business Review.
 Heller, Robert. (1998). Motivating people. Hong Kong:
  DK Publishing.
REFERENCES
 Nelson, B. (1997). 1001 Ways to energize employees.
  New York, NY: Workman Nelson, B. (1997). 1001 Ways
  to energize employees. New York, NY: Workman
  Publishing.
 Pink, D. (2009, July). “The Surprising Science of
  Motivation.” Oxford, England: TED Talk. Retrieved
  February 12, 2012 from,
  http://www.ted.com/talks/dan_pink_on_motivation.html
  (Time: 18:40)
 Pink, D. (2012, June). Daniel H. Pink. Retrieved
  February 12, 2012 from,
  http://www.danpink.com/archives/2010/06/whiteboard-
  magic White Board Magic (About “Drive”).

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Got motivation? Keeping Yourself & Your Employees Motivated

  • 1. Got Motivation? Keeping You & Your Employees Engaged Karen Carleton, MEd, MS Performance Solutions Corp. www.performcorp.ca
  • 5. WORK PLEASURE Receiving income Enjoyable work using my talents Helping others
  • 6. WORK PAIN CRA Tax penalty Non-compliance fine Bankruptcy
  • 7. Approach Goals & Avoidance Goals  “Be more efficient”  “Stop procrastinating  “Get more clients”  “Don’t be shy at + - events”
  • 8. SELF-MOTIVATION STRATEGIES 1. Positive 2. Avoid thoughts & negative words people 3. Write 4. Visualize down goals end results 5. Reward yourself for work done
  • 9. Think BIG Worker picture Work Workplace
  • 10. CASE STUDY: SHARON Struggles to facilitate senior management meetings & occasional training. -additional tasks to role -same job for 3 years; no improvement shown Unmotivated, or need Training/Support?
  • 11. SOURCE OF CHALLENGE? WORKPLACE Info or Resources: Incentives: Feedback: √ -review; √ -? feedback, -coach, role DVD, & descript. job aids WORKER Knowledge Ability: Motivation: or Skills: √ √ -? -course -no physical issues
  • 12. EXTRINSIC VS. IINTRINSIC NTRINSIC INCENTIVES MOTIVATORS
  • 13. MONEY Fair Salary & Example Benefits “$ Motivation” Myth
  • 14. Desire to: -Get Got Motivation? -Serve -Direct better at our own & Your Keeping You something what lives larger than matters Employees Engaged ourselves IntrinsicPMotivators = Engagement RESENTATION (Daniel Pink) TITLE Presentation Subtitle
  • 15. Work “If you want someone to do a good job, give them a good job to do.” -Frederick Herzberg
  • 16. THEORY X MANAGERS Command & Control; Top-down Leaders make all decisions People are lazy, must be forced to work
  • 17.
  • 20.
  • 21. THEORY Y MANAGERS ¥ Accept responsibility ¥ Let others lead ¥ 360 Feedback ¥ See people’s potential
  • 22. MOTIVATING MANAGERS √ Clear expectations, regular feedback √ Help develop skills & self-confidence √ Set positive tone √ Ask people to value performance goals
  • 24. MOTIVATED EMPLOYEES √ Smile & voice √ Eager pose √ Relaxed √ Confident eye contact √ Friendly
  • 25. EMPLOYEE MOTIVATION STRATEGIES 2. Be a 1. Praise & positive role recognize model 4. Promote 3. Clear continuous expectations improvement 5. Explain the big picture
  • 26. Hire for Attitude, Train for Skill.
  • 27. PRESENTER Karen Carleton Performance Solutions Corp. www.performcorp.ca (780) 705-7701 Karen@performcorp.ca √ Educational & consulting services for employee learning & performance
  • 28. REFERENCES  Carnegie, D. (1998). How to enjoy your life and job. London, UK: Vermilion.  Chandler, S. & Richardson, S. (2009). 100 Ways to motivate others. Franklin Lakes, NJ: Career Press.  Clark, R.E. (2010). “Motivating Individuals, Teams and Organizations,” in Pershing, J. (ED), Handbook of Human Performance Technology (3rd Ed.), pp. 478- 497).  Harvard Business School Press. (2003). Motivating People. Boston, MA: Harvard Business Review.  Heller, Robert. (1998). Motivating people. Hong Kong: DK Publishing.
  • 29. REFERENCES  Nelson, B. (1997). 1001 Ways to energize employees. New York, NY: Workman Nelson, B. (1997). 1001 Ways to energize employees. New York, NY: Workman Publishing.  Pink, D. (2009, July). “The Surprising Science of Motivation.” Oxford, England: TED Talk. Retrieved February 12, 2012 from, http://www.ted.com/talks/dan_pink_on_motivation.html (Time: 18:40)  Pink, D. (2012, June). Daniel H. Pink. Retrieved February 12, 2012 from, http://www.danpink.com/archives/2010/06/whiteboard- magic White Board Magic (About “Drive”).