5. GROWING YOUR HAPPINESS
If this meeting is successful,
what will the outcome be?
Will the right people be in the room?
Are the decision-maker & processes clear?
Should you talk to anyone beforehand?
If this meeting fails, why?
10. GROWING YOUR HAPPINESS
Turned out, psychological safety was the
best predictor of successful teams.
Teams will not embarrass, reject, or
punish someone for speaking up.
11. GROWING YOUR HAPPINESS
UCLA Social Cognitive Neuroscience Lab (2008)
Matthew Lieberman & Naomi Eisenberger
http://www.scn.ucla.edu/pdf/Pains&Pleasures(2008).pdf
12. GROWING YOUR HAPPINESS
registers social AND physical pain
Bodyparts 3D/The Database Center for Life Science
Dorsal anterior cingulate cortex
15. GROWING YOUR HAPPINESS
Ohhh… You don’t know <programing language>?
That’s a dumb idea.
Why would you want to do it *that* way?
*laughs*
*rolls eyes*
Tone = contempt, impatience
Engineering Microaggressions
16. GROWING YOUR HAPPINESS
Talk about psychological safety in your team.
Reframe difficult statements in meetings.
Speak for people who might not feel safe in public.
“It’s OK not to know things, as long as you’re willing to learn”
Include teaching/mentoring in your career ladder.
Model not knowing *yourself*.
What You Can Do as a Leader
Thanks!
A lot of people hate meetings — you are going to more!
your role will be different: leading, modeling leadership
work things I’ve done!
Looked for the things I talk about with clients that create the most leverage…
here is what we’re going to cover…
often talk to clients about meetings they are concerned might get derailed, or might be difficult
questions I regularly ask about meeting
backchannel: learning about their perspective, and what will be most effective to say
will this person change the outcome of the meeting
un-invite people who don’t need to be there
send out great follow up email to bigger group
(end of Plan for Success)
sounds touchy feely, but grounded in research…
let’s take a look
Mgr in People Analytics division
studied 180 — what made a team most productive?
all introverts or extroverts? interrupting?
mgr People Analytics division
180 teams — what traits made a team most productive
(everyone speaks roughly the same amount)
(the ability to read how other people are feeling based on tone of voice, expressions, and other non-verbal cues)
psych researchers refer to traits like ‘‘conversational turn-taking’’ and ‘‘social sensitivity’’ as aspects of what’s known as psychological safety.
So Google’s research indicates that psychological safety, more than anything else, is critical to making a team work.
linguistic evidence across 15 languages:
“I broke my arm” “my leg hurts”
“she broke my heart” “he hurt my feelings”
drugs for social distress/depression work for chronic pain
think back to the last time you were humiliated in a mtg
what happened? how did it feel in your body?
how nice would it have been for someone to speak up for you?
if you don’t know as much as I do, you’d better watch your step…
you have a magic manager shield - use it!
how many of you have sat through a boring meeting wishing for it to be over?
also: people feel more curious, not trapped
Everyone is struggling
Acts of kindness improve your mood
Especially great to do when you are feeling bad
Kindness & generosity have been linked to greater life satisfaction, stronger relationships, better mental & physical health, generous people even live longer...
Michael Lopp: be unfailingly kind
Imagine running a meeting next year, Sept 2017
plan for success + focus on outcome
create psychological safety
ask for feedback on facilitation
run one of the more successful teams at your company
invited to mentor others in leading meetings