1. With
Khaled M. Al-Abbadi

2. Week 3 Lecture Notes

3.  1. Quick Review of Specific Info/Data
◦ Organization and Questions
◦ Listening Strategies
◦ Practical Strategies
 2. Additional Practicing with some Exercises
◦ Exercise 3, as a group
◦ Exercise 4, (if we have time), alone

4.  Do you still remember what we talked about?
◦ What is Listening for Specific Info./Data?
◦ What’s the most typical organization?
◦ What’s the most important aspect before listening
for specific info/data?
◦ What are our “practical listening strategies” (what
do we do in class?)

5.  Title: NO TITLE
◦ First, let’s practice listening for gist…
◦ Listen to the first 30 seconds,
◦ Figure out the title and main idea
Ready?

6.  Title: “Change Management”
◦ Now, listen for topics and main ideas
◦ Listen to the whole clip, what are the topics?
◦ Try to make an outline
◦ What different stages to “change management”
does she discuss?
Ready?

7.  Title: “Change Management”
◦ Now, listen for specific information and data
◦ Answer these questions:
 What must come before “change”?
 “Change” is a means to do what?
 Who might the company bring in to introduce “change”?
 What’s the most problematic stage?
 Who is the most important member of the change
management team?
 Why must there be a way to collect feedback?
 What does the “champion” do?
Ready?

8. “Change Management”
Before change there must be analysis. Organisational
change is a costly and difficult business and there must be a
real business need reason in order to change current practice.
Typically, changes are attempts to reach new markets, to
improve productivity or to cope with drastically reduced
funding. A good analyst will identify the key problem.
Once it's clear what change is required, a change strategy
has to be developed. In other words, somebody needs to say
what should be done. Sometimes the idea will come from a
'visionary' within the company, perhaps an imaginative and
persuasive member of the management team. Otherwise, the
company might bring in a consultant to help them find the
right solution. Either way, management should also consult
with staff at this stage. There should be meetings to help
raise awareness for the need for change and to give
employees a chance to suggest their own solutions.

9. Next comes what's probably the most problematic stage:
implementation. Above all else, making the planned change a
reality requires communication. Staff will need to be informed
of new procedures and, where necessary, trained in new
skills. The most important member of the change
management team at this stage is the 'gatekeeper'. It's their
job to be available to staff to help them deal with problems
they may be having with the changes and answer any
questions, making the change as painless as possible.
Finally there's the consolidation stage. There needs to be
a way to collect feedback from employees on how the change
is being received. Because there will still be some resistance
to the change even at this stage, someone needs to act as a
'champion' for the innovation. The champion gives
encouragement and raises morale by congratulating everyone
on a successful changeover and on what's been achieved.

10.  Title: NO TITLE
◦ First, let’s practice listening for gist…
◦ Listen to the first 30 seconds,
◦ Figure out the title and main idea
Ready?

11.  Title: “Learning Languages”
◦ Now, listen for topics and main ideas
◦ Listen to the whole clip, what are the topics?
◦ Try to make an outline
◦ How does he organize the talk?
Ready?

12.  Title: “Learning Languages”
◦ Now, listen for specific information and data
◦ Answer these questions:
 How many languages has he learned?
 How long did he live in Barcelona for?
 What kind of programs did he watch in Barcelona?
 Why did he read Spanish newspapers?
 What was the best practice he had?
 How does he speak Spanish now?
 Why was it difficult for him to have conversations during his
first 2 years?
Ready?

13.  “Learning Languages”
I wanna talk about learning languages. I’ve lived in many different countries,
both in Western Europe, Middle East, and now here in Hong Kong. And during all of that
time, I’ve learned five or six different languages, to one degree or another. I love
learning languages, not only are they important when you move to a country, I just find
themfascinating.
Before I came to Hong Kong, I lived in Barcelona Spain for ten years. And when I
first arrived, the most important thing was being able to communicate with people
locally. I don’t attend classes. I don’t think I’m particularly good in classes. I prefer to
learn by just talking to people, finding out what I need to say by looking at dictionaries
and listening carefully.
Other things that helped me when I first moved to Spain, were watching
the typical kinds of programs we see everyday on channels around the world. For
example the weather. This is great, because they always say the same things. So you
can really quickly hear the same words repeated again and again. And the pictures
helped of course.
Other types of program that helped me learned Spanish quickly were things like
game shows, where the same thing happens. They have a catchphrase or a slogan that
they repeat endlessly when contestants win or when they are called to compete.

14. As well as that, I used to pick up the Spanish newspapers. First of all, I just
accepted that there was no way I was going to understand anything but one or two
words. But gradually, I found that I learned lots of new things about this. I was
interested because I wanted to know what was happening in the country I lived
in. But, I also knew that I could learn a lot of language this way. So I'd take a
dictionary with me sometimes, or I'd notice a word and I'd ask other people what
…it meant.
Anyway, by far the best practice I ever had was just talking to people in the
street, or in shops where I'd rehearse in my head what I wanted to say beforehand,
before I went in. Usually, I'd make a right mess of it first of all, but, after you get
over the embarrassment, it’s quite funny really. And people are
very sympathetic and supporting in most cases.
It took me a long time to develop a good level of Spanish. I lived there for
ten years, and I think I’m very fluent now. But I think for the first two years I was
there, it was quite a struggle to hold a decent conversation. There were always
lots of words or expressions that I didn’t pick up on. In particular with
the colloquial expressions, idioms, that kind of thing, that people use in everyday
talk, but you don’t necessarily see written down. I didn’t find those very easy to
learn at all. But it was a lot of fun. And people as I said are really supporting
when they know that you are genuinely interested in learning their language.