Meet SuperReceptionist,Get Call center solutions,Virtual Number solutions and Toll Free Number,Missed call services

1. Introducing KNOWLARITY
The Leading Cloud Telephony company in Emerging Markets

2. 01
Handling customer calls is important
of all purchase related conversions are within 1 hour of a web/mobile
search
55%
A FEW REAL WORLD FACTS
of all customers want to speak to a real person and not go through an automated
system
42%
Of all business calls go unattended leading to loss of leads and subsequently revenue
30%

3. M E E T
Super
Receptionist
Intelligent, Distributed, Hosted Contact Center Automation Suite

4. 03
We Fix Business Communications problems using SuperReceptionist
Welcome
Message
Call connected to
extension defined
by you
Calls your business phone
SMS + Email
Receive notification
Custom messages -
Advertise, Promote,
Product info, Support
etc.
Email
Voicemail
Customer
Sales
Dial 2
Dial 1
Listen to
Call

5. 04
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here
We Have Many Solutions That Help Businesses Grow
K-Broadcast
Reach out to masses
with automated
personalised voice
messages
Virtual Numbers
Click to Call
Connect INSTANTLY
with your customers
to boost conversion
rates on website
Know which marketing
channel is driving your
sales best
Call Center
Manage all your customer
calls like a PRO with
advanced features
Missed Call
Engage through polling,
registrations etc. at NO
COST to the customer

6. 05
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Our solutions benefit both the business and the customers
Never wait on calls Big Brand feel
For Your
Customers
One number for life Delightful experience
- Many ways of
connecting with you
For Businesses
Big Brand Image
for your business!
Never miss a
business call!
Record customer
calls!
Real Time & fast
engagement!

7. 06
We Are Universally Integrated With Leading CRM and
Lead Management Systems

8. LET US TAKE YOU THROUGH
OUR SOLUTIONS

9. KATIE: Knowlarity Artificial Intelligence Experience
KATIE
TEXT TO
SPEECH
(TTS)
Advanced
Custom
Reports
The KATIE platform enables advanced level of analytics and automation when layered over our
Super Receptionist Cloud Telephony Platform
AUTOMATED
SPEECH
RECOGNITION
(ASR)

10. Page
Number
Virtual Number Solutions
DIRECT CALLS THROUGH AN INTERNET CONNECTION TO ONE OR MANY TELEPHONE NUMBERS (MOBILE/ LANDLINE
• APPLICATION AREAS
● Track analytics for all outbound calls directed from
website
● Measure ROI from different advertising mediums
● Find and analyse source of incoming website
visitors
Product
Advertising
Various media
channels for marketing
1800-111-2211
1800-111-3211
1800-111-4211
Leads generated
from different
virtual channels
Analyse & measure
ROI of marketing
campaigns
• FEATURES
● Call logs and recordings are available
● Use of local, international or toll-free numbers
● Traditional PSTN call
● Intelligent routing based on Agent availability,
● Location and Time are tracked.
● Hosted services (No equipment required)
● Sequential, parallel or round-robin mode
● forwarding
● Greeting messages, on hold music, email/SMS
● alerts on missed calls

11. Page
Number
Number Masking Solutions
• APPLICATION AREAS
● Customer & Rider connect for Cabs.
● Customer & Delivery boy connect for delivery.
● Enhances Privacy
Leads generated
from different
virtual channels
Analyse & measure
ROI of marketing
campaigns
• FEATURES
● Customer’s Privacy is maintained.
● Conversations are tracked for QA and other legal
actions to be taken.
● Single number to be shared with both for calling.
CUSTOMER
CLIENT’S
PLATFORM
BOOKING KNOWLARITY NO.
FROM DYNAMIC
POOL OF NUMBERS
FOR INCOMING
AND CALLER ID
BOOKING-ID
CUSTOMER NUMBER
AGENT NUMBER
KNOWLARITY
NO.
SHARED
CONTACT EACH
OTHER BY DIALLING
KNOWLARITY NO.
EXECUTION
COMPLETED
CUSTOMER
HAPPY
CLIENT
HAPPY
KNOWLARITY
NO. ALLOCATED
YES
KNOWLARITY
NO. DE-ALLOCATED
NO

12. Page
Number
Click To Call Solutions
• APPLICATION AREAS
● Click-to-Call API can be integrated in email
campaigns resulting in good conversion rates
● Click-to-Call API can be integrated at various Social
Media Sites and Campaigns
● ROI can be measured for each campaign
● Outbound calls to customers
Leads generated
from different
virtual channels
• FEATURES
● Call routing
● Traditional PSTN calls
● Easy management, branding and configuration
● Intelligent call routing based on agent's availability,
location and time
Click-to-call
widget on web
portal
Customer clicks
Knowlarity Server
Agent
Call is bridged between the
customer & the agent
through server

13. Page
Number
Outbound Solutions
• APPLICATION AREAS
● Outbound Promotional Campaign
● Automated Notification/Alert System
Leads generated
from different
virtual channels
• FEATURES
• Outbound IVR calls or SMS
• Reporting interface on web
• On-demand access from any web browser
• Easily personalize the IVR calls or SMS with CRM
integration
• schedule calls or SMS
IVR File with Phone
Numbers
Upload Files in
the System
Download Log from
the System
Automated outbound calls to
the people in the IVR file
Knowlarity Server

14. Page
Number
Missed Call Solutions
• APPLICATION AREAS
● Effective source of lead generation or feedback
collection
● Sales/customer support contact number with an instant
call back option
● Customer mobile number verification
● Monitor activities and campaigns
● Build interactive campaigns, conduct surveys and/or
Leads generated
from different
virtual channels
campaigns
• FEATURES
● Toll free for customer
● Automatically disconnects after one ring
● Call analytics with a reporting interface
● Ability to handle multiple calls
● Simple to integrate with third party CRM
Customer
Customer
gives a
missed call
on the
displayed
number
Real Time
Reporting
Customer
Agent
System will
instantly
generate
two calls
7 (495) XXXXX

15. Page
Number
Call Centre Solutions
APPLICATION AREAS
● Centralized managed Call Centers
Leads generated
from different
virtual channels
campaigns
FEATURES
● Preset call routing scheme
● Live call dashboard
● Call queuing & call monitoring
● Call Whispering & Call Barging
● Wrap Time for Agents
● Agent & Supervisor Login
● One Queue Per Extension
● Customized Hold Music
Manage and control
agents remotely
Improve SLA during
peak hours
Stay informed about
waiting callers and
agent availability
Better agent
management
Use on-demand /
on-call agent
Tap into live
conversations and
take control when
required
Train & improve
agent competencies

16. Page
Number
Text To Speech (TTS)
• APPLICATION AREAS
● Automated Reminders.
● KYC Verification.
● Appointment Booking.
● OTP sharing.
● Order confirmation
Leads generated
from different
virtual channels
campaigns
FEATURES
Voice quality is near human
Special effects: volume & pitch control, whisper
Multiple accents and local regional languages
Data sent to
Knowlarity’s cloud.
Call blast
ready with all
the respective
data
Complete
processing
of data to
make calls
Data-base is
uploaded with
numbers and
other dynamic
data
Parallel
calls are
made to
respective
customers
with
customise
d message

17. Page
Number
Automated Speech Recognition [ASR]
APPLICATION AREAS
Quality Checks
Script adherence
Operational intelligence
Voice based IVR
Management Dashboard
Leads generated
from different
virtual channels
campaigns
FEATURES
Full transcription of Voicemail OR spot keywords /
phrases
Detect presence & frequency of words/ phrases
Support HINGLISH & 8 other local Indian languages
Call registered at
Knowlarity’s cloud
Phone
Call is made
Keywords are
processed as
output
Complete
processing
of call

18. 16
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Overview
• We are the Leader in emerging markets and the largest PSTN Cloud Telephony
company in the world
• We are trusted by 15,000 businesses across 65 countries and 25 industries
• We manage SCALE. We process 2 million calls per hour on a typical day
• We are LOVED by many. We’ve got 75+ awards, 100+ media recognitions and counting

19. 15000+ monthly paying customers and counting
Customers

20. Awarded 75+ awards and counting
Awards

21. 100+ media recognitions and counting
Media

22. 19
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And here’s what they say…
“The next generation of IT
Superpowers are here.”
Winner of the TIE Lumis 2013
Award
Winner of the TIE Lumis 2013
Award
“Asian cloud telephony giant”
“One of the most promising
Indian Startups going global”
“Innovative Technology of the
year (Cloud Sector)

23. Dubai based leading Private Equity firm. Leading emerging
markets-focused telecoms, media and digital advisory and
investments firm
Silicon Valley, USA -based venture capital investment fund
investing in major technology companies in the world.
Leading American venture capital firm. The firm is located in
Menlo Park, California and mainly focuses on the technology
industry.
World class Investors back us…
20

24. 21
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A few of the many success stories…
PepsiCo provided a phone number to all shop owners selling PespiCo products. Once one is
out of stock, he just had to call this number. A pre-recorded message asked them how much
do they need to order. The order will go directly in PepsiCo data and proceed the delivery.

25. 22
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A few of the many success stories…
Every day between 10 am and noon, SmartIVR called over
150,000 teachers across 72 districts of Uttar Pradesh. A pre-
recorded message asked the teachers for the number of
students for whom meals were being cooked that day. They
responded by simply keying in the right number on their
phones. This data was then automatically fed to the server in
Delhi, which was linked to the website of the Mid-Day Meal
Authority of UP. Officials who had access to the system could
check the data at anytime.

26. 23
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A few of the many success stories…
Awareness & loyal customer base creation campaign by Fair & Lovely. The
campaign provided a missed call solution to invite customers to register to
answer a brief survey. Registrants would get a year’s supply of Fair and Lovely
or Mobile Recharge free. Fair and Lovely were able to get 7,33,000
registrations and responses in 30 days !

27. 24
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A few of the many success stories…
Telephony based market survey that reached out to 450,000 housewives in
Bhopal to collect brand awareness information in exchange of product samples.
P&G were able to finish the survey very cost effectively in 7 days, with the data
being seamlessly transferred to their analytics engine from the phone call.

28. 25
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A few of the many success stories…
We facilitated the Hyundai ”Tell your i10 story” campaign competition through our
Voice based solution. i10 users were invited (by Shah Rukh Khan) to call on a toll free
number powered by Knowlarity and record their i10 story. The best story won prizes.
Hyundai received close to 50,000 calls in 5 months and created a great fan base.

29. 26
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A few of the many success stories…
Engaging customers on mobile (and social medias) to participate and share funny lyrics for
Del Monte song contest for the newly launched Del Monte fruit drinks. Participants called on
a toll free number to record their own Del Monte Jingle, which got posted on the Del Monte’s
Facebook page.

30. 27
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A few of the many success stories…
Kings XI Punjab used Knowlarity solutions to engage fans via mobiles leading to increased
ticket sales and social media participation. Leveraging on the popularity of IPL, fans in
Chandigarh got a call in the voice of Adam Gilchrist (Captain of the team) to cheer for the
team – the best cheer messages got free tickets and other goodies. Kings XI Punjab created a
huge fan base (with their telephone numbers) which they could leverage for ongoing
engagement.

31. 28
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A few of the many success stories…
Campaign was to leverage cricket and telephony to create
awareness and recall for the Colgate Max Fresh brand. Fans
could call a number and record an Alarm message for their
favorite cricket player with the background of the Colgate Max
Fresh Jingle. In a span of 60 days, Colgate Max Fresh registered
236,348 calls!

32. Thank you
L Prakash | l.prakash@knowlarity.com | +91 9380342474