Join Bob Mosher and Conrad Gottfredson as they discuss Agile development in this month's webinar! Software development is shifting to Agile development practices due to the speed of change within organizations, and therefore creating the demand for such shifts. These same compelling reasons are pushing learning groups to challenge their current methodologies and become more adaptive. This can’t be accomplished without a Performance Support strategy, methodology, and technology. Our charge is not only to keep up with Agile software development, but to keep up with the adaptive performance requirements of organizations to be “Agile": to grow, change, and innovate at or above the speed of their markets – in other words, the need to: “learn at the speed of change.”

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Agile Development
Bob Mosher
Chief Learning Evangelist
Conrad Gottfredson
Chief Learning Strategist
Doug Johnson
Director of Product Development
#PerformanceSupport
b.mosher@ontuitive.com
c.gottfredson@Ontuitive.com
d.johnson@ontuitive.com

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What is Agile, REALLY?
Where we are now
Pre-webinar poll results
Live polls
How to be agile
Today’s agenda
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Doug Johnson
Director of Software
25 Years in Software Development
• Big Companies (Microsoft) to
Startups
• Onshore – Offshore (India, China,
Poland, UK)
• Internal LOB Apps to Commercial
Products (Windows 2000, SQL
2005, Yaptap, now Ontuitive!)
• Certified Scrum Master
• 6 Kids and counting

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Agile grew from fallacies observed by software project
managers from FAILED software projects:
• Belief that ALL requirements can be known right now for a system to be
developed over months or years.
• Belief that employees can write down requirements in a way that software
developers can understand.
• Belief that employees have the best idea on how to meet their business
needs.
• Belief that reactive IT could address changing needs at the Speed of
Business
What is Agile, REALLY?
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Agile is a set of tradeoffs, having a preference for:
• Individuals and interactions over processes and tools
• Working software over comprehensive documentation
• Customer collaboration over contract negotiation
• Responding to change over following a plan
Agile is a philosophy with many methodologies:
• Scrum
• Extreme Programming (XP)
• Kanban
• TDD / DDD / FDD
Then, what is Agile exactly…
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What is Agile NOT?
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Agile Development in a nutshell
1. 1 List of requirements – written as User Stories (Product
Backlog)
2. Team (Devs, QA, Designer) estimates at a high-level (with
Story Points)
3. Product Owner Prioritizes from 1..N
4. PO negotiates 2 weeks worth of work with team
5. Team delivers functioning software in those 2 weeks
6. Repeat 4 and 5 until PO wants to Release
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What happens with only Agile Developers
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Requirements and
Priorities
Shippable Product –
EVERY 2 WEEKS!
When are we
shipping again?

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What does an Agile Company look like?
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Requirements and
Priorities
Shippable Product –
EVERY 2 WEEKS!
Release
Scrum
Ship It Repeat

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What is Agile, REALLY?
Where we are now
Pre-webinar poll results
Live polls
Today’s agenda
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Live poll
Q: How experienced is your organization in
meeting the learning and performance
support demands of agile software
development?
• We have NO experience at all
• We have a LITTLE experience
• We have a GOOD AMOUNT of experience
• We have a GREAT AMOUNT of experience
• We are HIGHLY experienced

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How experienced is your organization in meeting the learning and
performance support demands of agile software development?
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Pre-webinar poll results

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What is Agile, REALLY?
Where we are now
Pre-webinar poll results
Live polls
How to be agile
Today’s agenda
13

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The PS Spectrum
Agile is the “Silver lining” and “Tipping Point we’ve been looking
for!!
Scattered
Information Support
Targeted
Information Support
Targeted
Performance Support
Smart
Performance Support
Automated
Performance Support
1. Low 3. Tangible 5. Transformational2. Marginal 4. Significant
• Shallow
• Haphazard access
• Flat
• Narrow
• Restricted access
• Limited
• Deep
• Rapid Access
• Task-Based
• Deep and Broad
• Smart Access
• Step-Based
• Deeper
• Automated
Access
• Step-Based
Embedded
Context
Just Enough

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Instructional Design
— Keeping Up at the Speed of Change
©Conrad Gottfredson, 2013

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©Conrad Gottfredson, 2013

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The AGILE process
Justify the need for NEW and MORE by
rating the impact of failure through
Critical Skills Analysis
©Conrad Gottfredson, 2013

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The AGILE process
©Conrad Gottfredson, 2013

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Develop working solutions iteratively and
implement incrementally
• Iterate: to do something over repeatedly
• Implement: to put into practical effect; carry out
• Incrementally: The process of increasing through
addition or contribution.
©Conrad Gottfredson, 2013
The AGILE process

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1. Establish an Iterative Development & Implementation
Plan (with timeline)
2. If more than one iteration, build for Core for first
iteration.
Prioritize core development as follows:
– Use the CSA prioritization for development of content and the assigning
of resources within the EPSS
– Develop Case-based Formal Instruction focusing on 5 through 7 rated
tasks and concepts
©Conrad Gottfredson, 2013
The AGILE process

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Just Enough
in the form needed to effectively perform
inside the business process
3 fundamental PS principles
IncreasingLevelsofSupport

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1. Establish an Iterative Development & Implementation
Plan (with timeline)
2. If more than one iteration, build for Core for first
iteration.
Prioritize core development as follows:
– Use the CSA prioritization for development of content and the assigning of resources
within the EPSS
• Quick Steps for all,
• Detailed Steps for 4 through 7 ratings,
• About for 5 through 7 (using the concept template)
• Existing reference resources assigned to all respective tasks,
• Learn: Show Me and Try it developed for 5 through 7
• New development of resources only for 5 through 7 ratings
– Develop Case-based Formal Instruction focusing on 5 through 7 rated tasks and
concepts
©Conrad Gottfredson, 2013
The AGILE process

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The AGILE process
1. Establish an Iterative Development &
Implementation Plan (with timeline)
2. If more than one iteration, build for Core for first
iteration.
• Prioritize development
– Begin with the most stable
– Negotiate to stability as needed
• Develop within structure
3. For each subsequent iteration:
©Conrad Gottfredson, 2013

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©Conrad Gottfredson, 2013

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Agile companies stay nimble by using approaches like
Performance Support to minimize up front ―big knowledge‖
and maximize direction at the moment of need.
How to be agile
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2013 PS webinar series
September: Technology Needed to Author & Deliver PS
November: Competencies for L&D & performance
Save the Date
Performance Support Symposium: September 9th & 10th
Boston, MA
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We need YOUR feedback!!
PS Community Survey: https://www.surveymonkey.com/s/MK28G98

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Thanks!
Next Steps & Resources
Become a member of our Performance Support Community – if you already are –
invite a friend or colleague! Email us at bobandcon@ontuitive.com for an invite!
In the community you can:
• Discuss the current and future states of performance support in your organization
• Read our blogs, watch past webinars, listen to podcasts
• Network
• Collect business case data
• Find resources to share with stakeholders to increase PS buy-in
Contact Us:
bobandcon@ontuitive.com
@bmosh
@congott