Personal Information
Entreprise/Lieu de travail
Greater Minneapolis-St. Paul Area United States
Profession
Customer Experience & Service Design
Secteur d’activité
NGO / Public Service
À propos
For profitability and sustainability in private sector, and responsible stewardship in public sector, Service Design is positioned to facilitate innovative solution creation across the spectrum of service delivery.
I help businesses and organization realize their opportunities by facilitating the inclusion of Service Design principles and practices into their development processes. Encouraging a broad range of stakeholders to creatively consider, prototype, test and reconsider their and others' roles in a service delivery ecosystem results in ideas and solutions that could not be discovered without their participation.
The engagement and enthusiasm that results from these approaches he...
Mots-clés
gsjam
service design
global service jam
twin cities service jam
tampa service jam
prototypes
prototyping
journey map
customer journey mapping
tamps service jam
personas
Tout plus
Présentations
(4)J’aime
(6)IDEO - Design thinking workshop 2016
Center for Entrepreneurship (C4E), University of Cyprus
•
il y a 7 ans
What is Service Design?
Daniel Harris
•
il y a 10 ans
Customer Journey Mapping and CX Research
Marc Stickdorn
•
il y a 8 ans
Marc Stickdorn & Jakob Schneider – Mobile ethnography and ExperienceFellow, a service design start-up
Jakob Schneider
•
il y a 8 ans
How We Work: UX Design at Navy Federal Credit Union
Mitch Hazam GSD
•
il y a 9 ans
Introduction to the UK Policy Lab
Policy Lab
•
il y a 9 ans
Personal Information
Entreprise/Lieu de travail
Greater Minneapolis-St. Paul Area United States
Profession
Customer Experience & Service Design
Secteur d’activité
NGO / Public Service
À propos
For profitability and sustainability in private sector, and responsible stewardship in public sector, Service Design is positioned to facilitate innovative solution creation across the spectrum of service delivery.
I help businesses and organization realize their opportunities by facilitating the inclusion of Service Design principles and practices into their development processes. Encouraging a broad range of stakeholders to creatively consider, prototype, test and reconsider their and others' roles in a service delivery ecosystem results in ideas and solutions that could not be discovered without their participation.
The engagement and enthusiasm that results from these approaches he...
Mots-clés
gsjam
service design
global service jam
twin cities service jam
tampa service jam
prototypes
prototyping
journey map
customer journey mapping
tamps service jam
personas
Tout plus