Laura Andersen
12
Abonné
Personal Information
Entreprise/Lieu de travail
Greater Minneapolis-St. Paul Area United States
Profession
Customer Experience & Service Design
Secteur d’activité
NGO / Public Service
À propos
For profitability and sustainability in private sector, and responsible stewardship in public sector, Service Design is positioned to facilitate innovative solution creation across the spectrum of service delivery.
I help businesses and organization realize their opportunities by facilitating the inclusion of Service Design principles and practices into their development processes. Encouraging a broad range of stakeholders to creatively consider, prototype, test and reconsider their and others' roles in a service delivery ecosystem results in ideas and solutions that could not be discovered without their participation.
The engagement and enthusiasm that results from these approaches he...
Mots-clés
gsjam
service design
global service jam
twin cities service jam
tampa service jam
prototypes
prototyping
journey map
customer journey mapping
tamps service jam
personas
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