Laura Overton, Manager of benchmarking practice Towards Maturity , takes an in depth look at the latest research to see how top learning companies are harnessing learning technologies to develop talent and build performance. This presentation is part of the 20 Minute Master Class series run by Successfactors (an SAP Company). Find out more about Towards Maturity Benchmarking at www.towardsmaturity.org.
2. What have we learned in the 20 minute master class to date?
• Dr Karie Willyerd
• Preparing for millenials
• Technology is changing the rules
• Implications
• Peter Reilly – Institute of Employment Studies
• Definitions of talent and management
• Balancing individual and organisational need
• Alignment and integration
• Catch up :
• http://www.successfactors.com/en_us/events/the-talent-timeline--master-class-series.html
Lauraoverton www.towardsmaturity.org/2012benchmark
3. Today focussing on how organisations are using
technology to develop talent and improve learning
drawing on this research
6th survey in 2012
• 500 respondents
• 450 organisations
• 37 nations
• 28 different sectors:
Lauraoverton www.towardsmaturity.org/2012benchmark
3
4. A question for you – answers in the chat box please
• What do you think is driving
investment in learning
technologies in 2013?
Lauraoverton www.towardsmaturity.org/2012benchmark
5. High expectations for 2013
•Improve talent Increased
•Share good practice
•Respond faster a lot!
• Increase productivity
• Improve quality
Increased • Improve learning management
• greater value for money
Increased • Reduce training costs
a little! • Implement new stuff faster
Lauraoverton • Comply with new regulations
www.towardsmaturity.org/2012benchmark
6. Improving links to talent and
performance management
91% Missed opportunities 20%
Want this How do we close the gap? Achieve
benefit this benefit
Lauraoverton www.towardsmaturity.org/2012benchmark
7. Agenda today
• The bottom line benefits of investing well
• What can we learn from the top performers?
– Alignment
– Integrating learning and talent
– Supporting performance
• Bridging the gap
Lauraoverton www.towardsmaturity.org/2012benchmark
8. What can we achieve with technology enabled learning?
THE BOTTOM LINE
Lauraoverton www.towardsmaturity.org/2012benchmark
9. Learning technologies are adding value to the bottom line e.g. 22% improvement
in productivity, 9% improvement in staff retention whilst improving efficiency –
cutting time to competency and training costs by 22%
Lauraoverton www.towardsmaturity.org/2012benchmark
10. Benchmarking effective
practices
TM Index
In past studies we have analysed the implementation characteristics of top learning companies
and grouped their behaviours into 6 work-streams of the Towards Maturity Model. These
work-streams are at the heart of the Towards Maturity Index. Our definition of top learning
Lauraoverton are those in the top quartile of the Towards Maturity Index.
companies
http://tinyurl.com/TMModel www.towardsmaturity.org/2012benchmark
11. Bottom Quartile 3rd 2nd Top Quartile
TMI
1 100
In 2012, those in the top quartile of the towards maturity index are:
7x more likely to report improved:
Talent/performance management
Employee engagement
Ability to tailor to need
Learning application
Productivity
3x more likely to report improved:
Ability to prove compliance
Induction
Efficiency
Lauraoverton www.towardsmaturity.org/2012benchmark
12. At least 9 out of 10 organisations want
to achieve these 4 things that will help us
bridge the gap between learning and work
But only 1in 5 believe they are making
progress
Top learning companies are
twice as likely to
report that they are
achieving these benefits
So what can we learn from
them?
Lauraoverton www.towardsmaturity.org/2012benchmark
13. What are top learning companies doing differently?
CHARACTERISTICS OF TOP
LEARNING COMPANIES
Lauraoverton www.towardsmaturity.org/2012benchmark
14. They invest more and use more
technologies
(but tools are just part of the kit bag for achieving their business goals)
Lauraovertoncompanies are
Top learning 2.5 x more likely to use skills diagnostic and
www.towardsmaturity.org/2012benchmark
competency management tools compared to bottom quartile
15. Alignment Compared to organisations in the
bottom quartile of the TM index
top learning companies are
3x more likely to
• analyse the business problem
7x more likely to have a strategy
that responds to changing conditions
before recommending a
solution
• to agree that their learning
solutions support what the
business needs
• to agree their staff understand
how their work supports
organisations performance
6x more likely to measure specific
business metrics when evaluating
success
Lauraoverton www.towardsmaturity.org/2012benchmark
16. They are more likely e-enable
business critical skills
(not just compliance!)
Compared to those in the bottom quartile, top learning companies twice as likely to e-
enable induction, roll out of new systems and processes and sales and marketing
5x more likely to support leaders and managers with learning technologies
Lauraoverton www.towardsmaturity.org/2012benchmark
17. Improving Talent
Compared to organisations in the
bottom quartile of the TM index
top learning companies are
13x more likely to agree that learning
technologies are integrated into the way that they
performance manage and appraise their people
23x more likely to support
91%
career aspirations (or personal job
goals) with technology enabled 20%
learning
21x more likely to agree that learning
technologies support onboarding and recruitment
See page 36 of main report for further
Lauraoverton information on how top learning www.towardsmaturity.org/2012benchmark
companies address this challenge
18. Supporting work place
performance
Compared to organisations in the
bottom quartile of the TM index
top learning companies are
6x more likely to agree that staff
have access to job aids via mobile
46x
devices
more likely to equip
line managers to help their teams
get the most from learning
29x
resources
more likely to encourage
learners to share experiences and solve
problems using online social media tools
Lauraoverton www.towardsmaturity.org/2012benchmark
19. This is just the tip of the iceberg – there are plenty of other characteristics that set top
Lauraoverton
learning companies apart from other. www.towardsmaturity.org/2012benchmark
20. In Summary
BRIDGING THE GAP – IT’S
TIME FOR ACTION
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21. The art of benchmarking
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22. Bridging the gap
Innovative thinking
Not technology
Sharing
Not isolation
Integration
Not silos and separation
Lauraoverton
Action
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Not talk
23. Any Questions
Over to you!
Bridging the Gap, the 2012-13 research report is free to download thanks to our Ambassadors who share
our passion for ensuring independent research is freely available to all
www.towardsmaturity.org/2012benchmark
Lauraoverton www.towardsmaturity.org/2012benchmark
24. ABOUT
Towards Maturity is an international benchmarking research company that provides independent
expert advice and support to help organisations use learning technologies to accelerate business
performance. It leverages the data of its in-depth Benchmark Study, the largest learning
technology benchmark in Europe.
Since 2003 over 2200 organisations have contributed to Towards Maturity’s leading
benchmarks.
To download our case studies and benchmarks to support your business case for change go to
www.towardsmaturity.org
Organisations can find out their own Towards Maturity Index and benchmark themselves directly
with top learning companies for free at
http://mybenchmark.towardsmaturity.org/
Find out about our Strategic Review and Group Benchmark at
www.towardsmaturity.org/strategicreview
Challenge your assumptions about what learners want - find out about our Learner Audit at
www.towardsmaturity.org/learner
Lauraoverton www.towardsmaturity.org/2012benchmark
Notes de l'éditeur
Talent's at the top of the agenda."During 2012 organisational focus on talent management increased. What did these organisations do and were you one of them?Aligning the talent of your employees to your business strategy is no mean feat. We’ve seen that in 2012 many organisations increased their focus on talent management, but what did they do, and if you’re not doing this, where should you start? Laura Overton from Towards Maturity will use real data and European benchmarking statistics from over 2200 organisations to explain where time and investment needs to be made to build a high performing team and to help you benchmark your approach against your competition. Using feedback from top learning companies and her own expert knowledge, Laura will investigate techniques and skills to engage and develop existing talent and on-board and up-skill your new recruits.How do we develop existing talent and onboard existing talentAligning talent and learning businessBreaking down the wallsLessons learned from top learning companies
Historically we have asked what are successful organisations doing with learning technologies & how can we learn from them?To identify emerging trends and changing practices in workplace skills delivery over time.To encourage effective practice by:Providing independent evidence to support business planning, effective learning technology strategy and implementationProviding all participants with a free personalised benchmark report with activity recommendations to support their journey with learning technologies 1,800 organisations have now taken part in the Towards Maturity’s industry leading benchmark and as a result we now know more about how to drive the transformation of learning than ever before. 500 people took part between June and August 2012
People are expecting a lot more from their learning technologies in 2012Learning access and flexibility remains the key driver for investing in learning technologies in 2012.Nearly all drivers showed an increase in absolute percentage terms.The main shift from last year is on ‘Value for money’ rather than on reducing the cost of training or reducing the time away from the job which were so important last year.The top 10 drivers were noted by over 90% of all respondents:Increase learning access and flexibility98%Increase the ongoing sharing of good practice95%Improve the quality of learning delivered94%Speed up and improve the application of learning back in workplace94% (first time included in list in 2012)Achieve greater consistency of learning experience93%Deliver greater value for money93%Improve management and administration of learning at work93%Reduce time to competence92%Provide a faster response to changing business conditions92%Improve talent/performance management91%
The TM Index allows us to compare the results and behaviour of those in the top quartile of best practice with the averages across the sample to understand how implementation behaviour influences results. The TMI was first defined in 2010 now over 1000 organisations have a TMIIn 2012, we found that those in the top quartile of implementation best practice (as identified by the TMI) were at least three times as likely to report the following benefits as those in the bottom quartile. Comply with new regulationsImprove induction processReduce time away from the jobReduce training costs7 times more likely to Improve staff motivationImprove talent/performance managementImprove employee engagementIncrease ability to tailor programme to needSpeed up application of learning