8. Activity 1: Small Group Work
• In a moment, move & sit with some people
you don’t yet know well
• Briefly introduce yourself to the others in your
group
• Discuss what it’s like when you have ….
– Not so good days at work
– Great Days at Work
10. “What is the path to sustained
increase in shareholder value?”
Stock Increase
Real Profit
Increase
Sustainable
Growth
Loyal Customers
Engaged
Employees
Enter
Here
Great Managers
Identify
Strengths
The Right Fit
From: First, break all the rules.
What the worlds greatest
managers do differently.
Buckingham & Coffman
13. Sources of stress will not disappear
Intrinsic to job
Organisation interface with outside
•
•
Company vs Family demands
Company vs Own interests etc
•
•
•
Too much / Too little work
Poor physical working conditions
Time pressures etc
Role in organisation
•
•
•
You
Career Development
•
•
•
•
Over promotion
Under promotion
Lack of job security
Thwarted ambition etc
Personality
Tolerance for ambiguity
Ability to cope with change
Motivation
Being in the organisation
•
•
•
13
Lack of effective consultation
Restriction on behaviour
Office politics etc
Role conflict / ambiguity
Responsibility for people
No participation in decision making
etc
Relations within organisation
•
•
•
•
Poor relations with boss
Poor relations with colleagues &
Subordinates
Difficulties in delegating
responsibility
14. From stressed to thriving – what works?
1. Develop coping skills
2. Discover the secret behind positive emotions
– Unlink work from how you feel
– Micro rests
26. Activity 2: “Three Good Things”
• Think of 3 good things that have happened to
you today / this week?
• Pair up with someone you don’t yet know (well)
– Briefly introduce yourself
• Share one good thing that’s happened to you this
week (big or small, you choose the context)
– Notice how you feel
• Swap
33. Passive and Constructive
Active and Constructive
Acknowledges the news and moves on
Focuses on them
Takes an active interest – asks questions
Helps the person capitalise on the good news
Passive and Destructive
Active and Destructive
Grabs the spotlight
Changes the subject
Immediately identifies the downsides
and concerns
(Nonverbal communication: displays of
negative emotions such as furrowed
brow, frowning.)
Gable, S.L., et al., What Do You Do When Things Go Right?
34. Passive and Constructive
Active and Constructive
“That’s good news.”
“That’s great, I know how important that
promotion was to you! We should go out and
celebrate and you can tell me what excites
you most about your new job”
(Nonverbal communication: little or no active (Nonverbal communication: maintaining good
emotional expression.)
eye contact; displays of positive emotions
such as genuine smiling, laughter and
appropriate touch)
Passive and Destructive
Active and Destructive
“What are we doing on Friday night?”
“That sounds like a lot of responsibility to
take on. There will probably more stress
involved in the new position and longer
hours at the office.”
(Nonverbal communication: little or no eye
contact, turning away, leaving the room)
Gable, S.L., et al., What Do You Do When Things Go Right?
35. Activity 3: Responding “Active
Constructive”
• Pair up with someone you don’t yet know (well)
– Briefly introduce yourself
• ‘A’ - Share one good thing that’s happened to you
this week (big or small, you choose the context)
• ‘B’ – find something to genuinely comment on in
a positive way (i.e. Active Constructive).
– Both, notice (what’s familiar, what’s new)
• Swap
36. What will you do (or do more of) as
a result of this workshop?
(more info to follow)
36
38. Recommended
Reading
• Great Days at Work
• The Resilience Factor
• The Time Paradox
Emotion
Thinking
Problem
– http://www.thetimeparadox.com/
• The How of Happiness
• Positivity
– http://positivityratio.com/
• Assertiveness at Work
• actionforhappiness.org/10-keys-to-happier-living
39. “As long as you live, keep learning how
to live” ~ Seneca
39
43. References
Back, K., & Back, K. (1999). Assertiveness at work : a practical guide to handling awkward
situations (3rd ed. ed.). London: McGraw-Hill.
Boniwell, I., Osin, E., Linley, P. A., & Ivanchenko, G. V. (2010). A question of balance: Time
perspective and well-being in British and Russian samples. The Journal of Positive
Psychology, 5(1), 24-40. doi: 10.1080/17439760903271181
Bono, J. E., & Ilies, R. (2006). Charisma, positive emotions and mood contagion. The Leadership
Quarterly, 17(4), 317-334. doi: 10.1016/j.leaqua.2006.04.008
Cheng, C. (2003). Cognitive and motivational processes underlying coping flexibility: A dualprocess model. Journal of Personality and Social Psychology, 84(2), 425-438. doi:
10.1037/0022-3514.84.2.425
Csikszentmihalyi, M. (2002). Flow : the classic work on how to achieve happiness (Rev. ed. ed.).
London: Rider.
Fredrickson, B. (2009a). Positivity : groundbreaking research reveals how to embrace the hidden
strength of positive emotions, overcome negativity, and thrive (1st ed.). New York: Crown
Publishers.
Fredrickson, B. (2009b). The Positivity Ratio. Retrieved 12th March, 2011, from
https://www.positivityratio.com/
Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-andbuild theory of positive emotions. American Psychologist, 56(3), 218-226. doi:
10.1037/0003-066x.56.3.218
44. References (continued)
Fredrickson, B. L., & Losada, M. F. (2005). Positive Affect and the Complex Dynamics of Human
Flourishing. American Psychologist, 60(7), 678-686. doi: 10.1037/0003-066x.60.7.678
Huppert, F. A. 2009. Psychological Well-being: Evidence Regarding its Causes and Consequences.
Applied Psychology: Health and Well-being, (2), 137–164.
Loehr, J. E., & Schwartz, T. (2003). The power of full engagement : managing energy, not time, is
the key to high performance and personal renewal. New York: Free Press.
Lyubomirsky, S. (2010). The how of happiness : a practical approach to getting the life you want.
London: Piatkus.
Lyubomirsky, S., King, L., & Diener, E. (2005). The Benefits of Frequent Positive Affect: Does
Happiness Lead to Success? Psychological Bulletin, 131(6), 803-855. doi: 10.1037/00332909.131.6.803
Reivich, K., & Shatte, A. (2002). The resilience factor : 7 essential skills for overcoming life's
inevitable obstacles (1st ed.). New York: Broadway Books.
Schwartz, T., Gomes, J., & McCarthy, C. (2010). The way we're working isn't working : the four
forgotten needs that energize great performance. London: Simon & Schuster.
Sheldon Cohen, P., Cuneyt M. Alper, M., William J. Doyle, P., John J. Treanor, M. a., & Ronald B.
Turner, M. (2006). Positive Emotional Style Predicts Resistance to Illness After Experimental
Exposure to Rhinovirus or Influenza A Virus. Psychosomatic Medicine, 68(6). doi: doi:
10.1097/01.psy.0000245867.92364.3c
Zimbardo, P. G., & Boyd, J. (2008). The time paradox : the new psychology of time. London: Rider.
Notes de l'éditeur
I’m Suzanne Hazelton. I’m a coach, trainer and author. I work with individuals and businesses helping them to thrive.@SuzanneHazelton
Hand draw the mental health spectrum
Ideally groups of 5 – 7
The HSE* suggest that:“work related stress develops because a person is unable to cope with the demands being placed on them”
Health: Positive emotions are good for your health, they increase the number of antibodies - essential for fighting infection and keeping fit. It’s easier to do your best work when you’re feeling healthy. Broaden thinking – noticing opportunities: Some emotions protect us from danger, but narrow the range of immediate options for action: “fight or flight”. Conversely positive emotions broadens our outlook, and we notice more opportunities. Don’t “doom and gloom” about the economy – experience positive emotions and start to see new opportunities! Opportunity magnet: In addition to noticing opportunities, you will also become a magnet for others giving you opportunities. Be the person that radiates good emotions – you will attract other like-minded people and you will more likely be the person they think of when there’s an opportunity.Builds resilience: Resilience is the ability to “power through” tougher times without experiencing detrimental effects on mental or physical health. It gives you staying power when the going gets tough. Create positive memories: when you experience positive emotions, be sure to remember them, take time to savour them. Research has shown that people who actively take time to remember good times, are mindful in the moment and who have goals enjoy life more.Moods go viral: The feel good factor is contagious – spread it within your team. ‘Catch people doing something well’, and offer a word of praise, a smile, or a genuine compliment. Your team members will experience all the benefits of positive emotions – and don’t be surprised if they go the extra distance to help someone on the team, or your prospects or customers.Build high performing teams: Encourage positive emotions on your team. It takes between three and eleven positive emotions to counter each negative emotion. A positive team is more creative, sees more opportunities and is more successful.
I’m going to talk about positive and negative emotions. I don’t like this labelling – but it is convenient shorthand.
First imagine a bowl of cherries … not hard as there’s a visual. The cherries represent the positive. Next imagine JUST one COCHROACH … would it make the cherries less appealing?NEXT imagine a bowl of cockroaches. Would the addition of A cherry make it any more appealing?Negative emotions have more impact than positive … therefore you need AT LEAST 3 X as many!Some of it is about CHOICE … what we choose to focus on ….
(THIS IS HALF WAY 8:15pm)You might wonder WHY it’s necessary to have AT LEAST 3 positive emotions for every negative …..