LCC lecture, MDes Service Design Innovation Covers: my work, UKTI Ideas Lab, Service Design Fringe Festival, making social change.

1. @liorsmith | liorsmith.wordpress.com
oh my goodness
I actually affect the world

2. @liorsmith | liorsmith.wordpress.com
today
I’m going to tell you my story
the beginning
adventures of a well-being superhero
themes
now & next
service design @ the london design festival
UKTI ideas lab

3. @liorsmith | liorsmith.wordpress.com
the beginning
adventures

4. @liorsmith | liorsmith.wordpress.com
the crisis
Nottingham Trent to Goldsmiths
https://journeytotheplasticocean.files.wordpress.
com/2012/09/garbage-patch1.jpg, 2010

5. @liorsmith | liorsmith.wordpress.com
adventures of a well-being superhero
why I did it

6. @liorsmith | liorsmith.wordpress.com
adventures of a well-being superhero
being a superhero

7. @liorsmith | liorsmith.wordpress.com
adventures of a well-being superhero
outcome

8. @liorsmith | liorsmith.wordpress.com
themes
that arose from the work
FutureGov, 2014, thisislantern.com
social change
well-being
(and what designers can do about it)
service design
using performance to make change

9. @liorsmith | liorsmith.wordpress.com
projects
along the way
superhero badges
kensington & chelsea circle
adopt-a-grandma
futuregov
pta social

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themes
how they’re working out
for me now...

11. @liorsmith | liorsmith.wordpress.com
themes
social change

12. @liorsmith | liorsmith.wordpress.com
themes
well-being
(and what designers can do about it)
shut down
GPs told to be in
charge of innovating
new
participatory,
citizen-led
private sector:
giving up on public
sector

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themes
service design: process and priniciples

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themes
service design: tools

15. @liorsmith | liorsmith.wordpress.com
themes
service design
on one page

16. @liorsmith | liorsmith.wordpress.com
themes
using performance to make change
(help me think about this one please!)
goofing around makes it safe for others to
goof around too

17. @liorsmith | liorsmith.wordpress.com
right now...

18. @liorsmith | liorsmith.wordpress.com
ukti ideas lab
design in government

19. @liorsmith | liorsmith.wordpress.com
UKTI ideas lab
what is the lab?

20. @liorsmith | liorsmith.wordpress.com
UKTI ideas lab
customer insight project

21. @liorsmith | liorsmith.wordpress.com
UKTI ideas lab
why design in government is important
http://upload.wikimedia.org/wikipedia/commons/2/21/Inaugu-
ral_meeting_city_council,_Toronto,_9th_January_1911.jpg

22. @liorsmith | liorsmith.wordpress.com
UKTI ideas lab
reasons designers should work in government
it’s a
bloody good cause

23. @liorsmith | liorsmith.wordpress.com
UKTI ideas lab
reasons designers should work in government
intellectual challenge:
design for everyone

24. @liorsmith | liorsmith.wordpress.com
UKTI ideas lab
reasons designers should work in government
timing:
going digital NOW

25. @liorsmith | liorsmith.wordpress.com
UKTI ideas lab
how design is right now in gov
process:
iterative design
/agile methodology

26. @liorsmith | liorsmith.wordpress.com
UKTI ideas lab
how design is right now in gov
data:
match qualitative
to quantitative

27. @liorsmith | liorsmith.wordpress.com
UKTI ideas lab
how design is right now in gov
http://www.nesta.org.uk/sites/default/files/i-teams_
june_2014.pdf

28. @liorsmith | liorsmith.wordpress.com
UKTI ideas lab
how design is right now in gov
but really
this is only
the beginning

29. @liorsmith | liorsmith.wordpress.com
all civil servants
get service design
principles training
truly user centred services
qualitative research, not just quantitative
democratic participatory design processes
citizen ideas actively encouraged, any time
rigorous user testing
(ministers’ whims thoroughly user tested)
UKTI ideas lab
one day
service designers
a standard part of all
policy strategy teams
+ =

30. @liorsmith | liorsmith.wordpress.com
service design
@ the london design festival

31. @liorsmith | liorsmith.wordpress.com
service design @ LDF
why I did it

32. @liorsmith | liorsmith.wordpress.com
service design @ LDF
outcome
15events
32speakers
450attendees

33. @liorsmith | liorsmith.wordpress.com
service design
@ LDF
process

34. @liorsmith | liorsmith.wordpress.com
service design @ LDF
process
service design @ LDF 2014
collaborators
publicity

35. @liorsmith | liorsmith.wordpress.com

36. @liorsmith | liorsmith.wordpress.com
oh my goodness
I actually affect the world

37. @liorsmith | liorsmith.wordpress.com
small differences I make
that add up to a big difference
inspiration
- adopt-a-grandma
- lectures in other universities
(service design/well-being)
- saying what I really think
connections
- jobs (even if I find out a year later)
service design fringe festival
- inspiration, connections, awareness

38. @liorsmith | liorsmith.wordpress.com
you affect the world too,
whether you like it or not.
are you a change
concious individual?

39. @liorsmith | liorsmith.wordpress.com
resources
that I have found useful
events:
nesta talks
futuregov thursdays
design against crime
service design jam
gov camp
http://shiftsurrey.org/2014/04/shift-guide/
http://www.nesta.org.uk/blog/making-diy-toolkit
https://pbs.twimg.com/profile_images/899435263/
dactwitter_logo.png
http://madlab.org.uk/content/tag/nesta/
http://thisisservicedesignthinking.com/img/buch.png
other post-grad:
CSM - talk to Matt Malpass
RCA service design course
Kingston sustainability
LCC service design
organisations:
livework
participle
STBY
helen hamlyn centre
learning:
this is service design thinking
helsinki design lab
service design network
shift surrey guide
DIY toolkit