1. LISA PEPI
60 Brookdale Road Sudbury,MA 01776
(h) 978-443-5127, (c) 508-846-7445
lpepi@verizon.net
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Summary
ExperiencedInformationTechnologyprofessionalwithexpertiseinapplicationdevelopment. Broadbusinessexperience
withprovenabilitytotranslate businessproblemsintopractical workingsolutionsandextensiveexperience insoftware
development. Strongbackgroundinhealthcare,medical insurance and softwareimplementations coupledwith
experience insystemdevelopment, statistical analysis,projectmanagementandprocessimprovement. Proven
strengths:
 Developmentandimplementationof newapplications  Projectmanagementandtechnical teamleadership
 Communicate customerneedstotechnical staff  Improvementstoexistingapplications
 Client-facingtraining  Problemidentificationandresolution
Technical Skills
SAS,SQL Server,SSMS,SSIS,PopulationHealthManagementSoftware: ImpactPro(Optum),Care Analyzer(DSTHealth
Solutions),MSExcel,MS Word, MS PowerPoint,MSProjectVisio,WindowsOS
Professional Experience
Dovetail Health Inc., Needham MA 2013-2015
SeniorData Analyst (2014-2015)
 Lead analystforcustomizedETLprocessand analytical outcomesmeasurement formore thanfifteendifferentdata
feeds. Managedprojectstatus,resources andprioritiesand all client-basedrelationshipsforthe dataanalytics
department.
 Trainedjuniorstaff andconsultantsinETL and use of populationhealthmanagement software andmaintainedSAS-
basedcustomizedreportingusedforpatientselectionandoutcomesreporting.
Data Analyst (2013-2014)
 Responsible forthe ETL Developmentof healthcare-basedclaimsandeligibilitydatausing SQLServerand SSIS.
ImprovedandmaintainedQualityControl Excel reportswhichintegrateddatafromSQLdatabases.
United Health Group, Waltham, MA 2003-2013
SeniorProject Lead (2011-2013)
 Performedqualitative analysisof customer’smedical andeligibilityinformation usedforpredictive modeling of
healthcare utilization toidentifymemberswhowouldbenefitfromfocusedhealthcare management.
 Workeddirectlywithclientsduringsoftware implementationandprovidedoperationaltechnical support. Designed
and conductedclient-facingandinternal trainingsrangingfromdataeducationtoend-userreportinginterfaces.
 Recognizedasthe company-wide SubjectMatterExpertforImpact Pro software usedby clientsforpopulation
healthmanagement.
Sr. ApplicationDeveloper(2006-2011)
 Provide dataand analyticsupportforcustomconsultingprojectssuchasHospital Discharge Studies,PPONetwork
DevelopmentandCustomProviderProfiling.
 Workedwithseniorstatisticianstodevelopcustomanalyticsanddesignoutcome reportsforthese projects.
ApplicationsDevelopmentConsultant/Lead (2003-2006)
 Data analystfor numerousprojects includingProof of Conceptand Implementationof Predictive Modelingsoftware.
Active participationinthe salescycle resultedinteams80% salesclosure rate.

2. LISA PEPI,page 2
Verispan LLC, Waltham, MA 2003
Data Integrity Specialist(2003)
 Evaluatedqualityof pharmaceuticalandmedical claims. Investigatedandresolveddataintegrityissues.
 Developedautomatedvaliditychecks eliminatingmanual tasksand provided expertiseformedical claims.
Pegasystems, Cambridge, MA 2000-2002
 Technical Knowledge Manager (2000-2002)
 Projectmanagedanddevelopedaproduct whichmovedhistorical financial datafromoffline devicestoDASD.
Reducedcustomercostfor data storage andlicenses.
 Wrote technical anduser documentationandprovidedconsultingservicestofinancial institutions.
Additional Experience and Technical Skills
 Coordinatedmulti-teamresponse tomajorproductionsupportissues. Assistedcustomerinmonthlyfinancial
settlementof roamingchargesforall US wirelesscarriers.
 Definedandimplementedsystemtestenvironmentsfortwowirelesscommunicationsapplications. Documented
applications,developedY2K-relatedmodificationsandimplementedupdatedapplications. Supportednew versions
of these applicationsafterseamlessY2Ktransition.
 Developeddivision-wide processesandproceduresforsoftware testingandrelease engineering. Presented
processestouppermanagementforapproval. Implementedprocedurestoensure consistentdevelopment
practicesand reduce maintenance of existingapplications.
 Managed anddirecteda teamof consultantsandin-house staff indevelopmentof aPPO pricingsystem. The new
systemreduceduserresponse timefromseveralminutesto.01 seconds.
 SupervisedandparticipatedinCOGNOSsoftware modificationsfor the finance department. Thisprojectreduced
turn-aroundtime forrequestsby50% and improvedcustomerconfidence in the financial reporting.
 Selectedbyuppermanagementtoparticipate in key changestothe core applicationatthe vendorsite. The
upgradesto the bill-printingfunctionprovided abill formatthatwaseasilyconfiguredforeachcustomer.
 Createdgraphical representationsfromstatistical analysisandwrote sectionsof customerreports,detailingmedical
care utilizationandrecommendationsforimprovement.
 Maintaineddatabase of medical historyforthe largestepidemiological studyof heartdiseaseinthe UnitedStates
 Participatedwithphysiciansinthe firstHDL/LDLcholesterol studyandprogrammedstatisticsusedin the paperread
at the AmericanHeartAssociationconvention.
 Developedsoftware in CognosPowerhouse,Progress,VAXBasic,Cobol,C,ACMS,Inform, DOS,DCL,JCL, OpenVMS,
UNIX,MVS
Education
Bachelor of Science cumlaudeBiology,minorinComputerScience;PROVIDENCECOLLEGE,Providence RI
Professional Development
SQL, SQL ServerAdministration;ObjectOrientedAnalysisandDesign;XML,SystemsAnalysisandDesign;Client/Server
Overview;UnderstandingRelational Databases;Powerhouse Development(Cognos);Vax ACMS Applications
Development;Vax Basic;RMSStructuresand UtilitiesonVMS;Inform;Progress;Intermediate C,Focus,CMM
Recipient
ClientFocusAward,Clientrecognitionforoutstandingtechnical support