SlideShare une entreprise Scribd logo
1  sur  28
Télécharger pour lire hors ligne
1
Employee Experience
2
Presentation contents
Topic Slide
3
About
Livework
4
18 years of creativity and impact
5
The services we provide
6
We want to contribute to creating a more
human and service oriented world with a
positive impact on the way people live and
work, on business, society and the planet.
7
From industrial
design
To Service Design
8
Human
centered
Co-creative &
collaborative working
Holistic horizontally &
vertically
Experimental
nature
Transformative
power
Service design fundamentals: Key principles
9
It’s all about emotions
10
Question 3: When is value created?Connecting CX and EX
11
Employee Experience
(EX)
A few recent examples
12
13
● Improved productivity
● Improved morale
● Sharpens strategic thinking and skills
● Stimulates competition
● It’s a good way to use space in the office
14
Expectations
15
Reality
16
What is happening here?
17
18
51%
of HR leaders considered Employee
Experience a key priority in 2019
Gartner, 2019
19
Employee Experience in metrics
●
●
●
●
20
Steps for Employee Experience
21
Steps for Employee Experience
Don’t forget to plan!
But how...
22
23
Employee lifecycle
24
Employee lifecycle
When starting ⇢
During work ⇢
⇢ Where should the experience
improve?
●
●
●
25
The EX pyramid
⇢ How should the experience improve? ●
●
26
27
Collaborative exercises
Want to know more about Livework, or are you
interested in an EX workshop? Send us a message!
contact@liveworkstudio.com
28
Thank you
Rosa Storm

Contenu connexe

Tendances

Overview of HR Shared Services
Overview of HR Shared ServicesOverview of HR Shared Services
Overview of HR Shared Services
William Chin
 

Tendances (20)

Employee Experience PowerPoint Presentation Slides
Employee Experience PowerPoint Presentation SlidesEmployee Experience PowerPoint Presentation Slides
Employee Experience PowerPoint Presentation Slides
 
Employee Development in 2023: Trends and Tactics to Retain Good Employees.pdf
Employee Development in 2023: Trends and Tactics to Retain Good Employees.pdfEmployee Development in 2023: Trends and Tactics to Retain Good Employees.pdf
Employee Development in 2023: Trends and Tactics to Retain Good Employees.pdf
 
The top 15 strategic things that Talent Management should be doing
The top 15 strategic things that Talent Management should be doingThe top 15 strategic things that Talent Management should be doing
The top 15 strategic things that Talent Management should be doing
 
HR Transformation
HR TransformationHR Transformation
HR Transformation
 
Learning in the Flow of Work
Learning in the Flow of WorkLearning in the Flow of Work
Learning in the Flow of Work
 
Continuous Performance Management: How To Make It Work
Continuous Performance Management:  How To Make It WorkContinuous Performance Management:  How To Make It Work
Continuous Performance Management: How To Make It Work
 
Ten Disruptions in HR Technology for 2015: Ignore At Your Peril
Ten Disruptions in HR Technology for 2015:  Ignore At Your PerilTen Disruptions in HR Technology for 2015:  Ignore At Your Peril
Ten Disruptions in HR Technology for 2015: Ignore At Your Peril
 
Aligning Rewards & Recognition Programme with Organisation Strategy
Aligning Rewards & Recognition Programme with Organisation StrategyAligning Rewards & Recognition Programme with Organisation Strategy
Aligning Rewards & Recognition Programme with Organisation Strategy
 
Everything Is Digital: Ten HR and Talent Predictions for 2020
Everything Is Digital: Ten HR and Talent Predictions for 2020Everything Is Digital: Ten HR and Talent Predictions for 2020
Everything Is Digital: Ten HR and Talent Predictions for 2020
 
7 Primary Driver of Employee Engagement
7 Primary Driver of Employee Engagement7 Primary Driver of Employee Engagement
7 Primary Driver of Employee Engagement
 
Latest trends in HR
Latest trends in HR Latest trends in HR
Latest trends in HR
 
The Employee Experience Engagement & Culture from the Bottom-Up
The Employee Experience Engagement & Culture from the Bottom-UpThe Employee Experience Engagement & Culture from the Bottom-Up
The Employee Experience Engagement & Culture from the Bottom-Up
 
Digital HR.pptx
Digital HR.pptxDigital HR.pptx
Digital HR.pptx
 
Align HR Strategy With Business Strategy
Align HR Strategy With  Business StrategyAlign HR Strategy With  Business Strategy
Align HR Strategy With Business Strategy
 
Hr Analytics
Hr AnalyticsHr Analytics
Hr Analytics
 
Building an Employee Experience Team
Building an Employee Experience TeamBuilding an Employee Experience Team
Building an Employee Experience Team
 
Overview of HR Shared Services
Overview of HR Shared ServicesOverview of HR Shared Services
Overview of HR Shared Services
 
The HR Business Partner
The HR Business PartnerThe HR Business Partner
The HR Business Partner
 
HR Transformation in digital age
HR Transformation in digital ageHR Transformation in digital age
HR Transformation in digital age
 
Making Performance Management Work - 10 Keys to Success
Making Performance Management Work - 10 Keys to SuccessMaking Performance Management Work - 10 Keys to Success
Making Performance Management Work - 10 Keys to Success
 

Similaire à Employee Experience - EX

HR and Talent Management Toolkit, Strategy and Templates
HR and Talent Management Toolkit, Strategy and TemplatesHR and Talent Management Toolkit, Strategy and Templates
HR and Talent Management Toolkit, Strategy and Templates
Aurelien Domont, MBA
 

Similaire à Employee Experience - EX (20)

21st Century Talent Management: The New Ways Companies Hire, Engage, and Lead
21st Century Talent Management:  The New Ways Companies Hire, Engage, and Lead21st Century Talent Management:  The New Ways Companies Hire, Engage, and Lead
21st Century Talent Management: The New Ways Companies Hire, Engage, and Lead
 
MHR Analytics Summit 2018 | Value Profiling: How to Identify the Real Challen...
MHR Analytics Summit 2018 | Value Profiling: How to Identify the Real Challen...MHR Analytics Summit 2018 | Value Profiling: How to Identify the Real Challen...
MHR Analytics Summit 2018 | Value Profiling: How to Identify the Real Challen...
 
WORKSHOP ON JOB DESCRIPTIONS.ppt
WORKSHOP ON JOB DESCRIPTIONS.pptWORKSHOP ON JOB DESCRIPTIONS.ppt
WORKSHOP ON JOB DESCRIPTIONS.ppt
 
Why Employee Experience is Important for your Business Growth
Why Employee Experience is Important for your Business GrowthWhy Employee Experience is Important for your Business Growth
Why Employee Experience is Important for your Business Growth
 
How to use perks to increase employee retention
How to use perks to increase employee retentionHow to use perks to increase employee retention
How to use perks to increase employee retention
 
Designing superior employee experiences
Designing superior employee experiencesDesigning superior employee experiences
Designing superior employee experiences
 
Randstad 2014 World of Work Talent Strategy Game Changers Series
Randstad 2014 World of Work Talent Strategy Game Changers SeriesRandstad 2014 World of Work Talent Strategy Game Changers Series
Randstad 2014 World of Work Talent Strategy Game Changers Series
 
ex-indonesia_brochure_delegate_2022.pdf
ex-indonesia_brochure_delegate_2022.pdfex-indonesia_brochure_delegate_2022.pdf
ex-indonesia_brochure_delegate_2022.pdf
 
Engagement 2.0
Engagement 2.0Engagement 2.0
Engagement 2.0
 
How to ditch objectives (and find a simpler way to manage performance)
How to ditch objectives (and find a simpler way to manage performance)How to ditch objectives (and find a simpler way to manage performance)
How to ditch objectives (and find a simpler way to manage performance)
 
Agile Leadership and Goal Management with Objectives & Key Results (OKRs) | A...
Agile Leadership and Goal Management with Objectives & Key Results (OKRs) | A...Agile Leadership and Goal Management with Objectives & Key Results (OKRs) | A...
Agile Leadership and Goal Management with Objectives & Key Results (OKRs) | A...
 
Max Blumberg: How can #PeopleAnalytics prevent incidents like the Twitter fir...
Max Blumberg: How can #PeopleAnalytics prevent incidents like the Twitter fir...Max Blumberg: How can #PeopleAnalytics prevent incidents like the Twitter fir...
Max Blumberg: How can #PeopleAnalytics prevent incidents like the Twitter fir...
 
The Future of HR: Standing Still Isn't an Option October 2017
The Future of HR: Standing Still Isn't an Option October 2017The Future of HR: Standing Still Isn't an Option October 2017
The Future of HR: Standing Still Isn't an Option October 2017
 
Ex Assembly - Unpacking Employee Experience (EX)
Ex Assembly - Unpacking Employee Experience (EX) Ex Assembly - Unpacking Employee Experience (EX)
Ex Assembly - Unpacking Employee Experience (EX)
 
Create the happier employees in the world - Employee experience vs. Customer ...
Create the happier employees in the world - Employee experience vs. Customer ...Create the happier employees in the world - Employee experience vs. Customer ...
Create the happier employees in the world - Employee experience vs. Customer ...
 
The Reality of Engagement: Why I Can’t Get My Employees to Care
The Reality of Engagement: Why I Can’t Get My Employees to CareThe Reality of Engagement: Why I Can’t Get My Employees to Care
The Reality of Engagement: Why I Can’t Get My Employees to Care
 
Performance Management White Paper by Hedda Bird (3C)
Performance Management White Paper by Hedda Bird (3C)Performance Management White Paper by Hedda Bird (3C)
Performance Management White Paper by Hedda Bird (3C)
 
What is Service Design?
What is Service Design?What is Service Design?
What is Service Design?
 
Total Reward April 2013
Total Reward April 2013Total Reward April 2013
Total Reward April 2013
 
HR and Talent Management Toolkit, Strategy and Templates
HR and Talent Management Toolkit, Strategy and TemplatesHR and Talent Management Toolkit, Strategy and Templates
HR and Talent Management Toolkit, Strategy and Templates
 

Plus de Livework Studio

Plus de Livework Studio (20)

Design for the Anthropocene
Design for the AnthropoceneDesign for the Anthropocene
Design for the Anthropocene
 
Humanity over bureaucracy
Humanity over bureaucracyHumanity over bureaucracy
Humanity over bureaucracy
 
Designing a more sustainable future: Updates from the field
Designing a more sustainable future: Updates from the fieldDesigning a more sustainable future: Updates from the field
Designing a more sustainable future: Updates from the field
 
The Good Drone – Livework Service Design Marathon
The Good Drone – Livework Service Design MarathonThe Good Drone – Livework Service Design Marathon
The Good Drone – Livework Service Design Marathon
 
What's in a name? The value of CX
What's in a name? The value of CXWhat's in a name? The value of CX
What's in a name? The value of CX
 
Organisational Resilience by design
Organisational Resilience by design Organisational Resilience by design
Organisational Resilience by design
 
Organisatorische Belastbarkeit durch Design
Organisatorische Belastbarkeit durch DesignOrganisatorische Belastbarkeit durch Design
Organisatorische Belastbarkeit durch Design
 
Increasing Innovation Impact
Increasing Innovation ImpactIncreasing Innovation Impact
Increasing Innovation Impact
 
Customer behaviour by design - SDN workout Meetup 2020
Customer behaviour by design - SDN workout Meetup 2020Customer behaviour by design - SDN workout Meetup 2020
Customer behaviour by design - SDN workout Meetup 2020
 
Covid-suite
Covid-suite Covid-suite
Covid-suite
 
Design in the Anthropocene
Design in the AnthropoceneDesign in the Anthropocene
Design in the Anthropocene
 
Communicatie wordt effectiever door kennis over gedrag
Communicatie wordt effectiever door kennis over gedragCommunicatie wordt effectiever door kennis over gedrag
Communicatie wordt effectiever door kennis over gedrag
 
Customer journey mapping and innovation
Customer journey mapping and innovationCustomer journey mapping and innovation
Customer journey mapping and innovation
 
NIMA Masterclass
NIMA MasterclassNIMA Masterclass
NIMA Masterclass
 
Customer behaviour by design
Customer behaviour by designCustomer behaviour by design
Customer behaviour by design
 
Smart citizens in sustainable cities
Smart citizens in sustainable citiesSmart citizens in sustainable cities
Smart citizens in sustainable cities
 
Provada humanising smart
Provada humanising smartProvada humanising smart
Provada humanising smart
 
Mobility as a service
Mobility as a service Mobility as a service
Mobility as a service
 
Establishing a service design practice in large organisations
Establishing a service design practice in large organisations Establishing a service design practice in large organisations
Establishing a service design practice in large organisations
 
Beyond the customer journey
Beyond the customer journeyBeyond the customer journey
Beyond the customer journey
 

Dernier

Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
 
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in PakistanChallenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
vineshkumarsajnani12
 
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al MizharAl Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
allensay1
 

Dernier (20)

Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service AvailableBerhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
 
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service AvailableNashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
 
Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptx
 
Berhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Cannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 UpdatedCannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 Updated
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
Puri CALL GIRL ❤️8084732287❤️ CALL GIRLS IN ESCORT SERVICE WE ARW PROVIDING
Puri CALL GIRL ❤️8084732287❤️ CALL GIRLS IN ESCORT SERVICE WE ARW PROVIDINGPuri CALL GIRL ❤️8084732287❤️ CALL GIRLS IN ESCORT SERVICE WE ARW PROVIDING
Puri CALL GIRL ❤️8084732287❤️ CALL GIRLS IN ESCORT SERVICE WE ARW PROVIDING
 
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in PakistanChallenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
 
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in  Escort service book nowPARK STREET 💋 Call Girl 9827461493 Call Girls in  Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
 
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTS
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR  ESCORTSJAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR  ESCORTS
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTS
 
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al MizharAl Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
 
HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024
 
KALYANI 💋 Call Girl 9827461493 Call Girls in Escort service book now
KALYANI 💋 Call Girl 9827461493 Call Girls in  Escort service book nowKALYANI 💋 Call Girl 9827461493 Call Girls in  Escort service book now
KALYANI 💋 Call Girl 9827461493 Call Girls in Escort service book now
 
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTSDurg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
 
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGParadip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
 
WheelTug Short Pitch Deck 2024 | Byond Insights
WheelTug Short Pitch Deck 2024 | Byond InsightsWheelTug Short Pitch Deck 2024 | Byond Insights
WheelTug Short Pitch Deck 2024 | Byond Insights
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 

Employee Experience - EX