for iConference 2010 "No More Lone Rangers" - digital libraries and collaboration by Lorri Mon, Florida State University, College of Communication & Information

2. Ownership Do question-handling systems, policies, and procedures promote one answerer’s “ownership” of the question? Can questioners see their own question throughout the answering process?

3. Releasing Ownership If ownership exists in the question-handling system, can it be “released” to another answerer? Does release of ownership have to be ‘directed’ toward another answerer (e.g., referrals)? Are there other ways of “partially releasing” ownership to allow other answerers to assist?

4. Collaboration Does the system allow answerers to ask for help, give suggestions and receive feedback? Can all answerers see and work on all questions?

5. Discussion http://ipl.ci.fsu.edu/community/blog.php Is there a “collaborative learning space” where discussions about answering can occur? Internet Public Library LC Blogging Community

6. Mentoring ( Feedback, Answerboard, Archive ) http://ipl.ci.fsu.edu/community/wiki/index.php/IPL_Answer_Board