UX Sofia, www.uxsofia.com

1. Mode Shift
@JimKalbach
Mural.ly

3. Empathy
Photo : Don Hunstein, used with permission
Uncertainty
Patterns

4. Patterns

5. 12-Bar Blues
16-Bar
A A
B A
32-Bar AABA

6. A
A
B
A

7. What are some patterns of
practice in UX design?

8. There are no
mistakes in jazz

9. The reality is that we have no idea what the
end state will be...
We don’t know what the end state will be...

10. Like jazz improv, products, brands and
services are never finished.

11. Listen to each instrument separately
• What role do they have?
• How do their roles change?

13. How does UX design
embrace uncertainty?

14. Photo: Jim Kalbach

16. How do we gain empathy for
others in our teams?

17. Thaler, E. - This image was provided to Wikimedia Commons by the German Federal Archive - CC-BY-SA-3.0-de

18. http://ucvox.files.wordpress.com/2012/11/113617905-scaling-agile-spotify-11.pdf

19. …we don’t have any management, and
nobody “reports to” anybody else. We
do have a founder/president, but
even he isn’t your manager. This
company is yours to steer — toward
opportunities and away from risks.
http://www.valvesoftware.com/company/Valve_Handbook_LowRes.pdf

20. They will bring … creativity, passion, character, and
collaborative spirit—their humanity, in other words.

21. If what is demanded of managers today
is empathy (more than execution, more
than expertise), then we must ask: what
new roles and organizational structures
make sense…? All the questions about
management are back on the table –
and we can’t find the answers soon
enough.
http://blogs.hbr.org/2014/07/managements-three-eras-a-brief-history/

22. http://foolsgardenjazz.blogspot.com

23. Thank You