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Effective leadership for supervisors afwj

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Effective Leadership for Retail Supervisors (watches and jewellery retail business)

Publié dans : Direction et management
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Effective leadership for supervisors afwj

  1. 1. Instruction design by Lyndon Seno
  2. 2. DAY 1 DAY 2 Welcome and Introductions Leadership Styles What is Leadership? Situational Leadership World Class Language Active Listening and Body Language Manager vs Leader 10 Commandments of Leadership AFWJ Leader Competencies Role Plays
  3. 3.  Leadership  World class language  Manager vs. Leader  Leadership Competencies  AFWJ Leadership Competency Model
  4. 4.  Nothing to do with your title  An attitude  A philosophy  A state of mind  Available to everybody
  5. 5. “The words we use make up the world we live in”
  6. 6. Manager or Leader?
  7. 7. MANAGEMENT LEADERSHIP Coping with complexity Coping with and promoting change Planning and Budgeting Setting a Direction Organizing and Staffing Aligning People Controlling and Problem Solving Motivating and Inspiring people Effective Action Meaningful Action
  8. 8. MANAGER RESULTING SYNERGY LEADER Coordinate TEAMWORK Inspire Provide resources EMPOWERMENT Provide vision Reduce Risks ACHIEVEMENT Pursue opportunities Provide structure MASTERY & INNOVATION Lead improvisation Do things right EFFECTIVENESS Do right things
  9. 9. Look under your chairs!
  10. 10. Goal Oriented Information and Action Driven Values Oriented Emotionally Aware
  11. 11.  Set your goals. Determine what you want to achieve.  List small steps towards your goal.  Track your progress.  Celebrate your achievements.
  12. 12.  Execute. It’s now or never  Persevere  Attention to detail  Timely decision making
  13. 13.  Set of beliefs  What is important to you  Your standards  Your internal frame of reference  Exercise!
  14. 14. Values/ Beliefs Opinions /Emotions Behavior Performance
  15. 15.  Self-awareness  Self-management  Social awareness  Relationship management
  16. 16. 4. Relationship management 3. Social awareness 2. Self-management 1. Self-awareness
  17. 17. Having the necessary competencies AND team members committed to the leader and aligned towards organizational goals
  18. 18.  Helium Stick!
  19. 19.  Leadership style survey  What style is best?
  20. 20.  Situational leadership – Telling (S1) ◦ Low competence, low commitment  Situational leadership – Selling (S2) ◦ Low competence, high commitment  Situational leadership – Participating (S3) ◦ High competence, low commitment  Situational leadership – Delegating (S4) ◦ High competence, high commitment
  21. 21.  Motivational coach video
  22. 22.  Leadership  World class language  Manager vs. Leader  Leadership Competencies and the AFWJ Leadership Competency Model  Values drive performance  Leadership styles and Situational leadership  Effective leadership

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