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MAGNE – Retail Service Deck

MAGNE Consulting Pvt. Ltd.
     Date:13th February,2012.
Our Offering

 Business Transformation Services [Our Flagship Offering]
         Retail Health Check Program for ‘Sustenance Retailers’ (Upcoming Brands)
         Innovative strategic and point solutions for ‘Growth Retailers’

 Branding and Marketing
         Social Media Strategy and Management
         Community Portal build up
         Ecommerce portal Implementation

 Operational Consulting Services
         Store Operation Procedure (SOP)
         Store Operation Audit (SOA – Mystery Shopping)
         Workforce Management
         Stock Audit & Reconciliation
MAGNE Retail Services Blueprint

                                 PREPARATION
                                 Preparation of
        PLANNING                 Roadmap (in sync               EXECUTION
                                 with your Growth
              Market Survey     Plans)
Objectivity                                            Pilot Roll     Ongoing
              Customer Survey
Analysis      Store Survey
                                                       Out
Workshop                         Prioritizing
                                 Specific Activities
                                 Immediate
                                 Mid Term
                                 Long Term


                                 Detailed
                                 Budgeting of the
                                 plan




                                      EVALUATION                       Sustainable
                                                       Quick ROI
                                                                       ROI
Workforce Management – Our Approach


      Understanding                    Going through          Preparing your
          As-Is                         your Growth               To-Be
      Organogram*                       Plans/ Issues          Organogram


           Pilot Run
(with any one service for 4-6 weeks)


                                         Staffing                 Training                    Retention Model
                                                        — Processes (backend)                  Development
            Ongoing                                     —Retail Selling Skill (front end)   — Appraisal Designing
       (with any/all services)
                                                                                            —Incentive Scheme
                                                                                            —Reward Planning
                                                                                            —Promotion Planning


                                                         REALIZATION SERVICES

   *Organogram  Organization Structure; Roles and Responsibilities
Store Processes – Our Approach


        Understanding                     SOA (Store          Competitive
       As-Is procedure/                                                           Going through
                                        Operation Audit     Analysis (Market
       model/ manuals                                                             Growth Plans
                (if any)
                                        – Store Survey)         Survey)



        Pilot Run
(with any one service for 4-6 weeks)




          Ongoing                             Modified / New              Modified / New    Modified / New
   (with any/ all services)            Standard Operation Procedure      Franchisee Model    Plano gram



                                                             REALIZATION SERVICES
Social Media Presence – Our Approach



                          PILOT PHASE                                                 CONTINUAL PHASE



                              Social Media            Building up
        Strategy &                                                                Increasing                Community
                                 Profile                of Basic
        Roadmap                                                                  Interactivity               Building
                                Creation              Community



Find out objectives     Design and A/C set up   Building up of Basic        Build up Strategy Map      Massaging respective
behind Social Media                             Community using low cost    for the identified         Social Media Channels as
Initiative                                      channels/ ways              objectives                 per

Know the Organization                           Massaging Channel Aligned   Set up the framework for
                                                Content Calendar            Brand Communication
Framework Laid down
                                                                            Implement in certain
Building up of Future                                                       frequencies Innovative
Roadmap                                                                     Ideas for
Portal Development – Our Approach




                                                                                                         Roll
                                                                                                         Out


    Workshop with       Meeting with stakeholders Building Requirement         Beta Launch       Hosting
   stakeholders for      for plan and prototype   specification                 User Acceptance    Portal Go Live
understanding the scope        finalization       Creating Design Prototype Testing
                                                  Functionality Implementation
                                                  Content Management
                                                  Integration
                                                  Ecommerce Integration
                                                  Testing and Bug fixes
Our Stories – Branding & Marketing

A renowned brand who is into manufacturing and retailing of fashionable pure
leather bags wanted to set up an online presence to showcase and sell an exclusive
range of leather bags and accessories. They wanted to create a community who
understands the value of pure leather items and increase the brand value by sharing
their ideas and experiences.

We helped them by doing a feasibility study of both internal and external factors
responsible for building up the presence of the brand in online media.
This was followed by a design workshop with all the internal stake holders and a
sample set of customers. MAGNE strategized the entire roadmap and acted as a
single thread for development of their online portal and profiles on relevant Social
Media channels.

This brand has now successfully launched their online shop and creating a buzz in
the market .They are planning to launch an extensive “Customer loyalty program”
and “Leather Care Program”.
Our Stories– Branding & Marketing

A leading fashion retailer wanted to do their brand transformation using social
media channels. In this journey of going ‘National’ from ‘Regional’ they wanted
social media channels to increase the brand reach to different communities of
people and as well cater to the young generation. What was important for them
was to understand the present brand perception and create a brand image which
aligns with their ultimate objective using social media tools.

MAGNE played a critical role by creating a social media framework and by defining
a roadmap. They evaluated the benefits of using different social media channels by
executing a pilot phase and are now in the process of massaging selected channels,
aligned with the objectives.

This leading fashion jewellery retailer now has a strong social media presence by
which they are successfully penetrating the communities in different regions of
India. Their social media presence has gone viral giving them the benefit of utilizing
the interactivity of the mass to know customer preferences and needs.
Our Stories– Business Transformation

A young retail brand in West wanted to analyze the potential of a business model of
creating a cost effective supply chain system of procuring goods from
manufacturers, distributing them to kirana retailers and ultimately reaching out to
customers through their online store.

We are their strategic consultant partners and have helped them starting from
analyzing the pros and cons of the business model, doing a Cost-Benefit analysis for
them, threshing out their requirements to a detailed level, building up their
architectural blue print, floating out RFPs, doing a vendor selection and ultimately
acting as a program manager for the implementation part. Being a single point of
contact for them we help them save a lot bandwidth both from the strategic
(business model evaluation) and operational (vendor evaluation and management)
aspects.
Our Stories– Operational Consulting Services

This client of ours currently owns a chain of franchisee shops of an international
footwear brand. They are currently following the “Revenue Share” model of
franchising, The problem they were facing was high operational cost due to
unaccountable stocks, shrinkage, not being able to find out the reason for stock
variance, etc.

MAGNE did a detailed operational analysis understanding their business model and
proposed a solution which automated the process of stock reporting, analysis and
ultimately generating a variance report which at a glance gives the picture of
problem area. We developed an architectural blue print of the solution
first, developed a prototype and tested whether it actually solves their problem and
then implemented it successfully.

It eventually led to reduction in lead time between the physical counting of the stock
and the stock audit variance results. This has lead to an effective control of stock
pilferage and or incorrect accounting of the same. MAGNE is in the process of doing
a physical stock audit and then use this solution for one of their stores which is
incurring a very high operational cost.
Our Clients – A Preview
MAGNE@ Contact Us


To know more about us, please write to
reachus@magneconsulting.com
For any further detail please contact
--------------------------------------------------
India : MAGNE Consulting Private Limited
          R.R Plot 92, P.O – E.K.T.P
          Kolkata – 700107, India
Phone – (M) 9830897683/9830730849

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Magne retail deck

  • 1. MAGNE – Retail Service Deck MAGNE Consulting Pvt. Ltd. Date:13th February,2012.
  • 2. Our Offering  Business Transformation Services [Our Flagship Offering]  Retail Health Check Program for ‘Sustenance Retailers’ (Upcoming Brands)  Innovative strategic and point solutions for ‘Growth Retailers’  Branding and Marketing  Social Media Strategy and Management  Community Portal build up  Ecommerce portal Implementation  Operational Consulting Services  Store Operation Procedure (SOP)  Store Operation Audit (SOA – Mystery Shopping)  Workforce Management  Stock Audit & Reconciliation
  • 3. MAGNE Retail Services Blueprint PREPARATION Preparation of PLANNING Roadmap (in sync EXECUTION with your Growth Market Survey Plans) Objectivity Pilot Roll Ongoing Customer Survey Analysis Store Survey Out Workshop Prioritizing Specific Activities Immediate Mid Term Long Term Detailed Budgeting of the plan EVALUATION Sustainable Quick ROI ROI
  • 4. Workforce Management – Our Approach Understanding Going through Preparing your As-Is your Growth To-Be Organogram* Plans/ Issues Organogram Pilot Run (with any one service for 4-6 weeks) Staffing Training Retention Model — Processes (backend) Development Ongoing —Retail Selling Skill (front end) — Appraisal Designing (with any/all services) —Incentive Scheme —Reward Planning —Promotion Planning REALIZATION SERVICES *Organogram  Organization Structure; Roles and Responsibilities
  • 5. Store Processes – Our Approach Understanding SOA (Store Competitive As-Is procedure/ Going through Operation Audit Analysis (Market model/ manuals Growth Plans (if any) – Store Survey) Survey) Pilot Run (with any one service for 4-6 weeks) Ongoing Modified / New Modified / New Modified / New (with any/ all services) Standard Operation Procedure Franchisee Model Plano gram REALIZATION SERVICES
  • 6. Social Media Presence – Our Approach PILOT PHASE CONTINUAL PHASE Social Media Building up Strategy & Increasing Community Profile of Basic Roadmap Interactivity Building Creation Community Find out objectives Design and A/C set up Building up of Basic Build up Strategy Map Massaging respective behind Social Media Community using low cost for the identified Social Media Channels as Initiative channels/ ways objectives per Know the Organization Massaging Channel Aligned Set up the framework for Content Calendar Brand Communication Framework Laid down Implement in certain Building up of Future frequencies Innovative Roadmap Ideas for
  • 7. Portal Development – Our Approach Roll Out Workshop with Meeting with stakeholders Building Requirement Beta Launch Hosting stakeholders for for plan and prototype specification User Acceptance  Portal Go Live understanding the scope finalization Creating Design Prototype Testing Functionality Implementation Content Management Integration Ecommerce Integration Testing and Bug fixes
  • 8. Our Stories – Branding & Marketing A renowned brand who is into manufacturing and retailing of fashionable pure leather bags wanted to set up an online presence to showcase and sell an exclusive range of leather bags and accessories. They wanted to create a community who understands the value of pure leather items and increase the brand value by sharing their ideas and experiences. We helped them by doing a feasibility study of both internal and external factors responsible for building up the presence of the brand in online media. This was followed by a design workshop with all the internal stake holders and a sample set of customers. MAGNE strategized the entire roadmap and acted as a single thread for development of their online portal and profiles on relevant Social Media channels. This brand has now successfully launched their online shop and creating a buzz in the market .They are planning to launch an extensive “Customer loyalty program” and “Leather Care Program”.
  • 9. Our Stories– Branding & Marketing A leading fashion retailer wanted to do their brand transformation using social media channels. In this journey of going ‘National’ from ‘Regional’ they wanted social media channels to increase the brand reach to different communities of people and as well cater to the young generation. What was important for them was to understand the present brand perception and create a brand image which aligns with their ultimate objective using social media tools. MAGNE played a critical role by creating a social media framework and by defining a roadmap. They evaluated the benefits of using different social media channels by executing a pilot phase and are now in the process of massaging selected channels, aligned with the objectives. This leading fashion jewellery retailer now has a strong social media presence by which they are successfully penetrating the communities in different regions of India. Their social media presence has gone viral giving them the benefit of utilizing the interactivity of the mass to know customer preferences and needs.
  • 10. Our Stories– Business Transformation A young retail brand in West wanted to analyze the potential of a business model of creating a cost effective supply chain system of procuring goods from manufacturers, distributing them to kirana retailers and ultimately reaching out to customers through their online store. We are their strategic consultant partners and have helped them starting from analyzing the pros and cons of the business model, doing a Cost-Benefit analysis for them, threshing out their requirements to a detailed level, building up their architectural blue print, floating out RFPs, doing a vendor selection and ultimately acting as a program manager for the implementation part. Being a single point of contact for them we help them save a lot bandwidth both from the strategic (business model evaluation) and operational (vendor evaluation and management) aspects.
  • 11. Our Stories– Operational Consulting Services This client of ours currently owns a chain of franchisee shops of an international footwear brand. They are currently following the “Revenue Share” model of franchising, The problem they were facing was high operational cost due to unaccountable stocks, shrinkage, not being able to find out the reason for stock variance, etc. MAGNE did a detailed operational analysis understanding their business model and proposed a solution which automated the process of stock reporting, analysis and ultimately generating a variance report which at a glance gives the picture of problem area. We developed an architectural blue print of the solution first, developed a prototype and tested whether it actually solves their problem and then implemented it successfully. It eventually led to reduction in lead time between the physical counting of the stock and the stock audit variance results. This has lead to an effective control of stock pilferage and or incorrect accounting of the same. MAGNE is in the process of doing a physical stock audit and then use this solution for one of their stores which is incurring a very high operational cost.
  • 12. Our Clients – A Preview
  • 13. MAGNE@ Contact Us To know more about us, please write to reachus@magneconsulting.com For any further detail please contact -------------------------------------------------- India : MAGNE Consulting Private Limited R.R Plot 92, P.O – E.K.T.P Kolkata – 700107, India Phone – (M) 9830897683/9830730849