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Mastering soft skills

  1. “Talent wins games, but Teamwork and Intelligence wins Championships” – Michael Jordan In today’s workplace, competition is defined by limited spaces – internally, and externally by high unemployment, having the technical skills and knowledge is no longer enough for employees to excel in the workplace.
  2. Soft skills are the personal attributes that allows us to effectively relate to others. These skills enhance our personal interactions and lead to greater job performance and satisfaction. Like all other skill sets, soft skills can be learned. What are Soft Skills?
  3. Soft Skill #1: Emotional Intelligence The ability to recognize and manage our feelings so that they are expressed appropriately. Four components of EI Self – Awareness Self – Management Social Awareness Relationship Management
  4. Soft Skill #2: Professionalism Professionalism is the ability to conduct yourself with integrity, responsibility, accountability, and excellence  Always reporting to work on time and returning promptly from breaks  Dressing appropriately  Being clean and neat  Speaking clearly and politely to colleagues, customers, and clients  Striving to meet high standards for one’s own work
  5. Soft Skill #3: Communication Ways We Communicate  Nonverbal communication  Verbal communication  Body language  Artistic communication  Musical communication The most important thing in communication is hearing what isn’t said - Peter Drucker  Improve non-verbal communication  Improve listening ability  Improve honest and openness in communication
  6. Soft Skill #4: Team Work Working alone is a no-brainer, Learn to work with teams to gain achievements more than your capacity Identify your capabilities Settle down in your role Learn the whole process Flow with the team
  7. Soft Skill #5: Problem Solving It's not that I'm so smart, it's just that I stay with problems longer - Albert Einstein Define the Problem Generate alternative solutions Evaluate the plans Implementation and Re-evaluation
  8. Soft Skills #6: Time Management The ability to effectively manage your time is key to productivity. You can’t create more time in your day, but applying time management skills can help you make the most of the time you do have! Scheduling Prioritizing Managing distractions The Myth of Multitasking
  9. Soft Skills #7: Attitude and Work Ethic Creating a positive attitude for increased productivity and workplace happiness. What are your goals Caring for others versus caring for yourselves Build Trust Work is its own reward
  10. Soft Skill #8: Adaptability/Flexibility Ability to compromise and change in response to changing situations and changing needs, and thrive are key to success in the new fast-pace workplaces. Get Over the Good Old Days Syndrome Change to manage Process Change to manage People Show that you are worth your weight in adaptability
  11. Soft Skills #9: Self-Confidence Confident Traits Self-Questionnaire Sure-fire self-confidence building tactics Build others up Self-confidence is simply the belief that you know what to do and how to do it, that you are good at what you do, and that you can handle whatever comes your way.
  12. Soft Skills #10: Ability to Learn Wow, you mean I’m not perfect? Listen with an Open Mind Analyze and Learn Clear the Air, and Don’t hold any grudges
  13. Soft Skills #11: Networking Networking is an essential part of building wealth - Armstrong Williams Redefine your Need for Networking Identify the others’ interests Reach out Know when to back off
  14. Wrap Up  This is by no means the end of your education about soft skills. But it is expected that it will provide you with a key tool in your journey to improving your soft skills set.  Take a moment to review and update your action plan Got questions, reach the author on +234 803 712 6699 or Email questions or comments to Visit us at