“Talent wins games, but Teamwork and Intelligence wins
Championships” – Michael Jordan
In today’s workplace, competition is defined by
limited spaces – internally, and externally by high
unemployment, having the technical skills and
knowledge is no longer enough for employees to
excel in the workplace.

Soft skills are the personal
attributes that allows us to
effectively relate to others. These
skills enhance our personal
interactions and lead to greater
job performance and satisfaction.
Like all other skill sets, soft skills
can be learned.
What are Soft Skills?

Soft Skill #1: Emotional Intelligence
The ability to recognize and manage our feelings so that
they are expressed appropriately. Four components of EI
Self – Awareness
Self – Management
Social Awareness
Relationship Management

Soft Skill #2: Professionalism
Professionalism is the ability to conduct yourself with integrity,
responsibility, accountability, and excellence
 Always reporting to work on time and returning
promptly from breaks
 Dressing appropriately
 Being clean and neat
 Speaking clearly and politely to colleagues,
customers, and clients
 Striving to meet high standards for one’s own
work

Soft Skill #3: Communication
Ways We Communicate
 Nonverbal communication
 Verbal communication
 Body language
 Artistic communication
 Musical communication
The most important thing in communication is hearing what isn’t said -
Peter Drucker
 Improve non-verbal communication
 Improve listening ability
 Improve honest and openness in communication

Soft Skill #4: Team Work
Working alone is a no-brainer, Learn to work with
teams to gain achievements more than your capacity
Identify your capabilities
Settle down in your role
Learn the whole process
Flow with the team

Soft Skill #5: Problem Solving
It's not that I'm so smart, it's just that I stay with problems longer -
Albert Einstein
Define the Problem
Generate alternative solutions
Evaluate the plans
Implementation and Re-evaluation

Soft Skills #6: Time Management
The ability to effectively manage your time is key to productivity.
You can’t create more time in your day, but applying time management skills can
help you make the most of the time you do have!
Scheduling
Prioritizing
Managing distractions
The Myth of Multitasking

Soft Skills #7: Attitude and Work Ethic
Creating a positive attitude for increased productivity
and workplace happiness.
What are your goals
Caring for others versus caring
for yourselves
Build Trust
Work is its own reward

Soft Skill #8: Adaptability/Flexibility
Ability to compromise and change in response to changing
situations and changing needs, and thrive are key to success in the
new fast-pace workplaces.
Get Over the Good Old Days
Syndrome
Change to manage Process
Change to manage People
Show that you are worth your
weight in adaptability

Soft Skills #9: Self-Confidence
Confident Traits
Self-Questionnaire
Sure-fire self-confidence
building tactics
Build others up
Self-confidence is simply the belief that you know what to do
and how to do it, that you are good at what you do, and that you
can handle whatever comes your way.

Soft Skills #10: Ability to Learn
Wow, you mean I’m not
perfect?
Listen with an Open Mind
Analyze and Learn
Clear the Air, and Don’t hold
any grudges

Soft Skills #11: Networking
Networking is an essential part of building wealth - Armstrong Williams
Redefine your Need for
Networking
Identify the others’ interests
Reach out
Know when to back off

Wrap Up
 This is by no means the end of your education about soft skills.
But it is expected that it will provide you with a key tool in your
journey to improving your soft skills set.
 Take a moment to review and update your action plan
Got questions, reach the author on +234 803 712 6699 or Email
questions or comments to support@f2aresources.com.ng
Visit us at www.rainmaker.com.ng