5. Personnel Manager (HRM): A product is a mix of various skills.“A product is the bundle of tangible and intangible attributes which along with service is meant to satisfy the customer wants.”
18. Service: Assembly of two wheelers, four wheelers.In real world we find the combination of all of above methods of production “Production is the use of any process designed to transform a set of inputs into a set of outputs which have use value and economic value.”
21. The major function or system of the management are planning, coordinating, organizing, directing, and controlling the activities to meet specified goals.
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23. In the past business world production management in the service organization is called as Operation Management.
24. In the today's’ complex and integrated business world it is simply called Operation Management
25. POM is concerned with management of conversion process of input to desired output.
26. The inputs may be land, labour, capital, raw materials, management etc.
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29. William J.Stevenson defined production as “the step-by-step conversion of one form of material into another form through chemical or mechanical process to create or enhance the utility of the product to the user.”
31. It is the way of doing right things by right persons in right time thorough right way.
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33. Contd…….. As well Production and Operation Management is one of the functional area of management such as marketing, finance, human resource and material management. Conclusion: POM is the conversion of inputs into outputs, using physical resources, so as to provide the desired utilities of form place, possession or state to the customer while meeting the .organizational goal.