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Crossing the Chasm
Maurizio Mancini |Senior Consultant, Exempio
Paul Ryan | CTO, OpenX
From Agile to Business Agility
A word on Covid-19
Who is OpenX? Who is Exempio?
Duh!
THE MOVE FROM
WATERFALL TO AGILE HAS
NOT BEEN EASY
MANY
ORGANIZATIONS
ARE STILL TRYING
TO MAKE AGILE
WORK IN THEIR
SOFTWARE
DEVELOPMENT
TEAMS!
MANY DAYS FEEL LIKE THIS
THE MOVE FROM
AGILE TO BUSINESS AGILITY
IS HARDER…
SO MUCH HARDER
Agenda
Definitions
Patterns and Anti-Patterns
Issues and Limitations
From the Trenches
Recommendations
WHAT IS BUSINESS AGILITY?
https://www.agilebusiness.org/page/WhatisBusinessAgility
The ability of an organization to:
• Adapt quickly to market changes
• Respond rapidly and flexibly
• Adapt and lead change
• Competitive advantage
All teams need to have a more Agile Mindset and approach
• Increased revenue, market share and
brand recognition
SIGNIFICANT AND ENCOURAGING
BENEFITS
The Business Agility Report
RAISING THE B.A.R. | 2ND
EDITION, 2019
https://businessagility.institute/wp-content/uploads/2019/08/BAI-Business-Agility-Report-2019.pdf
• Greater transparency and higher
employee engagement
• Improved relationships with their
customers
• Faster turnaround times and higher
quality offerings
453 respondents - 274 companies
KEY FINDING The Business Agility Report
RAISING THE B.A.R. | 2ND
EDITION, 2019
https://businessagility.institute/wp-content/uploads/2019/08/BAI-Business-Agility-Report-2019.pdf
“… current business agility maturity
relatively low
… enthusiasm and hope for the future.
…struggling with systemic leadership
issues relating to trust, investment and
culture
…ongoing momentum in their business
agility journey”.
KEY FINDINGS The Business Agility Report
RAISING THE B.A.R. | 2ND
EDITION, 2019
https://businessagility.institute/wp-content/uploads/2019/08/BAI-Business-Agility-Report-2019.pdf
“… current business agility maturity
relatively low
… enthusiasm and hope for the future.
…struggling with systemic leadership
issues relating to trust, investment and
culture
…ongoing momentum in their business
agility journey”.
…struggling with systemic
leadership issues relating to
trust, investment and culture
Why?
CHANGING CULTURE
IS
NOT EASY…
Agenda
Issues and Limitations
From the Trenches
Recommendations
Definition
Patterns and Anti-Patterns
If you build the product,
then the customers just
show up, right?
Exec Portfolio Kanban
Many execs don’t lead by example…It Starts from the Top
Nope!
Many organizations struggle to define “The Products” they sell.
What Products are we selling?
Products started as one product…
Products don’t fit …
…the product changed… sort of…
Who is “The Business” ?
Finance struggles to make the mind shift
PRODUCTPROJECT
Change Roles to support the team
Key roles for Agile to succeed
Too hard to change the roles
Can’t disrupt HR Job Descriptions
Politics gets in the way
Organizations not ready to make compensation changes
We will do Agile BUT
• Skip the adoption of the basics
SHU
HA
RI
• The adoption of Agile is an evolution
(Learn the Basics)
(Master)
Implementation of DevOps
• DevOps is a change in Mindset
• Hit resistance
• People protect their “domain”
Change the
mechanics but
never change the
Mindset!
What does it mean to change our Mindset?
• Story writing with Conversation.
• Code refactoring during a sprint.
• Legal team uses collaborative tools.
• HR team reduces the hiring cycle.
• A developer tests a new feature.
• Finance team adopting product financing.
• Story writing with Conversation.
• Code refactoring during a sprint.
• Legal team uses collaborative tools.
• HR team reduces the hiring cycle.
• A developer tests a new feature.
• Finance team adopting product financing.
Over the last 2 years of consulting with various customers, I have
recommended Executive Agile Mindset training (VP’s and higher)
as an integral part of an Agile Transformation.
What percentage of organizations do you think chose to include
this type of training in their transformation?
1. 10%
2. 20%
3. 50%
Poll Question
10%
Agenda
From the Trenches
Recommendations
Definitions
Issues and Limitations
Patterns and Anti-Patterns
Is Business Agility possible for most Organizations?
Is Business Agility a Reality for most Organizations?
•Waterfall mindset
•Already have answers - why learn and adapt?
•Don’t listen
•Prioritization is the last customer feedback
•Short Attention Spans
•47 #1 priority initiatives
Executives
• World is not predictable so you need to be able to adapt to the changes
•Marketplace is changing quickly and you need to adapt quickly
Marketplace
•“Just get going and we’ll figure it out later”
•Stories/Epics have no benefit
•Funding of initiatives is part of the agile process
•Internal proxies for customer
•Death by customer feature request
Not focusing on what is good for the Customer
Behaviors
Language
Leadership
Values
Customs
Beliefs
Traditions
Organizational Culture
Objectives, Process and Tools
Culture
Processes
Tools
Company Objectives
Structure
Relationships
Cultural Norms
Power
Influence
Agenda
Recommendations
Definitions
From the Trenches
Patterns and Anti-Patterns
Issues and Limitations
Agile
Business Agility
Tech Ops
Engineering
Architecture
Quality
SDLC —> PDLC
Software
Engineering
SDLC Is Not Enough - Agile PDLC
Product
Management
~90% there
MVP
Customer Value
Experiment and Learn
GTM
~50% there
Agile PDLC Hits & Misses
Hits:
• Use stable teams
• Move Ops into teams to build
DevOps
• Full CI/CD when migrated into
GCP
Misses:
• Build new product to get to
‘market parity’ for 18 months
before GTM
• GTM (marketing) waterfall for
new product release
Legal
Customer
Support
HR Sales FinanceMarketing/PRAccounting
Business
Operations
Product
Management
It’s a long road…
Software
Engineering
Common set of tools
Weekly Release Plan review with Execs
Executive Mindset Change
Release X
Sprint 1
Feature 1
Feature 2
Feature 3
Sprint 2
Feature 4
etc…
What it takes to build a product
Issues to overcome
Product team has been divided into the different products
Working at creating a true PDLC
1) GTM
2) Agile in SDLC
3) Lean Approach
4) Inspect and adapt the product strategy based on actual end customer input
Product Management
First release - MVP
Fast Experimentation with quick releases
Advanced Roadmaps
Software Engineering
• Limiting WIP
• Eliminating multitasking
• Dedicated Teams
• Small teams
• Applying systems thinking
• Continuous Integration
Agile can work
Throughput gains are possible
Legal
Embraced Kanban
•Visibility of requests
•Establish priorities
•More responsive to the organizations needs
There are benefits to tools other than email
Same place to go to discuss things
Devops is now within the teams
•People responsible for running the systems within the teams
•No US vs Them
•Centralized Infrastructure team
Everyone is an Engineer
Eventually
Eventually
•Human Resources - Still too early
•Finance - Budget not Product driven
•Accounting - Chart of Account madness
Eventually
•Business Operations - SFDC, IR tracking - getting there
•Customer Support - SFDC, IR tracking - getting there
•Sales and Marketing - GTM requires some work from Sales
is Agile and
Business
Agility so
hard to
implement?
Poll Question
Why is Agile and Business Agility so hard to implement?
1 - Cultural fear of change
2 - Lack of Exec Sponsorship
3 - Perseverance in the process
4 - Adds to much accountability to individuals and teams
5- All of the above
Poll Question
Agenda
Definitions
Recommendations
Patterns and Anti-Patterns
Issues and Limitations
From the Trenches
Executive Involvement
If there is none, call it out and stop
Provide Training
At all levels of the organization
Advanced Roadmaps
Common set of tools
Predictability is almost impossible in the current marketplace
Adaptability is what an organization needs to survive today.
There are no short cuts
Agile
Business Agility
Hark work ahead
Q&A

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Crossing the Chasm - From Agile to Business Agility

  • 1.
  • 2. Crossing the Chasm Maurizio Mancini |Senior Consultant, Exempio Paul Ryan | CTO, OpenX From Agile to Business Agility
  • 3. A word on Covid-19
  • 4. Who is OpenX? Who is Exempio?
  • 6. THE MOVE FROM WATERFALL TO AGILE HAS NOT BEEN EASY
  • 7. MANY ORGANIZATIONS ARE STILL TRYING TO MAKE AGILE WORK IN THEIR SOFTWARE DEVELOPMENT TEAMS!
  • 8. MANY DAYS FEEL LIKE THIS
  • 9. THE MOVE FROM AGILE TO BUSINESS AGILITY IS HARDER…
  • 11. Agenda Definitions Patterns and Anti-Patterns Issues and Limitations From the Trenches Recommendations
  • 12. WHAT IS BUSINESS AGILITY? https://www.agilebusiness.org/page/WhatisBusinessAgility The ability of an organization to: • Adapt quickly to market changes • Respond rapidly and flexibly • Adapt and lead change • Competitive advantage
  • 13. All teams need to have a more Agile Mindset and approach
  • 14. • Increased revenue, market share and brand recognition SIGNIFICANT AND ENCOURAGING BENEFITS The Business Agility Report RAISING THE B.A.R. | 2ND EDITION, 2019 https://businessagility.institute/wp-content/uploads/2019/08/BAI-Business-Agility-Report-2019.pdf • Greater transparency and higher employee engagement • Improved relationships with their customers • Faster turnaround times and higher quality offerings 453 respondents - 274 companies
  • 15. KEY FINDING The Business Agility Report RAISING THE B.A.R. | 2ND EDITION, 2019 https://businessagility.institute/wp-content/uploads/2019/08/BAI-Business-Agility-Report-2019.pdf “… current business agility maturity relatively low … enthusiasm and hope for the future. …struggling with systemic leadership issues relating to trust, investment and culture …ongoing momentum in their business agility journey”.
  • 16. KEY FINDINGS The Business Agility Report RAISING THE B.A.R. | 2ND EDITION, 2019 https://businessagility.institute/wp-content/uploads/2019/08/BAI-Business-Agility-Report-2019.pdf “… current business agility maturity relatively low … enthusiasm and hope for the future. …struggling with systemic leadership issues relating to trust, investment and culture …ongoing momentum in their business agility journey”. …struggling with systemic leadership issues relating to trust, investment and culture
  • 17. Why?
  • 19. Agenda Issues and Limitations From the Trenches Recommendations Definition Patterns and Anti-Patterns
  • 20.
  • 21.
  • 22.
  • 23. If you build the product, then the customers just show up, right?
  • 24.
  • 25. Exec Portfolio Kanban Many execs don’t lead by example…It Starts from the Top Nope!
  • 26. Many organizations struggle to define “The Products” they sell. What Products are we selling? Products started as one product… Products don’t fit … …the product changed… sort of…
  • 27. Who is “The Business” ?
  • 28. Finance struggles to make the mind shift PRODUCTPROJECT
  • 29. Change Roles to support the team Key roles for Agile to succeed Too hard to change the roles Can’t disrupt HR Job Descriptions Politics gets in the way Organizations not ready to make compensation changes
  • 30. We will do Agile BUT • Skip the adoption of the basics SHU HA RI • The adoption of Agile is an evolution (Learn the Basics) (Master)
  • 31. Implementation of DevOps • DevOps is a change in Mindset • Hit resistance • People protect their “domain”
  • 32. Change the mechanics but never change the Mindset!
  • 33. What does it mean to change our Mindset? • Story writing with Conversation. • Code refactoring during a sprint. • Legal team uses collaborative tools. • HR team reduces the hiring cycle. • A developer tests a new feature. • Finance team adopting product financing. • Story writing with Conversation. • Code refactoring during a sprint. • Legal team uses collaborative tools. • HR team reduces the hiring cycle. • A developer tests a new feature. • Finance team adopting product financing.
  • 34. Over the last 2 years of consulting with various customers, I have recommended Executive Agile Mindset training (VP’s and higher) as an integral part of an Agile Transformation. What percentage of organizations do you think chose to include this type of training in their transformation? 1. 10% 2. 20% 3. 50% Poll Question
  • 35. 10%
  • 36. Agenda From the Trenches Recommendations Definitions Issues and Limitations Patterns and Anti-Patterns
  • 37. Is Business Agility possible for most Organizations? Is Business Agility a Reality for most Organizations?
  • 38. •Waterfall mindset •Already have answers - why learn and adapt? •Don’t listen •Prioritization is the last customer feedback •Short Attention Spans •47 #1 priority initiatives Executives
  • 39. • World is not predictable so you need to be able to adapt to the changes •Marketplace is changing quickly and you need to adapt quickly Marketplace
  • 40. •“Just get going and we’ll figure it out later” •Stories/Epics have no benefit •Funding of initiatives is part of the agile process •Internal proxies for customer •Death by customer feature request Not focusing on what is good for the Customer
  • 41. Behaviors Language Leadership Values Customs Beliefs Traditions Organizational Culture Objectives, Process and Tools Culture Processes Tools Company Objectives Structure Relationships Cultural Norms Power Influence
  • 42. Agenda Recommendations Definitions From the Trenches Patterns and Anti-Patterns Issues and Limitations
  • 44.
  • 45. Tech Ops Engineering Architecture Quality SDLC —> PDLC Software Engineering SDLC Is Not Enough - Agile PDLC Product Management ~90% there MVP Customer Value Experiment and Learn GTM ~50% there
  • 46. Agile PDLC Hits & Misses Hits: • Use stable teams • Move Ops into teams to build DevOps • Full CI/CD when migrated into GCP Misses: • Build new product to get to ‘market parity’ for 18 months before GTM • GTM (marketing) waterfall for new product release
  • 48. Common set of tools
  • 49. Weekly Release Plan review with Execs Executive Mindset Change Release X Sprint 1 Feature 1 Feature 2 Feature 3 Sprint 2 Feature 4 etc… What it takes to build a product Issues to overcome
  • 50. Product team has been divided into the different products Working at creating a true PDLC 1) GTM 2) Agile in SDLC 3) Lean Approach 4) Inspect and adapt the product strategy based on actual end customer input Product Management First release - MVP Fast Experimentation with quick releases Advanced Roadmaps
  • 51. Software Engineering • Limiting WIP • Eliminating multitasking • Dedicated Teams • Small teams • Applying systems thinking • Continuous Integration Agile can work Throughput gains are possible
  • 52. Legal Embraced Kanban •Visibility of requests •Establish priorities •More responsive to the organizations needs There are benefits to tools other than email Same place to go to discuss things
  • 53. Devops is now within the teams •People responsible for running the systems within the teams •No US vs Them •Centralized Infrastructure team Everyone is an Engineer
  • 55. Eventually •Human Resources - Still too early •Finance - Budget not Product driven •Accounting - Chart of Account madness
  • 56. Eventually •Business Operations - SFDC, IR tracking - getting there •Customer Support - SFDC, IR tracking - getting there •Sales and Marketing - GTM requires some work from Sales
  • 57. is Agile and Business Agility so hard to implement? Poll Question
  • 58. Why is Agile and Business Agility so hard to implement? 1 - Cultural fear of change 2 - Lack of Exec Sponsorship 3 - Perseverance in the process 4 - Adds to much accountability to individuals and teams 5- All of the above Poll Question
  • 60. Executive Involvement If there is none, call it out and stop
  • 61. Provide Training At all levels of the organization
  • 63. Predictability is almost impossible in the current marketplace Adaptability is what an organization needs to survive today.
  • 64. There are no short cuts Agile Business Agility
  • 66. Q&A