The document discusses contact management and customer relationship management (CRM) tools. It introduces the "C" simplified process for managing contacts which includes creating, contacting, cultivating, captivating, capturing, converting, clienting, and cloning contacts. It also discusses the importance of managing prospects and clients, some top CRM tools for businesses, and highlights that standing out and filling in missing pieces are important for effective contact management.

1. Contact Management

2. What Did You Have for Dinner Last Tuesday?
How Do You Remember for Sure?

3. The Most Common Problem

4. Prospecting Contact Activities

5. Client Activities
Do You Even Have Room for More Business?

9. The “C” Simplified Process
• Creating
• Contenting
• Cultivating
• Captivating
• Capturing
• Converting
• Clienting
• Cloning

10. It’s Customers That Count
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11. Managing Prospects and Clients

12. Managing Prospects and Clients

17. TOP CRM’s for BUSINESS

40. STANDING OUT!

42. The Missing Pieces