Beyond the Hype: Crossing the chasm with AI and patient chronic disease management
AI is the new mantra in healthcare and is being touted by many as one of the impending saviours of personalising the patient experience, as it is a key component of the much-vaunted Transformation of Self-Care. By others it’s seen as flawed and impractical to adopt, as the quality of data and process collation is driven by the behaviour of the patient and therapy ecosystem they currently live in. This talk looks at lessons learnt from when AI has attempted to digitally transform patient and caregiver behaviour as part of chronic disease self-care. The focus will be on digital medical devices for asthma, allergies and regular medication based on the implementation and pilot testing of real-world AI solutions, which have been key to learning what design-thinking works and does not work when designing AI into a patients life. Attendees will hear what design-thinking approaches were taken, the benefits-and drawbacks of how this impacted factors that make adjustment to chronic medical illness psychologically demanding, and how cross-collaboration worked with business product owners, data scientists, engineers, patients and caregivers. The talk concludes with a summary of challenges, opportunities and future capabilities needed by designers when creating self-care solutions for patients and caregivers, where AI is trusted enough to act on insights.
16. #2 Map end-to-end experiences where explainable AI (XAI) is needed
Patient downloads
the app, which
guides them to
unbox the Insulin
port
•Patient downloads app
with HCP and leaflet
guidance
•New Smart Port and
CGM device given to
patient
Patient connects app
to Insulin port
seamlessly
•App and leaflet guide the
patient to set-up CGM
and Smart Port durables
(x4)
•Durables flash to
acknowledge connection
Patient uses
introducer needles to
insert soft cannulas
•HCP assists patient in
fitting CGM and Smart
Port consumables to
body, and explains
removal/ replacement
HCP shows patient
how to dose insulin
via port
•HCP explains role of
Smart Port
•HCP illustrates safe
dosing technique and
common pitfalls to avoid
Blood sugar level
appears in app and
web dashboard
•Patient opens app and
views blood sugar level
readings
•Proxied by interstitial
fluid readings
Patient doses
insulin via port
•Patient prepares insulin
and delivery method
(pen, needle, pump)
•Patient doses insulin (or
automated via closed-
loop)
App acknowledges
dose and confirms
accuracy
•Smart Port transmits
delivery volume to phone
in real-time
•Patient sees app
acknowledge dose and
confirm adherence/
Download and
unbox
Set-up and
connect
Fit to body Demo injection Optimizing sugar
intake (XAI)
Dose insulin Re-optimizing sugar
intake (XAI)
@timdaines @quantumblack #HXD2019