FusionFox brings revolutionary Chat-bot to advance HR transformation in your organization and you can even replace employee self service with Chat Bot Employees
Mercer Global Talent Trends 2024 - Human Resources
ChatBot Employee Query and Service Manager HR HCM Machine Learning AI Artificial Intelligence
1. Can you imagine a chat-bot that can
understand your organizational policies,
eligibility rules and data residing in the HR
systems to answer employee queries or
questions
Not exciting enough?…please have a look
I am not just a chat-bot
for Employees, I am a
revolution in HR
Technology
FusionFox Talent Systems
brings most awaited and
Power packed ChatBot
for your employees
www.fusionfox.info/chatbot-alex
2. I am Alex, your most awaited Chatbot. I am finally here to
set a new benchmark in HR technology transformation and
fully ready to assist your employees in many ways
I am fully equipped to chat with your employees, answer
their queries, concerns, provide them information that they
need and finally extending the great employee experience
that has never been before
I am magical, I can even
initiate leave request, travel
request or submit expense
report through chat
Would you like to know how?
Please follow me in this presentation
Hey
3. My Unique approach to understand and respond will amaze you
I am designed to improve quality of employee service, efficiency and make
sure your employees do not wait for information and support they are looking
for
I am capable of
understanding queries
and decide where is the
potential source
I will check hr data
sources if query is
about any value,
balance residing there
If query is about asking
eligibility, policy or rules
then I go-to Policy
framework using ML
If query is for creating
request then I will
validate inputs and if
yes then I proceed
4. Employee Sense
Receive message
and transform data
into workable text
Comprehend
Understand message
content Category whether
it is related to policy or data
query or it is to create or
submit request or it is a
generic question or greeting
Find
Query data source
based on the
message Category
Search into Policy
Framework
Query HR data Sources
based on Query Type: e.g.
Leave, Salary, Payroll,
calculation formula
Create or submit request.
Supports Leave, Expense
and Travel
Query generic source
with keywords
Search greetings, retrieve
standard responses
Here is my work approach and Architecture
My mentors have designed various machine learning tools to ensure
I do things efficiently and keep learning
5. Unique Weblink for each Employee
to chat with me, they can plug it
anywhere including in the Outlook
6. I do not understand query
I Forward
I forward chat query to the concerned chat support
center means I identify query subject and redirect it
to the respective chatroom based on subject. I
collect feedback and respond to the employee
Never mind, I wait for the response for allocated time
let’s say 15 minutes and if I still do not get any
response then I send email to the concerned person
nobody is available in Chatroom
I Send Email
What if
I knew you would like to know this, it depends
on how you want me to take this forward. I can
create service ticket or escalate matter to next level
I do not get answer to the email
I create service ticket
8. How do I handle generic queries using ML
Classify content, define subject, topic followed by keywords and I will find most relevant answer
9. How do I handle structured policy or data query using ML
Define your policy structure Grade-wise, position-wise and setup data query rules by selecting
query class (data source name), query code (code of the element e.g. Comp Off in this case)
10. How do I handle structured policy or data query using ML
Integrate your policy documents in the Machine Learning Setup to enhance employee experience
11. Redirecting to Experts
Chat Room 1: Job Queries
Press this button to record this as generic question
I also learn from my backend Support Team
To answer generic questions
12. ADAPTION OPTIONS
Deploy at your pace, start from anywhere
and go to any level
A
B
C
D
Start
Start with offering employees chat for generic
queries and backend handling
Gear Up
Include Structured policy discoverer and
Enable data query into the chat
Move On
Now move to next level and enable
transaction or request generation thru chat
Extend
Extend this platform for Job related
queries, learning and chat driven training
Extend when ready to achieve more with
FusionFox ChatBot
Structured
Policy Query
Structured Data
Enquiry/ Query
Transaction
Generator
Job Related
Learning
13. Power Packed
Sum up: 5 KEY REASONS
To plug this revolutionary ChatBot into your HR technology platform
1
2
3
4
5
Revolutionize your HR
Single ChatBot with diverse capabilities to
uncover a new world of possibilities
On Cloud and On Premise
You can either deploy on public cloud or
In your own premise
Flexible Licensing
You can decide if you wish to buy
perpetual license or go with SaaS model
Easy Integration
We use API and standard web services to
pull and push data from external sources
Single Sign-on
Out of box integration with active
directory to enable single sign-on
Easy to Adapt
Robust Technology
14. Did I impress you?
If yes, then enroll your organization with us. We will
inform you when we are available to serve you
We are a start-up doing extensive work in Artificial Intelligence and demo
or implementation is done on first come first serve basis
For enrollment or demo please write to us at alex@fusionfox.info
Product visit: https://www.fusionfox.info/chatbot-alex