K. Manoharan is a senior Wintel/VMware administrator with over 10 years of experience in technology support across cultures. He currently works at CITI Bank in Singapore through Encora Technologies as a team lead managing a project to migrate servers from Windows 2003 to newer versions. Prior to this, he held roles providing IT support, infrastructure management, and project work for companies including Accenture, CITI Bank, and others.

1. Manoharan. K
Mobile: +65-94555484
E-Mail: k.manoharan81@gmail.com
PROFESSIONAL PROFILE
 A technology driven professional with total 10+ years of cross-cultural experience in Wintel, VMware
support and in Desktop and hardware level support.
 Presently working in CITI Bank, Singapore through Encora Technologies as Senior Wintel /
VMware Administrator.
 A planner, strategist & implementer with demonstrated abilities in IT support & infrastructure planning and
management for streamlining business operations.
 Gained sound exposure of working on the following:
 Windows directory services namely Active Directory, DNS, DHCP and WINS.
 VMware ESXi 5.0 Administration, VCenter, HA Clustering, DRS, VMotion, P2V migration.
 Windows 2000, 2003 & 2008 Servers and Desktop operating systems.
 Windows Clustering, Backup & Storage Administration.
 Enterprise Antivirus products such as Symantec, Trend Micro, McAfee & ESM.
 Vendor Management.
 Demonstrated excellence in planning, implementing, maintaining and supporting Windows Platform System
Administration.
 An effective communicator with excellent relationship building & interpersonal skills. Strong analytical,
problem solving & organizational abilities. Possess a flexible & detail oriented attitude.
CORE COMPETENCIES
TECHNICAL
Hardware : Worked in Latest HP Proliant Servers DL380 G8, G7, DL580 G7, DL980 G7, C7000
Proliant Blade Servers (BL400 and BL600)
Operating System : Worked with windows 2003, 2008 & 2012 servers.
Virtualization : Worked with ESX4.1, ESXi5.0, ESXi5.1 and VSphere client 4.1, 5.0 & 5.1
Security & Patching : TPM, Big fix, WSUS, Symantec, McAfee, Trend Micro, SCCM 2007, ESM 10.
Storage : SAN, NAS, NFS, HDLM, Power Path.
Database : SQL Server 2000/2005, MS Access 2003, Oracle
Monitoring tool : HP Systems Insight Manager, LMS, Tivoli, and ITM6.
Performance /capacity: BMC Patrol, Perceiver, ITM.
Technologies : ADS, DNS, DHCP, IIS, Clustering, NLB, ILO, Group Policy, Security.

2. CAREER HIGHLIGHTS
June’2014 – to till date SYSTEM ADMINISTRATOR
CITI Bank, Changi Business Park, Singapore (through Encora Technologies).
Position : Team Lead – TECH Refresh project of CTI business servers of CITI Bank.
Responsibilities : OS migration – Windows 2003 to Windows 2008/ Windows 2012.
P2V, P2P, V2V.
Tool Used : TPM, TCRS, ServiceNow, ILO, Aperture, MSTSC, Turnover, QIP, Vsphere Client
Job Role & Responsibilities:
- Driving Tech refresh project of CTI business servers of CITI Bank and managing a team size of 5
members.
- Project scope is to migrate all windows 2003 OS servers/VMs to Windows 2008 or Windows 2012 R2 as
Windows 2003 is getting EOVS by July 2015.
- Also replacing HP physical servers which are running below ProLiant DL 380 G6 models to GEN 8 Model.
Jan’2011 – May 2014 Senior Wintel /VMware Administrator
CITI Bank, KL, Malaysia (through Encora Technologies).
Position : Team Lead- Senior Wintel Administrator for AP REGIONAL WINTEL INFRA
Support team, Malaysia CITI Bank.
Responsibilities : L3 level support to CITI’s AP REGIONAL Wintel INFRA SERVERS (Messaging, Citrix,
Cisco, Voice, Lynch 2010, SharePoint and other infra servers) – running on Windows
2003 /2008 on both physical and VM environment.
Tool Used : Service now, ITM-6, BMC Patrol, INFOMAN (RFC), TPM, PAR, CTI Secure, VSphere
client, Event Viewer, ILO, MSTSC (Terminal Server), Turnover, Aperture, HP SIM.
Job Role & Responsibilities:
 Worked on Banking Projects which scales from small technical requests to Data Center Setup/refresh.
 Support day to day operations for Citibank’s APAC Regional IT Infrastructure Team.
 Manage Regional Wintel Servers and deliver satisfactory Wintel Server services as Level 3 support to in-
country Wintel teams in ASIA Pacific Region
 Administrations of Servers located at Remote Data Centers for performance and availability of the servers.
 Manage vendor relationships primarily with HP, Microsoft to deliver products and support services. Also
acts as interface with these vendors during major outages coordinate and arrange vendor resources to
provide required support.
 Building Servers, performance tuning, server optimization operations.
 Performing Physical to Virtual (P2V) and Virtual to Virtual (V2V) Migration using VMware Standalone
converter.
 Troubleshooting Issues with the VMs, Virtual Center, ESX Servers, VMware cluster using VSphere Client
console
 Issue/problem management in Windows Application servers, VMware Virtualization environment and HP
hardware.
 Change and release management, apply patches, code releases, migration/upgrade.
 Manage key Regional Audit and Compliance products like ESM and provides consultancy and support
services to in-country teams and assists in investigation of unauthorized changes on critical systems.

3.  Scheduling VTM Patching and Software deployment on supported groups via TPM and getting the approvals
for the same INFOMAN (RFC) and execute the patches on servers during approved green zone of servers
Via TPM.
 Doing health checkouts in perspective of server Hardware/ OS level after patching and follow up for
application sign off.
 Taking handover of newly built servers to operation mode by ensuring that all mentioned monitoring tools
in check list are in place and updates the server details in tools like APERTURE, TURNOVER.
 Server’s security hardening through ESM standard baselines.
 Responsible for closing tickets assigned to our group.
 Perform weekend activity or changes in the system.
 On call support after office hours.
 Decommissioning of servers and roll out from datacenter by coordinating with vendor and siteops.
 Hardware Failure on servers are verified and coordinated with the respective Vendors (HP) for Support.
 Accordingly co-ordinate with the Service Delivery Managers (SDM) for updates on the scheduled activities
via weekly scheduled calls.
 Implement Security Policy and ensure compliance to Citigroup Information Technology Management
Policies (CITMP) and Standard
 Coordinate with Application team and assist them if they need for their planned activities.
 Key Role is to maintain 100% uptime from the technology point of view with SLA
Project Portfolio:
• Exchange 2010 migration( Singapore & Hong Kong)
• China New Datacenter migration
• Orchestra P2V migration
• Emergency On-track Project for Email restoration as part of Compliance
• India Mailbox Server migration
• LYNC 2010 Infrastructure deployment
Current Projects:
• HK and SG sunset servers rollout 2014 as part of Rack cost cutting
• SG & HK Exchange 2007 Servers sunset
• Windows 2012 Domain Controller Migration
May 2007 to December 2010 System Analyst (Level F)
- Accenture Services, Bangalore, India.
Position : System Analyst as part of Wintel Team. (Level F)
Responsibilities : UK based Finance client-EQUINITI- Windows based Server Support and Maintenance
Tool Used : Turnover, Assist, WSUS, VSphere client, Event Viewer, ILO, MSTSC (Terminal Server
service).
Job Role & Responsibilities:
• Administrations of Servers located at Remote Data Centers for performance and availability of
the servers.
• Working on tickets assigned from auto generated tools like Netcool, HP SIM, IBM Director,
WUP, and NETIQ for the respective incident.

4. • Accessing remote servers via Trusted Host attending Incidents assigned to us with
consideration of a factor of Service Level Agreement (SLA).Bring the servers UP which are
down after patching with the help of local onsite tech (if needed).Verifying if the servers are
patched regularly as provided by the Core Teams. Decommissioning of servers and getting
them out of tools.
• Rebooting the servers as per client requests.
• Hardware Failure on servers are verified and coordinated with the respective Vendors for
Support.
• Accordingly co-ordinate with the Service Delivery Managers (SDM) for updates on the
scheduled activities via daily scheduled calls.
• Key Role is to maintain 100% uptime from the technology point of view with SLA
• Coordination with client for implementing new functionality in existing setup.
• Follow up with respective internal verticals for getting the work done within dead line.
• Coordinate with Application team and assist them if they need for their planned activities.
Dec 2006 to May 2007 - Remote support (Windows based Client)
- Source One (On contract basis for ACCENTURE) Bangalore, India.
Tools used: Log me in Rescue (LMI- web based remote tool), Windows security update, Dial-a-fix, Trend
Micro, Spy sweeper, McAfee.
Responsibilities
• Remote Support through Log me in Rescue –Providing Remote Desktop Support for USA Client (BEST
BUY) Machines(Wintel)
• Analyzing and solving the problems and providing the permanent fixes for problems to ensure that the
business is not impacted
• Performing Productivity & Quality check
• Ensure that Team members are current with the latest upgrades and/or new releases (SW/HW)
• Proficient in handling multiple systems simultaneously.
• Install and Repair Operating Systems and fixing registry errors in the OS
• Hardware handling and regular consistency checks.
• Securing the desktop environment by deploying the latest virus and spyware removal Techniques.
• Resolve escalated technical and other queries from the team members
• Installing security (Antivirus, Antispyware) software remotely on workstations.
November 2005 to December 2006 - FM Support Engineer
- Team Lease (On contract basis for Wipro InfoTech) -Bangalore
Wipro’s Client : GE India Industrial Pvt ltd, Electronic city phase – II, Bangalore
Role : Site In charge (System Administrator-Facility Management support)
Responsibilities :
• Supporting Network Infrastructure of GE India Industrial Pvt Ltd., Bangalore
• Providing IT Support to 13 servers, 120 Dell Desktops and 30 Dell Laptops.
• Giving Server Support (Windows NT/2000), Desktop Support (Windows 2000/XP) & Basic Network Support

5. • Configuring and Troubleshooting Outlook 2000/Xp/2003 for GE Exchange server.
• Configuring and troubleshooting Oracle ERP client & Citrix - Client
• Installing GE licensed Windows 2000 and Windows Xp in Desktops and laptops.
• Configuring and trouble shooting of GE core load software.
• Configuring VPN and troubleshooting VPN Issues like Hard Token and Soft Token
• Taking care of servers’ backup in HP Data Protector and SAN storage.
• Asset Management for GE (PCs and other network components)
• Giving Remote Support to 25 regional offices over Phone, NetMeeting & Dame Ware
• Monitoring e-helpline site of Wipro and attending calls before violation time
September 2003 to October- 2005 – Customer support Engineer (Hardware & Network support)
- Scorpion Computers Jayanagar 9th block, Bangalore.
Responsibilities:
• PC Assembling, Configuring peer-to-peer, LAN and Server based networks.
• Configuring Domain Controller and managing user accounts in windows 2000 / 2003 on client’s small
business servers. .
• Configuring and managing mail package such as outlook express and Microsoft outlook.
• Troubleshooting Internet and virus related problems.
• Configuring DHCP, DNS, Proxy server and Wireless LAN.
• Diagnosing PC Hardware, Network and operating system related problems.
• Installation of operating systems, device drivers, other utility softwares and pc assembling.
TRAININGS and CERTIFICATION
 ITIL Foundation Certification V 3.0 training.
 Hyper V, Windows 2003, Windows 2003 server & VMware based trainings conducted by Accenture.
 Have attended the VMware training for installing, configuring and managing VSphere 4.1 & 5.1.
 Microsoft Certified Professional (MCP): Installing, Configuring and Administering Microsoft Windows 2000
Server (070-215).
ACADEMIA
 B.SC, (Computer Science) from Madurai Kamarajar University College, Madurai, affiliated to MKU. Year
2002 Passed out and scored 59%.
 Advanced Diploma in Computer Hardware & Networking from JETKING institute, Bangalore. Scored A+
 S.S.L.C and +2 at Thiyagrajar Model Higher Secondary School, Madurai. Scored – 78% on both

6. PERSONAL DETAILS
Full name : K.MANOHARAN
Gender : Male
Passport & Expiry : G5289069 expiry on 27/09/2017
Languages Known : Tamil, Hindi, Kannada, & English
Singapore Visa Status : Employment Pass. FIN: G3057442M.

7. PERSONAL DETAILS
Full name : K.MANOHARAN
Gender : Male
Passport & Expiry : G5289069 expiry on 27/09/2017
Languages Known : Tamil, Hindi, Kannada, & English
Singapore Visa Status : Employment Pass. FIN: G3057442M.