Mele Tuakalau is seeking full-time employment that utilizes her skills in customer service, event organization, and cross-cultural communication. She has a Bachelor's Degree in Tourism Management and experience in roles such as receptionist, marketing executive, and cafe assistant. Her skills include proficiency in Tongan and English, excellent time management, and experience using Microsoft Office programs and hotel reservation systems. She has a strong record of leadership through roles such as youth group leader and dance troupe treasurer.

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RESUME – MELE TUAKALAU
CONTACT DETAILS:
Home address: 17B Ewart Rd, Mangere East, Auckland
Phone numbers: Mobile: 027 356 8581 Home Ph: 09 270 6393
Email address: meleonituakalau@gmail.com
IRD No. 112954627
PERSONAL PROFILE
I am a positive and active person with a personal goal of striving for the very best in
everything I do. I enjoy working in an environment with multiple challenges, as it gives me
opportunities to apply and expand my knowledge, experience and skills.
I have completed my Bachelor's Degree in Tourism Management at Auckland Institute of
Studies (AIS), receiving special honors as Top Scholar in the Bachelor's of Tourism
Management class. I hold a current New Zealand work visa, and seek full-time employment
that makes use of my organizational, leadership, and cross-cultural skills.
SKILLS
• Strong oral and written communication (English and Tongan)
• High level of customer service with a professional manner
• Ability to communicate effectively with a diverse range of people
• Excellent time management
• Record of Leadership and team work
• Experienced Event Organiser
• Skilled user of Microsoft Office (Word, Excel, Power Point, and Publisher)
and Hotel Computer Reservation System

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WORK EXPERIENCE
Part Time Cafe Assistance, December 2014 - Present
River Cafe and Bar, Auckland Domestic Airport
• Customer Service
• Barista
• Retailer
Senior Receptionist, June 2011 – June 2013
Loumaile Lodge and Black Pearl Suites Nuku'alofa Tonga 4+ star (Trip Advisor)
• Greeting and registering guests
• Processing payments (cash and EFTPOS)
• Completing reservations of guest bookings (manual and online systems)
• Answering phone calls efficiently and professionally
• Preparing work-sheets for the staff using MS Excel and MS Word
Administration Executive (Intern), May 2010 - June 2010
Tonga Immigration Bureau (Visa and Passport Sector)
• Operating as front line support for customers, in person and on the telephone.
• Answering customer questions and assisting with applications
• Organising applications for review by the senior officer
• Inputting all approved applications to the ministry system
• Manual filing
Marketing Executive (Intern), August 2010 - September 2010
Tonga Visitors Bureau (TVB)
• Providing information and assisting with visitor inquiries
• Managing and updating the tourism database of active tourist sites and facilities
• Entering data and filing all tourism-related new business license applications into the
system
• Operating as a cultural tour guide for half day tours
OTHER EXPERIENCE
Youth group leader / event organiser (2010 - 2012)
• Volunteered as a team leader in Lapaha, Tonga, supporting New Zealand volunteer
Michaela Schick to organise social and educational events for youth, aimed at
preventing youth violence
Traditional Dance Troupe member (2004 - 2013)
• Performed traditional Tongan, Samoan, Tahitian and Maori dances in a Polynesian
dance revue for a Tongan hotel as a member of the Ocean Star Floor Show Group

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Ocean Star Floor Show Treasurer (2011 - 2013)
• Kept financial records including all payments and receivables for the dance troupe
• Managed the wages and paid the members at the end of the year (according to the
record of attendance)
EDUCATION
Bachelor's Degree in Tourism Management, 2015
Auckland Institution of Studies (AIS), Auckland
Diploma in Tourism and Hospitality Management, 2013
National Centre for Vocational Studies (NCVS), Kingdom of Tonga
Certificate in Tourism and Hospitality, 2012
National Centre for Vocational Studies (NCVS), Kingdom of Tonga
REFEREES
Semisi Taumoepeau
AcademicHeadof Arts and TourismManagementProgrammes
AucklandInstitute of Studies,Mt.Albert,Auckland.
Ph: 845 5606 ext.210 Email: semisit@ais.ac.nz
SiliaMuller
Duty Manager
RiverCafe & Bar
AucklandDomesticAirport
Ph: 027 556 9388 Work Ph: 09 2568570