Effective IT operations are critical to enterprises in the private equity industry. Suboptimal technology can lead to higher costs, reporting and compliance challenges, and poor execution of business strategy. Here is how Mindtree helped.

1. Transformed IT function through managed
services for a leading private equity enterprise.
Effective IT operations are critical to enterprises in the private equity
industry. Suboptimal technology can lead to higher costs, reporting and
compliance challenges, and poor execution of business strategy.
Here is how Mindtree helped a leading private equity enterprise
leverage managed IT services to meet its business challenges; and prepare
for an approaching public listing.
The challenge
The customer's IT function was highly dependent on shared services
operated by a global IT services company. The arrangement provided the
customer with suboptimal levels of service and responsiveness.
Challenges included:
 Lack of business alignment
 High response time due to the lack of a dedicated team for managing
global infrastructure
 Poor collaboration and absence of an efficient configuration
management process
 High use of legacy technologies that led to high costs and effort
Moreover, the customer was planning a public offering, which required
support from the IT function for compliance with regulations such as
the Sarbanes-Oxley Act (SOX). The enterprise was therefore looking for
greater support from their IT function and a managed services partner who
could transform their technology environment.
They required:
 Support for business growth and future compliance requirements
 Highly efficient IT monitoring & management with 99.9% systems
and applications availability
 Continuous improvement for progressively better business alignment
 An expert who could manage other vendors alongside
delivering services
 To reduce the use of legacy technology
Business impact
 100% compliance with SOX and
Financial Industry Regulatory
Authority regulations
 Business enablement by allowing
the customer to focus on their
core business
 Business continuity through 99.9%
uptime for servers and applications;
and seamless integration of applica-
tions arising from customer
acquisitions
 30% reduction in hosting center
costs through consolidation and
virtualization of core infrastructure

2. ©Mindtree Ltd 2013www.mindtree.com
About Mindtree
Mindtree is a global information technology solutions company with revenues of over USD 400 million. Our team of 11,500+ experts
engineer meaningful technology solutions to help businesses and societies flourish. We enable our customers achieve competitive
advantage through flexible and global delivery models, agile methodologies and expert frameworks.
Our solution
Mindtree collaborated with the customer to define and deliver a
comprehensive IT strategy. Our approach encompassed an initial
stabilization phase, followed by streamlining, continuous business
improvement and an IT engineering program.
Highlights of the solution
 Stabilization of the IT environment immediately after the takeover:
We documented "as is" processes and technology, then identified and
mitigated the most significant risks.
 Streamlining the IT environment: The team used Mwatch, a proprietary
Mindtree tool for systems monitoring, maintenance and management.
We devised a workable change management process and ensured that
all IT assets are used productively.
 Continuous service improvement: We virtualized significant portions of
the IT environment, introduced capacity planning to ensure that IT meets
business demands well in advance, and leveraged a consultative
approach to new technologies and upgrades.
 IT engineering: The additional responsibility for IT engineering was
handed over to Mindtree to allow the customer to focus on their
core business.
Customer testimonial
‘Mindtree was the only vendor that
talked to us about continual
improvement, helping us find ways
that can make us more efficient,
increase stability, decrease call
volumes, shrink out footprint.
We were impressed.’
CIO, private equity enterprise