5. What is Communication?
Communication is the process of sending and
receiving information among people…
Feedback
receiver sender
Encode Medium Decode
SENDER RECEIVER
6. Why is communication important?
Inspires confidence
Builds respect in business and social life
Helps make friends
Develops a distinct personality
Reveals your ability to others
7.
8.
9.
10. WHAT MAKES A GOOD
COMMUNICATOR?
An Active Listener,
An Effective Presenter,
A Quick Thinker.
A Win-Win Negotiator.
12. Communication Goals!!!
To change behavior
To get and give
To get action
Information
To persuade To ensure understanding
13. A Good Algorithm
Communication is a two way process!
In order to have good communication:
Listen to Understand
Understand before speaking
Speak to be understood
Seek understanding before proceeding
Repeat
14. Common Communication Errors:
Finishing others’ sentences
Preparing our response before someone has
completed speaking
Multitasking while ‘listening’
Filtering content or meaning based on the
speaker
Speaking for others (we…)
15. How can it be improved
Recognition
Pavlov study
Not being judgmental
Stop egocentric communication
21. “Just having satisfied
customers isn’t good
enough anymore.
If you really want a
booming
business, you have
to create Raving
Fans.” - Ken Blanchard
29. Work
Life
Balance.
When you prioritize and control
your calendar you get more
done in less time.
And your mind doesn’t take
home lingering unfinished
business. You can focus on what
matters most – family.
31. Apply the 80/20 rule to
everything.
Take it one oil
barrel at a time.
32. Plan to do paperwork
every day…
Prospect a
little bit
every week.
plan for
emergencies
33. There will never be enough time to get
everything done.
“You be
a winner
But there will always be enough time to get
the most important things done. if you’re
34. Be wary of
“You can’t be a winner if
you’re a whiner, wiener.”
35. Turn Silence
your helps you
e-mail focus.
chime off.
45. Non verbal language
Face is the index of the mind and it clearly displays the
persons interest
Body language presents to the audience what we feel &
think about the particular matter
Ex: Nodding one’s head
Body language (e.g, arms
crossed, standing, sitting, relaxed)
Emotion of the sender & receiver (e.g, speaking
clearly, enthusiastic)
47. Presentation skills include planning, preparation
& delivery of the message
Making a formal speech is one form of
presentation
Presentation skills can be broadly categorized
into physical oral, & electronic
48. Success in life depends on presenting ideas in an
appropriate manners
Look at the eyes of audience & speak in a
natural, conversational voice
Appropriate voice will make the presentation effective
and interesting
Ask for feed back from your audience about your
presentation & change accordingly
In presentation especially, stop occasionally to ask the
audience understand what you have said
50. People of either gender, different age
groups, qualification, status & skills work as a
team with a common objective of accomplishing
the task
The success of any organization largely depends
on in the coordinated efforts of its employees
It mainly refers to the agreeableness & co-
operation among the team members
52. Man is a social animal & his success in life
largely depends on his relationship & interaction
with others
We must respect the views & sentiments of
others.
When we want to differ their views, we must
very politely give hints to them without
wondering their feelings
53. WHAT IS INTERPERSONAL SKILL?
Effectively translating and conveying
information.
Being able to accurately interpret other people's
emotions.
Being sensitive to other people's feelings.
Calmly arriving at resolutions to conflict.
Avoiding gossip.
Being polite
55. Professional ethics is the need of the hour in India
When a person is at the work spot, he must think of
his work only
He must put his heart & soul into the work
Each employee is a organic part of the organization &
must strive to contribute his mite to the successful
functioning of the organization
