2. What is Conflict ?
• Conflict is generally what we call “a disagreement”.
• The concept of conflict , being an outcome of behaviors,
is an integral part of human life. Where ever there is interaction,
there is conflict.
• Conflict is a psychological state of mind when people are in a
dilemma whether to do or not to do a thing, is a state of conflict.
• It is a process that begins when one party perceives that
another party has negatively affected, or is about to negatively
affect something that the first party cares about.
3.
4. • Conflict occurs when individuals are not able to choose
among the available alternative courses of action.
• Conflict between two individuals implies that they have
conflicting perception, values and goals.
• Conflict is a dynamic process as it indicates a series of events.
• Conflict must be perceived by the parties to it. If no one is
aware of a conflict, then it is generally agree that no conflict
exists.
Nature of Conflicts
5. What do Conflict Resolution means ?
• Conflict Resolution is a way for two or more
parties to find a peaceful Solution to a
disagreement among them. The disagreement
maybe personal financial, political, or
emotional.
• When a dispute arises, often the best course
of action is negotiation to resolve the
disagreement
6.
7. The goals of negotiation are:
• To produce a solution that all parties can agree to
• To work as quickly as possible to find this solution
• To improve, not hurt, the relationship between the groups in conflict
Conflict resolution through negotiation can be good for all parties
involved. Often, each side will get more by participating in negotiations
than they would by walking away, and it can be a way for your group to
get resources that might otherwise be out of reach.
8. How to Resolve the Conflicts ?
There are seven steps to successfully negotiating the resolution of a conflict:
1. Understand the conflict
2. Communicate with the opposition
3. Brainstorm possible resolutions
4. Choose the best resolution
5. Use a third party mediator
6. Explore alternatives
9. 1. Understand the Conflicts
Conflicts arise for a variety of different reasons. It is important for you to
define clearly your own position and interests in the conflict, and to
understand those of your opponent.
2. Communication with Opposition
Now that you have thought through your own interests and those of the
other party, you can begin to communicate directly with your opposition.
10. 3. BRAINSTORM POSSIBLE RESOLUTIONS
To begin brainstorming, decide whether you want
to brainstorm with your opposition, or with only
your group. In either case, you will want to
establish some ground rules.
• Work on coming up with as many ideas as
possible.
• Look for win-win solutions, or compromises, in
which both parties get something they want.
• Find a way to make their decision easy
11. 4. Choose the best Resolution
• After the meeting, you will need to decide which resolution is best.
• Review your brainstorm ideas. Star the best ideas - these are what you will work with during
the conflict resolution process.
• Set a time to discuss them and determine which idea is the best.
• The goal here is to use both groups' skills and resources to get the best result for everyone.
• Which resolution gives both groups the most That resolution is probably the best one.
12. • As you are brainstorming and choosing a good resolution, you may
want to use a third party mediator.
• This is a person who is not from your group or your opponent's group,
but whom you both trust to be fair.
• Your mediator can help both sides agree upon a standard by which
you'll judge your resolution.
• Standards are a way to measure your agreement
5. Use of Mediator
13. Role of
• Setting ground rules for you and your opponent to agree
• Creating an appropriate setting for meetings
• Suggesting possible ways to compromise
• Being an "ear" for both side's anger and fear
• Looking for win-win alternatives
• Keeping both parties focused, reasonable, and respectful
• Writing the draft of your agreement with the opposition
Mediator
14. • It is important that you brainstorm your alternatives to
resolution early on in the negotiation process, and that you
always have your best alternative somewhere in the back of
your mind.
• As you consider possible agreements with your opponent,
compare them to this "best" alternative.
• In order to come up with an alternative, start by
brainstorming.
• Then, consider the pros and cons of each alternative.
• Think about which alternative is realistic and practical.
Also think about how you can make it even better.
6. Explore Alternative
15. Here are some real tome example of Conflict Resolution
1. Doklam Standoff Issue
In a big relief, wise counsels have
prevailed in India and China and
helped defuse the prolonged military
stand-off at the India-Bhutan-China
tri-junction.
16. 2. Apple’s Apology in China
In the People’s Republic of China in April
2013, Apple CEO Timothy D. Cook
apologized to PRC customers for Apple’s
warranty policy and promised to rectify
any wrongs resulting from that policy.
In a negotiation research study by
Professor William W. Maddux of INSEAD,
researchers compared reactions to
apologies in the United States and in Japan.
17. 3. A Temporary Agreement with Iran
The negotiations between Iran and the
United States to limit the Islamic
Republic’s nuclear weapons program
reached an impasse in November 2013
when Iranian President Hassan Rouhani
persisted in his assertion that Iran had a
sovereign right to enrich uranium.
18. 5. The Microsoft-Nokia Deal
In September of 2013, computer
software titan Microsoft made the
shocking announcement that it was
purchasing Finnish mobile handset
maker Nokia for $7.2 billion in an
effort to build its mobile and
smartphone offerings.
The complexity of the business
negotiations undertaken by
negotiators at Microsoft and Nokia
underscores the challenges
companies, and negotiators, face in
integrating two different identities.
