Internship report wvu updated final

Internship Report
Mwesigwa Jovan Jonathans
+256 757 676339, +256 774 548290
Duration: June 1st, 2019 – August 8th, 2019. Location: World Vision Uganda National Office.
Submitted by: Student: Mwesigwa Jovan Jonathans.
Submitted to: Senior Supervisor: Samantha Kagugube

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DECLARATION
I Mwesigwa Jovan hereby declare that this report is written in partial fulfillment of the
requirements of the award of a Bachelor’s Degree in Information Technology at Ndejje University.
This is my very own work documenting my industrial training at World Vision Uganda FY
2018/2019 during the recess term of June to August, Academic year 2018/2019.
Sign……………………………………… Date………………………………………
Jovan Mwesigwa Jonathans
This report has been submitted for examination with my approval as the industrial training
supervisor.

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Sign……………………………………… Date………………………………………
Samantha Kagugube
Customer Service Lead
World Vision Uganda
Dedication
I dedicate this report first and foremost to my dad Mr. Fred Mulindwa and my mum Mrs. Anne
Mulindwa Nalukwago for the financial support they contributed to my success. I also want to
dedicate this report to World Vision Uganda as a company which has taught me a lot. I also want
to dedicate this report to my mentors, my work supervisor Mrs. Kagugube Samantha and all
World Vision Staff and my fellow friends in intern Margie. These people have been so kind to
me, and I have learnt a lot from them.

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Acknowledgment
For two months from June 2019 till July 2019, I did an internship at World Vision Uganda, a
charity Christian organization which covers large areas in Uganda. World Vision Uganda core
vision is for every child, life in all its fullness; our prayer for every heart, the will to make it so. This
internship project is a part of my 3-year degree program which I conduct at Ndejje University
Kampala.
First, I would like to thank Mrs. Agatha Muloki Hamba People & Culture Manager of World Vision
Uganda, for giving me the opportunity to do an internship within the organization.
I would also like to thank Mr. Malwadde Stephen Information Technology Head of Department
for the gradual support and guidance for successful completion of my Internship. He gave me
very in-time valuable instructions and put me in contact with experts in the field like Mr. Akabwai
Robert, practical issues.
I would also like with great pleasure to thank my supervisor Mrs. Kagugube Samantha for the
great individual support she gave me throughout my internship period in order to impact my
internship expectations positively.
I also would like to express my gratitude to Mr. Kawuli Robert for his permission to be my
academic supervisor and more importantly for his enthusiastic encouragements and precious
instructions during my internship period. He gave me in-time feedback on my research and

iv
helped to organize an interesting presentation in which I could present my ideas and
achievements to other researchers of the faculty.
To crown it all, I would like to thank Ndejje University Kampala, Computing Department for
introducing me to this great opportunity in which I have developed myself both academically,
professionally and socially.
Summery
I served in the Information Technology Department with the Technical Support team at the
organization. The main content of the project was to upheld the Technical Support at the
organization to known best international standards with services, and investigate the interaction
between different offices around Uganda within a network. This topic suits my major telematics,
and also brought me to a very new and interesting area of using communication technologies
in network. Through the assignment, I did not only gain a lot of knowledge but more importantly,
I also had a great chance to sharpen my skills in a professional working environment. Not less
important than the communication technologies that I have learnt is the communication skills
that I have been trained and practiced through giving presentations, discussing with the
supervisors, experts in the field and other staffs within and outside the company.

v
Table of Contents
SECTION ONE..............................................................................................................................................................................................1
INTRODUCTION.....................................................................................................................................................................................1
Objectives of the internship training................................................................................................................................2
Scope and duration......................................................................................................................................................................2
History..................................................................................................................................................................................................2
Mission.................................................................................................................................................................................................3
Core Values........................................................................................................................................................................................3

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SECTION TWO.............................................................................................................................................................................................3
Management of The Field Work Practicum.............................................................................................................................3
Role of the IT department in WVU.....................................................................................................................................4
IT Department Overview of Responsibilities...............................................................................................................5
The Three Major IT Functions................................................................................................................................................5
IT Network Responsibilities at WVU.................................................................................................................................5
Network Contingencies..................................................................................................................................................................6
Telephony................................................................................................................................................................................................6
Technical Support..............................................................................................................................................................................6
Description of responsibilities and Roles.......................................................................................................................7
My Main Responsibilities.........................................................................................................................................................7
Schedule of the training....................................................................................................................................................................8
Title and Position of the work place officer..........................................................................................................................17
Roles of Mrs. Kagugube Samantha as my company supervisor...................................................................17
Roles of Mr. Jude Iyke Nicholas as my university supervisor........................................................................18
Personal Contribution to the Organization...............................................................................................................18
Section Three:...........................................................................................................................................................................................20
Case Studies.........................................................................................................................................................................................20
Problem assessment during my Internship...............................................................................................................20
Formulation of intervention objectives.......................................................................................................................21
Implementation course of action of my internship.............................................................................................23
4. Eliminating bad habits...........................................................................................................................................................24
5. Find a mentor.............................................................................................................................................................................25
University supervision assignments...............................................................................................................................25
Designing a management system that registers and stores world vision assets..............................38
Section four................................................................................................................................................................................................41
Overall Lessons Learnt.....................................................................................................................................................................41
Knowledge & Skills gained...................................................................................................................................................41
Chat showing perceptions of my skills developed from industrial training and university......43
How I intend to utilize new things for my professional development....................................................47

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Section Five................................................................................................................................................................................................48
Conclusion.............................................................................................................................................................................................48
Acronyms and Abbreviations:............................................................................................................................................49

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SECTION ONE
INTRODUCTION
This chapter will give a brief description of World Vision Uganda, its general roles, principles,
objectives, goals and Structural Organization.
Contextand Background
orld Vision is a Christian, relief, development and advocacy organization dedicated to
working with children, families and their communities to reach their full potential by
tacking the causes of poverty and injustice. WVU is committed to the protection, care
and age appropriate participation of children (girls and boys) in Uganda. This is achieved through
protection of children from physical abuse and neglect. In addition, WVU implements programs
which lead to sustainable social protection of children. By end of 2014 WVU had 53 Area
Development Programs (ADPs) and 65 grants being implemented in 41 districts in four
administrative regions of East, West, North and Karamoja.
WVU works in the following sectors to achieve protection, care and participation of children:
Health Sector: World Vision Uganda’s health program seeks to improve the nutrition and health
status of children under 5 years and women of reproductive age. The targets are the children
under 5 years, women of reproductive age including pregnant women, adolescents and the
youth. The health programs address malnutrition, common infectious diseases like malaria, HIV
and AIDs, reproductive health, maternal, newborn and child health.
Education Sector: World Vision’s education sector seeks to educate children for life by
improving access to quality education for both boys and girls. Through continuous monitoring
and measurement of learning outcomes, WVU builds the capacity of teachers, parents, school
management committees to participate in the education of their children. WVU also supports
vocational skills training to bright students whose parents cannot afford to pay tuition.
Child Protection: The WVU child protection sector seeks to ensure children are cared for,
protected and are participating. WVU also works with other child protection structures like the
child protection committees, the police, district probation officers to ensure children are
protected and thrive in a friendly environment.
Livelihoods and Community Resilience: The livelihoods sector works to ensure families have
access to sufficient nutritious food and additional household income all year round. WVU
W

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supports farmers with better farming practices, improved technologies like oxen ploughs to open
big acreage of land as well as post-harvest handling methods to enable farmers increase food
production, improve nutrition and household income.
Advocacy:the advocacy work focuses on empowering citizens to demand for accountability and
improved services in the priority sectors of health, education and children protection through
local, district and national engagements. Through our Citizen Voice and Action (CVA), WVU
focuses on local level governance and linking local issues to national policy engagement.
Objectives of the internship training
 Mastering Technical Skills. A good set of goals around technical business skills would be.
 Gaining Essential Background Knowledge.
 Perfecting Interpersonal Skills (Soft Skills)
 Building a Network of Contacts.
 Provide a real-world experience in "responsible living and meaningful work."
 Demonstrate my ability to use technology in a workplace environment.
 Demonstrate my ability to work and communicate with a variety of other people in the
workplace.
 Demonstrate my ability to act professionally.
Scope and duration
The internship commenced 28th
/May/2019 with an orientation program about WVU and it was
typically given two months (June to July). The People and Culture manager agreed to provide
the intern with a progressive educational experience, through direct personal contact hours or
through a training program, and to aid the industrial training in developing a summary report of
my experience.
Name
World Vision Uganda
Location
World Vision Uganda. Plot 15B, Nakasero Road opposite Stanbic bank, next to South African
High Commission.
History
World Vision Uganda started in 1986 to offer relief and resettlement packages and to help
reconstruct districts in central Uganda ravaged by the 1981-1986 war. Development work was
added on with the initiation of Community Development Projects (CDPs) in central, southern,
western and West Nile regions between 1987 and 1995.

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Projects based on grants were also started to cover different sectors including water and
sanitation, HIV and AIDS, food security, feeder roads, psychosocial support and peace building.
Expansion in geographical areas and in activities has been based on need. World Vision Uganda
operates in more than 50 districts, with 53 Area Development Programs (ADPs).
Mission
Our mission is to follow our Lord and Savior Jesus Christ in working with the poor and oppressed
to promote human transformation, seek justice and bear witness to the good news of the
Kingdom of God.
Vision
Our vision for every child, life in all its fullness; our prayer for every heart the will to make it so.
Core Values
We are Christian
In the abundance of God’s love, we find our call to serve others.
We are committed to the poor
We are called to relieve their need and suffering, engaging a relationship between the poor and
the affluent.
We value people
We regard all people as created and loved by God, each with a unique claim to dignity, respect
and intrinsic worth.
We are stewards
We are faithful to the purpose for which we receive resources and manage them in a manner
that brings maximum benefits to the poor.
We are partners
As members of the World Vision partnership, we accept the obligation of joint partnership,
shared goals and mutual accountability.
We are responsive

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We are responsive to life threatening emergencies as well as complex social economic situations
requiring long-term development.
he targets population
served by World Vision
Uganda is derived through
being committed to the
protection, care and age
appropriate participation
of children (girls and boys)
in Uganda. This is achieved
through protection of
children from physical
abuse and neglect. In
addition, World Vision
Uganda implements
programs which lead to
sustainable social
protection of children. By
end of 2014 World Vision
Uganda had 53 Area
Development Programs
(ADPs) and 65 grants being
implemented in 41 districts
in four administrative
regions of East, West, North and Karamoja.
Picture 0.1 Target Population of WVU
World Vision Partners
World Vision Uganda aspires to the highest levels of best practice and accountability in all that
they do. WVU invests time and resources in building long-lasting relationships with different
stakeholders who play a significant role in the lives of children.
WV international and national partners, including UN agencies such as: The World Food
Programme, UNICEF, UNCHR and FAO who share the same passion to help children flourish.
WVU also partner with government ministries, departments and agencies, notably the Ministry
of Education and Sports, including the National Curriculum Development Centre; the Ministry of
T

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Health; the Office of the Prime Minister; the Ministry of Energy and Mineral Development; the
Ministry of Gender, Labour and Social Development; the Ministry of Agriculture, Animal
Industries and Fisheries, including affiliated agencies like the National Agricultural Research
Organization and the Uganda National Meteorological Authority; the parliament; as well as
Police and local governments.
WVU also has memorandums of understanding with universities and research institutions,
including:
 Makerere University
 Mbarara University and Science and Technology
 Busitema University
WVU are signatories to the major codes of conduct for best practice safeguarding children and
in emergency situations, notably those of UNCHR, and WVU is proud to partner with the world’s
largest government and institutional donors.
WV’s work is also supported by many strong partnerships with corporations and foundations,
large and small, which help communities to:
 Keep children safe and protected in times of crisis, as well as in daily life
 Ensure children grow healthy and strong
 Support children and families in acquiring the knowledge and skills needed to lead
productive, fulfilling lives
WVU ultimate aim is to build a world in which every child can experience a full and healthy life.
Supporters are vital partners in making this vision a reality.

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Figure 0.2 Partnership Organizations with WVU
Form June 5th
to July 31st
2019, I worked in WVU National office as an intern with a total number
of over 1500 workers across the country. The Information Technology department involves a
total number of 9 employees, and among these 7 are based at the national office and the 2 are
based in West Nile.
SECTION TWO
This chapter will give a brief description of the following; Department to which I was assigned,
role of the department in this program, Management of The Field Work Practicum etc.
Management of The Field Work Practicum.
I was given a placement in the IT department of World Vision at National Office. The IT
department is made up branches which includes the following; it is headed by the ICT Manager,
on the same lane, there includes the Network administrator, the Systems administrator,
Customer Service Lead, under the CLU, there includes the Customer Service Analyst who heads
the Customer Service Team.
The Information Technology department is structurally organized as below:
ICT Manager
Mr. Malwadde
Stephen
Network Customer Systems

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Role of the IT department in WVU
All offices in WVU have an Information Technology -- or IT -- department that handles all the
technological issues that arise. Generally, they may be viewed as the personnel’s who reboot
the system or go to station to reinstall new software. Although they perform these tasks from
time to time, they're actually much more vital to the success of WVU; they complete many
more tasks behind the scenes than people are aware of. Here's what the IT department does.

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IT Department Overview of Responsibilities
In an overall sense, the IT Department is responsible for providing the infrastructure for
automation. It implements the governance for the use of network and operating systems, and it
assists the operational units by providing them the functionality they need.
It's important to note that although the IT department implements and facilitates the flow of
information, it also creates the policy that defines which information is correct or accessible to
others.
The Three Major IT Functions
Governance refers to the implementation of operational parameters for working units and
individuals' use of IT systems, architecture, and networks. The governance of the master data is
based on workflow processes that integrate business rules and subject matter domain expertise.
This is part of the conventional IT security as well as the data assurance for which the IT
department is also responsible.
Infrastructure refers to the hardware components, the network, the circuitry, and all other
equipment necessary to make an IT system function according to the established needs and
system "size" of the company.
Functionality is perhaps the most apparent task performed by the IT department. It refers to
creating and maintaining operational applications; developing, securing, and storing electronic
data that belongs to the organization; and assisting in the use of software and data management
to all functional areas of the organization.
IT Network Responsibilities at WVU.
The IT department oversees the installation and maintenance of computer network systems
within WVU. This may only require a single IT employee, and in the case of WVU, it is managed
by the Network administrator Mr. Luyirika Joseph. His primary function is to ensure that the
network runs smoothly.
The IT department must evaluate and install the proper hardware and software necessary to keep
the network functioning properly. This includes working within a budget that allocates the
amount of money the company can afford on network devices and software. The IT department
must make sure that the equipment it invests in both optimally serves the needs of the company
without going over budget.
WVU Networks can be simple or extremely complex because of the number of access points at
all WVU offices around the country. In addition to staying current on trends within WVU

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technology, employees may require college degrees in a computer field to adequately handle
the issues that arise in maintaining such a network.
Network Contingencies
Should a network system go down, the repercussions can be costly -- not just to WVU and its
operations, but outside entities that require services from WVU. These outside entities could be
affected and lose faith in the WVU's ability to provide them with what they need. The IT
department must put a crisis plan in place that can be implemented should the system go down.
It must be designed to put the network back up quickly or allow it to switch over to an alternate
system until the necessary repairs are completed.
Through the maintenance and planning of a network system, the IT department must forge
professional relationships with outside vendors and industry experts. This helps the department
employees perform their duties more efficiently as well as stay current on the latest technology
that might be beneficial to WVU for which they work.
Telephony
Most people are aware that the IT department focuses on the success of computer operations
and other information technologies needs within a business. However, with many new forms of
electronic communication replacing older technology, communication is being redefined and is
now referred to as "telephony." This includes point to point phone calls as well as conference
calls. Video and web conference also fall under this category and include other forms of
technology necessary to facilitate communication: network drives, electronic mail (email), and
secure servers.
The IT department must fully understand how these systems work and interact with each other.
The department must also ensure that these systems remain operational at all times.
Technical Support
Employees are familiar with having to contact the IT department for computer support. The IT
department provides this service for all the users who need access to the company's computer
systems. This might entail installing new software or hardware, repairing hardware that has
become faulty, training employees in the use of new software, and troubleshooting problems
with the system or with an individual's computer.
It's apparent that not all the IT department does is apparent - it creates and maintains so many
systems that go unseen or unrecognized by employees. These services, however, are integral to
the success of WVU. Though they may not be appreciated when WVU is running smoothly, their
importance is greatly recognized when something goes wrong.

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Description of responsibilities and Roles
At WVU I was dispensed under the Customer Service Support Team where I was tasked with
monitoring and maintaining WVU computer systems and networks. I was responsible for
diagnosing any hardware or software faults with these systems and solve the issues either in
person or over the phone.
My Main Responsibilities.
I was right at the heart of matters as i needed to deal directly with employees who had technical
problems such as trouble with their email accounts, forgotten passwords or viruses.
Other main responsibilities included;
 Installation & configuration of WVU computer hardware operating systems and
applications.
 Maintenance and monitoring of computer networks and systems.
 Logging the queries of WVU’s employees.
 Analysis of call logs in order to discover any underlying issues or trends.
 Diagnosing and solving hardware or software faults.
 Testing and evaluating new technology.
 Performing electrical safety checks on WVU’s computer equipment.
 Responding to call-outs in a timely fashion.
 Following instructions, either written or in diagram form, in order to set up a system or fix
a fault.
Mr. Malwadde Stephen
Mr. Malwadde Stephen is the ICT Manager at World Vision Uganda and he guided me through;
 Providing directions.
 Identifying opportunities for my training and skills advancement.
 Designing for me training programs and workshops.
Mr. Luyirika Joseph
Mr. Luyirika Joseph is the Network Administrator at World Vision Uganda and he was responsive
positively in my industrial training through;
 Guiding me in installing and configuring computer networks and systems.
 Administering me in assembling new systems.
 Guiding me in identifying and solving any problems that arose with computer networks
and systems.
Mr. Mpora Joseph

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Mr. Mpora Joseph is the System Administrator at World Vision Uganda and he guided me
through;
 Maintaining systems
 Creating a and review policy
Mrs. Kagugube Samantha
Mrs. Kagugube Samantha is the Customer Service Lead and my organization supervisor.
She provided me with quality and efficient customer service through hiring, motivation,
coaching, counseling, training and problem solving.
Mr. Akabwai Robert
Mr. Akabwai Robert is the Customer Service Analyst at World Vision Uganda and he guided me
through;
 Testing and evaluating new technology.
 Performing electrical safety checks on WVU’s computer equipment.
 Responding to call-outs in a timely fashion.
Schedule of the training
This sub section covers all my internship activities from day one up to the las day,
it also involves the internal supervision and allocation of work duties.
WEEK DATE ACTIVITY SUPERVISED BY
1
Monday
(28th
/MAY/2019)
ORIENTATION
 Devotion
 Safe Guarding
 Zero tolerance towards violence
 Child protection
 Safe guarding
 Security
 Security of organizational assets
 Personal security
 Information security
 People and Culture (HR)
 Conduct
 Working hours
 Categories of appointments
I.T Manager
Senior Security
Officer
Wednesday
(5th
/JUNE/2019)
ICT ORIENTATION PROGRAM
 Devotion
 ICT Department Organizational Chart
 Modes of Internet Recovery
 Internship expectations
Network
administrator
Thursday
(6th
/JUNE/2019)
 Devotion

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 Installation of Windows 10 and IBM Notes
(Lotus)
N.B This was done at national office Kisozi
office
(Lotus)
N.B This was done at national office
Nakasero office
Customer support
Analyst
Friday
(7th
/JUNE/2019)
 Analyzing and interpreting the system
unit parts
(Lotus)
N.B This was done at national office
Nakasero office
Installation of drivers on a computer asset tag
number (WVU-OMG-LAP-45-19)
Customer support
analyst
Field
supervisor’s
comment
Friday
(7th
/JUNE/2019) Jovan has been proactive in seeking out opportunities to offer support.
Good attitude and exhibits competence in work.
2
Monday
(10th
/JUNE/2019)
 Devotion
 Setting up a computer system from one
desk to another N.B this was done at
national office in the finance department
under the supervision of the network
administrator.
 Analyzing and interpreting the various
parts of the laptop.
Customer support
analyst
Tuesday
(11th
/JUNE/2019)
 Devotion
 Assessing an inventory of the network
rack and the server rack in the server
room.
 Trouble shooting and extending technical
support to world vision users.
Network
administrator
Customer support
analyst
Wednesday
(12th
/JUNE/2019)
 Devotion
 Trouble shooting a computer.
 Changing a hard disk from one
computer to another and this was
done at national office in the
finance department in the finance
manager’s computer
Customer support
analyst
Thursday
(13th
/JUNE/2019)
 Devotion
 Networking a computer to the internet.
 Trouble shooting internet
connectivity in the finance
department.
Customer support
analyst

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 Setting up a computer through
WVU-OYM-LAP-142-19
 Installation of an operating
system
 Installation of drivers
 Installation of office packages
Friday
(14th
/JUNE/2019)
 Devotion
 Making inventory of devices in the server
room at national office Kisozi branch, this
was done through analyzing and
interpreting specifications of access
points, merakis, firewalls, switches etc.
Customer support
analyst
Field
supervisor’s
comment
Friday
(14th
/JUNE/2019) Jovan has every excellent positive attitude to learn, a good listener who
takes instructions to the dot.
3
Monday
(17th
/JUNE/2019)
 Devotion
 Setting up a printer connection to a
computer
system
This was done in the administration
department.
Customer support
analyst
Tuesday
(18th
/JUNE/2019)
 Devotion
 Configuration of the various Access Points
of world vision Uganda on a merakis dash
board.
 Learning filtration on a firewall
 Learning classes and types of internet
protocols (IPs).
Customer support
analyst
Wednesday
(19th
/JUNE/2019)
 Devotion
 Analyzing the OSI model
 Creation of IBM Notes.
 Learning how to Set up a Lotus account.
Customer support
analyst
Thursday
(20th
/JUNE/2019)
 Devotion
 Learn how to unlock locked user accounts.
Customer support
analyst
Friday
(21st
/JUNE/2019)
 Devotion
 Setting up new computers through;
 Installation of windows
 Installation of one drive
 Installation software
 Installation of a merakis access point
Customer support
analyst
Network
administrator

11
Field
supervisor’s
comment
Friday
(21st
/JUNE/2019)
Jovan has maintained his positive attitude and willingness to learn. He
has shown clear growth and an increase in skills since the beginning of
his internship.
4
Monday
(24th
/JUNE/2019)
 Devotion
 Setting up 8 new computers through;
 Creating user accounts.
 Installation of the user image
 Joining a user to the domain
 Setting up lotus
Customer support
analyst
Tuesday
(25th
/JUNE/2019)
 Devotion
Customer support
analyst
Wednesday
(26th
/JUNE/2019)
 Devotion
 Making inventory of the new computer
taken by a user across country office.
Customer support
analyst
Thursday
(27th
/JUNE/2019
 Devotion
 Installing one drive in the procurement
department
 Installing one drive in the People and
Culture department
 Installation of one drive in the finance
department
Customer support
analyst
Friday
(28th
/JUNE/2019)
 Devotion
 Installing and configuration ofone drive in
Audit department
finance department
Kisozi office
Customer support
analyst
Field
supervisor’s
comment
Friday
(28th
/JUNE/2019
Jovan continues to be positive and proactive. He shows a willingness
to learn new things and implement them.
5
Monday
(01st
/JULY/2019)
 Devotion
Customer support
analyst

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Tuesday
(02nd
/JULY/2019)
 Devotion
 Extending and giving technical support to
world vision users.
Customer support
analyst
Wednesday
(03rd
/JULY/2019)
 Devotion
 Setting up 1 new computer through;
world vision users.
Customer support
analyst
Thursday
(04th
/JULY/2019)
 Devotion
world vision users.
Customer support
analyst
Friday
(05th
/JULY/2019)
 Devotion
 Learning how to handle world vision
tickets from users.
world vision users.
Customer support
analyst
Field
supervisor’s
comment
Friday
(05th
/JULY/2019)
It has been a fairly less busy week than usual but Jovan has found ways
to learn and make the most of his time regardless.
6
Monday
(08th
/JULY/2019)
 Devotion
 Learning how to create a Webex account
 Giving technical support to world vision
users.
 Repair and Maintainace of a computer in
the Finance department.
 Setting up a new computer through;
Customer support
analyst

13
Tuesday
(09th
/JULY/2019)
 Devotion
 Giving technical support to world vision
users.
 Attending to the university supervisor: Mr.
Jude Iyke Nicholas
Customer support
analyst
Mr. Jude Iyke
Nicholas
Wednesday
(10th
/JULY/2019)
 Devotion
 Changing access points and unify devices.
 Learning how to make up an ethernet
cables (patching)
 Installing printer driver.
This was done at Nakasongola office.
Network
administrator
Network
administrator
Thursday
(11th
/JULY/2019)
 Devotion
 Extending technical support to world
vision users.
 Learning how to create folders in the IBM
Notes (Lotus) emails for automatic
insertion of those emails.
 Repair and Maintainace.
Customer support
analyst
Friday
(12th
/JULY/2019)
 Devotion
 Learning how to switch ISP in lotus
accounts of world vision users.
world vision users.
Customer support
analyst
Field
supervisor’s
comment
Friday
(12th
/JULY/2019)
Took a field visit to Nakasongola and did a good job. Good
collaborative effort. I am pleased that he collaborated with another
intern. Shows good teamwork.
7
Monday
(15th
/JULY/2019)
 Devotion
 Making ethernet cables (Patching) for use
in finance department.
 Installing new access points in national
office Kisozi branch.
world vision users.
 Performing decryption of documents and
transferring them to another computer.
 Testing working BUCs at the network
administrator’s office
Network
administrator
Customer support
analyst
Network
administrator
Tuesday
(16th
/JULY/2019)
 Devotion
transforming them to another computer.

14
 Trouble shooting and giving technical
support to world vision users.
 Setting up 10 new computers for world
vision Busia cluster through;
Customer support
analyst
Wednesday
(17th
/JULY/2019)
 Devotion
vision users
transferring them from one hard drive to
another computer
 Learning how to send reminder mails for
meetings in lotus mailing system.
 Computer repair and maintenance (fixed
uniform hard drive of a laptop).
 Simulating world vision flow of internet in
packet tracer as one of my assignments
given by the university supervisor.
Customer support
analyst
Network
administrator
Thursday
(18th
/JULY/2019)
 Devotion
vision users.
 Learning how to reset and configure
access points.
 Learning how to terminate switches and
merakis in a network rack.
 Resetting and configuring an access point
 Terminating a switch and merakis in a
network rack
This was done at world vision Buyikwe
cluster
Customer support
analyst
Network
administrator
Network
administrator
Friday
(19th
/JULY/2019)
 Devotion
 Learning trunking vlans in a network.
 Extending and troubleshooting technical
challenges to world vision users.
Network
administrator
Customer support
analyst
Field
supervisor’s
Comment
Friday
(19th
/JULY/2019)
Gained more hands-on experience regarding configuring access points
this week. Jovan’s attitude continues to be positive and energetic.
8
Monday
(22nd
/JULY/2019)
 Devotion
Customer support
analyst

15
Extending and giving technical support to
world vision users.
Tuesday
(23rd
/JULY/2019)
 Devotion
Extending and giving technical support to
world vision users.
Customer support
analyst
Wednesday
(24th
/JULY/2019)
 Devotion
 Resetting and creating a new skype
account for People and Culture manager
West-Nile (Sarah Mugisa)
 Installing and configuring one drive on
People and Culture manager West-Nile
new computer. And transferring
documents from her old computer to new
computer.
 Revealing deleted minutes in the
computer from one drive folders and
configuring it. This was done in Finance
department national office on finance
manager’s computer.
Customer support
analyst
Thursday
(25th
/JULY/2019)
 Devotion
 Trouble shooting Kyocera in finance
department.
 Repair and maintenance in the
administration department.
 Attending a one-hour meeting with the
Finance manager, explaining IT
terminologies in the minutes for audit
meeting.
Customer support
analyst
Friday
(26th
/JULY/2019)
 Devotion
 Gave a speech in the session of
departmental updates about;
 On Wednesday, the mail server
was down and some users could
not access their mails.
 On Monday our IT team will be
back.
Customer support
analyst

16
Field
supervisor’s
Comment
Friday
(26th
/JULY/2019
Jovan has every excellent positive attitude to learn, a good listener who
takes instructions to the dot.
9
Monday
(29th
/JULY/2019)
 Devotion
 Setting up a printer connection to a
computer
system
This was done in the administration
department.
Customer support
analyst
Tuesday
(30th
/JULY/2019)
 Devotion
 Configuration of the various Access Points
of world vision Uganda on a merakis dash
board.
 Learning filtration on a firewall
 Learning classes and types of internet
protocols (IPs).
Customer support
analyst
Wednesday
(31th
/JULY/2019)
 Devotion
 Analyzing the OSI model
 Creation of IBM Notes.
 Learning how to Set up a Lotus account.
Customer support
analyst
Thursday
(1st
/AUGUST/2019)
 Devotion
 Learn how to unlock locked user accounts.
Customer support
analyst
Friday
(2nd
/AUGUST/2019)
 Devotion
 Setting up new computers through;
 Installation of windows
 Installation of one drive
 Installation software
 Installation of a merakis access point
Customer support
analyst
Network
administrator
Field
supervisor’s
Comment
Friday
(2rd
/AUGUST/2019)
Jovan has maintained his positive attitude and willingness to learn. He
has shown clear growth and an increase in skills since the beginning of
his internship.
10
Monday
(4th
/ AUGUST /2019)
 Devotion
Customer support
analyst
Tuesday
(5th
/ AUGUST /2019)
 Devotion

17
Customer support
analyst
Wednesday
(6th
/ AUGUST /2019)
 Devotion
 Making inventory of the new computer
taken by a user across country office.
Customer support
analyst
Thursday
(7th
/ AUGUST /2019
 Devotion
 Installing one drive in the procurement
department
 Installing one drive in the People and
Culture department
 Installation of one drive in the finance
department
Customer support
analyst
Friday
(8th
/ AUGUST /2019)
 Devotion
Audit department
finance department
Kisozi office
Customer support
analyst
Field
supervisor’s
comment
Friday
(8th
/ AUGUST /2019
Jovan continues to be positive and proactive. He shows a willingness
to learn new things and implement them.
Title and Position of the work place officer
Mrs. Kagugube Samantha is the company supervisor for my internship at World Vision Uganda.
She is the Customer Service Lead at World Vision Uganda.
Roles of Mrs. Kagugube Samantha as my company supervisor
1. Assist me in attainment of goals and objectives on the “Learning Agreement”. The Learning
Agreement contains clearly defined objectives/goals related to my professional goals of my
academic coursework and of utility to the employer. This was co-developed by her and me
and approved by the faculty supervisor prior to start of the internship for credit.
2. Provide necessary training, one hour of weekly supervision and routine feedback on
performance and expectations.

18
3. Monitor and approve weekly hours worked toward the required number of hours for the
internship.
4. Communicate with the faculty supervisor as warranted. Report immediately to the faculty
internship instructor any for problem that develops.
5. Provide my written evaluation a minimum of two times: mid and end of semester.
Roles of Mr. Jude Iyke Nicholas as my university supervisor
 Provide counsel and assistance to the intern in completing the Learning Agreement, a set
of learning objectives to be met during the internship.
 Facilitate contact and promote effective communication with the intern and the business
or agency serving as internship partner during the course of the internship.
 Evaluate the academic component of the internship experience, using methods agreed
upon in the Learning Agreement.
 Request and receive my assessments progress toward specific learning goals, the
execution of assignments and the performance of required internship hours from the on-
site supervisor.
 Submit a grade at the conclusion of the internship course.
 To submit: (a) the field experience placement form, (b) agency acceptance form, (c)
goals/objectives.
 To attend 3 university seminars
 To submit bi-weekly activity reports
 To evaluate the field experience site and agency supervisor.
Personal Contribution to the Organization
I managed to make over 50 ethernet cables in the networking department. The requirements
of my contribution where as follows:
 Unshielded twisted pair (UTP) patch cable
 Modular connector (8P8C plug, aka RJ45)
 Crimping tool
 Cable tester (optional, but recommended)
There are four pairs of wires in an Ethernet cable, and an Ethernet connector (8P8C) has eight
pin slots. Each pin is identified by a number, starting from left to right, with the clip
facing away from you.

19
The two standards for wiring Ethernet cables are T568A and T568B. T568B is the most common
and is what we'll be using for our straight Ethernet cable. The tables below show the proper
orientation of the colored wires to the pins.
Steps to follow:
Step 1: Strip the cable jacket about 1.5 inch down from the end.
Step 2: Spread the four pairs of twisted wire apart. For Cat 5e, you can use the pull string to strip
the jacket farther down if you need to, then cut the pull string. Cat 6 cables have a spine that will
also need to be cut.
Step 3: Untwist the wire pairs and neatly align them in the T568B orientation. Be sure not to
untwist them any farther down the cable than where the jacket begins; we want to leave as much
of the cable twisted as possible.
Step 4: Cut the wires as straight as possible, about 0.5 inch above the end of the jacket.
T568B Standard
Pin 1 White/Orange
Pin 2 Orange
Pin 3 White/Green
Pin 4 Blue
Pin 5 White/Blue
Pin 6 Green
Pin 7 White/Brown
Pin 8 Brown
T568A Standard
Pin 1 White/Green
Pin 2 Green
Pin 3 White/Orange
Pin 4 Blue
Pin 5 White/Blue
Pin 6 Orange
Pin 7 White/Brown
Pin 8 Brown

20
Step 5: Carefully insert the wires all the way into the modular connector, making sure that each
wire passes through the appropriate guides inside the connector
Step 6: Push the connector inside the crimping tool and squeeze the crimper all the way down.
Step 7: Repeat steps 1-6 for the other end of the cable.
Step 8: To make sure you've successfully terminated each end of the cable, use a cable tester to
test each pin.
Section Three:
Case Studies
This section clearly describes what I did in fact finding, problem assessment / diagnosis.
Formulation of intervention objectives, choice of course of action, implementation of course of
action, evaluation of faced problems throughout this helping process and how they were
resolved.
Fact finding
 To monitor the activities of Information Technology of world vision.
 To attend other Meetings and Conferences, at the request of the supervisor, where this
is considered useful in accordance with the scope and aims of supervisor;
 To report the results of this monitoring and observation to the supervisor and IT
manager;
 To draw the attention of the IT manager and my supervisor of the Commission to events
which might require the presence of members in the IT department;
 To support the users at world vision through attending and extending technical support
through trouble shooting.
 To provide regular updates via email on relevant work to the workplace supervisor of
world vision Commission.
Problem assessment during my Internship
New Technology
I faced a challenge of new technology while working with world vision. This means users,
managers at all levels, pressured me to implement new technology, simply because it is new. The
real challenge is deciding which of these new technologies will work to the best interest of
advancing the organization, and which are better to avoid for now.

21
Formulation of intervention objectives
 Mastering Technical Skills. A good set of goals around technical business skills would be.
 Gaining Essential Background Knowledge.
 Perfecting Interpersonal Skills (Soft Skills)
 Building a Network of Contacts.
 Provide a real-world experience in "responsible living and meaningful work."
 Demonstrate my ability to use technology in a workplace environment.
 Demonstrate my ability to work and communicate with a variety of other people in the
workplace.
 Demonstrate my ability to act professionally.
Choice of course of action
This subsection involves stating the plans or methods used in achieving the formulated
objectives. These methods involved;
1. Mastering Technical Skills
This was archived through:
Gaining working knowledge of spreadsheet-based data manipulation, formulas, and basic
modeling techniques. These are essential skills for entering data of inventory.

22
 Learning how to build presentations — from storyboarding to design, copywriting, and
rehearsing. These are essential communication skills that are not typically taught in school
which I gained at the university.
 Learning how to evaluate web traffic with Google Analytics or similar web analytics tools,
and how to do keyword research. Marketing is so dominated by data nowadays that
learning the ins and outs of web analytics is an essential step for anyone wanting to
understand how some website are so successful and some are not.
2. Gaining Essential Background Knowledge
 To understand the context of much of what we do at OpenView, it was recommended to
me by my supervisor to become equipped with a substantial knowledge of financial
markets, corporate economics, and technology trends concerning Information
technology.
 I learnt how venture capital works — the different functions of the staff at world vision,
the roles of different teams, how the departments are operated, and the driversof success.
These where valuable experience that can only be gained from within a world vision.
3. Perfecting Interpersonal Skills (Soft Skills)
 Honing the ability to connect with people and building trust. The world vision is ultimately
a people’s business. Personal connections, trust, and first impressions are very important
drivers of deal making and success in the world vision — sometimes just as relevant as
knowledge of technologies and innovations.
 Learning how to communicate with workments, customers, and other participants of the
technology start-up ecosystems. working in world vision and interacting with its
entrepreneurs and other people in the tech startup ecosystems was very different. The
goal was to be able to connect and communicate very clearly to them without any
corporate jargon, and to be able to quickly grasp topics or ideas that are somewhat more
technical or esoteric, while not losing track of the big picture.
4. Building a Network of Contacts
 Building relationships with people who can serve as advisers or mentors.
 Expanding the network to include other like-minded students.
 Building a network of would-be founders and technical specialists

23
Implementation course of action of my internship.
Mainly I implemented the course of action through 5 ways;
1. Managing time.
One strategy of implementing the course of action / achieving objectives was to become an
effective manager of your time. In order to do this, I needed to institute an effective system for
managing the precious little time i did had rather than squandering it away.
Implemented the quadrant time management system, which splits your time up into
four separate quadrants. Focus as much as your efforts as possible on Quadrant 2, while doing
everything in your power to avoid Quadrant 4. Audit your day to see how much time you're
spending in each of these quadrants.

24
2. Setting up SMARTER goals.
Anyone that's serious about achieving their goals needs to understand the importance of
the SMARTER goal-setting method. The SMARTER acronym stands for goals that are specific,
measurable, achievable, relevant, time-bound, evaluated and re-adjusted. It's a strategy for
setting your goals that will result in a high probability of success.
In order to set a SMARTER goal, you need to get highly specific about that goal. Describe it down
to the very last detail, ensuring that it's measurable and achievable. While lofty long-term goals
are okay, SMARTER one-year goals, for example, should be something that's slightly out of reach
but still attainable. And among my goals included;
 Mastering Technical Skills. A good set of goals around technical business skills would be.
 Gaining Essential Background Knowledge.
 Perfecting Interpersonal Skills (Soft Skills)
 Building a Network of Contacts.
 Provide a real-world experience in "responsible living and meaningful work."
 Demonstrate my ability to use technology in a workplace environment.
 Demonstrate my ability to work and communicate with a variety of other people in the
workplace.
 Demonstrate my ability to act professionally.
3. Creating a plan of action.
Planning is one of the most important strategies associated with the achievement of any goal.
Yet, many of us fail to create detailed and intricate plans to realize our dreams. We have some
abstract notion in our minds that will only get us part of the way there, but it won't help to bring
those goals into fruition.
Anyone who is serious about a goal needs to create a massive action plan and has to be willing
to take action on a daily basis -- every single day without fail -- in order to reach their heart's
desires. Make a plan and obsess over it, working on it tirelessly, day and night, until you reach
your goals.
4. Eliminating bad habits.
Clearly, bad habits can hold us back from achieving our goals. They stifle our progress and get
in the way of our hopes and our dreams. Anyone who is intent on achieving anything worthwhile
knows that they need to stamp out the bad habits that hold them back.

25
While eliminating bad habits is a difficult thing to do, if you can find a reason that's stronger
than the habit itself, you can overcome it. It doesn't happen quickly or painlessly. It happens
slowly, over time. But, by eliminating your bad habits, you can easily illuminate a pathway for
eventually reaching your goals.
5. Find a mentor.
We don't always know the right direction to sail in. And often, our ship can take on water and
sink when we don't know the next steps to take to stay afloat. Finding a mentor can help you
survive and reach the shores of hope.
Mentors help to shine a light, illuminating a pathway towards success. Like a beacon in the night,
shining brightly through the misty fog, they help us to reach our goals. They know which
direction to travel in and how to circumvent often-perilous waters to ensure survivaland ultimate
success.
University supervision assignments
During the time of my industrial training, the university supervisor evaluated my work conduct
and assignment me activities to work upon and amongst these included;
1. A Simulation that show the flow of internet in world vision

26
In this case I used packet tracer as a tool of simulation and clearly indicated the flow of internet
form the Internet Service Provider to the last user.

27
Equipment
This section describes the new network equipment installed in the world vision network.
Core
The core switch is a Cisco Catalyst 6509 with dual supervisors (in slots 1 and 2). Each supervisor
includes a Multi-layer Switch Feature Card 2 (MSFC2) for Layer 3 switching. Each supervisor also
includes two Gigabit Ethernet ports. There are four 6416 blades (in slots 3 through 6), each of
which contains 16 Gigabit Ethernet ports. (All of the Gigabit Ethernet ports require Gigabit
Interface Converter (GBIC) modules for connectivity.) There are two 6348 blades (in slots 7 and
8), each of which contains 48 Fast Ethernet ports.
The Cat6509 is running IOS v5.5(3), and the MSFC2s are running IOS v12.1(2)E Desktop Edition.
Distribution
The closet switches are all Cisco Catalyst 3500-series switches. There are three Catalyst 3524s,
each of which has 24 Fast Ethernet ports and two Gigabit Ethernet ports. These switches are also
capable of providing in-line power to IP telephones. There are also 14 Catalyst 3548s, each of
which has 48 Fast Ethernet ports and two Gigabit Ethernet ports. These are not capable of
providing in-line power.
All of the Cat3500s are running IOS v12.0(5.2)XU. In addition to the 3 switches in production,
there are two spare Cat3524s and one spare Cat3548.
Physical Topology
The following section describes the physical layout of the switches in the network, along with
the cabling.
Server Room
The server room contains the Cat6509 core switch. The servers connect to the Fast Ethernet
ports on the Cat6509, and some servers also have Gigabit Ethernet interfaces that connect to the
Cat6509.

28
There are two active connections from the core router to each closet. In each closet, the fiber
connections terminate in the GigabitEthernet0/1 interface in the top and bottom switches in
each closet. In each closet, inter-switch connections are made through GigaStack GBICs, which
use short-distance copper cabling as a transport, rather than fiber. The switches are linked
together by connecting each switch to its two nearest neighbors (the switches directly above
and below) in the closet.
Logical Topology
This section outlines the logical topology (Layer 3) of the WV network.
VLANs
WV network is divided into several VLANs, and all of the VLANs correspond to a single wiring
closet. The following are the VLAN assignments for the closets:
VLAN 1 – West
VLAN 2 – East
VLAN 3 – West
Network Addressing
IP and IPX are the two network protocols in use on the WV network. The following table lists the
IP and IPX networks assigned to various part of the WV network:

29
IP Network IPX Network Location/Purpose
192.168.1.2/24 86 West
192.168.1.3/24 87 East
192.168.1.4/24 88 West
Each switch has an IP address assigned for management purposes. The IP address for each
switch is assigned from the VLAN for the closet in which it resides. The list of switches in
Appendix A includes the IP address of each switch.
Hot Standby Router Protocol (HSRP) is enabled on VLANs for failover between the two MSFC2s
in the Cat6509, which act as the default gateway on each subnet. As a general rule, Router 1
(the primary HSRP router) uses the IP address .2 for each VLAN, and Router 2 (the secondary
router) uses .3. The virtual router IP address is .1 for each of the VLANs.
Technical Considerations
This section contains information about the technical considerations that influenced the
configurations of the switches and the routers.
Technical Considerations for Switches
The following considerations were taken into account when creating the switch configurations.
Redundancy
The dual supervisors in the Cat6509 provide redundancy in the core switch. Only one supervisor
is active at any time, and the other remains in standby mode. They are configured such that all
changes to the active supervisor configuration will also update the standby supervisor. Should
the active supervisor fail, the standby supervisor immediately takes over the switching functions
of the Cat6509. The interruption to the network traffic should be less than one second.

30
The Cat6509 also contains dual power supplies, which share the power load when both are on.
If one of the power supplies fails or is removed, the other power supply can support all of the
power load. Each interface blade in the Cat6509 is independent, so failure of one blade should
not affect any others. The only critical part of the Cat6509that is not redundant is the backplane.
The trunks to the closet switches are redundant through use of the GigaStack modules that
connect all of the switches in a closet together. With the two fiber connections back to the core
from two different switches in the closet, all users should be able to access the network if any
one cable fails or is removed. Under normal operating conditions, half of the switches in a closet
use one fiber link, and the other half of the switches use the other link. Should either fiber link
fail, the switches automatically change over to the other fiber connection out of the closet. This
failover requires a recalculation of the Spanning Tree Protocol, which required about 45 seconds
in testing. To prevent the failure of any one blade in the Cat6509 from isolating a group of users,
the two fiber connections from each closet connect to two independent blades.
Spanning Tree Protocol
The Spanning Tree Protocol (STP) is used by switches to detect and disable physical loops in the
Layer 2 network. Although loops are detrimental to Layer 2 networks, they are desirable for their
fault tolerance capabilities. STP permits Layer 2 networks to be built with loops while preventing
the negative impact loops normally have. STP allows switches to calculate the structure of the
network and disable ports as needed to eliminate loops.
The most important switch on any network is the STP root bridge. The root bridge is the
reference point for every other switch on the network to calculate STP. Explicitly choosing a root
bridge is important to ensure optimal path selection by STP. Selection of an appropriate root
bridge will also minimize the impact of network failures on other parts of the network. A switch
can be given preference in the root selection process by configuring it with a priority lower than
that of all other switches on the network.
On the WV network, the Cat6509 is configured to be the root bridge on all VLANs. (Every VLAN
has its own instance of STP.) The priority configured on the Cat6509 is 8192, while the default
for the other switches is 32,768.

31
Because the Cat6509 is the root bridge, each closet switch prefers the most direct route to it.
Therefore, when the network is stable, every Cat3500 should use the shortest path to reach the
Cat6509. Only if there is a problem with that connection should a switch failover to the other
fiber connection in the closet.
The only exception to this rule is in the 3rd
Floor East closet, in which there are three switches.
This gives the middle switch in that closet two connections of equal cost to the core. In order to
optimize traffic and eliminate guesswork, that switch has been explicitly configured to prefer the
fiber link through the bottom switch in the closet, rather than the top switch.
STP Portfast Mode
By default, STP is enabled on all switch ports. When a port becomes active, the switch must cycle
through listening and learning states before it can forward packets on those ports. This results
in at least a 30-second delay in the station receiving any traffic. In that time, usually DHCP has
already attempted to lease an IP address, and the NetWare Client has tried to identify a logon
server. If these things happen before a port is in the STP forwarding state, network services can
fail. Therefore, every port connected to an end station should be put into portfast mode. In
portfast mode, the port does not run STP, so it becomes active immediately.
It is important to note that connecting switches via ports that are in portfast mode can be
detrimental to the network. If a loop is introduced on a portfast port, the switches may not
detect it and respond accordingly. If the loop is not disabled, the network will likely suffer a
debilitating broadcast storm.
All of the Fast Ethernet ports on all of the switches are set to portfast mode. All of the Gigabit
Ethernet ports on all of the Cat3500s are included in STP (they are not in portfast mode). On the
Cat6509, the Gigabit Ethernet ports in blades 3 and 4 are included in STP, but the ports in blade
6 are in portfast mode, as they are reserved for servers with Gigabit Ethernet Connections.
Port VLAN Assignment
By default, every port on a switch is in VLAN 1. VLAN 1 is not used for any ports in the WV
production network, so all switch ports must be assigned to other VLANs. This change is
configured manually on each switch. This is done for every host port on the closet switches and
the core switch. The only ports not assigned to VLANs are trunk ports (explained next).
Trunk Creation

32
By default, all switch ports are access ports, which means they belong to only one VLAN.
Generally, this is the correct mode for all ports connecting to hosts. Connections between
switches can be configured as access ports or trunk ports. When configured as a trunk, a switch
includes VLAN information along with the frames that are sent from that port. This allows VLANs
to exist across multiple switches. All inter-switch connections on the WV network are configured
as trunks. They use 802.1q encapsulation for trunking, which is an open standard.
On the Cat6509, the default trunking configuration is to auto-negotiate. Nontrunk ports (such
as those that connect to servers) should be configured with trunking explicitly off. This makes
the ports become active faster when a host boot. Ports that are to be trunk ports should all be
explicitly configured as well, making them activate more quickly. Cat3500 switches cannot auto-
negotiate trunking, so they require no configuration changes on their nontrunk ports. They do
need trunking explicitly configured on trunk ports.
Native VLANs on Trunks
Trunks using the 802.1q trunking protocol only tag frames that are not in the native VLAN of the
port. For example, if an 802.1q trunk is in VLAN 1, then all frames for VLAN 1 sent on that port
are not tagged. However, frames for every other VLAN are tagged with the appropriate
identifying information. Therefore, it is important that two switches that share a trunk are
configured with the same native VLAN on directly connected interfaces.
The default native VLAN for all ports is VLAN 1. For ease of administration, this has not been
changed on the trunk ports on the WV network. However, it is important to note this setting for
future changes to the network. Whenever creating a trunk port, make sure the native VLAN is
set to VLAN 1.
VTP
Switches can share VLAN information with each other using the VLAN Trunking Protocol (VTP).
VTP carries VLAN information across trunking interfaces of adjacent switches. This saves time
and effort, because without VTP, every VLAN would have to be configured on every switch. VTP
transfers useful information about each VLAN, including its name, which makes troubleshooting
easier.

33
VLAN information can be updated only on VTP servers. There can be an unlimited number of
VTP servers on a network, but it is a good idea to limit the exposure to VLAN changes. On the
WV network, the Cat6509 switch is the only VTP server, and every Cat3500 switch is a VTP client.
Therefore, all VLANs must be created on the Cat6509 before any ports on any switch can be
made members of the VLANs.
VTP Pruning
When using trunks to carry traffic for multiple VLANs between switches, the default behavior is
to send traffic from every VLAN across every trunk. This behavior is inefficient and defeats some
of the purpose of creating VLANs. If there is a broadcast storm on any one subnet, that traffic
would cross every trunk port on the network, using significant bandwidth.
VTP pruning allows the switches to communicate which VLANs they need to receive traffic for.
If a switch has ports in VLAN 91, it requests traffic for VLAN 91. If it has no ports in VLAN 92, it
requests that VLAN 92 be pruned by the upstream switch. This way, only required traffic crosses
the trunk.
The one exception to pruning is VLAN 1. VLAN 1 is used for control purposes and can never be
pruned. However, VLAN 1 is not used for any production subnets at WV, so there should be no
traffic on it.
EtherChannel configuration
EtherChannels allow two adjacent Cisco switches to exchange traffic over more than one physical
interface, thereby increasing the bandwidth available between the switches. For example, if two
Gigabit Ethernet ports on one switch connect to two Gigabit Ethernet ports on another switch,
they can be bonded to provide twice the bandwidth (effectively 4 Gbps, since the ports are
running in full duplex mode).
By default, all ports on a Cat6509 switch are set to auto-negotiate EtherChannels. The WV
network is not using EtherChannels, so this functionality is explicitly turned off on all ports. This
prevents delays in the time it takes the ports to become active.
Cat3500 switches cannot auto-negotiate EtherChannels, so they require no configuration
changes to disable EtherChannels.
Technical Considerations for Router

34
The following considerations were taken into account when creating the router configurations.
Redundancy
In a Cat6509 switch with dual supervisors and dual MSFC2s, both MSFC2sare active concurrently.
(This differs from the switching software, for which only one supervisor is active.) Having both
routers active offers the advantage that the routers and switches can failover independently of
each other.
For IP and IPX, having two routers poses no problem, as traffic destined for other VLANs simply
has two possible routers to go through. However, for non-routing IP hosts on the networks, this
can be a problem, because they are generally configured with only one default gateway. In order
to allow these hosts to communicate via their configured default gateway, Cisco routers use the
Hot Standby Router Protocol (HSRP) to share virtual IP and MAC addresses. The virtual IP
address is configured to be the default gateway on every VLAN. If either MSFC2 fails, the other
router still answers for the virtual IP address, so client machines can still route through their
default gateways.
For information about the IP addresses in use, see the “Network Addressing” section earlier in
this document.
Helper Addresses
In order to use DHCP across IP subnets, helper addresses must be configured on the router
interfaces attached to subnets that do not have a DHCP server of their own. On the WV network,
DHCP packets need to be forwarded to the DHCP server on VLAN 94. The configuration of the
helper address is required on the VLAN interface for every other VLAN.
When configured with helper addresses, Cisco routers forward eight protocols to those
addresses by default. To prevent extra protocol traffic from being forwarded, the unnecessary
this is explicitly disabled in the router configurations—only DHCP traffic should be forwarded.
Classless IP Routing

35
Cisco routers can make routing decisions using two different methods—classful and classless.
(The default depends on the version of IOS on a router.) In most cases, classless routing is
preferable, and it is the default in the IOS on the WV MSFC2s.
When a router is using classless routing, its routing decisions are very simple. If a packet arrives
for which the router has no matching route, it will forward the packet via the default route. When
a router is using classful IP routing, it follows a more complicated procedure when making
routing decisions. First, the router looks for any routes to any part of the classful network to
which the packet is destined. If no such routes are found, the packet is sent via the default route.
However, if the classful network has one or more subnet routes, the router checks if any routes
match the destination of the packet. If not, the router discards the packet rather than forwarding
it.
Fast Switching
Fast switching allows the 6509 to take advantage of the Layer 3 Switching feature of the IOS.
After a packet is routed the first time two hosts exchange traffic, additional packets with the
same header information will not be processed by the MSFC2. Instead, the switching cache can
determine which port should receive the frame, even across VLANs. Fast switching speeds the
traffic between VLANs, and it is enabled by default.
Because fast switching prevents the MSFC2 from processing packets, the packets cannot receive
any special processing from the router IOS. This can be a problem in some environments. In
the case of Novell networks, odd-length IPX packets need to be padded to be received by hosts.
This can be done in the router, but IPX fast switching must be explicitly disabled.
The IP traffic at WV should not require any special processing by the MSFC2, so it can be fast
switched. Therefore, this setting does not need to be changed for IP.
IPX Encapsulation
The WV IPX traffic uses 802.3 encapsulation, which is the default on Cisco routers. Therefore,
the ‘ipx network’ interface configuration command does not need to specify the encapsulation.
Standards

36
This section describes the standards that have been created for the WV network. These have
been followed in the migration to the new network, and every effort should be made to ensure
that they are followed as the network changes.
Closet Switch Port Speeds and Duplex
On all Cat3500closet switches, almost all interfaces have been configured for autosensing speed
and duplex. This should work fine with most end stations, but it may result in problems for some
hosts. As necessary, a few ports have been manually configured to a particular speed and duplex.
This should be done for any other ports that do not function correctly in autosensing mode.
Core Switch Port Speeds and Duplex
On the Cat6509 core switch, all of the Fast Ethernet ports have been configured to operate at
100Mbps and full duplex by default. Some of the ports currently in use require other settings,
and these have been changed manually. It is important to verify the speed and duplex
requirements of every host to be connected to the core switch. For all hosts that will not work
at 100Mbps and full duplex, the port configurations should be changed manually.
Core Switch Port Names
On the Cat6509 core switch, ports can be configured with named. At WV, all used ports have
been configured with descriptive port names that indicate their purpose. In most cases, the port
name is the name of the server or closet switch to which the port connects. Although port names
are not required for proper operation of the switch, this information can be extremely helpful
when troubleshooting. It is strongly recommended that WV continue to keep this information
updated.
VTP Configuration
The VTP domain on the network is ‘WV’, and a VTP password is in use on that domain. All new
switches added to the network should be configured with this information. The core switch is
the only VTP server; all other switches are VTP clients. Any new closet switches should also be
configured as VTP clients only. If another core switch is added, it could be configured as a VTP
server, in which case VLAN changes could be made from either VTP server on the network.
Common Changes
This section describes changes that are common to many networks and how they should be
handled on the WV network.

37
Changing Speed and/or Duplex
On the Cat3500 closet switches, you must enter interface configuration mode for the interface
for which you wish to change the settings. To change the speed and/or duplex settings of the
interface, use the following commands:
On the Cat6509, you can change the speed and/or duplex of more than one port at a time by
specifying a port range with these commands.
Changing VLAN Membership of Ports
On the Cat3500 closet switches, you must enter interface configuration mode for the interface
for which you wish to change the settings. To change the VLAN membership of the interface,
use the following configuration commands:
On the Cat6509, you can change the VLAN membership of more than one port at a time by
specifying a port range with this command.
Adding Names to Ports on the Core Switch
Port names are used only on the Cat6509 core switch. To change the name of a port on the
Cat6509, enter the following command:
Adding and Removing VLANs on the Network
New VLANs can only be added to a VTP server. On the WV network, the Cat6509 core switch is
the only VTP server, and the other switches are all VTP clients. Therefore, to create new VLANs,
use the following command on the Cat6509:
Although a VLAN name is optional, it is a good idea to use descriptive names for all VLANs. Once
this command is entered, all switches on the network should show the new VLAN in their VLAN
databases.
To delete a VLAN, make sure that no ports remain in that VLAN on any switches, and enter the
following command:
This command removes the VLAN from all switches on the network. If any switch has ports in
that VLAN, those ports will be immediately disabled when the VLAN is removed.
Adding New Switches to the Network

38
When adding new switches to the network, make sure that they are configured to the standards
listed in this document. The following properties should all be configured on every new switch:

It is important to note that the configuration of the management VLAN interface requires the
use of the ‘management’ configuration command. This command does not appear in the
configuration, but it is required to use any VLAN other than VLAN 1 for management purposes.
If a configuration from another switch is pasted into a new switch (for example, if the old switch
dies and is being replaced), the ‘management’ command must still be entered manually. This
command enables the VLAN interface in question and shuts down the VLAN 1 interface. (This is
the only way to accomplish these tasks. Attempting to shut down the VLAN 1 interface with the
‘shutdown’ command does not have the desired result.) Please see the sample configuration for
the Cat3524s for additional information on the ‘management’ configuration command, such as
the appropriate place to use it.
Image of the simulation
Designing a management system that registers and stores world vision assets
I managed to create an asset register management system where by this system registers
world vision assets and to be used in the stores department.
The management system was designed using a website and in particular a Wordpress website
where it consists of the following;

39
1. Front end
2. Back end
Front end
The front end of a website is the part that users interact with. Everything that you see when
you're navigating around the Internet, from fonts and colors to dropdown menus and sliders, is
a combo of HTML, CSS, and JavaScript being controlled by your computer's browser.
As shown below;
Back end
The back end of a website consists of a server, an application, and a database. A back-
end developer builds and maintains the technology that powers those components which,
together, enable the user-facing side of the website to even exist in the first place.
The back end also involves the dash board where the system administrator of the website
controls all the features of the website.

40
The world vision ICT asset register system contains the following;
 Inventory
 Inventory items
 Categories
 Labels
 Display
 Status
 Import / export
 Advanced management locations manager
 Adds on
 Settings
 Support

41
Section four
Overall Lessons Learnt
This section covers the new things learned at the work place in terms of knowledge, skills gained,
relevance of the field work program to the theories learned in the lecture theatre, how I intended
to utilize new things for my professional development.
Knowledge & Skills gained
1. Communication
My supervisor was primarily interested in my ability to write and speak professionally. I had the
opportunity to demonstrate my written skills in my resume and cover letter. The ability to
communicate effectively — to translate ideas and convey information — is key in any field,
whether it’s with your supervisor, coworkers, or clients, and employers are well aware that it is a
valuable skill.
2. Interpersonal
The ability to communicate effectively is often related to one’s ability to relate well to others, or
“people skills.” Depending on my industrial training, I was interacting with clients and vendors as
well as my co-workers and managers. It’s important to be able to build and maintain relationships
and be the kind of person team members want in the office with them every day. Interpersonal
skills are also important because employers seek individuals who can identify the wants and
needs of others and who can recognize and acknowledge the value of differing perspectives.

42
3. Collaboration
As an intern, I collaborated with other interns and company employees. Your ability to
communicate and relate well to others was certainly important for collaboration, as it is the
capacity to work with others towards a common goal. As part of a team, I had to understand my
own strengths and weaknesses so I know how I can best contribute, as well as be aware of how
I can bring out the best in others.
4. Time Management
As an intern, I never had a syllabus to tell when my deadlines are. It was up to me to organize
my time and produce results. My supervisor wanted to know that I can prioritize responsibilities
and recognize when it’s appropriate to multitask or focus on one particular project at a time.
5. Adaptability
Today’s work culture — whether you’re hoping to intern for a startup or well-established
organization — often requires even the most senior level executives to wear multiple hats. As an
intern at world vision, one day I found myself supporting the administrative team and the next
day performing customer service. A willingness to become familiar with the different parts of an
organization is definitely viewed as an asset (and also increased my exposure within the
company).
6. Critical Thinking
Critical thinking refers to your ability to analyze and evaluate a situation or issue and form a
judgment. The tendency to think critically can be demonstrated by a willingness to ask questions
in order to understand an issue from all possible angles, and to pose creative solutions to
challenges. It’s something my supervisor had likely emphasized and is highly valued by
employers.

43
7. Technical Proficiency
I certainly wasn’t be expected to be an expert in whatever platform world vision uses, particularly
if you’re hoping to intern for a company within a highly specialized industry. But I needed to
know my way around a computer, and my ability to navigate basic productivity software was
likely be presumed.
8. Receptiveness
While taking initiative is important, so is the ability to receive feedback. For example, if I was
asked about a time, I made a mistake, I mentioned the feedback I received regarding the error
and how I responded to it. My supervisor wanted to know that I was willing and able to address
any weaknesses.
Chat showing perceptions of my skills developed from industrial training and university

44
Relevance of the field work program to the theories learned in the lecture theatre;
Application of education and career exploration. Internships are a great way to apply the
knowledge from the classroom to real-world experience. Learning is one thing, but taking those
0
10
20
30
40
50
60
70
80
90
100
Technicalskills
Marketingskills
Financeskills
Communicationskills
ProblemSolvingskills
Creativity
Teamworking
ManagingOthers
Customer-facingskills
Entrepreneurialskills
Perceptionsinpercentage
Skills
Skills developed in the
industrial Training
Skills developed at the
University

45
skills into the workforce and applying them is a great way to explore different career paths and
specializations that suit individual interests.
Gain experience and increase marketability. Having an internship gives you experience in the
career field you want to pursue. Not only does this give individuals an edge over other candidates
when applying for jobs, it also prepares them for what to expect in their field and increases
confidence in their work.

46
Networking. Having an internship benefits you in the working environment, and it also builds
your professional network. There is a 1 in 16 chance of securing a job by connecting with people,
so networking is critical. Internships provide a great environment to meet professionals in the
career field you want to pursue, as well as other interns who have similar interests.
National Data. According to a 2016 National Association of Colleges and Employers (NACE)
survey, more than 56 percent of graduating seniors reported taking part in at least one
internship. Of those respondents, 56 percent were paid, while 44 percent were unpaid. Seventy-
two percent of those unpaid internships were credit-bearing.
Professionalism. Internships can provide students with the soft skills needed in the workplace
and in leadership positions. In a LinkedIn Skills Report (2018), 57% of people rated soft skills as
being more important than technical skills. Skills, such as communication, leadership, problem-
solving, and teamwork can all be learned through an internship and utilized beyond that
experience.
Learn how a professional workplaceoperates. Depending on your major, you may read about
how organizations thrive and function in textbooks, hear from guest speakers who talk about
organizational structures, or dive into case studies about workplace culture, but nothing
compares to living the actual experience. Internships help students learn all about workplace
culture, employee relations, and leadership structure, which should help them onboard in their
first professional job with more ease than if they haven’t had professional experience.
Build your resume. Most organizations and jobs that you apply to following graduation want
employees to have some sort of professional experience, even for entry-level jobs. In the event
that you are a finalist for a position and haven’t had an internship experience but the other finalist
has, you may lose out on a job opportunity, so make sure you at least have one internship on
your resume before leaving college to give you a leg up on the competition.
Gain professional feedback. Not only will you be helping out the organization you intern with,
but they’ll help you out too. While professors and teachers will prepare you for the theoretical
side of your field and hands-on projects, internships provide opportunities for receiving
feedback from someone who works in your desired field on a daily basis.

47
Learn from others. It might seem common sense – you’re interning to learn skills, after all – but
don’t forget to purposefully observe others in their job role to learn the ins and outs of different
positions. Consider asking your supervisor if you can shadow them for a day, along with other
people in your department. Ask to sit in on departmentwide meetings as well. Act like a sponge
and soak up all the information you can during your internship – it will benefit you in the long
run.
Figure out what you like and don’t like. While everyone probably wants to walk away from an
internship feeling excited and passionate about the experience, there’s a silver-lining to be found
if you didn’t enjoy the job: you’ll know what you don’t like. According to
an article from monster.com, “figuring out what type of job you don’t want while you’re interning
can help prevent you from accepting an ill-fitting job when you graduate.”
How I intend to utilize new things for my professional development
1. New projects or responsibilities
Get the chance to take the initiative to develop my own opportunities. Being able to “break
things” and learn from those mistakes. Which provides a great opportunity for learning,
innovation and professional growth
2. Knowledge sharing
This can be through training. The training could be geared toward hard skills, like advanced Excel
tips, or soft skills, like interpersonal communication. I appreciate the opportunity to learn new
programs and diversify their capabilities. It is a great opportunity to present new challenges to
supervisors and give them a “trial-and-error” phase for learning a new skill or reaching outside
of their current comfort zone, department or area of expertise.
3. Attend industry conferences/events
Attending industry events to learn best practices that they can apply in their own job. Industries
are constantly evolving and business moves at a fast pace, so employees need to keep up with
the latest research, knowledge, tools, etc. to stay relevant and at the top of their game. These
events will boost professional growth and help them gain the necessary tools to be successful.

48
Section Five
Conclusion
Having a Direct Line with the Interns?
Focusing on communicating and having a direct line to the interns. One of the best ways that
companies do this is by connecting and leveraging the managers of different departments.
Work closely with Career Services to make sure that interns know when you’re on campus.
Make your message clear and known. If you are looking for interns or have opportunities
available, make it easy and award interns to reach out to you. Make sure all types of
communication paths are open and interns can get information from you quickly.
Staying Connected
Staying connected with between interns and supervisors after they leave. If you felt that they
were a good fit for the company, let them know about upcoming opportunities and new job
openings. Keep relationships open and make sure they know there is always an open door. This
could potentially be a future employee. Treat them like they are already apart of the work
family.

49
Acronyms and Abbreviations:
ADPs………………………………………………………………………Area Development Programs
AIDs……………………………………………………….…… Acquired Immune Deficiency syndrome
CLU…………………………………………………………………………. Chartered Life Underwriter
CSS…………………………………………………………………………………. Cascading Style Sheet
CVA………………………………………………………………………….… Citizen Voice and Action
DHCP….…………………………………………………………….... Dynamic Host Control Protocol
FAO……………………………………………………...…...….……Food and Agriculture Organization
GBIC……………………………………………………………………….... Gigabit Interface Converter
HIV…………………………………………………….………………… Human immunodeficiency virus
HR………………………………………………………………………….……………Human Resource
HSRP…………………………………………………………….………… Hot Standby Router Protocol
HTML………………………………………………………………………. Hypertext Markup Language
IBM………………………………………………………………………. International Business Machines
ICT……………………………………………………….... Information and Communication Technology
IOS………………………………………………………….…………… Internetwork Operating System
IP………………………………………………………………………………….......…. Internet Protocol

50
IPX………………………………………………….……………………. Internetwork Packet Exchange
ISP………………………………………………………………………………. Internet Service Provider
IT……………………………………………………………………………...…. Information Technology
P&C………………………………………………………………………………….…People and Culture
SMARTER…………. specific, measurable, achievable, relevant, time-bound, evaluated and re-
adjusted
UN………………………………………………………………………………….……...United Nations
UNCHR…………………………………………….... United Nations High Commissioner for Refugees
UNICEF……………………………………… United Nations International Children's Emergency Fund.
VLAN………………………………………………………………………...Virtual Local Area Network
VTP……………………………………………………………………………... VLAN Trunking Protocol
WV…………………………………………………………………………………………...World Vision
WVU…………………………………………………………………………….... World Vision Uganda

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