1. Workshop on Managerial Effectiveness
Towards framing the Content and Context : Our approach
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2. “O ARJUNA, DO NOT YIELD TO THIS DEGRADING
IMPOTENCE. IT DOES NOT BECOME YOU.GIVE UP
SUCH PETTY WEAKNESS OF HEART AND MIND
AND ARISE, O CHASTISER OF THE ENEMY”
THE BHAGWAD GITA----on Krishna telling Arjuna to
be more proactive and effective
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3. WHAT IS A MANAGER EXPECTED TO DO?
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4. WHAT ARE THE REASONS FOR MANAGERIAL
INEFFECTIVENESS?
( there could be more---)
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5. Indices of productivity
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The organization may look at--Building trust
Degree of rapport with employees
Empowerment- freedom of action
Elimination of wasteful activity
Building loyalty
Self regulation, variety and challenge
Involvement in planning and decision making
Objective job performance standards
Healthy work environment
QWL
Salary/incentive schemes
Subordinate development
Knowledge sharing
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6. IS A HAPPY EMPLOYEE A
PRODUCTIVE EMPLOYEE??
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7. What is the linkage between
managerial effectiveness and
turnover?
What is the linkage between
employee productivity and
turnover?
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8. Proposed Framework
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9. Managerial Competencies Desired
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Achievement Orientation
– Performance
– Results
– Goal Clarity
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Interpersonal Effectiveness
– Team Building & team Handling/ Team Effectiveness
– Internal Customer satisfaction
– Emotional Intelligence
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Quality orientation
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Response time/ Downtime
Technical Support
Customer Satisfaction
Minimization of error through success orientation
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10. Contd--•
Communication
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Grievance handling
Transparency/ Openness
Feedback & Action on feedback
Reward & Recognition
Leadership
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Problem Solving
Decision Making
Planning & Organizing
Creative thinking
Influencing/ Persuasiveness
Subordinate Development
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11. Pedagogy being adopted to enhance
Effectiveness
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Role plays
Case study
Psychometric tests
Value based tests
Management games
Self awareness exercises
Questionnaires
Interactive sessions
Outcome
Productivity will be enhanced to 25- 30 %
* Conditions apply
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12. Impact on Managerial Effectiveness/Turnover
• Managerial Effectiveness is likely to increase
by 25-30% as a result of certain behavioral
changes consequent upon training imparted.
This is directly linked to their productivity.
• Employee turnover is likely to decrease by 1015% as a result of enhanced managerial
effectiveness in the next six months.
• Subsequent follow ups will be required on a
quarterly basis by the training team to monitor
effectiveness.

13. Assumptions
• Hiring is as per laid down procedures
• The managers have already reached a certain
level of effectiveness which would be the take
off point for training.
• Employee turnover will be minimized only over
an extended period of time.
• All operational processes are time tested.
• The training team will be given opportunities to
interact with employees prior to the start of
training.

14. Critical Success Factors
• A high Level of Commitment on the part
of the Top Management
• An understanding of the fact that trainers
are facilitators. Ultimately, the
organization, as beneficiaries will need to
follow up on lessons that emerge from
the two day session.

15. Thank You
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