Changes to the Security Industry Authority's Approved Contractor Scheme
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Changes to the SIA's scheme post 1st April 2019. Presented by NSI's Head of Field Operations (Services), Margaret Durr, at IFSEC International 2019.
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Changes to the Security Industry Authority's Approved Contractor Scheme
- 1. SIA Approved Contractor Scheme Changes to the Scheme Post 1st April 2019 Margaret Durr Head of Field Operations (Services) 18th June 2019
- 2. A trusted hallmark for buyers of security services The UK’s leading independent, UKAS accredited specialist certification body approving companies in the security and fire safety sector to British and International Standards NSI approved companies help protect people where they live, work and spend their leisure time throughout the UK and Ireland
- 3. • NFCC • Surveillance Camera Commissioner AB • Licensed by BAFE (Fire Schemes) • Licensed by DHF (Powered Gates) • SIA appointed ACS Assessing Body NSI progressive, continual improvement, evolution of standards • NPCC listed Certification Body
- 4. The ACS review • During 2017/2018 a fundamental review of the ACS scheme was undertaken • Review took a root and branch look at the scheme • Outcome – No requirement for fundamental changes, however; clear from responses there were opportunities for improvements. • On 19th September 2018 results published and changes effective from 1st April 2019 -
- 5. • The themes which emerged were; • Purpose of the scheme • Eligibility criteria • Promoting the scheme and raising buyers’ awareness of it • Raising the standard • Compliance with HMRC • Arrangements for public sector contracts and future ownership of the scheme. - Changes following the ACS review
- 6. • Standard updated to place greater emphasis on service delivery • SAW streamlined, made clearer and easier to navigate • Revised eligibility criteria and fit and proper conditions • Revising approach to how SIA market the scheme and provide support to ACS businesses - Changes following the ACS review
- 7. Indicator and score changes • Number of Criterion? • Number of indicators in new SAW? • New maximum available score?
- 8. What are the changes? Changes to the Standard Criteria April 2017 April 2019 1. Strategy 1.Strategy 2. Processes 2.Service Delivery 3. Commercial Relationship 3.Commercial relationship Management Management 4. Financial Management 4.Financial Management 5. Resources 5. Resource Management 6. People 6. People 7. Leadership 7. Leadership 8. Corporate Social Responsibility 9. Results Now embedded within all other criteria CSR now embedded
- 9. Merging of indicators Examples: 6.1.3 & 6.1.5 merged and is now: 6.1.4 ‘A disciplinary and grievance procedure is in place which is implemented and communicated’ 1.4.1 & 5.1.1 merged and is now: 1.3.1 ’The management of internal communication is handled effectively’ 6.2.3, 6.2.4 & 6.2.7 merged into 6.2.3 6.2.3 ‘All staff are trained to the required standard’ 7.1.2, 7.1.3 & 7.1.4 merged into: 7.1.2 ‘Managers and directors responsible for processes and key personnel are involved in developing and can demonstrate an understanding of procedures’ There are many more examples of merged indicators
- 10. Results Criterion Results Indicator Strategy 1.5.1 Service Delivery 2.6.1 Commercial Relationship Management 3.5.1 Financial Management 4.4.1 Resource Management 5.3.1 People 6.5.1 & 6.5.2 Leadership 7.5.1
- 11. • What do you do as a business • How do you do it • The extent to which you do it within the organisation • How do you know you have achieved the intended results Assessment How is the assessor going to approach the assessment?
- 12. • being managed and led; • providing services to its customers; • providing for and managing staff; • considering the society and environment in which it operates. Assessment Your assessor will be looking at how your organisation is:
- 13. • Who should be involved in completing the SAW? • Read the guidance at the front of the workbook • Achieving plus points Assessment Preparation
- 14. When should I start working to the new workbook?
- 15. • In depth knowledge of the ACS scheme • Knowledge of industry and working practices • Confidentiality • An understanding of your business • An individual assessment plan • Sharing of best practice • Clear and unambiguous findings from assessment • Feedback should add value and enable improvement • Professional representation of both their AB and the SIA What should you expect from your assessor?
- 16. • Good communication through the planning process • Prompt submission of your SAW • Co-operation in facilitating site visits and customer interviews • Transparency throughout the assessment • Reasonable access to your staff, records and premises during the assessment - What should your assessor expect from you?
- 17. • Businesses must supply at least 2 licensable operatives under a contract for security services in each of the sectors for which you are applying. • Hold at least 1 current contract for security services – and have been supplying security services for at least 12 months prior to application. • More checks on those associated with the business e.g. shadow directors • A firmer approach with PAYE – at application and renewal • Pre-approval interviews will be conducted by the SIA with any new applicant - Changes to eligibility criteria and fit and proper conditions
- 18. The SIA are revising their approach to how they market the scheme and provide support for businesses. They plan to: • Ensure businesses are better supported during the application process leading to less use of external assistance/consultants • Provide support to approved contractors using Licence Assist and Licence Management services • Develop an interactive SAW and guidance in due course - Marketing and ACS support for businesses
- 19. Since the review was concluded 2 key developments have taken place which will benefit Approved contractors • Crown Commercial Service, through whose commercial agreements £13bn of public sector procurement spend is channelled, have agreed that membership of the Approved Contractors Scheme will be a mandatory requirement of becoming a supplier on Lot 1 A of their major Facilities Management (FM) Marketplace agreement in England & Wales. • The revised ACS is being endorsed publicly by the National Police Chiefs’ Council (NPCC), giving a clear steer to buyers of security that approved contractors are preferred by police forces. - Marketing and ACS support for businesses
- 21. nsi.org.uk
Notes de l'éditeur
- In this session I am going to provide you with some insight into the changes that have occurred following the review of the ACS scheme And hopefully give you some pointers in preparing for your next assessment
- Who are we? NSI is a sector specific UKAS accredited Third Party Certification Body who offer a number of certification schemes in the security and fire safety sector. We have a team of specialist in-house auditors who undertake rigorous audits on companies who provide services related to security and fire safety. We are audited ourselves every year by the United Kingdom Accreditation Service to ensure we maintain the highest levels of auditing standards, integrity and independence so you can be sure of the rigour that has been applied to each approved company. A mark of this is the UKAS double tick and crown that our companies are able to display alongside our Gold approval to validate their product and quality management competence.
- We work in collaboration with a number of other bodies including: National Police Chiefs Council National Fire Chiefs Council Assessing body for the Surveillance Camera Commissioner’s Code of Practice for Public Space CCTV systems Licensed by BAFE to provide their suite of fire certification schemes Licensed by DHF to provide certification to companies who provide powered gates & barriers We are also an SIA appointed ACS Assessing Body….
- Review undertaken in partnership with external research company Pye Tait ACS has undergone a number of reviews this one involved extensive feedback from stakeholders These included ACS approved companies, non ACS approved companies, buyers of security services, government departments and ACS assessors and their managers.
- A number of themes emerged from the consultation phase of the review Shaped SIA thinking on how to strengthen and improve ACS
- To this end a number of changes have been implemented; Emphasis on service delivery – This will help ACS businesses drive improvement that further mitigates the risks and threats to customer assets The new saw is visually easier to navigate and required achievement level is clear Revised Eligibility criteria and F & P conditions- detailed in the “Get Approved” document to ensure only sound, Sustainable and credible companies are able to join the scheme 4. -
- The ACS SAW is made up of a number of criterion each incorporating a number of indicators and an available score. We now have: 7 criteria instead of 9, Indicators 78 (Previously 87) and a Score 145 (Previously 174)
- Reduced from 9 Criteria to 7 CSR into strategy Processes renamed to service delivery Resources renamed to resource management Results indicator removed and results embedded into each individual criteria
- Example training previously 3 indicators – repetition – now 1 Example 5.1.1 Was relating to information key to the business delivered effectively - merged into internal comms
- Within each criterion the assessor will expect you to be able to demonstrate the results achieved from objectives and targets
- This information is going to be gathered through discussion and verification with a range of people within the organisation
- Completed as a group – all departments having input – this gives a truer picture of to what extend to meet the scheme Preamble in SAW has some valuable guidance for completing the workbook There is some good information relating to this in section 5.1 of the workbook Plus points – It is not a pick and mix – RAL must be met and each of the individual requirements in the plus boxes need to be met before moving onto the next one
- Now – available since January
- The eligibility and F&P conditions above not only apply to new applicants but also to those renewing their approval PAYE - Justification and evidence must be given as to why your staff and those you deploy are not PAYE Pre approval interview likely to be a pre-arranged telephone interview but could be in person
- Since the review was concluded two key developments have taken place which will benefit Approved Contractors:
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