Emerging technology, disruption, and future predictions - What to expect in the next wave of digital transformation?
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"When you play the Game of Tech, you win or you die." BUSINESSES have been talking about digital transformation for almost half a decade now, if not more. However, as new and interesting technologies such as artificial intelligence and quantum computing become commercial-ready, old ones, such as social media and the cloud become more common-place. Digital transformation isn’t foreign to companies in any way. However, most find that it’s quite a challenging task when you think about actually climbing the digital maturity curve, moving from scaling and implementing one emerging technology after another, across the organization. It’s why organizations that want to continue to succeed with digital transformation in the new era must look for leaders, not managers. Of course, this doesn’t mean burdening existing leaders in the organization with shop-floor level responsibilities. Instead, it means helping managers and executives across the organization think like leaders and create a mindset that suits the fast-paced environment we live in.
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Emerging technology, disruption, and future predictions - What to expect in the next wave of digital transformation?
- 1. The Next Digital Transformation EMERGING TECHNOLOGIES | DISRUPTION | FUTURE June 12, 2019 Presented for By Naully NICOLAS
- 8. Abstract Game changing technologies Risks Opportunities
- 9. 1. Emerging Technologies TODAY | TOMORROW | NEXT WAVE
- 10. Today IoT | Blockchain | Artifical Intelligence
- 13. IoT Grasping the term • Everything connected to the Internet. • Objects that “talk” to each other.
- 15. IoT Conclusion Operators have an instant view on all key indicators of heavy equipment In practice Amazon GO: using IoT to provide the world’s most advanced shopping technology IoT is NOT a “next generation” technology, IoT is already here.
- 16. The Blockchain Explaining the term • System that records each transaction • Maintained by computers linked in a p2p network In Practice The shipping giant has been trialing a blockchain based project
- 19. Artificial Intelligence Understanding its purpose • Area of computer science • Creation of intelligent machines that work/react like humans In Practice The automotive giant, leader in driverless tech., plans to deliver Level 5 autonomy cars by 2021
- 21. Tomorrow Edge Computing | Mobile Technologies
- 22. Edge Computing What does it mean? • Pushing computing from central to extremes • Data gathering occurs at the source Role today • Ingest, store, filter and send data to cloud systems Data Cloud Works well with IoT
- 24. Edge Computing Role tomorrow • Act on data at the machine location (extreme) Future - in action 40 TB 8 Hours Autonomous automobiles Better decisions
- 27. Mobile Technologies Impact today Impact tomorrow 19 cities in the U.S. Netgear Nighthawk WiFi hotspot Automate many network behaviors Accelerate service delivery at lower cost Unite Wireless, Wireline, Satellite Services 10 Gbps broadband speeds
- 28. Next Wave Healthcare | 3D Printing | Human-Computer Interaction
- 29. Next Wave Some interesting technologies out there: Healthcare Advanced Genomics & Bionics 3D Printing Additive Manufacturing & Rapid Prototyping Human- Computer Interaction Facial/Gesture Recognition/ Biometrics/ Gaze Tracking
- 30. 2. Digital Transformation COMPANIES | GLOBAL BUSINESS LANDSCAPE | DIGITAL INFLUENCE | CHALLENGES
- 31. “ Using digital technologies to create new or modify existing business processes to meet chaning business market requirements. Definition
- 32. “
- 33. Companies Speed As Eric Pearson, CIO of the InterContinental Hotel Group said "It's no longer the big beating the small, but the fast beating the slow." Digital transformation drivers Customer experience The root of any change in business starts with customers. It has to: Customer happiness is how you win in business. Artificial Intelligence eBay CEO Devin Wenig said, in a Shoptalk interview: “If you don’t have an AI strategy, you’re going to die in the world that’s coming.” Business transformation David Fleischman, ex-VP at Expedia provided an example; the need for Starbucks to redesign the layout of their stores to accommodate the logistics of "order ahead" customers.
- 36. Companies Example of digital disruption taking advantage of available technologies to inform how a business runs
- 37. Digital influencing business How technology changes the landscape Expanding reach Real-time response Feedback Software as a service Non-stop hours 1 2 3 4 5
- 38. Challenges Understanding challenges of digital transformation* *Jabil survey, respondents are companies with <100 employees to >5,000 Employee pushback Lack of expertise Structure of organization Lack of digitization strategy
- 39. Challenges Meeting challenges of digital transformation Having the right digital-savvy leaders in place Building capabilities for the workforce of the future Empowering people to work in new ways Giving day-to-day tools a digital upgrade Communicating frequently via traditional and digital methods
- 40. PKO Bank POLSKI *courtesy of Scandinavian Airlines Case study
- 41. Challenge • Reinforce market leadership by meeting clients’ expectations for secure and modern banking • Expand customer base, particularly among the younger population • Transform to an omni-channel bank
- 42. Solution • Mobile banking application that is fast, secure and easy to use, known as IKO • Universal mobile payment system on which banks across Poland can conduct financial transactions, called BLIK • Continuous enhancements, user experience improvements and new functionalities for the mobile banking solution
- 43. Results • IKO voted world’s best mobile banking application, according to Retail Banker International • PKO Bank Polski established in a leading position among adults under 26, who open an account every 20 seconds • 90 percent of financial institution customers in Poland able to use BLIK within their mobile applications
- 46. Impact Emerging technologies are impacting all areas of society Tackle It is imperative for companies to understand how to tackle challenges in digital transformation Digital necessity There will be no place for companies that do not embrace digital transformation Key takeaway
- 48. Thank you! The Next Digital Transformation Naully Nicolas
- 50. How to reach me 50 Naully Nicolas @naullyn sayhi@naullynicolas.ch
Notes de l'éditeur
- I am here because I spend my time researching new technologies and the opportunities they create. I love to spend my time researching, analyzing and providing the world’s best and brightest companies with insights as to how digital transformation, disruption, innovation and the experience economy are impacting business.
- Game changing technologies such as artificial intelligence, robotics, quantum computing or the blockchain usher in new risks and opportunities for businesses across the world. Keeping up with them, and adapting to the next digital transformation is why we are gathered here today.
- The first chapter of our webinar will cover subjects like: What technologies are influencing our world today? What are the new technologies making their appearance today? What to expect from the new wave of emerging technologies?
- Today, what are the main technologies pushing our world into new territories? I have chosen 3 big technologies that are already making a difference out there; the order is not important.
- Grasping the term In the broadest sense, the term IoT encompasses everything connected to the internet, but it is increasingly being used to define objects that "talk" to each other. Simply, the Internet of Things is made up of devices – from simple sensors to smartphones and wearables – connected together. Asking around When Fujitsu asked about IoT maturity at their Organizations, almost three in four said it is either delivering results or operational in some areas. Audience from Fujitsu’s respective survey expects a fairly rapid IoT return on investment with almost half saying they expect their investment to deliver within two years.
- In practice Being the first company to ever adopt Industrial IoT into its business processes, Caterpillar uses a successful merger between IoT and augmented reality innovations. Specifically, the company included these technologies to provide their machine operators with an instant view on all the key indicators of the heavy equipment — including a fuel level and the details needing replacement. On the latter aspect, the repair instructions are sent via the augmented reality app, which significantly reduces the time spent on clarifying and fixing the issues. Amazon Go Amazon has always been a forerunner in incorporating new technologies and the company hasn’t overlooked IoT as well. After its successful online store, the company has now decided to use IoT to back its retail stores , which will have no cashiers or cash counters. Using sensors, online wallets and your account, computers and machines will take over the brick and mortar stores and still give you an online shopping experience. The store has counters of products arranged like that of a normal supermarket. But when you pick up a product, the sensors immediately add the product to your cart. When you keep it back, it gets removed. So, when you leave the store, the money is deducted from your Amazon wallet and you can simply walk out from the store after shopping. Conclusion IoT is NOT a “next generation” technology, IoT is already here.
- The Blockchain A blockchain is a digital record of transactions. The name comes from its structure, in which individual records, called blocks, are linked together in single list, called a chain. Blockchains are used for recording transactions made with cryptocurrencies, such as Bitcoin, and have many other applications. Each transaction added to a blockchain is validated by multiple computers on the Internet. These systems, which are configured to monitor specific types of blockchain transactions, form a peer-to-peer network. They work together to ensure each transaction is valid before it is added to the blockchain. This decentralized network of computers ensures a single system cannot add invalid blocks to the chain. In practice In Practice Shipping is a natural fit for blockchain and Maersk have been trialing a blockchain based project within the maritime logistics industry.
- Artificial intelligence is a branch of computer science that aims to create intelligent machines. It has become an essential part of the technology industry. Research associated with artificial intelligence is highly technical and specialized. The core problems of artificial intelligence include programming computers for certain traits such as: Knowledge Reasoning Problem solving Perception Learning Planning Ability to manipulate and move objects In Practice BMW has big data-related technology at the heart of its business model and data guides decisions throughout the business from design and engineering to sales and aftercare. The company is also a leader in driverless technology and plans for its cars to deliver Level 5 autonomy—the vehicle can drive itself without any human intervention—by 2021.
- Today, what are the main technologies pushing our world into new territories? I have chosen 3 big technologies that are already making a difference out there; the order is not important.
- Edge Computing In the context of IIoT, 'edge' refers to the computing infrastructure that exists close to the sources of data, for example, industrial machines (e.g. wind turbine, magnetic resonance (MR) scanner, undersea blowout preventers), industrial controllers such as SCADA systems, and time series databases aggregating data from a variety of equipment and sensors. These edge computing devices typically reside away from the centralize computing available in the cloud. Wikipedia defines Edge Computing as: “pushing the frontier of computing applications, data, and services away from centralized nodes to the logical extremes of a network. It enables analytics and data gathering to occur at the source of the data. This approach requires leveraging resources that may not be continuously connected to a network such as laptops, smartphones, tablets and sensors.” Role today; The role of edge computing to date has mostly been used to ingest, store, filter, and send data to cloud systems.
- Role tomorrow; We are at a point in time, however, where edge computing systems are packing more compute, storage, and analytic power to consume and act on the data at the machine location. This capability of edge computing will be more than valuable to industrial organizations. Future – in action; With autonomous automobiles—essentially a datacenter on wheels—edge computing plays a dominant role. GE Digital partner, Intel, estimates that autonomous cars, with hundreds of on-vehicle sensors, will generate 40TB of data for every eight hours of driving. That’s a lot of data. It is unsafe, unnecessary, and impractical to send all that data to the cloud. It’s unsafe because the sensing, thinking, and acting attributes of edge computing in this use case must be done in real-time with ultra-low latency to ensure safe operation for passengers and the public. An autonomous car sending data to the cloud for analysis and decision-making as it traverses city streets and highways would prove catastrophic. For example, consider a child chasing a ball into the street in front of an oncoming autonomous car. In this scenario, low latency is required for decision and subsequent actuation (the car needs to brake now!). This is where edge computing can improve autonomous automobile safety; it can act proactively, on data from hundreds of sensors, making a quick decision on how to avoid an accident.
- The world’s connectivity needs are changing. Global mobile data traffic is expected to multiple by 5 before the end of 2024. Particularly in dense urban areas, the current 4G networks simply won’t be able to keep up. That’s where a new G comes into play. 5G commercial networks are starting to go live. The first use cases are enhanced mobile broadband bringing better experience for smartphone users and fixed wireless access, providing fiber speeds without fiber to home. 5G smartphones will be available in early 2019. Being able to download a full-length HD movie in seconds and share your wow-moments with friends – that’s just the beginning. The true value of 5G is the opportunity it presents for people, business and the world at large: industries, regions, towns and cities that are more connected, smarter and more sustainable. It’s allowing industries to reinvent themselves. It affects you. And it’s starting now. First, let’s recap how we got here. 1G: Mobile voice calls 2G: Mobile voice calls and SMS 3G: Mobile web browsing 4G: Mobile video consumption and higher data speed 5G: Technology to serve consumers and digitalization of industries. The short answer to why 5G is a game changer: it will improve your network connection dramatically. You won’t have to deal with disruptions when sharing videos from crowded arenas, nor will high-quality videos on your newsfeed cause frustration from all the buffering. Instead, you’ll get a faster, more stable, more secure connection – along with new services and experiences, just around the corner. More efficient capabilities and vastly increased capacity means you’ll enjoy better performance than ever before.
- Impact today: One month ago, U.S.’s second-largest network announced that it has started turning on its mobile 5G network in "parts" of seven more cities: Austin, Los Angeles, Nashville, Orlando, San Diego, San Francisco, and San Jose. With the seven new areas, AT&T ups its mobile 5G city count to 19, a decent head start on coverage compared to its rivals. Unlike Verizon, however, users in these areas are currently not able to use any 5G phones on the new network. So far AT&T only offers one 5G device, the Netgear Nighthawk 5G mobile WiFi hotspot. Like the other carriers it will offer Samsung's new Galaxy S10 5G, but that device won't come to the carrier until later this spring. Impact tomorrow: Text from boxes: 10 Gbps broadband speeds with peaks of 20 Gpbs Unite wireless, wireline and satellite services under a common structure Accelerate service delivery at lower costs Autoamate many network behaviors
- Today, what are the main technologies pushing our world into new territories? I have chosen 3 big technologies that are already making a difference out there; the order is not important.
- Next wave of technology sounds interesting, with an emphasis on using mulitple technologies, interwined, to achieve development in fields such as: healthcare, business, communication, marketing & industry. A selection of three neat technologies part of the next wave, are: Healthcare – advanced genomics & bionics 3D Printing – with additive manufacturing and rapid prototyping as areas of great interest Human – Computer interaction – facial/gesture recognition (for security purposes), to biometrics (for healthcare) and gaze tracking (possibly for marketing purposes) The future sounds exciting.
- The second chapter of our webinar will cover subjects like: How do companies across the world see digital transformation? How does the global business landscape look from a digital transformation point of view? How does digital influence the business landscape? Understanding and meeting challenges of digital transformation
- Digital transformation is the process of using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet changing business and market requirements. This reimagining of business in the digital age is digital transformation. It transcends traditional roles like sales, marketing, and customer service. Instead, digital transformation begins and ends with how you think about, and engage with, customers. As we move from paper to spreadsheets to smart applications for managing our business, we have the chance to reimagine how we do business — how we engage our customers — with digital technology on our side.
- What do global companies like Salesforce, InterContinental Hotels and SAP have to say about digital transformation drivers.
- Digital transformation is changing the way business gets done and, in some cases, creating entirely new classes of businesses. With digital transformation, companies are taking a step back and revisiting everything they do, from internal systems to customer interactions both online and in person. They’re asking big questions like “Can we change our processes in a way that will enable better decision-making, game-changing efficiencies, or a better customer experience with more personalization?” Now we’re firmly entrenched in the digital age, and businesses of all sorts are creating clever, effective, and disruptive ways of leveraging technology. Netflix is a great example. It started out as a mail order service and disrupted the brick-and-mortar video rental business. Then digital innovations made wide-scale streaming video possible. Today, Netflix takes on traditional broadcast and cable television networks and production studios all at once by offering a growing library of on-demand content at ultracompetitive prices. Digitization gave Netflix the ability not only to stream video content directly to customers, but also to gain unprecedented insight into viewing habits and preferences. It uses that data to inform everything from the design of its user experience to the development of first-run shows and movies at in-house studios. That’s digital transformation in action: taking advantage of available technologies to inform how a business runs.
- 1. In the “old” days, businesses only made money when people went to their stores or ordered from direct selling. Between the customer’s decision to buy and the actual purchase, there was a number of steps involved. But now, online shopping, payment, and delivery systems are firmly in place. Purchases are made almost as soon as the buyer makes the decision, wherever he or she might be. Businesses are now able to reach way more target consumers, even across the state and international boundaries, and at a less cost. 2. To stay on top of the industry, businesses need to always keep updated on latest trends and customer preferences. This way, they can immediately respond to the ever-evolving needs of their market. This used to take a lot of time and money for market research. Thanks to the advent of technology, businesses can do exactly this through smartphones and specially-designed apps. They can also share this information with their colleagues in other departments or geographic locations instantaneously. 3. Customer feedback is critical because it lets businesses know how they are doing. It gives companies a chance to address issues and retain customers. It can even lead to game-changing innovations. Before, feedback was gathered from those relative few customers who make the effort to visit or call the company. This method no longer works in the present. With social media, apps, and SMS, customers can relay their feedback anytime, and the company can act on these quickly. This opportunity for interaction helps the company settle any issues that come up and keep their customers’ trust and loyalty. It also helps in building relationships with new ones. 4. With all this reliance on technology, both hardware and software can get really expensive. The costs can be prohibitive for smaller-sized businesses. However, with the entry of cloud computing, companies now have the option of “leasing” software for specific periods. This allows businesses to use the premium software at just a fraction of the purchase price. The cloud also offers the convenience of accessing data from anywhere there is an internet connection. 5. Thanks to the internet, products can be bought and services can be accessed anytime during the day or week. Gone are the days when sales were only made during regular store hours and opening days! Harnessing the power of technology for business can really propel companies to higher levels of achievement. It can definitely streamline operations and boost company profits, though care should always be taken to manage associated risks.
- Ninety percent of Jabil’s respondents shared that they are still going through a digital transformation and have more work to do. The level of digitization varied greatly among these manufacturing companies. As expected, all participants reported that their companies faced challenges. But perhaps what was most surprising was how similar the types of challenges were, no matter the company size. Participants came from companies ranging from less than 100 employees to more than 5,000. The top five challenges they listed were: Employee Pushback Lack of Expertise to Lead Digitization Initiatives Organizational Structure Lack of Overall Digitization Strategy Limited Budget Jabil’s findings concluded that the challenges were very seldom about the availability of technology. Only a small number reported that current tools and technology were inadequate. The most common issues faced were due to internal factors
- The right leader: Leaders of individual initiatives and leaders of the program-management or transformation office who are dedicated full time to the change effort. Another key to success is leadership commitment. When people in key roles (both the senior leaders of the organization and those in transformation-specific roles) are more involved in a digital transformation than they were in past change efforts, a transformation’s success is more likely. Less than one-third of all respondents say their organizations have engaged a chief digital officer (CDO) to support their transformations. But those that do are 1.6 times more likely than others to report a successful digital transformation. Building capabilities: Developing talent and skills throughout the organization—a fundamental action for traditional transformations—is one of the most important factors for success in a digital change effort. Example of key capabilities: first is redefining individuals’ roles and responsibilities so they align with a transformation’s goals, which can help clarify the roles and capabilities the organization needs. From McKinsey’s survey, respondents were 1.5 times more likely to report a successful digital transformation when this practice is in place. Two other keys relate to engaging the specific roles of integrators and technology-innovation managers, who bridge potential gaps between the traditional and digital parts of the business. People in these roles help foster stronger internal capabilities among colleagues. Integrators are employees who translate and integrate new digital methods and processes into existing ways of working. Because they typically have experience on the business side and also understand the technical aspects and business potential of digital technologies, integrators are well equipped to connect the traditional and digital parts of the business. For their part, technology-innovation managers possess specialized technical skills and lead work on a company’s digital innovations. Empowering people Digital transformations require cultural and behavioral changes such as calculated risk taking, increased collaboration, and customer centricity. There two primary ways in which companies with successful transformations are empowering employees to embrace these changes. The first is reinforcing new behaviors and ways of working through formal mechanisms, long proved as an action that supports organizational change. One related key to transformation success is establishing practices related to working in new ways. A second approach to empowering workers is ensuring that people in key roles play parts in reinforcing change. Success depends on both senior leaders and those engaged during the transformation. One related factor is encouraging employees to challenge old ways of working. Day-to-day tools The first key is adopting digital tools to make information more accessible across the organization, which more than doubles the likelihood of a successful transformation. The second is implementing digital self-serve technologies for employees, business partners, or both groups to use; transformation success is twice as likely when organizations do so. A third key, focused on technology in company operations, is organizations modifying their standard operating procedures to include new technologies. Beyond these factors, an increase in data-based decision making and in the visible use of interactive tools can also more than double the likelihood of a transformation’s success. Communicating One key to success is communicating a change story, which helps employees understand where the organization is headed, why it is changing, and why the changes are important. At organizations that follow this practice, a successful transformation is more than three times more likely. A second key is senior leaders fostering a sense of urgency for making the transformation’s changes within their units, a practice where good communication is central. Other results suggest that when communicating change stories, successful organizations tend to relay a richer story than others do.
- I am here because I spend my time researching new technologies and the opportunities they create. I love to spend my time researching, analyzing and providing the world’s best and brightest companies with insights as to how digital transformation, disruption, innovation and the experience economy are impacting business.