Key takeaways from this interactive webinar will include: - Impact of technology - Manager and leader readiness - Future of work / office of the future - Diversity and bias - Cross-generational challenges

1. 1
Webinar – 26 July 2016
Building a successful
workplace ready for
the 2020s

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Jeremy Blain, Regional Managing Director,
Cegos Asia Pacific
www.facebook.com/cegosapac
http://sg.linkedin.com/in/jeremyblain
https://twitter.com/learntheplanet
http://cegos.com.sg
WhatsApp or even call me: +65 9069 3291
learn@cegos.com.sg
@Learntheplanet

3. 3
Peter Barrett, President, NetDimensions Inc.
http://netd.bz/peter-barrett
https://twitter.com/peterbarrett71 @peterbarrett71
https://www.facebook.com/NetDimensions
http://www.netdimensions.com/au/
Call me: +1 (860) 436 3898

4. 4
Some Reminders
• This webinar is being recorded
• We will have some quick polls
• Post questions or comments in the GoToWebinar chat box
anytime for Q&A session

5. 5
Our journey
• Who we are and why we are credible
• The road to the 2020s workplace –
macro trends for the future of work and
learning in the digital era
• Preparing our workforce for the 2020s
now – survey findings and thoughts
• Q&A

6. 6
A worldwide leader in Training and Development
90
Years
Strong
Cegos Group is an award-winning, $220M USD, privately owned professional
skills training and development organisation, headquartered in Europe.
• Focused on developing Leaders, Managers and Teams at the operational heart
of the organisation
► 250 000 learners trained every year
► 25 000 clients
► More than 1 000 employees & 1 500 external consultants
► 12 000 tailored training missions a year across more than
50 countries
► 90 certificate and degree courses
• Learning your way
► Experts in Face to Face forms of training and coaching
► Blended Learning anchored through a 70:20:10 approach
► Digitization of learning – eLearning, mLearning, creation
of bespoke solutions and conversion of existing learning assets

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The NetDimensions - Cegos Partnership
NetDimensions and Cegos complement each other toward a
common goal to enable effective and efficient training and
development for organizations worldwide.
Whether organizations need face-to-face training,
eLearning, or blended learning solutions to manage talent
within the enterprise and grow their business beyond cultural
or language barriers, NetDimensions’ and Cegos’ solutions
can meet those needs.

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Welcome to Industry 4.0

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The Fourth Industrial Revolution
“From IT to Cyber / Physical Systems”
Characterized by a fusion of technologies that
is blurring the lines between the physical,
digital, and biological spheres.

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If at first you don’t succeed…
A new mantra for a digital age

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If at first you don’t succeed…
…Call it V1.0
A new mantra for a digital age

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The Tech / Touch tools we most use - part of our new daily
DNA
Facebook – I KNOW EVERYBODY
Google – I HAVE EVERYTHING
Twitter – I TALK TO EVERYONE
LinkedIn – I KNOW EVERYONE IN BUSINESS
Wikipedia – I KNOW EVERYTHING
CLOUD / INTERNET
WITHOUT ME YOU ARE NOTHING
APPS + EMOJIS – YOU HAD NO IDEA HOW
MUCH YOU NEEDED ME

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…From passive consumption of data to active
participation – the key difference between 3rd and 4th
industrial revolution
https://www.youtube.com/watch?v=jAF2hZxdFRE

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…From passive consumption of data to active
participation – the key difference between 3rd and 4th
industrial revolution
2,000,000++
5,500+
>15%
https://www.youtube.com/watch?v=jAF2hZxdFRE

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Mobile + The Cloud are fueling the phenomenon
& growth of the SHARING ECONOMY
Be an entrepreneur
• Power can be in the hands of individuals rather than companies
• New and existing start up businesses are exploiting this new territory as
curators of services and solutions
http://www.economist.com/news/leaders/21573104-internet-everything-hire-rise-sharing-economy

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Market disruption happening in many industries and “new
needs” are being created all the time…
• World’s largest taxi company owns no taxis (Uber)
• Largest accommodation provider owns no real estate (Airbnb)
• Largest phone companies own no telco infra (Skype, WeChat)
• World’s most valuable retailer has no inventory (Alibaba)
• Most popular media owner creates no content (Facebook)
• Fastest growing banks have no actual money (SocietyOne)
• World’s fastest growing TV media company is a new player (Netflix)
• Largest software vendors don’t write the apps (Apple & Google)
Increasingly centered around mobile

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Poll
How much does your organisation use mobile technologies to engage
with Customers externally + Managers and Staff internally?
• Little or none
• We are making progress
• Pockets of excellence exist
• It’s how we do things

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Sensationalism, Panic
The rise of Robots and AI

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Separating the Truths from the Myths is not easy…
“Oxford University did an extensive study examining how
susceptible different jobs would be to computerisation,
and they found that 47% of US jobs were classified high
risk for replacement with computerisation or automation,
and another 19% of jobs at medium risk”
“…The workplace of the not-so-distant future will be far
different from its current state.”
Heather Hiles, chief executive officer
and founder at Pathbrite
http://www.oxfordmartin.ox.ac.uk/downloads/academic/The_Future_of_Employment.pdf

20. 20
Poll
What is your personal opinion of the rise of virtual reality,
robotics and AI?
• It’s not really on my radar
• It could have a small impact within our industry
• It could have a big impact within our industry
• Robots will take over the world. Look out
humankind!

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Robot / Human interaction is happening

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Robot Reality : Back to their origins and taking jobs
from Asia with them
http://www.theguardian.com/world/2016/may/25/adidas-to-sell-robot-made-shoes-from-2017

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For many companies it’s not yet
about Robots and AI
It’s technology to enable, not to
overwhelm…

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The opportunity is the problem
Source : Aaron d Allen https://www.linkedin.com/pulse/how-tech-killing-off-independent-pizzerias-aaron-d-allen
• “51 percent of all mobile
searches on Google are for
restaurants…
• …Yet by some estimates as few
as 5% of restaurants have
mobile-compliant websites…”

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When opportunity, problem solving, innovation and great
people merge…

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When opportunity, problem solving, innovation and great
people merge…
Dominos
- 50% of global sales
through online
platforms
- 3000% increase in
share price since
2008
- MarCap $300m -
$7.42bn in 7 years
“technology was undoubtedly at the heart
of the dominos turnaround” aaron d. allen.

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The cost of doing nothing?
http://www.ft.com/intl/cms/s/0/c6be44ac-217b-11e6-aa98-db1e01fabc0c.html#axzz49cZeeExN
23th May, 2016
‘Not being effectively
structured to tackle
future challenges,
macroeconomic
uncertainty and more
while successfully
reengineering its
business in the short
term…
…Reflects increased
risks to Deutsche Bank's
ability to successfully
execute its plan.’
Extracted from Moodys
http://bit.ly/25kFWfO

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Humans are useful too…
Externally and Internally

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Do you recognize these people and would you like them
to support your business?

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Do you recognize these people and would you like them
to support your business?
Tony Robbins: 2.7 million
twitter followers
Chua Sock Koong one of top 3
APAC’s most powerful women
Emma Watson - #heforshe YouTube
announcement – 560,000+ views
Bill Gates – around 17 million “like” his
facebook page

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The new age – how many of these individuals do you
recognize?

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1.8 billion total views
15.5 million total subscribers
Jenna “Marbles”
10.1 billion total views
39.3 million subscribers
Ryan Higa/NigaHigaTV
PewDiePie
2.3 billion total views
15.2 million total subscribers
The new age – how many of these individuals do you
recognize?

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1.8 billion total views
15.5 million total subscribers
Jenna “Marbles”
10.1 billion total views
39.3 million subscribers
Ryan Higa/NigaHigaTV
PewDiePie
2.3 billion total views
15.2 million total subscribers
The new age – how many of these individuals do you
recognize?
37,000 views
230,000 subscribers

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Research released Q1, 2016
CEGOS APAC
DRIVERS FOR WORKPLACE CHANGE RESEARCH
Findings, Conclusions And Next Steps
© Cegos Asia Pacific 2016
“The future depends on what you do today.”
Mahatma Gandhi

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Purpose:
To identify the Truths and Myths associated with the 5 key drivers for change as
we head to the workplace shift of the 2020s workplace
Driver #1: The Impact of Technology
Driver #2: The broadening cross generational challenges
Driver #3: Diversity and Bias (both conscious and unconscious)
Driver #4: The Future of work as we know it
Driver #5: Leader and Manager readiness
A survey completed by over 175
companies across Asia Pacific (70%),
US (12%) and Europe (18%),
representing almost 1500 senior level
business, HR and Learning leaders.
Survey completed over
December 2015
and January 2016
Our Survey

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What is most important to you?
5 Drivers for change (most to least important)
1. The impact of Technology
2. Manager and Leader readiness
3. The future of work / office of the future
4. Diversity and Bias
5. The Cross Generational Challenges
• ALL Drivers were ‘important’ or ‘extremely important’ to over 50% of
survey respondents

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THE IMPACT OF
TECHNOLOGY
DRIVER # 1
“Ideas and innovation happen all around us; technology is an
enabler and unifier, and we need new spaces of operation.”
Mr Justin Bovington, CEO of virtual world agency
Rivers Run Red

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We will have increased digital communication, collaboration and networks.
There will be more physical distance between people.
This will demand new corporate
rules of the road & up-skilling

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We will have increased digital communication, collaboration and networks.
There will be more physical distance between people.
This will demand new corporate
rules of the road & up-skilling
Gen-Z will expect close collaboration and peer connectivity, through
relevant technologies.
Technology is the red thread to
bind the future workplace
together

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BROADENING CROSS
GENERATIONAL
CHALLENGES
DRIVER # 2
“Every generation laughs at the old fashions, but follows
religiously the new.”
Henry David Thoreau

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With a widening generational gap, the future workplace is in danger of
creating human silos.
We have learned how to handle
this better through Gen-Y
experiences

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With a widening generational gap, the future workplace is in danger of
creating human silos.
We have learned how to handle
this better through Gen-Y
experiences
Modern workplaces are overly obsessed with Gen-Y and in danger of
doing the same with Gen-Z.
The West = a Truth
The East = a Myth

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With a widening generational gap, the future workplace is in danger of
creating human silos.
We have learned how to handle
this better through Gen-Y
experiences
Modern workplaces are overly obsessed with Gen-Y and in danger of
doing the same with Gen-Z.
The West = a Truth
The East = a Myth
We need a new approach to corporate learning and development to
engage the newer generations in the workplace.
We are still focused on the short
term, rather than NOW and
WHAT IS TO COME

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DIVERSITY AND BIAS
CHALLENGES
“It is time for parents to teach young people early on that in
diversity there is beauty and there is strength.”
Maya Angelou
DRIVER # 3

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Diversity lenses, such as gender, colour, LBGTQ, nationality, social, age
and culture are common issues across organizations.
Common issues that are in danger
of being ignored

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Diversity lenses, such as gender, colour, LBGT, nationality, social, age and
culture are common issues across organizations.
Common issues that are in danger
of being ignored
Most executives are unaware of the biases that exist in the workplace and
are not actively trained or developed within the topic.
A major Leader and
Manager need across
APAC

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THE FUTURE OF
WORK AS WE KNOW
IT
“…workers are becoming more and more mobile,
entrepreneurial, creative, and free, traditional organizations
are becoming less and less appealing…”
Polly LaBarre, Fortune Magazine, 2014. http://fortune.com/2014/05/29/what-the-future-of-work-
looks-like/
DRIVER # 4

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Gen-Y and Gen-Z are not trained in college/universities to be ready for the
new demands of the future workplace. This is a crisis in the brewing.
Truth – APAC
Myth – US and Europe
Working hours of the future workplace will be flexible, in short-bursts and
often remote. A more from less approach from companies will lead to a
blurring of work-life balance.
How do we up-skill our
Managers and Teams to
operate effectively?

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Poll
In the context of the 4th Industrial revolution, how prepared
would you say Leaders and Managers in YOUR organisation
are now?
• Not prepared at all
• Somewhat prepared
• We are making a lot of progress in this area
• Fully prepared for the 2020s shift

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LEADER AND
MANAGER
READINESS
“Education is our passport to the future, for tomorrow
belongs to the people who prepare for it today.”
Malcolm X
DRIVER # 5

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A Perfect Storm to kick off the 4th Industrial Revolution…
• GenZ / GenY
• Baby Boomers across APAC
Particularly
• GenX – the ‘leaders-in-waiting’
• Technology everywhere
• New working practices
• Globalisation and cultural blurring
• Risk > Diversity and Bias issues
A major Workplace & Human Capital shift is coming in the 2020s

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For their transition to management, Gen-Y will have to leave the “me”
behind and become the “we” generation.
Are we being unfair on Gen-Y –
consider the world they were born
into.

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For their transition to management, Gen-Y will have to leave the “me”
behind and become the “we” generation.
Are we being unfair on Gen-Y –
consider the world they were born
into.
Gen-X are the leaders in waiting and are not prepared to face the new
leadership and management challenges of the future workplace.
Others’ perception – They are ready
Gen X own feedback – we are not
confident or ready.

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What can be done to
continue your journey?

55. 55
Download the paper and other resources here:
http://www.cegos.com.sg/5-drivers-for-change-research/
5 Drivers for successful change as
we head to the 2020s workplace
What you can do NOW

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Questions?
Jeremy Blain
Regional Managing Director,
Cegos Asia Pacific
Peter Barrett
President, NetDimensions Inc.

57. 57
.
Thank you
www.facebook.com/cegosapac
http://sg.linkedin.com/in/jeremyblain
https://twitter.com/learntheplanet
http://cegos.com.sg
WhatsApp or even call me: +65 9069 3291
learn@cegos.com.sg
@Learntheplanet
http://netd.bz/peter-barrett
https://twitter.com/peterbarrett71 @peterbarrett71
https://www.facebook.com/NetDimensions
http://www.netdimensions.com/au/
Call me: +1 (860) 436 3898