1. @charlieykim
@meghanmess
WINTER IS COMING: TALENT WARS
Leadership Academy for Education
January 31, 2018
PREDICTION:
D-Day arrives in 2020. In WORK & EDUCATION:
+ THE SUCCESSFUL…redesigned for the 21st Century
- THE REST…will be disrupted
3. 3
CEOS WORRIED OF OTHER BIG CO
STRATEGY CHANGED EVERY 1-5 YEARS
WHAT YOU PRODUCE: PRODUCTS & SERVICES
NOWBEFORE
CEOS WORRY OF 2 KIDS IN A GARAGE
STRATEGY CHANGES EVERY DAY
WHAT YOU PRODUCE: DECISION FACTORY
10 YEAR STUDY…
4. 4
EDUCATION 1.0
ISOLATION
FEAR
WORK 1.0
SUBJECTS
[SERVE THE KING]
WORK 2.0
FOLLOWERS
[ASSEMBLY LINE WORKERS]
WORK 3.0
DECISION MAKING
RATE OF LEARNING
[ADAPTIVE LEARNING TEAMS]
EDUCATION 2.0
COMPLIANCE
UNIFORMITY
EDUCATION 3.0
CREATIVITY
COLLABORATION
1750 KING FREDERICK THE GREAT 21ST CENTURY: INFO AGE1920 CUBBERLEY: FACTORY MODEL
ORIGINS of EDUCATION = ORIGINS of WORK
ASSET: LAND ASSET: MACHINE ASSET: PEOPLE1900 2000 21002020 (D-DAY)20% OF 20TH CENTURY
6. SPORTS
BUSINESS
MILITARY
EDUCATION
MEDICINE
NxJ ADVANTAGE: a decade of helping others
PROOF is in THE ADOPTION:
1) TP – training partners (most basic unit of team)
2) SW – situational workshops (coaching/mentoring in scale)
3) Feedback App – demand for real time feedback
7. 7
PROOF is in THE ADOPTION: 10 years vs last year
[PROJECT FU]
10 YEARS GIVING: WHAT WE LEARNED LAST YEAR: ALL IN
SPORTS
BUSINESS
MILITARY
EDUCATION
MEDICINE
NxJ ADVANTAGE: a decade of helping others
PROOF is in THE ADOPTION:
1) TP – training partners (most basic unit of team)
2) SW – situational workshops (coaching/mentoring in scale)
3) Feedback App – demand for real time feedback
8. 8
HOW YOU RUN YOUR COMPANY most important job
TEAM MISSION
LEARNING MINDSET PERFORMANCE MINDSET
9. 1. INTENT
Why this matters?
2. PROGRAMS
3. TECHNOLOGY
4. HOW THINGS FAIL?
In theory vs in practice (adoption techniques)
HOW TO CREATE CHANGE (at an org level)
What to do? How to do it?
(in scale)
11. 11
DEVELOPMENTAL GYM decision making skills
“It’s important that they learn what it feels like to make decisions.” ~Charles Duhigg
12. 12
PRACTICE: YOU is YOU
10
DEVELOPMENTAL GYM decision making skills
“It’s important that they learn what it feels like to make decisions.” ~Charles Duhigg
13. Michael: A Case Study
Inefficiencies decreased to
3% within 3 months
KEY INSIGHT:
People are wired to do the right thing. But we often
don’t know what is right and what is wrong.
FEEDBACK: Your 2nd Screen
10
DEVELOPMENTAL GYM decision making skills
“It’s important that they learn what it feels like to make decisions.” ~Charles Duhigg
14. 14
COACHING: Your Bias & Blindspots
10
DEVELOPMENTAL GYM decision making skills
“It’s important that they learn what it feels like to make decisions.” ~Charles Duhigg
15. 15
DEVELOPMENTAL GYM decision making skills
11
PRACTICE: YOU is YOU
10
DEVELOPMENTAL GYM decision making skills
“It’s important that they learn what it feels like to make decisions.” ~Charles Duhigg
Michael: A Case Study
Inefficiencies decreased to
3% within 3 months
KEY INSIGHT:
People are wired to do the right thing. But we often
don’t know what is right and what is wrong.
FEEDBACK: Your 2nd Screen
10
DEVELOPMENTAL GYM decision making skills
“It’s important that they learn what it feels like to make decisions.” ~Charles Duhigg
13
COACHING: Your Bias & Blindspots
10
DEVELOPMENTAL GYM decision making skills
“It’s important that they learn what it feels like to make decisions.” ~Charles Duhigg
18. LEVEL 1: GAS “GIVE A SHIT”
LEVEL 2: NO LHF “LYING/HIDING/FAKING”
LEVEL 3: INDEPENDENT THINKING
LEVEL 4: INVITING CRITICAL FEEDBACK
LEVEL 5: DECISION MAKING
18
MONEYBALL of DECISION MAKING
5 Levels to Training Your Judgment
19. 19
LEVEL 1: GAS “give a shit”
No matter how good your strategy is, if your people
don’t have gas “don’t give a shit”, it won’t work.
20. WHAT is No LHF
TRUTH, AUTHENTICITY, LEAVING NOTHING UNSAID
FACTS, MY THINKING, MY ASSUMPTIONS, GUT/INTUITION, WHAT YOU’RE FEELING
[HIGHEST FORM OF TRANSPARENCY]
26. 26
Imposter Syndrome LHF
“If anyone ever figured out how little I know I’d be fired.”
“Takes tremendous energy to cover this up.
You may have sensed you’re the oddball out…
BUT You are normal.
This is life.”
Dr. Jim Loehr
28. 28
Dr. Jim Fadigan
The brain wants to be right. When it’s not, it withdraws.
If you ever played politics and it worked for you…
If you ever played dumb and it worked for you…
If you ever told the truth and you got dinged for it…
We build “bad brain habits”.
29. The 2nd Job
In an ordinary organization, most people are doing a
second job no one is paying them for.
In businesses large and small; in government
agencies, schools, and hospitals; in for-profits and
non-profits and in any country in the world,
most people are spending time and energy covering
up their weaknesses, managing other people’s
impressions of them, showing themselves to their
best advantage, playing politics, hiding their
inadequacies, hiding their uncertainties, hiding their
limitations. Hiding.
We regard this as the single biggest loss of resources
that organizations suffer everyday.
29
30. 30
Doing 2 JOBS at ONCE
CAR ACCIDENTS in U.S. 2016:
1.6 million have a cell phone involved in them. That's
64% of all the road accidents in the United States
31. DECISION MAKING in 21st CENTURY
Near impossible navigating with 1/3 of your brain
Best way to get better at your 1st job is to reduce your 2nd job
You are what you practice: start telling the truth (No LHF)
LyingTruth
1st JOB
DECISION
MAKING
2nd JOB
LHF
33. DECISION MAKING in 21st CENTURY
Good luck navigating with 1/3 of your brain
Best way to get better at your 1st job is to reduce your 2nd job
You are what you practice: start telling the truth (No LHF)
LyingTruth
1st JOB
DECISION
MAKING
2nd JOB
LHF
30
Inappropriate Transparency
FLOOD LIGHTING
DRAMA GRENADE
34. Feedback is data from other
human beings
Data that can inform your
decision making
FEEDBACK is DECISION MAKING DATA
39. CULTURE “the machine”
(consistency)
1x EVENT “will power”
(intensity)
New Rituals/ New Setup Mindset Behaviors Follow
MAKE IT CULTURAL:
Make it difficult to do the wrong thing.
Bake doing the right thing into the environment, your everyday norms.
45. 45
IMPLEMENTATION of our WHY
To do the LITTLE THINGS that allow others to do the GREAT THINGS they are MEANT TO DO
BETTER
me + you = us
+ =BETTER me BETTER you BETTER us
46. 46
STORY OF MY FATHER source of my inspiration
To do the LITTLE THINGS that allow others to do the GREAT THINGS they are MEANT TO DO
EDU 1.0 – how do you control the masses of people w/out using a gun. Kindergarten: garden the children so they will serve the king.
Isolation – rows, can’t talk to each other, teachers isolation in classrooms
Fear – everyone afraid of the next level, kids, teachers, principals, superintendents
Do what you’re told. Every semester new teacher, can’t collaborate b/c new teacher
King Frederick's system was designed to teach obedience to solidify his control of the country
EDU 2.0 – industrial schools, no collaboration, children move along like widgets on assembly line: math, science, etc.
key characteristics of factory model education are top-down management, emphasis on management, centralized planning, standardization, efficiency in producing results
typified by efficiency and uniformity, often resembling a factory building.
system has been described as being "designed to create docile subjects and factory workers
Cubberley described "schools as, in a sense, factories in which the raw products (children) are to be shaped and fashioned into products to meet the various demands of life.”
Factory model schools employ direct instruction methods: a teacher drilled information into the class in "assembly line fashion",[6] the students learn by rote copying and memorization, and they are then tested on the information presented to them
factory model method also features depersonalization, strict hierarchy of authority, uniformity over innovation, process and procedure, and standardization of curriculum, testing, class sizes, time periods, and learning rates
EDU 3.0 – preschools, charter schools, school for autism, training former prisoners
This is a cycle, you can get stuck in this cycle…for years, your entire career
Once you master Level 2, your chances of success increase exponentially
Getting to Level 3: independent thinking, Level 4: inviting critical feedback, Level 5: making better decisions
It’s the foundation of success: SHOW UP, BE HONEST
This is a cycle, you can get stuck in this cycle…for years, your entire career
Once you master Level 2, your chances of success increase exponentially
Getting to Level 3: independent thinking, Level 4: inviting critical feedback, Level 5: making better decisions
It’s the foundation of success: SHOW UP, BE HONEST
Highest form of radical transparency is NO LHF. You can be transparent to the question I ask but if I don’t ask it…
Best diligence question ever – “What am I not asking you that I should be asking…”
New:
Start by sharing MY greatest impediment – which turns out is very common….feeling INFERIOR…and what that made me do for first half of my life LHF to protect myself.
This is a simple formula for Human Performance.
Performance = Potential – Impediments
Most people focus so much on their potential. Strength finder. Inspirations. However similar to a car, if you step on the gas, no matter how hard, if your foot is on the brake, it won’t move.
You need to learn to take your foot off the brake, reduce your impediments in order to increase performance.
The single biggest impediment is the 2nd Job…lying/hiding/faking in order to look good
New:
Lanyard – reminder of the sacrifices my mother made.
Got into best dental program, didn’t go. And what WORK should have been for her, and what it has done for me.
20 years at NxJ this year, intern summer 1998, promoted last year to be the co-CEO.
Journey was not easy.
Explain where my greatest impediment to growth came from….
---
This is my family, my sister erin and I are identical twins., everything about us should have been the same.
I want to share 2 stories growing up.
1st STORY: 13 years old in 7th grade. My mother goes to see my teacher Mrs. Dumphee.
Asks: Why is one twin ERIN getting As and the other twin Meghan getting Cs? After much back and forth, Mrs Dumphee finally blurted out: “Frankly Mrs. Lombardi, it’s b/c Meghan is just not that smart.”
2nd STORY: 18 year old. Waiting to hear back from college applications. Both applied to Villanova as our 1st choice. I remember this so vividly, my mother going down to the mailbox, and watching her walk up the hill. And knowing in my heart I didn’t get in to Villanova and my sister did. One thick envelope, one thin. I knew.
As a mother now, I can’t imagine having to tell one twin they got in and the other one they didn’t.
By default you will get comforting lies
Years later, I learned from an amazing mentor, friend and coach: Jim Loehr, this problem is so common, it has a name. It’s called “The Imposter Syndrome”
AND by the way…The more successful you get, the worse this problem gets. The majority of senior leaders in the world feel this way.
Most of you have probably seen this movie Catch Me If You Can. It looks glamorous, he’s an imposter…
) when you're LHF you are an imposter
) you're pretending to be somebody you're not
And when you do that (I'm going to into few examples of why we do that) but first I'm going to tell you what the cost of doing this is
) this is what it looks like, looks glamorous at first but if you saw the movie Xyz this is the cost, this is what it looks at like
It's exhausting and can ruin your life. Your career
Most of you in this room are facing this, if not all.
BY THE WAY: The more successful you get, the worse this problem gets…
Scientific data from neurologists, best brain doctors in the country that…it Takes twice as much energy to lie than tell the truth
If an average person worked 45 hours in a week, 15 hours on their first job telling the truth. 30 hours is spend lying hiding faking doing their 2nd Job.
We can’t reduce this to zero. For instance
I don’t recommend walking into a board meeting and say: I have no idea what I’m doing.
There are times when the truth is just unnecessary. You have a cute baby – doesn’t have to be true.
The book NxJ was recently case studied in: An Everyone Culture, talks about the 2nd Job.
The very first lines go like this…
Good luck navigating this road with 1/3 of your brain
This is the dilemma – I can get some of my brain back, but I risk career and social suicide?
HOW THINGS FAIL?
) So you have made a decision, like I did early in my career, to move from the line of “comforting lies” to the line of “unpleasant truths”
) The problem is, nobody is giving the feedback…it is so hard to find someone who gives good/ truthful feedback
) As a result, nobody is giving feedback…this is what researchers call: organizational silence
) To not take credit away from standing in this line. B/c it is very difficult
) However, at an organizational level, even if you get people to switch, this booth is empty, nobody is giving the truth, nobody is manning the booth
) So unless you are able to break this cycle of organizational silence, it doesn’t matter.
[unless you are able to train people to give feedback, the truth no matter how unpleasant, you are going to have organizational silence]
) ? Can we hire professional coaches….not if you want to do this in scale. Too costly, not enough great ones…at best the top 1-2%
Kim Scott
By default you will get comforting lies
How Do you Solve For This?
[HOW DID WE SOLVE FOR THIS?]
CULTURE.
Human beings run more like machines than we realize. 95% of what we do is automatic, it’s our rituals. We underestimate our willpower.
A company is simply a collection of individuals. Culture is the driving force behind “the machine”.
Once it is cultural, it is built into the DNA of everything we do. A new normal.