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Direct to Customers Digital Solution Agency
Power by GIGAN JSC @2020
AGENDA
03 - OUR TECH
02 - OUR SERVICES
01 - ABOUT US
04 - OUR TEAM
05 - CASE STUDY
ABOUT US01
OUTLOOK MARKET
Objective: Stock, Telesale, Logistics, Re-Sale, Up- Sale
Focus: Turn around time, Good service, Management, Big
data...
Fulfillment & Client Service04
Objective: Push Sales, Promotion…
Focus: CR%, CIR%, CPO, CPS & Volume..
Make Action/Order03
Objective: Drive traffic, Build trust, Experience…
Focus: Right Target, Quality Session, Engagement, Big volume..
Acquisition Customer02
Objective: Display Ads, Viral Ads, PR Seeding..
Focus: Awareness, Communication, Impression
Brand Launch01
01
02
03
04
01
02
03
04
08
09
10
11
05 13
06 14
07 15
12
16 20
17 19
18
BRAND
LAUNCH
E - DISTRIBUTION
PERFORMANCE
MARKETING
DIGITAL
MARKETING
CREATIVE Optimization
DIGITAL
ADVERTISING
01. Marketing Strategy
02. PR Booking
03. Social Media
04. Display Ads & Seeding
05. Content
06. Creative
07. Video Production
08. Marketing Solution
09. Promotion Strategy
10. Push Traffic All Channel
11. Combination Marketing
Channel
12. AI Marketing
13. Acquisition Optimization
14. Analytics & Optimization
15. Data Segment Remarketing
16. Client Service
17. Stock
18. Logistic
19. Big Data & Data Driven
20. Up - sale
OUR VISION
OUR DIFFERENCES
Unique D2C digital
platform in the market
UNIQUE
We aren’t unique but we
are professional the
most
PROFESSIONALISM
Win win business is our
core value
SUSTAINABLE
Real time cost & KPI
Control &
Commitment
TRANSPARENCY
Retail Travel Lead Ads Tech Partner
1 2 3 4 5
MARKETS FOCUS
OUR SERVICE02
AWARENESS ACQUISITION CONVERSION
CUSTOMER
SERVICE
FULFILLMENT
BUSINESS MODELD2CDIGITALAGENCY
TOP OF FUNNEL:
❑ Offer full solution for brands launch
(from teasing to after launch)
❑ Use creative call to action graphic
that link to landing pages/ pages in
order to increase conversions.
❑ Offer valuable content such as
branded content, trendy content,
hottest content related to interest
audience to create their curiosity.
❑ KPIs: CPM, CPC, CPD, PR Booking
MIDDLE OF FUNNEL:
❑ Offer digital performance solution (from branding to
acquisition to conversion)
❑ Display Banner, Video Ads
❑ Paid search, paid social, social media management
❑ Lead Generation / Conversion Optimization
❑ Content/Creative supporting
❑ Affiliate Marketing
❑ Optimization Supporting Tool to analyze campaign
❑ KPIs: CPC, CIR%, CR%, CPA, CPI, ROI%
BOTTOM OF FUNNEL:
❑ Offer ecommerce supply chain strategy & fulfillment
commercial management
❑ Outsourced Fulfillment Center/Custom Built Fulfillment
Center
❑ E-market place Shop in Shop (Promotion/Campaign)
❑ Inbound Call Solution
❑ KPIs: Service, Volume Order, Revenue, ROI%
BRAND LAUNCH PERFORMANCE OPTIMIZATION E - DISTRIBUTED
Full Platform
Budget: > 200.000 USD
Timeline: > 6 Month
03
Performance
None Platform
Budget: > 50.000 USD
Timeline: > 6 Month
04
A/B Test
None Platform
Budget: > 50.000 USD
Timeline: > 6 Month
Budget: > 500.000 USD
Timeline: > 6 Month
Proposal: Marketing Strategy &
Creative
Level: Full Service
Model: Show Account, Fix Cost,
Affiliate.
Key Account support.
Deposit 50% per month
01
D2C FULL SOLUTION
Media Plan
Service: Creative, Booking, Paid
Media, Distributor
Model: Fix Cost - (CPA > after 3-5
month)
Account support
Deposit 50% per month
Proposal: Media Plan -Creative
Service: Full Service
Model: Show Account, Fix Cost,
(CPA > after 3-5 month)
Key Account support
Deposit 50% per month
Media Plan
Service: Creative & Paid Media
Model: Fix Cost - (CPA > after 3-5
month)
Account support
Deposit 100% before
None Platform
Budget: > 100.000 USD
Timeline: > 6 Month
03
ACQUISITION
Budget: > 2.000 USD
Timeline: < 02 Month
04
A/B TESTING
Full Platform
Budget: > 200.000 USD
Timeline: > 6 Month
02
PERFORMANCE
CAMPAIGN DEFINED
PROCESS FLOW
Proposal/Media plan pitching
Meeting
Media brief/Creative Brief Provided
Brief Analysis
Consolidation/Contract
KPI Defined
0504030201
Signed Contract by
both parties
INTEGRATION
Set up tracking code
Account Ads
Material Preparation
Check list
PAYMENT
text
Deposit before
running campaign
Subtitle text
Management
campaign
Optimization
Campaign Real time
Creative Delivery
Subtitle text
Daily Report
Weekly Report
Campaign Report
PROCESS FLOW
EXECUTIONt
REPORTINGCONTRACT
OUR PARTNERS
01 02
03 04
OUR TECH03
AD SERVING
DASHBOARD REPORT ALL CHANNEL
CRM DATA QUALITY MANAGEMENT
CRM DATA QUALITY MANAGEMENT
TELESALE 01 TELESALE 02
OUR TOOLS
OUR TEAM04
Mr. Tran Quoc Ky
CEO - Founder
“
”
10 years of experience in Technology and Digital.
More than 6 years played certain important roles as
expert in Media Agency as following:
From 2015 - 08/2019, he was Co-founder & CEO, COO of
Chin Media which is digital performance agency. Chin
Media is specialized in digital media strategies/solutions
in order to increasing the conversion rate for various
industry such as E-commerce, Game, Education,
Fintech/Banking.
From Sep-2019, he becomes CEO of Gigan JSC – an
specific D2C Digital Agency.
Take part in several workshop/events/seminars/training
courses which related to digital performance as
speaker/teachers.
OUR TEAM
MS. Tran Phuong Truc
COO
“
”
02 years of experience in Digital Consulting Manager
& Senior Account for Digital Performance Agency
(Chin Media)
Direct consult media strategy to some big project in
various industries such as e-commerce (Shopee,
Shiseido, Laneige, Vstyle….), OTA (Traveloka,
Booking.com, Vietravel,...)..
From Sep 2019, she becomes as COO of Gigan JSC -
an specific D2C Digital Agency.
OUR TEAM
CASE STUDY05
GALLE WATCH
TARGET AUDIENCE
CHALLENGES
EXECUTION & RESULTS
Location:
Age:
Gender:
In term of the highest market demand at the end of the year,
businesses have to compete as well as maintain the own
segment in their industry on Online & Offline. With ambitious
challenges is growing to more than 20% as the same period.
Channel:
Type Ads:
Results:
GEO:
KPIs:
Time:
Location Base
25+
Mass
Google, Facebook, LDN...
Display, SEM, Remarketing, Native Ads
CIR%: 6% & Growth 300%
Nationwide - Online to Offline
Growth up to 120% revenue 2018
12/11/2019 - 31/12/2019
LMG WORLD
TARGET AUDIENCE
CHALLENGES
EXECUTION & RESULTS
Location:
Age:
Gender:
As the luxury products with high end quality,
the challenge is customers cannot buy
products Online.
Channel:
Type Ads:
Results:
Location Base
35+
Mass
Google, Facebook, LDN...
Display, SEM, Remarketing, Native Ads..
>350 Lead/ Month & CIR% <20%
GEO:
KPIs:
Time:
HCM - Online to Offline
CIR < 25%
01/11/2019 - Present
CITIGYM
TARGET AUDIENCE
CHALLENGES
EXECUTION & RESULTS
Location:
Age:
Gender:
Along the high competition existing in current
market, how to get the high number of potential
customers and lead them to try and use the
services.
Channel:
Type Ads:
Results:
Location Base
25+
Mass
Google, Facebook, LDN...
Display, SEM, Remarketing, Native Ads..
CPL <145K
GEO:
KPIs:
Time:
HCM - Online to Offline
CPL <170K
01/11/2019 - 15/12/2019
THIEN PHUOC LAND
TARGET AUDIENCE
CHALLENGES
EXECUTION & RESULTS
Location:
Age:
Gender:
Approaching the right potential customers who
have demand to buy real estate for living or
investing (for mid to high level) in order to increase
the sale opportunities for upcoming project.
Channel:
Type Ads:
Results:
Key cities
25+
Mass
Google, Facebook...
Social, SEM, Remarketing, Native Ads..
CPL <500K & > 600 Leads Per Month
GEO:
KPIs:
Time:
HCM - Online to Offline
CPL <550K
01/09/2019 - Present
TARGET AUDIENCE
CHALLENGES
EXECUTION & RESULTS
Location:
Age:
Gender:
How to increase the big boom of brand awareness
to potential customers, keep them remind the
image of brand in order to attract them to buy
Offline.
Channel:
Type Ads:
Results:
Vietnam
25+
Mass
Facebook
Social Content, Video Content,...
>1.000.000 engagements
GEO:
KPIs:
Time:
HCM - Online to Offline
Brand Awareness
01/09/2019 - Present
More Information
Direct to Customers Digital Solution Agency
THANK YOU!
(+84) 911 61 65 69 - (+84) 838 16 49 49)
hello@gigan.vn
163 – 165 Tran Trong Cung Street, Tan Thuan
Dong Ward, District 7, HCM City, VN
http://www.gigan.vn
Power by GIGAN JSC @2020

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Credentials - GIGAN The First D2C Digital Agency in VN

  • 1. More Information Direct to Customers Digital Solution Agency Power by GIGAN JSC @2020
  • 2. AGENDA 03 - OUR TECH 02 - OUR SERVICES 01 - ABOUT US 04 - OUR TEAM 05 - CASE STUDY
  • 4. OUTLOOK MARKET Objective: Stock, Telesale, Logistics, Re-Sale, Up- Sale Focus: Turn around time, Good service, Management, Big data... Fulfillment & Client Service04 Objective: Push Sales, Promotion… Focus: CR%, CIR%, CPO, CPS & Volume.. Make Action/Order03 Objective: Drive traffic, Build trust, Experience… Focus: Right Target, Quality Session, Engagement, Big volume.. Acquisition Customer02 Objective: Display Ads, Viral Ads, PR Seeding.. Focus: Awareness, Communication, Impression Brand Launch01 01 02 03 04
  • 5. 01 02 03 04 08 09 10 11 05 13 06 14 07 15 12 16 20 17 19 18 BRAND LAUNCH E - DISTRIBUTION PERFORMANCE MARKETING DIGITAL MARKETING CREATIVE Optimization DIGITAL ADVERTISING 01. Marketing Strategy 02. PR Booking 03. Social Media 04. Display Ads & Seeding 05. Content 06. Creative 07. Video Production 08. Marketing Solution 09. Promotion Strategy 10. Push Traffic All Channel 11. Combination Marketing Channel 12. AI Marketing 13. Acquisition Optimization 14. Analytics & Optimization 15. Data Segment Remarketing 16. Client Service 17. Stock 18. Logistic 19. Big Data & Data Driven 20. Up - sale OUR VISION
  • 6. OUR DIFFERENCES Unique D2C digital platform in the market UNIQUE We aren’t unique but we are professional the most PROFESSIONALISM Win win business is our core value SUSTAINABLE Real time cost & KPI Control & Commitment TRANSPARENCY
  • 7. Retail Travel Lead Ads Tech Partner 1 2 3 4 5 MARKETS FOCUS
  • 9. AWARENESS ACQUISITION CONVERSION CUSTOMER SERVICE FULFILLMENT BUSINESS MODELD2CDIGITALAGENCY TOP OF FUNNEL: ❑ Offer full solution for brands launch (from teasing to after launch) ❑ Use creative call to action graphic that link to landing pages/ pages in order to increase conversions. ❑ Offer valuable content such as branded content, trendy content, hottest content related to interest audience to create their curiosity. ❑ KPIs: CPM, CPC, CPD, PR Booking MIDDLE OF FUNNEL: ❑ Offer digital performance solution (from branding to acquisition to conversion) ❑ Display Banner, Video Ads ❑ Paid search, paid social, social media management ❑ Lead Generation / Conversion Optimization ❑ Content/Creative supporting ❑ Affiliate Marketing ❑ Optimization Supporting Tool to analyze campaign ❑ KPIs: CPC, CIR%, CR%, CPA, CPI, ROI% BOTTOM OF FUNNEL: ❑ Offer ecommerce supply chain strategy & fulfillment commercial management ❑ Outsourced Fulfillment Center/Custom Built Fulfillment Center ❑ E-market place Shop in Shop (Promotion/Campaign) ❑ Inbound Call Solution ❑ KPIs: Service, Volume Order, Revenue, ROI% BRAND LAUNCH PERFORMANCE OPTIMIZATION E - DISTRIBUTED
  • 10. Full Platform Budget: > 200.000 USD Timeline: > 6 Month 03 Performance None Platform Budget: > 50.000 USD Timeline: > 6 Month 04 A/B Test None Platform Budget: > 50.000 USD Timeline: > 6 Month Budget: > 500.000 USD Timeline: > 6 Month Proposal: Marketing Strategy & Creative Level: Full Service Model: Show Account, Fix Cost, Affiliate. Key Account support. Deposit 50% per month 01 D2C FULL SOLUTION Media Plan Service: Creative, Booking, Paid Media, Distributor Model: Fix Cost - (CPA > after 3-5 month) Account support Deposit 50% per month Proposal: Media Plan -Creative Service: Full Service Model: Show Account, Fix Cost, (CPA > after 3-5 month) Key Account support Deposit 50% per month Media Plan Service: Creative & Paid Media Model: Fix Cost - (CPA > after 3-5 month) Account support Deposit 100% before None Platform Budget: > 100.000 USD Timeline: > 6 Month 03 ACQUISITION Budget: > 2.000 USD Timeline: < 02 Month 04 A/B TESTING Full Platform Budget: > 200.000 USD Timeline: > 6 Month 02 PERFORMANCE CAMPAIGN DEFINED
  • 11. PROCESS FLOW Proposal/Media plan pitching Meeting Media brief/Creative Brief Provided Brief Analysis Consolidation/Contract KPI Defined
  • 12. 0504030201 Signed Contract by both parties INTEGRATION Set up tracking code Account Ads Material Preparation Check list PAYMENT text Deposit before running campaign Subtitle text Management campaign Optimization Campaign Real time Creative Delivery Subtitle text Daily Report Weekly Report Campaign Report PROCESS FLOW EXECUTIONt REPORTINGCONTRACT
  • 17. CRM DATA QUALITY MANAGEMENT
  • 18. CRM DATA QUALITY MANAGEMENT TELESALE 01 TELESALE 02
  • 21. Mr. Tran Quoc Ky CEO - Founder “ ” 10 years of experience in Technology and Digital. More than 6 years played certain important roles as expert in Media Agency as following: From 2015 - 08/2019, he was Co-founder & CEO, COO of Chin Media which is digital performance agency. Chin Media is specialized in digital media strategies/solutions in order to increasing the conversion rate for various industry such as E-commerce, Game, Education, Fintech/Banking. From Sep-2019, he becomes CEO of Gigan JSC – an specific D2C Digital Agency. Take part in several workshop/events/seminars/training courses which related to digital performance as speaker/teachers. OUR TEAM
  • 22. MS. Tran Phuong Truc COO “ ” 02 years of experience in Digital Consulting Manager & Senior Account for Digital Performance Agency (Chin Media) Direct consult media strategy to some big project in various industries such as e-commerce (Shopee, Shiseido, Laneige, Vstyle….), OTA (Traveloka, Booking.com, Vietravel,...).. From Sep 2019, she becomes as COO of Gigan JSC - an specific D2C Digital Agency. OUR TEAM
  • 24. GALLE WATCH TARGET AUDIENCE CHALLENGES EXECUTION & RESULTS Location: Age: Gender: In term of the highest market demand at the end of the year, businesses have to compete as well as maintain the own segment in their industry on Online & Offline. With ambitious challenges is growing to more than 20% as the same period. Channel: Type Ads: Results: GEO: KPIs: Time: Location Base 25+ Mass Google, Facebook, LDN... Display, SEM, Remarketing, Native Ads CIR%: 6% & Growth 300% Nationwide - Online to Offline Growth up to 120% revenue 2018 12/11/2019 - 31/12/2019
  • 25. LMG WORLD TARGET AUDIENCE CHALLENGES EXECUTION & RESULTS Location: Age: Gender: As the luxury products with high end quality, the challenge is customers cannot buy products Online. Channel: Type Ads: Results: Location Base 35+ Mass Google, Facebook, LDN... Display, SEM, Remarketing, Native Ads.. >350 Lead/ Month & CIR% <20% GEO: KPIs: Time: HCM - Online to Offline CIR < 25% 01/11/2019 - Present
  • 26. CITIGYM TARGET AUDIENCE CHALLENGES EXECUTION & RESULTS Location: Age: Gender: Along the high competition existing in current market, how to get the high number of potential customers and lead them to try and use the services. Channel: Type Ads: Results: Location Base 25+ Mass Google, Facebook, LDN... Display, SEM, Remarketing, Native Ads.. CPL <145K GEO: KPIs: Time: HCM - Online to Offline CPL <170K 01/11/2019 - 15/12/2019
  • 27. THIEN PHUOC LAND TARGET AUDIENCE CHALLENGES EXECUTION & RESULTS Location: Age: Gender: Approaching the right potential customers who have demand to buy real estate for living or investing (for mid to high level) in order to increase the sale opportunities for upcoming project. Channel: Type Ads: Results: Key cities 25+ Mass Google, Facebook... Social, SEM, Remarketing, Native Ads.. CPL <500K & > 600 Leads Per Month GEO: KPIs: Time: HCM - Online to Offline CPL <550K 01/09/2019 - Present
  • 28. TARGET AUDIENCE CHALLENGES EXECUTION & RESULTS Location: Age: Gender: How to increase the big boom of brand awareness to potential customers, keep them remind the image of brand in order to attract them to buy Offline. Channel: Type Ads: Results: Vietnam 25+ Mass Facebook Social Content, Video Content,... >1.000.000 engagements GEO: KPIs: Time: HCM - Online to Offline Brand Awareness 01/09/2019 - Present
  • 29. More Information Direct to Customers Digital Solution Agency THANK YOU! (+84) 911 61 65 69 - (+84) 838 16 49 49) hello@gigan.vn 163 – 165 Tran Trong Cung Street, Tan Thuan Dong Ward, District 7, HCM City, VN http://www.gigan.vn Power by GIGAN JSC @2020