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Nina Flynn
1877 Amberfield Drive, Charlottesville, VA 22911
(804) 517-5882
n1997flynn@aol.com
https://www.linkedin.com/in/ninaflynn
SUMMARY
 Desire a seniorleadership positionwithresponsibilityforleadingteamsand/orimprovingprocesses
 Extensive experience inSix Sigmaprocessimprovement,accountsreceivablemanagement,software systems
implementations,andcustomerservice managementresultingincostsavings,productivityimprovements,
improvedemployee morale, andimprovedcustomerrelations
CERTIFICATIONS
 SS-BB- Six SigmaBlack BeltCertification
 P.BPM - BusinessProcessManagementCertification
 PMP - ProjectManagementProfessionalCertification
EMPLOYMENT HISTORY
S&P Global MarketIntelligence (previously SNLFinancial),Charlottesville,VA July2009 – Present
Associate Director, Order to Cash
 Leadinga global teamof 22 employeeslocatedinUS,India,Pakistan,London,andManila
 Responsible forsettingstrategicdirection,settinggoals,andmeasuringresultsforthe department.
 Responsible forall aspectsof AccountsReceivable,includinginvoicing,cashapplication,andcollections
 Createdmetricsystemformeasuringandrewardingperformance, includingproductivityandquality
 Developed aCareerPathfor the SubscriptionsTeam anddefined requirementsforpromotion
 Managed projectsrelatedtothe systemsusedbySubscriptions,includingSalesForce andSoftrax.
 Implementedmultiple process improvementseveryquartertoimprove productivityof the team
 Redesignedcollectionprocesses,decreasingoverdue receivablesto< $2M at the endof 2014
 Implementednew organizationstructure tocreate more scalable departmenttohandle future growth
 Improvedaverage qualityscore of Subscriptionsteamfrom4.5to 4.9 [1 to 5 scale]
 Improvedaverage productivityof Subscriptionsteamfrom45% to 75% over3 years
 Workedwithpeers inSalesandAccountManagementto improve teamworkandefficiency
McKessonMedical-Surgical Division,Richmond,VA September2004 – February2009
Accounts Receivable SeniorManager January2007– February2009
 Managed all aspectsof AccountsReceivable,includingcashapplicationfor twomajorbusinessunitsonseparate
AR systems,creditcardoperations,anddispute management
 Organizationincludes30employees,5directreportsand 25 indirectreports
 Implementedalockbox forExtendedCare andmanagedthe transitionof cashapplication
 Implementedenhancementstoimprove the hitrate forExtendedCare to98%
 Workedon projectteamto implementGetPaidCollectionssoftware
Lean Six Sigma Black Belt September2004 – January2007
 CompletedfourmonthSix SigmaBlack BelttrainingprogramandachievedSix SigmaBlack BeltCertification
 Completed all levelsof leadershipclasseswithVicDowning
 Saved$2M on the Manual RebatesforPricingCreditsProject
 ImprovedVendorRelationswiththe Special CheckRequestProject

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Universityof Virginia, Charlottesville,VA October2000 – August2004
Project Manager,Housing Division May 2003 – August2004
 Deliveredsoftware requirementsforfacilitiesoperationstoathirdparty vendor
 Implementedphase 1givingstudents the abilitytosubmitandtrack maintenance workordersonline
 Awardedthe Star PerformerAwardforcreatinganAccessData Base to improve billingpostingprocess
IntegratedSystems Project[ISP], BusinessCase Analyst October2000 – May 2003
 Memberof the Core ProjectTeamimplementingUniversitywideimplementationof Oracle software.
 Responsible formonitoringcostsavingsrelatedtothe Oracle implementationandreportingtothe Boardof
Rectors.
 Createdaccessdatabase to collect andreporton ISPcost savings
 Designedandimplemented ataskstructure that eliminated shadowsystems andresultedinproductivity
improvementsof multiple Full Time Equivalents[FTE’s] perdepartment
 Createdtime trackingaccessdatabase forcollectingandreportingtime bytaskforboth consultantsandUVA
employeesinISP
 Createdvariousadhoc reportsas requiredusingDiscoverer, SQL,Crystal,Access,andExcel
 CreatedandmaintainedMicrosoftProjectconversionplan
LexisPublishing, Charlottesville,VA - CustomerService ApplicationsManager May 1999 – October2000
 CustomerService Managerina legal publishingcall centerwith120 customerservice representatives
 ProjectTeamLead incharge of data cleanupformulti-companysoftware integrationprojectforCustomer
Service andShipping
Comdial,Inc., Charlottesville,VA March 1986 – May 1999
SystemProject Manager January1998 – May 1999
 ProjectManager of the cross-functional teamchargedwithanalyzingandrecommendingthe purchasingand
implementationof anewordermanagementsystem
Manager of Distributor Sales May 1990 – January1998
 Manager of 8 salesrepson a DistributorSalesteamwhowere responsible fortotal accountmanagementof
multi-milliondollardistributors. ReceivedSalesManagerof the Year in1992 and 1995
 Convertedthe departmentfromreactive ordertakingtoproactive salessupportandinventorymanagement
account reps
Manager, Manufacturing InformationSystems October1987 - May 1990
 ProjectManager responsible forimplementingthe UNISYSMRPIIpackage [BAMCS]
 Implemented Inventory,WorkinProcess,Purchasing,AccountsPayable,AccountsReceivableandMRP modules
Manufacturing Engineer March 1986 - October1987
 Responsible forprocessimprovementsformajorproductline
EDUCATION
UniversityofVirginia,MS inMechanical and Aerospace EngineeringwithCertificateinManufacturingSystems
UniversityofNorth Carolina at Greensboro ,MBA classes inAccounting,Statistics,Small GroupDynamicsand
Organizational Behavior
UniversityofNorth Carolina at Charlotte,Bachelorof EngineeringTechnology