`bba/bhm/bbm

2.  Interpersonal communication is the process by
which people exchange information, feelings,
and meaning through verbal and non-verbal
messages: it is face-to-face communication.
 Interpersonal communication is not just about
what is actually said - the language used - but
how it is said and the non-verbal messages sent
through tone of voice, facial expressions,
gestures and body language.

3.  Interpersonal communication in the workplace
also involves this interaction in varying
relational situations, such as between co-
workers and between superior and
subordinates.
 Interpersonal communication can fail to serve
its purpose if too many symbolic gestures are
used as there is a fair chance that no two
individual will attach same meaning to a
symbolic meaning which is referred to as
bypassing and when there is lack of language
and listening skills.

5. 1. Verbal communication
 Oral communication
 Written communication
2. Non-verbal communication
 Facial Expressions
 Gestures
 Body Language and Posture
 Eye Gaze
 Appearance

6. Verbal communication
The sharing of information between
individuals by using speech. Individuals
working within a business need to effectively
use verbal communication that employs
readily understood spoken words, as well as
ensuring that the enunciation, stress and tone
of voice with which the words are expressed
is appropriate.
1.Oral Communication is the ability to talk
with others to give and exchange information
& ideas, such as: ask questions, give
directions, coordinate work tasks, explain &
persuade.

7. 2.written communication is the most common
form of business communication. It is
essential for small business owners and
managers to develop effective written
communication skills and to encourage the
same in all employees. communication by
means of written symbols (either printed or
handwritten).

8. Non-verbal communication
Nonverbal Communication has been defined as
communication without words. It includes
apparent behaviors such as facial expressions,
eyes, touching, and tone of voice, as well as
less obvious messages such as dress, posture
and spatial distance between two or more
people.
1. Facial Expressions are responsible for a huge
proportion of nonverbal communication.
Consider how much information can be
conveyed with a smile or a frown. The look on
a person face is often the first thing we see,
even before we hear what they have to say.

9. 2. Gestures Deliberate movements and signals are
an important way to communicate meaning
without words. Common gestures include
waving, pointing, and using fingers to indicate
numeric amounts. Other gestures are arbitrary
and related to culture.
3.Body Language and Posture Posture and
movement can also convey a great deal on
information. Research on body language has
grown significantly since the 1970's, but popular
media have focused on the over-interpretation
of defensive postures, arm-crossing, and leg-
crossing, especially after the publication of Julius
Fast's book Body Language. While these
nonverbal behaviors can indicate feelings and
attitudes, research suggests that body language
is far more subtle and less definitive that
previously believed.

10. 4.Eye Gaze The eyes play an important role in
nonverbal communication and such things as
looking, staring and blinking can also be
important nonverbal behaviors. When people
encounter people or things that they like, the
rate of blinking increases and pupils dilate.
Looking at another person can indicate a
range of emotions including hostility,
interest, and attraction.

11. 5.Appearance Our choice of color, clothing,
hairstyles, and other factors affecting
appearance are also considered a means of
nonverbal communication. Research on color
psychology has demonstrated that different
colors can evoke different moods.
Appearance can also alter physiological
reactions, judgments, and interpretations.
Just think of all the subtle judgements you
quickly make about someone based on his or
her appearance. These first impressions are
important, which is why experts suggest that
job seekers dress appropriately for interviews
with potential employers.

12.  Organizational communication is a subfield
of the larger discipline of communication
studies. Organizational communication, as a
field, is the consideration, analysis, and
criticism of the role of communication in
organizational contexts. Its main function is
to inform, persuade and promote goodwill.