2. Section 2(1)(d)(ii) “Consumer” means any
person who hires or avails of any services for a
consideration which has been paid or promised or
partly paid and partly promised or under any system
of deferred payment.

3. Consumers can not be asked to wait for years
for settlement of even small claims. Hence, the
Consumer Protection Act, 1986 was enacted to better
protect the interest of the consumers. It is one of the
most progressive and comprehensive pieces of
legislation.

4. The Act provides for a separate three-tier
quasi-judicial consumer dispute redressal
machinery at the National, State and District
levels and it intended to provide simple, speedy
and inexpensive redressal for consumer’s
grievances.

5. PREAMBLE:
“An Act to provide for better protection of the
interests of consumers and for that purpose to make
provision for the establishment of consumer councils
and other authorities for the settlement of consumers'
disputes and for matters connected therewith.”

6. Section 9. ESTABLISHMENT OF CONSUMER
DISPUTES REDRESSAL AGENCIES.
DISTRICT FORUM
STATE COMMISSION
NATIONAL COMMISSION

7. Complaints where the value of the goods or services and
compensation, if any
District Forum
State Commission
Consumer dispute which is pending before/has been decided by any District Forum .
National Commission
Any person, aggrieved by an order made by the National
Commission, may prefer an appeal against such order to the
Supreme Court within a period of thirty days from the date of the
Supreme court
order

8. DISTRICT CONSUMER DISPUTES REDRESSAL
FORUM
Pecuniary Jurisdiction: Value of goods or services and compensation, if any,
claimed < Rs 20lakhs [Section 11].
Composition: Its President shall be a person who is, has been, or is qualified
to be a District Judge appointed by State Government. Two other members,
one of whom shall be a woman, who shall be not less than thirty-five years of
age, possess a bachelor’s degree from a recognized university and shall be
persons of ability, integrity and standing, and have adequate knowledge and
experience of at least ten years in dealing with problems relating to
economic, law, commerce, accountancy, industry, public affairs or
administration [Section 10].
Term of office: For 5 years or up to age of 65 years whichever is earlier. A
member shall be eligible or reappointment for another terms of five years
within the specified age limit [Section 10(2)].

9. STATE CONSUMER DISPUTES REDRESSAL
COMMISSION
Pecuniary Jurisdiction: Value of goods or services and the compensation, if any,
claimed > Rs 20 lakhs but < Rs 1crore [Section 17].
Composition: Its President shall be a person who is or has been a Judge of High
Court appointed by the State Government. Two other members, one of whom
shall be a woman, who shall be not less than thirty-five years of age, possess a
bachelor’s degree from a recognized university and shall be persons of ability,
integrity and standing, and have adequate knowledge and experience of at least
ten years in dealing with problems relating to economic, law, commerce,
accountancy, industry, public affairs or administration [Section 16].
Term of office: For 5 years or up to age of 67 years whichever is earlier. A
member shall be eligible or reappointment for another terms of five years within
the specified age limit [Section 16(3)].
Circuit Benches: The State Commission shall ordinarily function in the State
Capital but may perform its functions at such other place as the State
Government may in consultation with the State Commission notify from time to
time [Section 17(B)].

10. NATIONAL CONSUMER DISPUTES REDRESSAL
COMMISSION
Pecuniary Jurisdiction: Value of goods or services and the compensation, if any, claimed
> Rs 1 crore [Section 21].
Composition: (a) Its President shall be a person who is or has been a Judge of Supreme
Court appointed by the Central Government.
(b) Not less than 4 and not more than such number of members and at least
one them shall be a woman, who shall have qualifications, namely:
be not less than 35 years of age, possess a bachelor’s degree from a recognized university
and be persons of ability, integrity and standing, and have adequate knowledge and
experience of at least ten years in dealing with problems relating to economic, law,
commerce, accountancy, industry, public affairs or administration [Section 20].
Term of office: Every member shall hold office for a term of 5 years or up to age of 70 years
whichever is earlier. A member shall be eligible for reappointment for another terms of five
years within the specified age limit [Section 20(3)].
Circuit Benches: The National Commission shall ordinarily function at New Delhi but may
perform its functions at such other place as the Central Government may in consultation
with the National Commission notify from time to time [Section 22C].

11. CONSUMER DISPUTES REDRESSAL COMMISSION
DISTRICT STATE NATIONAL
FORUM COMMISSION COMMISSION
Pecuniary >Rs 20lakhs
Jurisdiction < Rs20lakhs > RS 1crore
< Rs1crore
Composition Judge of High Judge of
President District Judge
Court Supreme Court
even number
Total members 3 3
except president
One member is reserved as a women
5 years or 5 years or 5 years or
Term of office up to age of 65 up to age of 67 up to age of 70
years years years
Eligible/
For another terms of five years within the specified age limit
reappointment

12. REFERENCES
•www.google.com
•www.wikipedia.com
•Texts and notes

13. Thank you
Have a fabulous day 