On live communication provide a best answering service that offers a timely response to customer email for satisfying their basic need.

1. Why it is Necessary to Provide a Timely
Response to Customer Email
In today’s fast paced business climate, everyone wants to posses a better timely response. Your
customers do not want to wait for days or even hours for responses to their questions or help with
their problem. If you force them to wait, they will do their business elsewhere. On live
communication provide a best answering service that offers a timely response to customer email for
satisfying their basic need.
Customer expect email responses prompt, it is imperative for every business to making your turn
around time crucial to meeting their demands. On live communications, offers the best email
response service with data transparency that can provide consistent and timely response to your
customers with an easy to learn interface and time saving feature.
Reliable customer service can keep old customers coming back, capture new customers and even
differentiate your company from competitors. Timely does not mean on the spot resolution, it just
means that you give a timely response to your customer by providing a complete and relevant
information about their specific question. So, it is critical for every business to cater their customer
with good email response service. Here are some ways that will help you to improve your email
response time.
Always Behave Cordially with your Customer
Responses should be kind or professional, whenever any customer asks some query about your
product or service, it’s your duty to provide them complete or relevant information. But, you have
to make sure that your answer must be in a very well polite manner. This is the best way to generate
leads for your business.
Provide Timely Response
Always try to respond as quickly as possible, because no one wants to wait for so long, customers
want prompt response at least within 6 hours. Timely service shows the customer that you are
listening and are available to help them whenever they need. Instant email response is one of the
best ways to capture the leads.
Reliability
Dodge corporate language and formulaic language in your reactions. Rather, be straightforward and
honest. Also maintain a strategic distance from arranged reactions or try to prepare your response in
your voice and tone. By demonstrating that you’re a genuine person who is ready and prepared to
help, you’re telling the client that you esteem them.
Keep your Mail Organized
The most frustrating thing for customers is: when their request for help is overlooked, even it could
happen by an accident. But, not in the case of On Live Communications, they make all possible
efforts to organize your mails in well manner.

2. Acknowledge your Customers’ Complaints
The first step in dealing with complaints is acknowledging the problem. Sometimes, customers just
like to know that you are listening to them. Even if you can’t solve the issue, you can let them know
that you want them to have the best experience with your company.
Instant Email Response is very beneficial for your business growth and also to increase traffic to
your website. A good business practice suggests you answer emails within 24 hours, however, if
you answer within 10 to 30 minutes, your clients will be impressed. Even if the response only lets
them know that you are aware of the issue and you will be getting back to them during normal
business hours.