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RIRI SATRIA is Founder and CEO of Value Alignment Advisory (VA2), a
consulting firm that provide services in strategic management, organisation
development and human capital management. He is a senior lecturer at Master
of Information Technology Program, Faculty of Computer Science, University of
Indonesia and Master of Management Program PPM School of Management.
Currently, Riri also serves Indonesian National Police (Polri) as expert advisor
(penasihat ahli) for strategic management, bureaucracy reform and information
technology, after more than 8 years as external consultant for Polri for many
strategic organisational issues.
Riri started his career as a management consultant at Klynveld Peat Marwick
Goerdeler (KPMG) Indonesia in 1995, then moved to PPM Institute of
Management, joined People Performance Consulting as Director in 2007 and
established Value Alignment Advisory (VA2) in 2012.
PROJECTS	IN	STRATEGIC	MANAGEMENT	
FRAMEWORK
• Contingency theory states that in order to manage its
environment effectively, an organization should design
its structure and systems to fit with its environment.
• A poor fit between structure and environment leads to
failure, a close fit leads to success.
The basic principles for
CHANGE MANAGEMENT
BUSINESS ENVIRONMENT CHANGE
ORGANIZATION CHANGE
(STRATEGIC AND OPERATIONAL)
VARIOUS PROJECTS WITHIN
ORGANIZATION
…	a	project	is	defined	as	a	temporary	endeavor
undertaken	to	create	a	unique	product,	service	or	result.	It	
has	a	defined	beginning	and	end	in	time,	and	therefore	
defined	scope	and	resources.	It	is	unique	in	that	it	is	not	a	
routine	operation,	but	a	specific	set	of	operations	
designed	to	accomplish	a	singular	goal.
…	a	project	is	defined	as	breakthrough	initiative to	
execute	strategy in	order	to	response	changes	in	
business	environment where	organization	should	
perform	a	simple	change	management,	
organization	restructuring	or	even	a	radical	
business	transformation.
PREVIOUS	
CONDITIONS
DESIRED	
CONDITIONS
STRATEGY	/	
BREAKTHROUGH	INITIATIVES
PROJECT	1 PROJECT	2 PROJECT	N…
1. Alignment	to	business	strategy
2. Business	contribution	using	Measured	Organization	Value	(MOV)
3. Change	management	strategy
4. Multi-projects	management	
5. Project-based	organization	and	agile	theory	of	organization
Stakeholder	/	Financial
Perspective
Customer
Perspective
Internal	Process
Perspective
Learn	&	Growth
Perspective
Strategic	Outcome
Strategic	Actions	/
Drivers
Strategic	Asset
Strategic	Output
Financial	/	
stakeholder
(outcome)
Customer
(output)
Internal	process
(process)
Learn	and	growth
(input)
The	objectives	of	projects	
are	to	(1)	create	new	
capability,	and	(2)	to	
improve	current	
capability	of	
organization.
Capability	comprised	of	:	
people	competencies,	
technology	and	
infrastructures,	corporate	
culture,	organization	
structure,	etc.
• The	project’s	goal
• Measure	of	success
• Must	be	measurable
• Provides	value	to	the	organization
• Must	be	agreed	upon
• Must	be	verifiable	at	the	end	of	the	project
• Guides	the	project	throughout	its	life	cycle
• Should	align	with	the	organization’s	strategy	and	goals
Organizational
Strategy
Project’s	
Organizational
Measurable
Value
(MOV)
Organizational
Vision	&	Mission
Drives
Drives
Supports
Supports
Financial	/	
stakeholder
(outcome)
Customer
(output)
Internal	process
(process)
Learn	and	growth
(input)
Measured	Organizational
Value	(MOV)	of	various	
projects	are	the	Key	
Performance	Indicators	
(KPI)	assigned	to	strategic	
objectives	in	the	
perspectives	:	internal	
process,	customer	and	
financial	/	stakeholders.
• Rational-empirical approach (pattern)
• Normative-reeducation approach
• Power-coercive approach
• Environmental-adaptive approach
Recognizing the
need for change
Attempting to
create a new state
of affairs
Incorporating the changes,
creating and maintaining a
new organizational system
Step 1: Unfreezing
Step 3: Refreezing
Step 2: Changing
PREVIOUS	
CONDITIONS
DESIRED	
CONDITIONS
CHANGE	/	TRANSFORMATION
DRIVING
FORCE
RESISTING
FORCE
THE	PROJECT
CHANGINGUNFREEZING REFREEZING
LESSONS	LEARNED	IN	INDONESIA	
(Government	and	Business)
• Private	business	organizations	:	4
• State-owned	enterprises	:	3
• Government	Institutions	:	5
Methodology	:	ethnographic	research
• Unfreezing phase is relatively quick.
• Spending much efforts in changing and refreezing phases.
• Resisting force is less than driving force.
• Change strategies : rational-empirical approach (pattern) and
normative-reeducationapproach.
• Management systems development is critical success factor.
• Unfreezing phase is relatively long and lots of effort,should involve
many stakeholders, and KemenBUMN is the most important one.
• Less effortin changing process, but again, lots of effortin refreezing
phase (new SOP and internal / external control).
• Somehow, driving force is relatively equal to than resisting force.
• Change strategies : combination of the four strategies.
• Leaders involvement is critical success factor, although
management systems are also important.
• Unfreezing phase is relatively long and lots of effort,should involve
many stakeholders (MenPANRB, BKN, Bappenas, KemenKeu, etc).
• Less effortin changing process, but again, lots of effortin
refreezing phase (new SOP and internal / external control).
• Driving force is less than resisting force.
• Change strategies : power-coercive approach and environmental-
adaptive approach
• Leaders involvement is critical success factor.
• http://about.me/ririsatria
• Facebook	:	ririsatria.va2
• Twitter	:	@ririsatria
• E-mail	:	ririsatria@gmail.com
• http://strategy4management.wordpress.com
• http://catatandosen43.wordpress.com
• http://kepolisian.wordpress.com

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