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Auto Insurance Claim Management System
- 1. You are in Good Hands
- 2. Brief Background • About ABC Insurance Company • Rev – AMP 3.0 Program
- 3. User roles and Keywords • Insured • Surveyor/Agent (only Exclusive) • Adjustor (only Exclusive) • Branch Employee • Branch Manager • Claim Disbursement Department • FCPS • UEID
- 5. Insured File Claim Track Claim Status Connect with Claim Adjustor Login/Register
- 6. ABOUT USPREMIUMPOLICY CLAIMS ENG File Claim Track Claim View All Claims POLICY NUMBER 999562641226 POLICY NUMBER 999562641226 LOGO CONTACT US HELP LINE: 9999 999 999 0000 000 000 A| A| A Welcome User SELECT POLICY: FILE CLAIM ONLINE FOOTER FILE CLAIM ONLINE FILE CLAIM AT NEAREST BRANCH DOWNLOAD MOTOR INSURANCE CLAIM FORM NEED ASSISTANCE IN FILING CLAIM GET A PERSONALISED AGENT ASSISTANCE. CALL AT 8888 888 888 EMAIL US AT: assistcliams@abc.com POLICY NUMBER 999562641226 POLICY NUMBER 999562641226 SELECT POLICY: FILE CLAIM ONLINE File Claim Track Claim View All Claims
- 7. ABOUT USPREMIUMPOLICY CLAIMS ENG File Claim Track Claim View All Claims POLICY NUMBER 999562641226 POLICY NUMBER 999562641226 LOGO CONTACT US HELP LINE: 9999 999 999 0000 000 000 A| A| A Welcome User SELECT POLICY: FILE CLAIM ONLINE FOOTER FILE CLAIM ONLINE FILE CLAIM AT NEAREST BRANCH DOWNLOAD MOTOR INSURANCE CLAIM FORM NEED ASSISTANCE IN FILING CLAIM GET A PERSONALISED AGENT ASSISTANCE. CALL AT 8888 888 888 EMAIL US AT: assistcliams@abc.com ABOUT USPREMIUMPOLICY CLAIMS ENG File Claim Track Claim View All Claims Loss Details Statement Of Incident Important Instructions Policy Holder & Vehicle Details Driver, Passenger & Third Party Damage Details Upload Proof Pics LOGO CONTACTUS HELP LINE: 9999 999 999 0000 000 000 A| A| A Welcome User FOOTER List of Documents required for claim settlement (Photo Proof must be attached with claim) Claim for accidental damages: 1. Proof of insurance - Policy / Covernote copy 2. Copy of Registration Book, Tax Receipt [Please furnish original for verification] 3. Copy of Motor Driving Licence [with original] of the person driving the vehicle at the material time 4. Police Panchanama/FIR ( In case of Third Party property damage /Death / Body Injury) 5. Estimate for repairs from the repairer where the vehicle is to be repaired 6. Repair Bills and payment receipts after the job is completed 7. Claims Discharge Cum Satisfaction Voucher signed across a Revenue Stamp [format attached below] Claim for theft cases: 1. Original Policy document 2. Original Registration Book/Certificate and Tax Payment Receipt 3. Previous insurance details - Policy No, insuring Office/Company, period of insurance 4. All the sets of keys/Service Booklet/Warranty Card 5. Police Panchanama/ FIR and Final Investigation Report 6. Acknowledged copy of letter addressed to RTO intimating theft and making vehicle "NON-USE" 7. Form 28, 29 and 30 signed by the insured and Form 35 signed by the Financer, as the case may be, undated and blank 8. Letter of Subrogation 9. Consent towards agreed claim settlement value from you and Financer 10. NOC of the Financer if claim is to be settled in your favour 11. Blank and undated "Vakalatnama" 12. Claim Discharge Voucher signed across a Revenue Stamp [format attached below] Additional documents in specific claims shall be intimated separately.
- 8. Loss Details Statement Of Incident Important Instructions Policy Holder & Vehicle Details Driver, Passenger & Third Party Damage Details Upload Proof Pics
- 9. ABOUT USPREMIUMPOLICY CLAIMS ENG File Claim Track Claim View All Claims Policy Holder & Vehicle Details Loss Details Statement Of Incident Important Instructions Driver, Passenger & Third Party Damage Details Upload Proof Pics LOGO CONTACTUS HELP LINE: 9999 999 999 0000 000 000 A| A| A Welcome User FOOTER ABOUT USPREMIUMPOLICY CLAIMS ENG File Claim Track Claim View All Claims Policy Holder & Vehicle Details Loss Details Statement Of Incident Important Instructions Driver, Passenger & Third Party Damage Details Upload Proof Pics LOGO CONTACTUS HELP LINE: 9999 999 999 0000 000 000 A| A| A Welcome User FOOTER
- 10. ABOUT USPREMIUMPOLICY CLAIMS ENG File Claim Track Claim View All Claims Policy Holder & Vehicle Details Loss Details Statement Of Incident Important Instructions Driver, Passenger & Third Party Damage Details Upload Proof Pics LOGO CONTACTUS HELP LINE: 9999 999 999 0000 000 000 A| A| A Welcome User FOOTER ABOUT USPREMIUMPOLICY CLAIMS ENG File Claim Track Claim View All Claims Policy Holder & Vehicle Details Loss Details Statement Of Incident Important Instructions Upload Proof Pics Driver, Passenger & Third Party Damage Details LOGO CONTACTUS HELP LINE: 9999 999 999 0000 000 000 A| A| A Welcome User FOOTER
- 11. ABOUT USPREMIUMPOLICY CLAIMS ENG File Claim Track Claim View All Claims Policy Holder & Vehicle Details Loss Details Statement Of Incident Important Instructions Upload Proof Pics Driver, Passenger & Third Party Damage Details Browse Images LOGO CONTACTUS HELP LINE: 9999 999 999 0000 000 000 A| A| A Welcome User FOOTER UPLOAD IMAGES *Image size must not exceed 3MB Supported Formats: .png, .jpg, .gif CHOOSE IMAGES: UPLOAD SUBMIT CLAIM Email sent to User After Successful filing of Claim
- 12. ABOUT USPREMIUMPOLICY CLAIMS ENG File Claim Track Claim View All Claims CLAIM NUMBER 1231564789321 SELECT CLAIM LOGO CONTACTUS HELP LINE: 9999 999 999 0000 000 000 A| A| A Welcome User FOOTER FILED ON DATE: DD/MM/YYYY APPROVED BY SURVEYOR ON DD/MM/YYYY APPROVED AMOUNT: 99999 INR APPROVED BY ADJUSTOR ON DD/MM/YYYY APPROVED AMOUNT: 99999 INR AWAITING DISBURSEMENT DEPT ESTIMATED TIME: 3DAYS 2HRS CONTACT ADJUSTOR SELECT CLAIM: APPROVED BY ADJUSTOR ON DD/MM/YYYY APPROVED AMOUNT: 99999 INR AWAITING DISBURSEMENT DEPT ESTIMATED TIME: 3DAYS 2HRS CONTACT ADJUSTOR
- 13. ABOUT USPREMIUMPOLICY CLAIMS ENG File Claim Track Claim View All Claims CLAIM NUMBER 1231564789321 SELECT CLAIM LOGO CONTACTUS HELP LINE: 9999 999 999 0000 000 000 A| A| A Welcome User FOOTER FILED ON DATE: DD/MM/YYYY APPROVED BY SURVEYOR ON DD/MM/YYYY APPROVED AMOUNT: 99999 INR APPROVED BY ADJUSTOR ON DD/MM/YYYY APPROVED AMOUNT: 99999 INR AWAITING DISBURSEMENT DEPT ESTIMATED TIME: 3DAYS 2HRS CONTACT ADJUSTOR SELECT CLAIM: ABOUT USPREMIUMPOLICY CLAIMS ENG File Claim Track Claim View All Claims CLAIM NUMBER 1231564789321 SELECT CLAIM LOGO CONTACT US HELP LINE: 9999 999 999 0000 000 000 A| A| A Welcome User FOOTER SELECT CLAIM:
- 14. TRACK CLAIM STATUS CLAIM NUMBER 1231564789321 FILED ON DATE: DD/MM/YYYY APPROVED BY SURVEYOR ON DD/MM/YYYY APPROVED AMOUNT: 99999 INR APPROVED BY ADJUSTOR ON DD/MM/YYYY APPROVED AMOUNT: 99999 INR AWAITING DISBURSEMENT DEPT ESTIMATED TIME: 3DAYS 2HRS CONTACT ADJUSTOR CONTACT ADJUSTOR CLAIM NUMBER 1231564789321 MAX 500 CHARACTERS CHOOSE FILES SUBJECT: BRIEF DESCRIPTION: ATTACHMENTS: SUBMIT MESSAGE UPLOAD FILE NAME.FORMAT FILE NAME.FORMAT FILE NAME.FORMAT SIZE SIZE SIZE TRACK CLAIM STATUS CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321
- 15. MAX 500 CHARACTERS CHOOSE FILES SUBJECT: BRIEF DESCRIPTION: ATTACHMENTS: SUBMIT MESSAGE UPLOAD FILE NAME.FORMAT FILE NAME.FORMAT FILE NAME.FORMAT SIZE SIZE SIZE
- 16. Branch Empoyee File Claim for Insured View Filed Claims Login/ Register
- 17. ABOUT USPREMIUMPOLICY CLAIMS ENG File Claim View All Claims CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY LOGO CONTACTUS HELP LINE: 9999 999 999 0000 000 000 A| A| A Welcome Employee FOOTER REFRESH FILTER File Claim is same as File Claim for Insured
- 18. Agent/Surveyor Login/Register View Assigned Cliams File Cliams on behalf of insured Get Amount Estimate Approve/Reject Claim Review Assigned Claims View Messages
- 19. File Claim is same as File Claim for Insured
- 20. ABOUT USPREMIUMPOLICY CLAIMS ENG File Claim View MessagesView All Claims CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: WITH ADJUSTOR CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: ASSIGNED CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: REJECTED CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: CLOSED CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: WITH ADJUSTOR CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: REJECTED CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: CLOSED CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: WITH ADJUSTOR LOGO CONTACT US HELP LINE: 9999 999 999 0000 000 000 A| A| A Welcome Agent FOOTER REFRESH FILTER ABOUT USPREMIUMPOLICY CLAIMS ENG File Claim View All Claims CLAIM NUMBER 1231564789321 View Messages LOGO CONTACT US HELP LINE: 9999 999 999 0000 000 000 A| A| A Welcome Agent FOOTER APPROVE CLAIM REJECT CLAIM GET ESTIMATE SAVE
- 21. APPROVE CLAIM REJECT CLAIM GET ESTIMATE SAVE CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: WITH ADJUSTOR CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: ASSIGNED CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: REJECTED CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: CLOSED
- 22. SELECT POLICY POLICY NUMBER 999562641226 POLICY NUMBER 999562641226 POLICY NUMBER 999562641226 POLICY NUMBER 999562641226 POLICY NUMBER 999562641226 POLICY NUMBER 999562641226 FILE CLAIM VIEW POLICY DETAILS FILL CLAIM DETAILS DD/MM/YYYY HH:MM SELECT SELECT MAX 1000 CHARS NEXT SECTION LOSS DETAILS (ACCIDENT/THEFT) DATE: TIME: PLACE OF LOSS: PURPOSE OF JOURNEY: JOURNEY DESTINATION: NO OF PEOPLE TRAVELLING: NATURE OF GOODS CARRIED: POLICE REPORT DETAILS:
- 23. FILL CLAIM DETAILS NEXT SECTION STATEMENT OF ACCIDENT/THEFT OCCURRENCE FILL CLAIM DETAILS NEXT SECTION DRIVER DETAILS
- 24. FILL CLAIM DETAILS SUBMIT CLAIM DETAILS THIRD PARTY PROPERTY DAMAGE UPLOAD EVIDENCE PICTURES FILL CLAIM DETAILS NEXT SECTION OCCUPANT/THIRD PARTY INJURY DETAILS
- 25. VIEW CLAIMS CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM DETAILS MAX 200 CHARACTERS CLAIM NUMBER 1231564789321 POLICY DETAILS LOSS DETAILS OCCUPANT DETAILS ADD COMMENTS GET ESTIMATE APPROVE REJECTSAVE
- 26. CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321
- 27. VIEW MESSAGES FROM SUBJECT DATE TIME FROM SUBJECT DATE TIME FROM SUBJECT DATE TIME FROM SUBJECT DATE TIME FROM SUBJECT DATE TIME FROM SUBJECT DATE TIME FROM SUBJECT DATE TIME
- 28. Adjustor Login/Register View Assigned Claims Review Claims Approve/Reject Claims Escalate Claims View Messages
- 29. ABOUT USPREMIUMPOLICY CLAIMS ENG View All Claims View Messages CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: DUE FOR PAYMENT CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: ASSIGNED CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: REJECTED CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: CLOSED CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: DUE FOR PAYMENT CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: REJECTED CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: CLOSED CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: WITH ADJUSTOR LOGO CONTACT US HELP LINE: 9999 999 999 0000 000 000 A| A| A Welcome Adjustor FOOTER REFRESH FILTER ABOUT USPREMIUMPOLICY CLAIMS ENG CLAIM NUMBER 1231564789321 View All Claims View Messages LOGO CONTACTUS HELP LINE: 9999 999 999 0000 000 000 A| A| A Welcome Adjustor FOOTER APPROVE CLAIM REJECT CLAIM ESCALATE SAVE
- 30. APPROVE CLAIM REJECT CLAIM ESCALATE SAVE CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: DUE FOR PAYMENT CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: ASSIGNED CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: REJECTED CLAIM NUMBER 1231564789321 FILED ON:DD/MM/YYYY STATUS: CLOSED
- 31. VIEW CLAIMS CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM NUMBER 1231564789321 CLAIM DETAILS MAX 200 CHARACTERS CLAIM NUMBER 1231564789321 POLICY DETAILS CLAIM DETAILS SURVEYOR COMMENTS ADD COMMENTS ESCALATE APPROVE REJECT UPLOAD EVIDENCE PICTURES SAVE
- 33. SALESEMPLOYEESPOLICY CLAIMS ENG CLAIM NUMBER 1231564789321 STATUS: PENDING ACTION CLAIM NUMBER 1231564789321 STATUS: WITH AGENT CLAIM NUMBER 1231564789321 STATUS: REJECTED CLAIM NUMBER 1231564789321 STATUS: WITH AGENT CLAIM NUMBER 1231564789321 STATUS: WITH ADJUSTOR CLAIM NUMBER 1231564789321 STATUS: CLOSED CLAIM NUMBER 1231564789321 STATUS: WITH AGENT VIEW REPORTS CREATE REPORTS LOGO CONTACT US HELP LINE: 9999 999 999 0000 000 000 A| A | A Welcome Manager FOOTER VIEW ALL CLAIMS M September 16 T W T F S S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 PLANNER FROM SUBJECT DATE TIME MESSAGES FROM SUBJECT DATE TIME FROM SUBJECT DATE TIME FROM SUBJECT DATE TIME FROM SUBJECT DATE TIME FROM SUBJECT DATE TIME REPORTS MANAGER S DASHBOARD WIDGETS < >
- 34. CLAIM NUMBER 1231564789321 STATUS: PENDING ACTION CLAIM NUMBER 1231564789321 STATUS: WITH AGENT CLAIM NUMBER 1231564789321 STATUS: REJECTED CLAIM NUMBER 1231564789321 STATUS: WITH AGENT CLAIM NUMBER 1231564789321 STATUS: WITH ADJUSTOR CLAIM NUMBER 1231564789321 STATUS: CLOSED CLAIM NUMBER 1231564789321 STATUS: WITH AGENT VIEW ALL CLAIMS
- 35. FROM SUBJECT DATE TIME MESSAGES FROM SUBJECT DATE TIME FROM SUBJECT DATE TIME FROM SUBJECT DATE TIME FROM SUBJECT DATE TIME FROM SUBJECT DATE TIME VIEW REPORTS CREATE REPORTS REPORTS
- 36. SALESEMPLOYEESPOLICY CLAIMS ENG SELECT SELECT CLAIM NUMBER 1231564789321 STATUS: PENDING ACTION CLAIM NUMBER 1231564789321 STATUS: WITH AGENT CLAIM NUMBER 1231564789321 STATUS: REJECTED CLAIM NUMBER 1231564789321 STATUS: WITH AGENT CLAIM NUMBER 1231564789321 STATUS: WITH ADJUSTOR CLAIM NUMBER 1231564789321 STATUS: CLOSED CLAIM NUMBER 1231564789321 STATUS: WITH AGENT LOGO CONTACTUS HELP LINE: 9999 999 999 0000 000 000 A| A| A Welcome Manager FOOTER VIEW CLAIMS SELECT ROLE: SELECT EMPLOYEE: ASSIGN CLAIM CLAIM DETAILS OF SELECTED CLAIM FROM ABOVE LIST
- 37. SELECT SELECT CLAIM NUMBER 1231564789321 STATUS: PENDING ACTION CLAIM NUMBER 1231564789321 STATUS: WITH AGENT SELECT ROLE: SELECT EMPLOYEE: ASSIGN CLAIM
- 38. SALESEMPLOYEESPOLICY CLAIMS ENG SELECT SELECT DD/MM/YYYY DD/MM/YYYY LOGO CONTACT US HELP LINE: 9999 999 999 0000 000 000 A| A| A Welcome Manager FOOTER CREATE REPORTS PERIOD: GENERATE CLAIM TYPE: FROM DATE: TO DATE: CLOSED REJECTED PENDING ACTION WITH AGENT WITH ADJUSTOR WITH DISBURSEMENT CLAIM STATUS: CLAIM AMOUNT: Rs.10000 - RS.100000 Rs.1000001 - RS.500000 Rs.5000001 - RS.1000000 Rs.10000001 AND ABOVE FILTERSSORT
- 39. SELECT SELECT DD/MM/YYYY DD/MM/YYYYPERIOD: GENERATE CLAIM TYPE: FROM DATE: TO DATE: CLOSED REJECTED PENDING ACTION WITH AGENT WITH ADJUSTOR WITH DISBURSEMENT CLAIM STATUS: CLAIM AMOUNT: Rs.10000 - RS.100000 Rs.1000001 - RS.500000 Rs.5000001 - RS.1000000 Rs.10000001 AND ABOVE FILTERSSORT