Kaizen -CONTINUOUS IMPROVEMENT CYCLE

3. • Team Effort- Implementing Kaizen is not just the job of one person or
higher ups in the management but involves each and every member of the
organization.
• Good Processes & Fair Practice- Kaizen believes that good processes
bring good results . Stay focus on good result means apply the “Zero
Tolerance Policy “
• Focus on Small, Continuous Changes- Kaizen practitioners believe that
small, continuous changes bring much better results than a few drastic,
big-level changes.
• Elimination of Waste- The basic objective of Kaizen is to eliminate waste
called as “Muda”. (Eliminate the waste stand for 5S-practices)

5. External
(Customer
Perspective)
Internal (Process,
Policy, People,
Product)
PLAN (WORK
TO DO AS PER
SOP OR
OTHERS)
Sales ,
Customer
service
Stock
rearrangemen
t, Staff
Training etc

6. External
(Customer
Perspective)
Internal (Process,
Policy, People,
Product)
Develop and
implement a
solution;
decide upon a
measurement
to gauge its
effectiveness.
INDENTIFY
THE ROOT
CAUSE OF
THE
PROBLEM
WHILE
DOING IT

7. • Ensure Goals are Satisfied: Ensure that the any Process or
maintaining any policy according as per organizational
slandered are maintained properly with no deviation.

8. • ENSURE CUSTOMER ARE ABLE TO
GET PROPER SERVICE OR RIGHT
PRODUCT
• ANY OTHER CAUSE FOR EXTERNAL
EXTERNAL(CUSTOMER PERSPECTIVE)
• ENSURE FOLLOW THE FAIR
PRACTICES THAT ARE UNDER SOP
OR POLICY.
• ENSURE PEOPLE ARE ACT AS RIGHT
WAY FOR CARRY ON BRAND IMAGE
INTERNAL
(PROCESS,POLICY,PEOPLE,PRODUCT)

9. ACT : FOR MAINTAIN THE STANDERED WAY OF OPERATION OR MAINTAIN THE
“ZERO TOLERENCE POLICY” OR “WHISTLE BLOWER POLICY” .
Are the goals set in the first stage being met with the solutions suggested?
If not, you need to develop more effective solutions or you need to reevaluate
the goals set earlier. So you need to go back to reassess your goals and see
which goals were achieved and which were not.
Kaizen is a continuous process - a mindset for continuous improvement. So in
this stage you need to keep monitoring the solutions, improvise them and as
bottlenecks emerge, repeat the cycle once again- Plan, Do, Check, Act. This
should become a culture, a habit so that you never stagnate and keep
improving and improving.

10. SAMPLE - FOR KAIZEN REPORT FORM

11. THANK YOU