Quality Management Activity1.1

1. TOTAL QUALITY
MANAGEMENT GURUS
QUALITY MANAGEMENT
ACTIVITY 1,1
PAMELA BERMEO MAURAT

2. EDWARDS DEMING
 The problem of quality lying with management, not the workers
 His list of 14 point of management principles, emphasize the prevention of
poor quality development
 His “seven deadly diseases” help to understand the reasons that inhibit
creativity and new thinking:
 Lack of constancy of purpose
 Short-term thinking
 Individuals’ evaluation through rating or review
 Job hopping
 Management by the use of visible figures

3.  He analyses the causes of education quality failure:
 Common causes:
 Poor curriculum design
 Poor maintained buildings
 Poor work environment
 Lack of necessary resources
 Insufficient staff development
 Special causes:
 Procedures and roles not being followed
 Communication failure, misunderstandings
 Poor skills, knowledge of attitudes necessary to the
teacher

4. JOSEPH JURAN
“Fitness for use or purpose”
Meeting specifications may be necessary condition of quality, but it is
not a sufficient one.
Poor quality is the result of poor management
Quality does not just happen, it has to be planned
Strategic Quality Management SQM: staff at different levels making
their own contributions to quality

5. SQM in education:
Senior managers:
Setting out the vision of the
institution, priorities and
policies
Head of department:
Quality assurance, coordinate
information, monitoring
teaching teams and senior
management
Management-controllable defects
account for over the 80% of all
quality problems

6. PHILIP CROSBY
He has two powerful ideas:
Quality is free: savings from
quality improvement programs
pay for themselves
Zero defects: errors, failures, or
waste can be totally eliminated if
the organization has the will.

7. Crosby's improvement program
1) Management commitment
2) Commitment with the setting up of a quality improvement
team
3) Quality measurement: measures the nonconformance that
permits a corrective action
4) Quantify the costs of quality
5) Quality awareness: raise the awareness
6) Corrective action: eliminate poor quality
7) Zero defects planning: the Zero Defects Program should be
introduced
8) Need for supervisor training
9) The holding of a Zero Defects day
10)Goal settings
11)Error-cause removal
12)Quality councils

8. TOM PETERS
 Leadership is the base to the quality improvement process
 The leader is a facilitator and a person with vision who
motivate the rest of the team
 Main contributions
 The MBWA Managing by Walking About:
 An effective leader following characteristics:
 Listening to staff, teaching and transmit values,
and giving help and advice

9.  Attributes of the quality
revolution:
 Obsession with quality
 Measurement of quality
 Quality is rewarded
 Multi function teams
 Everyone is involved
 Quality improvement is a
never ending journey

10. KAORU ISHIKAWA
Quality circles:
It is a voluntary group of 5 to 12 staff, they
meet regularly in order to contribute to the
improvement and development of the
enterprise
Other companies prefer the quality circle by
a teamwork