2. Overview workshop
• The National Principles for Public
Engagement
• Outline of the Evaluation Toolkit
• What does success look like?
• Current practice
• Future planning
• Collecting and using evidence
3. Background to the
Principles
Aim
To encourage good quality,
consistent engagement activity with
service users and the general public
by those who provide services
4. Background to the
Principles
• They are a set of national principles aimed at
statutory and third sector Public Service
providers
• Principles have been finalised following a
lengthy process of informal engagement and
more formal consultation
• They are overarching principles and not a ‘how
to guide’ on public engagement
5. Definitions
• Engagement – An active and participative process
by which people can influence and shape policy and
services that includes a wide range of different methods
and techniques
• Consultation – A formal process by which policy
makers and service providers ask for the views of
interested groups and individuals
• Participation – People being actively involved with
policy makers and service planners from an early stage of
policy and service planning and review
6. National Principles of
Public Engagement
1. Engagement is effectively designed to
make a difference
Engagement gives a real chance to influence policy,
service design and delivery from an early stage.
7. National Principles of
Public Engagement
2. Encourage and enable everyone
affected to be involved, if they so
choose
The people affected by an issue or change are
included in opportunities to engage as an inidicidual or
as part of a group or community, with their views both
respected and valued
8. National Principles of
Public Engagement
3. Engagement is planned and delivered
in a timely and appropriate way
The engagement process is clear, communicated to
everyone in a way that’s easy to understand within a
reasonable timescale, and the most suitable method/s
for those involved is used.
9. National Principles of
Public Engagement
4. Work with relevant partner
organisations
Organisations should communicate with each other
and work together wherever possible to ensure that
people’s time is used effectively and efficiently.
10. National Principles of
Public Engagement
5. The information provided will be
jargon free, appropriate and
understandable
People are well placed to take part in the engagement
process because they have easy access to relevant
information that is tailored to meet their needs.
11. National Principles of
Public Engagement
6. Make it easier for people to take part
People can engage easily because any barriers for
different groups of people are identified and
addressed.
12. National Principles of
Public Engagement
7. Enable people to take part effectively
Engagement processes should try to develop the skills,
knowledge and confidence of all participants
13. National Principles of
Public Engagement
8. Engagement is given the right
resources and support to be effective
Appropriate training, guidance and support are
provided to enable all participants to effectively
engage, including both community participants and
staff.
14. National Principles for
Public Engagement
9. People are told the impact of their
contribution
Timely feedback is given to all participants about the
views they expressed and the decisions or actions
taken as a result; methods and form of feedback
should take account of participants’ preferences.
15. National Principles of
Public Engagement
10. Learn and share lessons to improve
the process of engagement
People’s ecperience of the process of engagement
should be monitored and evaluated to measure its
success in engaging people and the effectiveness of
their participation; lessons should be shared and
applied in future engagements.
16. Levels of Engagement
Engagement Model
Inform Listen/consult
We will tell you what we’re doing, advise you, answer We will ask questions, listen to your concerns and
questions, signpost information. suggestions, use your feedback to develop policy,
services and legislation.
Channels: website, media, campaigns, Channels: blogs, online forums, surveys, focus
publications, advertising, events/conferences, groups, consultation, public and 1:1 meetings,
telephone, email, face-to-face front-line feedback, stakeholder and citizen panels
Involve/Partner Empower/Delegate
We will work together to design and deliver We will give you responsibility for making decisions,
policies and services, share decision making, managing resources and delivering policies and
maintain relationships. services.
Channels: workshops, advisory panels/committees, Channels: participatory budgeting, grant giving,
liaison groups, 1:1 relationships, citizens’ contracting, ballots
juries/forums, community toolkits, online forums/web-
chats, networks, 'doing the day job’
17. Evaluation Toolkit
4 stage process:
1.Allocate responsibility and build capacity for the
evaluation of engagement.
2.Planning the evaluation of engagement
3. Implementation of engagement activities
4. Evaluation of engagement
23. Diolch am wrando
Thank you for
listening
www.participationcymru.org.uk
Notes de l'éditeur
People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
Not receiving feedback is one of the greatest criticisms levied against the consultation / engagement process. If people have given their time to offer their views and suggestions then it is really important that they should know what difference that has made. The Tesco effect, ‘We asked, You said, We did…
People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.