http://www.spsevents.org/city/jerseyci/jersey2014
This session, based on experience feedbacks from deployment and use of Yammer in companies of various sizes (10 users to large and multinational companies), will showcase all you have to know on Yammer use.
At the end of this session, you will be able to use Yammer’s basic and advanced features (including enterprise features).
4. Agenda, first version
1
Connect
or join
3
Networks
and groups
Publish 5
New
content
4
Interact with
Content and
People
Go further
8
Expand usage
by scenarios
9
Master
your profile
2
Choose the
interface
language
Go Yammer
Enterprise
7
Master
Search
10 6 Engage
5. 50%
of work requires network contribution
4 out of 5
employees are ineffective at collaboration
20-25% Potential improvement possible in knowledge worker productivityAgenda, 2ndversion
Connect
Content
People
Engage
12. Know how to go back to your Home network
Bottom, left or Top, right
Then choose the first one
What is your home network ?
◦This is the privateand securecollaboration spaceof yourcompany.
◦Only employees with verified corporate email addresses can join the Home Network and access its content and users.
◦But Admins can invite external users as guests to the Internal Network
13. External network #3
External network #2
External network #1How Yammer spaces are organized ?
Create a new network
Create Group
Create Group
Create Group
Create Group
15. View groups
How to find groups
Search!
Groups” under your profile (1)
“Browse Groups” in the left navigation bar (2)
“… > Groups” on the top menu bar
Actions
Create a group
Filter group by type
Search
Join a group
18. View conversations
ALL Yammer content (files, notes, …) is contained in a group
Public or private
Default “All Company” or “All Network” group
Choose which content you want to see
Top : Relevant (based on an algorithm)
All : All conversations
Following : People, groups or topics you’re following
The number of unread items is displayed (1)
Don’t forget to save your feed selections! (2)
19. Tip -Hide a conversation
You can easily hide a conversation
The message with reappear if
◦You’re mentioned
◦Someone replies
20. Inbox
Contains
Announcements
Mentions (@)
Private messages
Conversations (Joined or followed)
Categorized(Unread/Read messages)
Features
Search a message
Createmessage
Mark as unread
Stop following in Inbox
21. Publish new content
You can
◦Publishan update
◦Publisha poll
◦Praisesomeone
◦Makean annoucement(if youcreatedthe group)
Goes to Inboxof everygroup member
22. Publish new content (2)
Search before posting!
Select the appropriate group
Homepage = “All Network / group”
Add properties
#hashtag
People to notify
Topics
Files
Add attachment (from your computer / from Yammer)
You can share with someone not belonging to a private group
23. Tip : View group type easily
The submit button depends on the group type
Public
Private
Private with coworker
Hover the “in reply to” link to see the parent reply
25. Modify content
Default features (1)
Like
Reply
Share (group or PM)
(Translate)
“More” features (2)
Follow in Inbox
View conversation (Full page)
Add or editTopics
Bookmark (accessible via your profile)
Email Me
DeleteThis can cause orphan replies
26. Search feature
Best Practices
Search before posting
Search before creating a group
Features
Search on title/name, not on content!
Search on profile properties
Results categorized by type (2)
Access to full results list (1)
27. Search –Full results list
Access to full results list
“See more search results” link
“Enter” key
Features
Search on content!
Results categorized by type (1)
Search term highlighted (2)
Advanced search (3)
28. Search –Topics
Features
Results categorized by type (1)
Follow the topic (2)
Rename the topic (3)
30. Engage your colleagues
Quick Launch
◦Guide to Creating a Yammer Help Group
◦New User Checklist
◦Ready, Set, Go!Guide
◦Create another group, called the Yammer Ideas Group
◦This can be as simple as emailing your coworkers
◦a YamJam? It’s a 30-60 minute, live Q&A session hosted on Yammer about any topic
Comprehensive Launch
◦Strategic Plan Template
◦Guide to Network Roles
31. Network roles
A launch team typically has the following important roles:
Project Manager.Oversees launch execution.
Community Manager.Helps with launch execution and manages day- to-day network activity after launch.
Executive Sponsor.Communicates the high-level vision and values of Yammer to the company.
Power Users.Help train users and manage objection handling.
IT Specialist.Oversees all technical aspects of the rollout, including integrations
https://about.yammer.com/success/wp- content/uploads/sites/13/Guide-to-Network- Roles_en_US.pdf
32. Organize a YamJam
Aka a live event on Yammer
1.Determine the audience
2.Select a #Topic
3.Ask a leader to participate
4.Pick a date and time that works for the audience
5.Market it to a wide audience
6.Rehearse with key people involved
7.Make it happen
33. Expand usage by exploring enterprise social scenarios
Explore enterprise social scenarios with Yammer and other Microsoft products
35. Typical use cases
Yammer for Onboarding
Yammer for project management
36. The Official Yammer Use Case Catalog
General
◦Competitive Intelligence
◦Events
◦Identifying expertise
◦Partner Engagement
◦Project Management
Corporate Communications
◦Strategic Communication
Human Resources
◦Onboarding new employees
◦Employee engagement
◦Learning and Development
Information Technology
◦IT Support
Marketing
◦Manage Internal & External PR Efforts
Operations
◦Communicate in Time of Crisis
◦Mergers & Acquisitions
Sales & Customer Service
◦ImproveCustomer Service
◦Manage Sales & Customer Relationships
37. Grow Your Network
Guide to Measuring Business Value
◦Measure Success
Qualitative Approach
Quantitative Approach
Guide to Showcasing Your Network
Guide to Events
38. From Mailboxto Yammer and backhttp://yos365.wordpress.com/2014/09/15/yammer-from-mailbox-to-yammer-and-back/
39. Follow updates in your mailbox
To update you email settings, go to «Edit profile» and then «notifications» :
40. Publish to Yammer by e-mail
Each Yammer group has its own email
The email is posted as a message in the group
Email chain is included as PDF attachment (1)
Stored in the group files
41. Publish to Yammer by e-mail (external users)
Include an email address in a reply, even for a user not on Yammer!
The external user can reply by email (without signing on Yammer)
The user mail address must match the network
42. Tip : Hide email signature
Add “--” before your signature to prevent it from posting
Doesn’t work for images
Choose the white color to prevent it from appearing on the conversation
47. Interact with People
Praise people
One or more person
Choosean icon
Addtopics
Access to people list
Top bar “… >People”
Search!
Actions
Follow / Unfollow
Viewprofile (Infos, activities, following, …)
Send Message
Org Chart
48. Organizational chart
Feature enabled by a network administrator
Add Manager / Colleague / …
Available via your profile
49. Edit your profile
All fields are searchable!
Click on your name then on “Edit profile”
Or “…” then “Edit profile”
50. Edit your profile (2)
Add more information about yourself
Contact
Work and education
TIP : Use #yamin Twitter to post your tweet to Yammer
51. Edit your profile (3)
Use the left navigation bar to access more options
•Password
•Networks
•Account Activity
•My Applications
•Notifications
•Preferences
52. Edit your profile (4)
2 settings you have to know!
•Notifications
•Preferences
53. Instant messaging in Yammer
Start online conversation immediately
Search for people (1)
Add people (with access to full conversation history) (2)
Use emoticons (Reference)
Options
Enable / Disablesounds
Display / Hide messages (Messages redirected in user’s Inbox)
54. Instant messaging in Yammer (2)
“Like” any paragraph
The conversation becomes a private message, synchronized with the chat window
55. Notes
Use notes tocollaborate!
Notes are created inside groups
Co-authoring
Invite peopleto work on your note
Changes are highlighted in real-time
Related content (File / Note / Link)
Automatic if linked inside the note
No lost content (drafts are auto-saved!)
Mark this note as official to avoid changes
Network admin
Group admin
56. Notes –Start conversation
Start a conversation / poll or Praise someone on a note
The note will be automaticallyattached
Add tags, notify people …
Remember, the note has been created inside a group!
57. PDF Files
Text in PDFs uploaded to Yammer is searchable
Comments on a PDF are saved as annotations in the downloaded file
60. Tips
Display an “Out of Office” message by adding (OOO mm/dd/yyyy) in your last name
iPhoneimages need to be taken vertically w/ home button on bottom or horizontally w/ home button on the right
Type “?” to see all available shortcuts
Mention people with a “@” or by typing the first letter in upper case
You can bookmark and hide conversations
Hide your email signature by adding “--” before your signature
Change the behavior of the “enter” key in your profile settings
Use #yamin Twitter to post your tweet to Yammer (if linked in your profile)
Reply with a hashtagto add a topic
Text in PDFs uploaded to Yammer is searchable
When coworkers leave comments on a PDF in Yammer, they are saved as annotations in the downloaded file
There's a "Top" button to avoid you to scroll to the top
61. Group Admin :
◦When you create a group
◦You can configure options for the group
◦Group Admin can delete messages posted into a groupBecome Group Admin…
62. Become Network or Verified Admin…
Demystifying Yammer Permissions and Roles
Admin Access Privilegesin Yammer Admin Guide
63. Understand users and Security in Yammer
At the heart of Yammer : the user
Always connected to its internal network (ex. abalon.fr)
Member of external networks
4 states
User
Read an publish messages
Group Admin
Can delete items in group
Network
Admin
A few more capabilities
Give all administration capabilities
Data export
Give access to private groups
Verified Admin
Yammer enterprise
required
65. Keep up to date on upcoming new features
… by viewing Yammer External Release Schedule. https://about.yammer.com/success/engage/grow-your- network/release-schedule/
66. Synchronize your users from on-premises AD to Yammer http://technet.microsoft.com/en-us/library/dn457819(v=office.15).aspx
67. You have multiple business units with different email domains
By default, your Yammer network can only be accessed by employees whose email addresses match the domain used to name the network
But you can invite external users to all your networks (home and external)
With help of Yammer support, you can merge networks