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SL .No. TOPIC
1. INTRODUCTION:
BACKGROUND
REVIEW OF LITERATURE
OBJECTIVES & SCOPES OF THE STUDY
RESEARCH METHODOLOGIES
2. CONCEPTUAL OVERVIEW:
NATIONAL & INTERNATIONAL SCENARIO
3. PRESENTATION OF DATA ANALYSIS & FINDINGS :
DATA TYPE & SOURCES
ANALYSIS OF FINDINGS
CASE STUDYOF SBI BANK
4. CONCLUSIONS & RECCOMENDATIONS :
SUMMERY OBSERVATION
SUGGESTIONS
LIMITATIONOF THESTUDY
5. BIBLIOGRAPHY
6. ANNEXURE-1-A
7. ANNEXURE-1-B
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The age of Google and Wikipediahas ensured that wedo most of our activities
online. What is absolutely incredible is that we can rely for almost everything on
the internet. More business then we can ever imagine is done online. The Indian
banking industry has undergoneunprecedented rivalry among unconventional
banking organizations. The introduction of latest technologies along with the
deregulation of the banking sector has attracted new players to makea foray into
the industry rapidly and competently. If you consider the presentage of banking ,
online banking has made things much easier and has saved lot of time of bank
employees as well as general public. The traditional way of waiting in a queue and
filling up all the forms manually , is no hasslenow for transaction with any bank .
The shift fromto “ONLINEBANKING” has been a leap change.
Here , I discuss aboutintroduction , need of online banking ,types of online
banking , the risks associated with it , its advantages and disadvantages & an
analysis of the number of customers who avail online banking facilities. This
projectreport outlines the concept of online banking with advantages and
disadvantages. Also a comparativestudy of nationalized banks in Kolkata region
to analyze online banking , mobile banking services used by users in those banks.
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The twenty-firstcentury is characterized by the use of information technology
which has revolutionized not only our working patterns but our style of living also.
A new era of banking , coined “ONLINEBANKING” or “INTERNETBANKING” has
come into existence , where customers can performtheir financial transactions
electronically over the internet through their personalcomputer or laptop at a
time convenient and suitable to them , withoutvisiting concerned bank and thus ,
in this manner they can savetheir precious time & utilize in other crucial tasks.
Furthermore, customers are expected to performat least one of the following
transactions online , namely viewing account balance and transaction histories ,
paying bills. Transferring funds between accounts , ordering cheques , managing
investments and stock trading. Internet banking as a medium of delivery of
banking services and as a strategic tool for business developmenthas gained wide
acceptance internationally and is progressing in India as more and more banks are
entering the fray . India can be said to be on the threshold of a major banking
revolution with net banking having already been unveiled. Internet banking is
defined as “THE PROVISION OF RETAIL AND SMALL VALUEBANKING PRODUCTS
AND SERVICES THROUGH ELECTRONIC CHANNELS”.
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Client goes tothe banks website andkeys in
the user ID & password
Gives instructions online
The money is transferredina matter of
minutes
6. In the presentscenario , most of the business organizations areusing the
internet for a variety of communication tasks , such as promotion of consumer
awareness and interest , providing information and consultation , facilitating two-
way communication with customers through e-mail , stimulating producttrial and
enabling customers to place orders. In order to avail the benefits that are accrued
through using internet , financial institution like banks are transforming
themselves and conducting their business electronically.
Competition and the constantchanges in technology and lifestyles have
changed the face of banking. Nowadays , banks areseeking alternative ways to
provideand differentiate amongsttheir varied services. Customers , both
corporateas well as retail , are no longer willing to queue in banks , or wait on the
phone , for the mostbasic of services. They demand and expect to be able to
transacttheir financial dealings where and when they wish to.
E-Banking can be defined as “delivery of banks servicestoa customer at
his office or home using Electronic Technology”. Thequality , range and price of
these electronic services decide a banks competitive position in the industry.
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7. How online-banking helps :
1. To corporate :
1. Competition: Banks feel the need to offer e-banking services today
justto keep up with the competitors and to be able to retain their
existing customers.
2. NewMarkets : The internet is not only a low costapproach to
determine new distribution channels but also to establish a presence
in new and upcoming markets.
3. Customers services : E-Banking offers banks an opportunity to
improveon their customer services by collecting and managing
information pertaining to their customers and their individualistic
preferences.
4. Reduce costs : E-Banking is an opportunity for banks to reduce their
overhead cost of an ordinary bank accounts for 50% - 60% of their
revenues , whereas the running cost of InternetBanking are a mere
15% - 20% of revenues. For examples , in India , Net Banking is
estimated to costjust INR2per transaction compared to the INR43
incurred while banking at the branch.
2. To customers :
1. Anywherebanking no matter wherever the customers in the world ,
online banking is justa website away. Balance enquiry , requestfor
services , issuing instructions etc. Fromanywherein the world are
possible. Customers can use their computers and a telephone
8. modem to dial in fromhome or any site wherethey have access to a
computer.
2. Any time banking managing funds in real time and most importantly ,
24 hours a day , 7 days a week.
3. Convenience acts as a tremendous psychologicalbenefit all the time.
4. Cash or card free banking through PC banking. E-Banking expands the
domain of access to banking services.
5. Brings down cost of banking to the customer over a period of time.
6. Cash withdrawalfrombranch / ATM.
To Bank :
1. Innovative, secure, addresses competition and present the bank as
technology driven in the banking sector market.
2. Reduces customer visits to the branch and thereby human
intervention. This impact tells upon establishment costs of the bank.
3. Inter-branch reconciliation is immediate thereby reducing chances of
fraud and misappropriation. Onlinebanking an effective medium of
promotion of various schemers of the bank , a marketing tool indeed.
To merchants , Traders etc. :
1. Increasein business becauseof increased purchasing power of the
credit card holders and ease with which purchasing can be done.
2. Less need for merchants or traders to provide credit facility to their
customers.
9. 3. Marketing E-commercea reality and globalizing the trade.
4. Development of global and loyal clientele base. Assured immediate
payment & settlement.
5. Avoid all the costand risk problems involved in handling cash.
6. Providing services of international standard at low transaction
corporation.
To Government and Nation :
1. Globalization of trade and E-commerce.
2. Providing global marketto the national products and services.
3. Establishment of E-commerce in India will promoteexports and
increase inflow of foreign exchange.
4. Promotion of E-commerce and E-marketing will eliminate the risk of
carrying heavy cash.
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10. Online baking offers you a quick and convenient way to manage your money. In
fact , through it varies frombank to bank , there are generally few types of
transactions or other management actions that cannot be done online with an
established accounts.
The different types of E-Banking are :
1. Accounts managements : Online banking systemallow you to log in
through their website and view your accounts information. There may be
severalpasswords or log-in codes you have to input to gain access to your
account. You can check your currentbalance and balance history , initiate
transfers between accounts and view accountactivity.
2. Deposits andpayment : Direct depositis a type of banking that allows you
to provide a routing number so money can be transferred into your account
automatically.
3. E-statements : E-statements or electronic statements are your regular bank
statements made available online.
4. Pay bills : With internet bill pay services you may log into your account and
authorizepayments without having to write or mail checks. You will need
to enter the account number and remittance address onetime for each
vendor ,but successivepayments willrequire only the date and amount.
5. Loans and new accounts : Consumers may apply for loans , credit cards and
mortgages , as well as open and fund checking and saving accounts online.
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11. PremKumar and EsthenGnanapoo (2008) , “Online banking the
essential needof today” it was found out that the currenttrends are quite
comforting for customer but it does posethreats and problem to banks. As
we had find information’s technology invading the banking sector , only
banks , which used the right technology , could come out with success.
The concept of electronic banking has been defined in many ways.
According to Birch and Young (1997) analyzed theconsumer side for E-
banking and the results showed that consumers basically seek for
transactionalefficiency , choice for coreand non-corebanking products
and access to competitive prices and returns.
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Banks have transformed themselves and are offering services through internet.
Online banking is defined as the automated delivery of new and traditional
banking products and services directly to customers through electronic ,
interactive communication channels. Online banking includes the systems that
enable financial institution customers , individuals or businesses to access
accounts , transactbusiness or obtain information on financial products and
services through a public or private network , including the internet. Now days
nationalized banks concentrate more on the online banking services and there is
12. competition in between them. The customers of nationalized banks are also
attracted towards online banking services hence the projectreport analysis is
done.
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Following objectives are set for study :
To study concepts of online banking.
To study advantages and disadvantages of online banking.
To study the comparison of online banking , ATM and Mobile Banking
facility used by the customer in various national banks.
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13. All the technologies invented by mankind to easy its life havetheir shareof
advantages & disadvantages. Similarly , Online banking also has its share of
advantages and disadvantages.
Advantages :
1. Online banking is totally easy thing to do. In the comfortof your
home or offices , you can do whatever monetary transactions you
wish to do with your bank. The services and various features of
your bank are always available 7 days a week 24 hours in a day and
365 days in year. The most interesting thing here is that ,
everything can happen at justone click of your mouse. Online
Banking is also stress freebecause it never closes unlike the
traditional banking that has cut off time.
2. Bill payments can also be handled properly and smartly. Instead of
waiting for certain due dates , you can easily pay all your
transactions using your computer and in coordination with your
bank. Online banking is also ubiquitous or simply put smart. This
enable you to do troubleshooting regarding any problems that may
arise fromyour business. Another greatadvantage of online
banking is the interest rates.
3. Another advantages is the speed of every transaction. Online
transaction , compared to ATM or traditional banking works faster.
4. Banking online is both efficient and effective. With justone secure
site , all your financial transaction can be managed orderly.
14. Disadvantages :
1. Setting upan account may take time : In order to register for your
banks online program, you will probably have to provideID and
sign a format a bank branch.
2. Legal issues : If you and your partner wish to view and manage your
assets together online , one of you may have to sign a durable
power of attorney before the bank will display all of your holdings
together.
3. Learning difficulties: Banks sites can be difficult to navigate at first.
Getting acquitted with the banking sites softwaremay require
some time to read the tutorials in order to become comfortable in
your virtual lobby.
4. Sites changes andupgrades : Even the largest banks periodically
upgradetheir online programs , added new features in unfamiliar
places .
5. Customers service: There is no personalcontact with any of the
staff and if talk to any staff through the telephone , you have no
guarantee you are talking to bestperson available.
6. Security concern: Even through E-Banking heavily encrypted ,
through the developing technology , it`s hard to rule out “hackers”
who may access your bank accounts.
7. Technical breakdown: As with all technologies , online banking
websites something go down.
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Researcher has analyzed online banking data from the year 2008 – 2011
of a few nationalized banks. Researcher has selected Bank of
Maharashtra , State Bank of India , Bank of Baroda , Union Bank of
India and Central Bank of India as a sample for study.
Geographical scope of the study is limited to the Kolkata Region.
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The data collected for the project is in the form of written as well as verbal
information.
1. Primary data : The information about the selected bank is gathered from
the discussion with the employees of the bank. For data collection ,
observation and interview method is used. Interview of manager can be
conduct to get information.
2. Secondary data : The secondary data was collected fromsummary reports ,
E-mails , Circulars , Books , Notifications of RBI and an annual report of the
banks from 2008 – 09 to 2010 – 2011.
3. Data analysis : Researcher has selected Bank of Maharashtra , State Bank
of India , Bank of Baroda , Central Bank of India and Union Bank of India in
Kolkata region as a sample for study.
16. In above study ATM , Net Banking and Mobile Banking facility used by the
customer in selected nationalized bank can be analyzed.
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INDIAN SCENARIO
The ITrevolution had a great impact in the Indian Banking System. The useof
computers had led to introduction of online banking in India. The use of the
modern innovation and computerization of the banking sector of India has
17. increased manifold after the economic liberalization of 1991 as the country`s
banking sector has been exposed to the world`s market. TheIndia banks were
finding it difficult to complete with the Internationalbanks in terms of the
customer servicewithout the useof the information technology and computers.
The RBI set up a number of committees to define and coordinate banking
technology.
In 1994 , Committee on Technology issues relating to payment systems , Cheque
clearing and securities settlement in the banking industry (1994)was setup under
the chairman Shri. WS Saraf. Itemphasized electronic funds transfer (EFT) system
, with the BANKNET communications network as its carrier. Italso said that MICR
clearing should be set up in all branches of all banks with more than 100
branches.
In 1995 , Committee for proposing Legislation on electronic funds transfer and
other electronic payments (1995) again emphasized EFTsystem.
Total numbers of ATMs installed in India by various banks as on end June 2012 is
99,218 . The New Private Sector Banks in India is having the largest numbers of
ATMs which is followed by off-siteATM s belonging to SBI and its subsidiaries and
then it is followed by new private banks , Nationalized banks and Foreign banks.
While on site is highestfor the nationalized banks of India.
INTERNATIONAL SCENARIO :
18. The western countries havetapped the field of online banking much better than
their eastern counterparts. The public awareness aboutonline banking is much
more in the American and the Europe than the Asian Countries.
NORTH AMERICA : North Americahas the biggest success story when it
comes to online banking. The number of users of online banking is
staggering. This zone is way ahead in online banking than mostof the other
countries of the world.
EUROPE : The Dutch and Finnish are the biggestonline bank users ,
according to figures of online banking habits across Europe.
Nearly 4 in 5 Dutch people aged 16 – 75 do their banking online according
to Statistics Netherlands. This brings the Netherlands to the top of the
European Union. The share of people banking online has increased by more
than half since 2005. Theolder generations have caught up.
79% of the Dutch aged 16 – 75 engaged in Internet Banking in 2011. The
Netherlands together with Finland havethe highest shareof Internet
Banking in the European Union. In Bulgaria and Romania there is hardly any
InternetBanking. In the EU an averageof 37% of the 16 – 75 years old does
their banking online.
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Researcher has selected somebanks , there are Bank Of Maharashtra , State
Bank of India , Bank Of Baroda , Union Bank of India in Kolkata region as a sample
for study. Banks can take all types of possiblesteps to convince customer to use
19. the online banking services regularly. All staff members including peons , urged
the savings and currentaccountholders to take maximum benefit from online
banking. Online banking is helpful for the banks to increaseits overall image as
well as for the business of the bank. Researchers observed that every day on an
average4 – 5 savings accounts wereopened and fromthem at least 3 accounts
demanded for online banking services like ATM , mobile banking or net banking.
Many customers havecertain problems , problems ranging fromilliteracy ,
pensioner persons who don`tknow much about online banking. There is a
separate data baseor records storein the server butbranch also maintained
manual records of ATM cards issued and Mobile and Online Banking users.
Following table shows detail about performanceof banks over the year , ATM ,
Online banking , Mobile banking user of selected bank.
Sr.
No.
Name of
the Banks
No. of Branches Deposits Advances CD
Ratio
Kolkata
(South)
Kolkata
(North)
Kolkata
(East)
TOTAL
1. State bank
Of India
34 15 2 51 100434 56246 56%
2. Bank of
India
11 12 4 27 94940 55132 58%
3. Bank of
Baroda
6 3 1 10 15246 6652 44%
4. Bank of
Maharashtra
3 2 1 6 9319 4252 46%
5. UnionBank
Of India
1 2 1 4 6034 5042 84%
Table 1. Performance of the bank over the years (in Lakhs)
From Table 1 , Researcher analyzed online banking data fromthe year 2011
– 2012 to 2012 – 2013 of State Bank of India , Bank of Baroda , Bank of
Maharashtra , Union Bank of India. State Bank of India having large no of
bank branches 51 with Deposit 100434 , Advances 56246 and CD Ratio 56%
20. in Kolkata region and Union Bank of India having only 4 branches with
Deposit 6034 , Advances 5042and highest CD Ratio 84% in the region.
Sr.No. Name of the Banks 2011 - 12 2012 - 13 2013 - 14
1. State Bank of India 156 240 458
2. Bank of India 53 192 262
3. Bank of Baroda 7 27 157
4. Bank of Maharashtra 5 25 99
5. Union Bank of India 0 13 47
Table 2. Online banking users of selected banks
GRAFICAL ANALYSIS SHOWING ONLINE BANKING USERS
FromTable 2 , Researcher observethat State Bank of India and Bank of India has
constantly increased the number of online banking users from2011 –12 to 2012
– 13. Bank of Baroda surprisingly increased their online banking users to 157 in
0
2000
4000
6000
8000
10000
12000
14000
16000
18000
20000
2011 – 12
2012 – 13
2013 – 14
21. 2013 – 14. Union Bank of India initially did not have responsefor online banking
fromits customers in 2011 – 12.
Sr.
No.
NAME OF THE BANKS 2011 – 12 2012 – 13 2013 – 14
1. State Bank of India 6206 12414 18618
2. Bank of Baroda 157 1275 419
3. Bank of India 5372 10744 16116
4. Bank of Maharashtra 1100 1523 1729
5. Union Bank of India 98 635 1254
Table 3. ATM users of selectedBanks
GRAFICAL ANALYSIS SHOWING THE NUMBER OF ATM USERS
Sr.
No.
Name Of The Bank 2011 - 12 2012 - 13 2013 - 14
1. State Bank of India 48 96 328
0 5000 10000 15000 20000
State Bank of India
Bank of Baroda
Bank of India
Bank of Maharashtra
Union Bank of India
2013 – 14
2012 – 13
2011 – 12
22. 2. Bank of Baroda 1 21 59
3. Bank of India 5 19 79
4. Bank of Maharashtra 0 7 85
5. Union Bank of India 0 2 13
GRAFICAL ANALYSIS SHOWING THE NUMBER OF MOBILE BANKING USERS
FromTable 4 , Researcher observed that State Bank Of India and Bank of India has
constantly increased the number of Mobile Banking users from2011 - 12 to 2012
– 13. Surprisingly Bank of Maharashtra has 79 mobile banking users in 2012 –13
compared to Bank of Baroda and Bank of India , which are big competitors. Union
Bank of India , initially in 2011 –12 and 2012 – 13 did not get responsefrom
customers for Mobile Banking. But now it has 13 customers using the mobile
internet banking facility.
0
50
100
150
200
250
300
350
2011 - 12
2012 - 13
2013 - 14
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Withthe help of the analysis , we observedthe following specific findings:-
Fromthe year 2011 – 12 to 2012 – 13 State Bank of India and Bank of India
constantly increased the online banking users as compared to the nationalized
banks in the study. State Bank of India had large number of customers using
online banking , mobile banking ATM service. Itis in the first position as compared
of India, becausemostof its branches did not came under CBS till March ,2012.
Bank of Maharashtra having more growth in online banking as compared to old
banks like Bank of Baroda and Union Bank of India. Bank of Baroda came under
CBS in 2010 , but the bank still did not get the desired responsefromits
customers in 2011 –12 and 2012 – 13 for online banking and mobile banking.
Bank of Maharashtra and State Bank of India has been using the “BANKS 24”
softwaredeveloped by Tata Consultancy`s (TCS). Union Bank of India , Bank of
India , Bank of Baroda areusing Financial Softwareand it is developed by Infosys
Tech. 2012 – 13 has been a good year for all the banks regarding online banking.
In 2012 –13 Union Bank of India, Bank of Baroda and Bank of Maharashtra had a
rapid growth in online banking and mobile banking users. Fromalmostzero the
number of users increased by leaps and bounds. State Bank of India and Bank of
India also had substantialincreased in its online banking users.
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24. E – BANKING SYSTEM PROVIDED BY SBI
THE MAIN OBJECTIVES OF THE STUDY :
To understand the concept of InternetBanking and Importance, to bank as
well as customers.
To get awareof various aspects of net banking of SBI.
To build up SWOCanalysis of InternetBanking of SBI.
To build up various solutions for drawbacks in net banking.
METHODOLGY :
This research paper is based on the primary data which is collected fromthe
employees of State Bank of India and secondary data which is collected fromthe
official website of State Bank of India and Reserve Bank of India.
SCOPE OF STUDY :
The study is made taking consideration of whole State Bank of India. It
investigates about all applications of online banking in SBI. Itwould help society
to get knowledgeabout process of InternetBanking and usefulness to banking
industry. As the study contains the 360 degree information regarding SBI and its
internet banking, Hence the study will lead to new ways to tackle the problems
and the SWOCof SBI in respectof internet banking.
NEED OD THE STUDY :
This study is needed to find out the working of InternetBanking of SBI and its
importance to customer as well as to bank. Ithelped us to know the all the
25. operations of the bank. It is needed to find out the working of all the operations
of InternetBanking of SBI.
RESEARCH LIMITATIONS /IMPLICATIONS :
The primary limitation of this study is based on originality of secondary data taken
via that official websiteof State Bank of India and ReserveBank of India.
FINDINGS :
This study states that internet banking provides greater reach to customers
feedback can be obtained easily as internet is virtual in nature customers loyalty
can be get personalattention can be given by bank to customer also quality
services can be served. After studying the SWOC analysis , wecame to know
various strengths of SBI such as quality customer services , greater reach ,
customers loyalty , easy access to information , 24 hours access , easy online
application etc. SBI should put efforts to multiply the number of strengths. In
terms of weakness I cometo know someof the major weakness I cometo know
some of the major weakness of internet banking among the customers ,
obsolesceof technology related to security , complicated procedures of availing
internet banking facilities , lack of knowledgeamong the employees of SBI. SBI
concentrate on the weaknesses and reducethem zero.
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www.onlinesbi.com, the Internet banking portal of our bank, enables its retail
banking customers to operate their accounts from anywhere anytime, removing
26. the restrictions imposed by geography and time. It's a platform that enables the
customers to carry out their banking activities from their desktop, aided by the
power and convenience of the Internet.
Using Internet banking services, you can do the following normal
banking transactions online:
Funds transfer between own accounts.
Third party transfers to accounts maintained at any branch of SBI
Group Transfers to accounts in State Bank Group
Inter Bank Transfers to accounts with other Banks
Online standing instructions for periodical transfer for the above
Credit PPF accounts across branches
Request for Issueof Demand Draft
Request for opening of new accounts
Request for closure of Loan Accounts
Request for Issueof Cheque Book
Apart from these, the other salient value-added features available are:
Utility bill payments .
Online Ticket Booking for travel by Road, Rail and Air .
SBILIFE, LICand other insurance premium payments .
SBI and other Mutual funds Investments .
SBI and other Credit Card dues payments .
Tax Payment • Income, Service, State Govt .
Customs Duty Payment .
Online ShareTrading (eZ-trade@SBI) .
Online Application for IPO .
27. Fee Payment to select educational institutions including IITs and NITs
Truly smart services to cover mostof your banking transactions. All this and much
more, from your desktop.
All our branches are enabled for Internet Banking. Contact your branch for
availing this service. You can visit www.onlinesbi.com for downloading the
registration form.
On security front, the site is 'VeriSign' certified - indicating that it's absolutely safe
and secure for you to transact online. Additional layers of security are available
for doing transactions.
Internet Banking Security Tips:
8 Golden Rules to make your Internet Banking experience safe and secure
1. Change your Password at regular intervals .
2. Help SBI in preventing frauds (phishing) by reporting such incidents
to report.phishing@sbi.co.in .
3. Access portal by typing https://www.onlinesbi.com Do not click on any
shortcuts/links .
4. Avoid accessing your account from public places like cyber cafes .
5. Use virtual keyboard to enter user ID and Password .
6. Avoid entering sensitive info in pop-ups .
7. Track your transactions and usage history regularly .
8. Use latest and genuine software on your system with secure settings .
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Contribution of foreign branches in the global business of the Bank as at
31.03.2014 is as under:
28. "Baroda Connect" is an internet banking facility introduced as an alternative
delivery channel for rendering effective customer serviceon 24 X 7 basis. Itoffers
unique customized services to both Retail & Corporatecustomers.
All customers canregisterunder BarodaConnect for Viewand / or Transaction
facility :
Under VIEW facility customer can :
View Accountsummary of all operative, deposit and loan accounts .
View all multiple Accountinformation online with a single user id .
Get Accountstatements .
Under Transactionfacility customer can(in additionto the above VIEW
facilities) :
Transfer funds immediately or schedulefor a futuredate to self linked and
third party .
Pay through Online Tax - Direct and Indirecttaxes online such as Excise
Duty, ServiceTax, Customs Duty, IncomeTax etc .
Pay through Baroda Easy Pay - utility bills like electricity, mobile etc ,
Donations, Subscription, Travelplan booking online .
Pay school/institutional fees .
Book Rail Ticket – IRCTC .
Additionally a Corporateuser can .
29. Set up multiple workflow of initiators and approvers for transactions and
requests .
View all trade financerelated facilities availed eg. Export / ImportLC,
Inland/Export Bills, Forward Contracts Bank Guarantees, Packing Credit
account etc .
Use upload facility for single debit-multiple credit, multiple debit-multiple
credit and single credit-multiple debit .
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Why Internet Banking?
Bank of Maharashtra is offering the following services through Internet Banking
and you can avail these facilities from your place using Internet connectivity, Its
banking made available at your doorsteps.
Account Balance Enquiry
Transaction History / Statement of Account
View of Accountdetails for all types of accounts
Mini Statement
Cheque Status Enquiry
Cheque Book Queries
E Payment of Taxes
30. How to Apply for Mahaconnect (Internet Banking) ?
Download the application form for Internet Banking from bankofmaharashtra.in
or collect the application from the branch and submit the filled in application
form to the branch. On successful processing of the application you will receive a
user Id, a login password and a transaction password. Using this user id and
passwords you can login to Mahaconnect and enjoy Internet Banking facility.
Download Application Form:
Retail Customers
CorporateCustomers
How to Invoke Mahaconnect (Internet banking) website?
Connect to Internet and open the web browser on your computer.
Typehttps://www.mahaconnect.in in the address bar of the browser. This is the
most secureway to access Internet Banking website. Don’t use any links provided
anywhere which claims to take you to Bank of Maharashtra’s Internet Banking.
Don’t even use the search engine results.
How to Login?
Put the user id and password provided to you in the customer id and password
fields provided on login page. If you are logging in for the first time then the
system will show you the terms and conditions document, you need to accept the
terms and conditions by clicking on ‘I Agree’ link. Then system will force you to
31. change the initial login and transaction passwords. On successful login you can
view the menu and list of your accounts.
Security Tips:
Do not access your Internet Banking account from a cyber cafe or a shared
computer.
Do a proper Log off from the Internet Banking session. Do not just close
your browser.
Do not click any link that takes you to the website. Always type in the
correct URL (https://www.mahaconnect.in) into the address bar of your
browser.
Disable the “Auto Complete” function of your browser.
Use letters, numbers and special characters in your passwords to make it
complex and difficult for others to guess.
Do not share your Internet Banking passwords with anybody.
Do not respond to any mails asking for confidential information like PIN,
password or account number.
Always check the last login to your Internet Banking account
Check the URL of the web page. When browsing the web, the URLs begin
with letters “http”. However, over a secure connection, the address
displayed should begin with “https” note the “s” at the end.
32. Do’s and Don’ts :
Do’s
Add Mahaconnect to your List of Favorite Sites: We recommend that you
bookmark / add to your favorites the URL: https://www.mahaconnect.in in
order to
Change your Password once in a while: We recommend that you change
your password regularly, at least every 30 days or so. To change your
passwords login to https://www.mahaconnect.in. Click on “Options ?
Change Login Password / Change Transaction Password”.
Proper Log Out: Log out from Mahaconnect every time you complete your
online banking session. Do not closeyour browser directly without a proper
log out.
Look for the padlock symbol on the bottom bar of the browser to ensure
that the site is running in secure mode before you input any sensitive
information.
Keep your Internet Banking Passwords Confidential: We assure you that
Bank of Maharashtra officials will never ask you for your Internet Banking
Passwords through any medium (via email or phone etc).
Destroy unnecessary financial documents immediately: Destroy pin or
password mailers immediately after memorizing them. Never write them
down anywhere.
Disable the “Auto Complete” function on your browser: If you are using
InternetExplorer, turn off the ‘Auto Complete’ function on your browser to
prevent your system from remembering Passwords. To Disable the “Auto
Complete” function:
33. a. Open Internet Explorer. Select Tools ? Internet Options ? Content
(Tab)
b. Click on Settings Button under Auto Complete section
c. De-Select User Names and passwords on forms check box
d. Click on “OK”
Don’ts
Do not leave your personal Information lying around at an unprotected
place. Always ensure that your cheque books, pass books, deposit receipts
are kept in a secure place.
Avoid downloading program from unknown sources: Some sources may
have hidden forms of spyware or viruses that could compromise the
security of your computer.
Do not open attachment sent through mails, if you don’t know the sender.
Never open email attachments that have file extensions like .exe, .pif, or
.vbs. Such files are usually dangerous.
Do not keep your computer online when not in use: Either shut down your
PC or disconnect it from Internet
Do not use shared computers: We recommend that you avoid accessing
www.manaconnect.in from a public/ shared computers, e.g.: cyber cafe
etc.
34. UUUnnniiiooonnn BBBaaannnkkk ooofff IIInnndddiiiaaa
Union Bank of India offers its customers the facility of InternetBanking service.
With our InternetBanking service you can carry outbanking activities fromthe
comfortof your home /office with only your mouse. Using your InternetBanking
ID and password, you can view your Union Bank accounts /do transactions online
24x7 without any hassle. You can transfer funds onlineto accounts maintained
with any bank in India. You can also access all your Union Bank accounts fromall
around the world 24x7.
1. Features &Benefits :
Account/s transaction details
Viewing/Printing of account statement
Transfer of funds in own/third party accounts with our Bank
Transfer of funds to other bank accounts in India through NEFT/RTGS
Direct/ Indirecttax payments
Utility bill payments like electricity bills, telephone bills, insurancepremium
payments, mutual fund payments, credit card payments etc.
Online air ticket and railway ticket booking etc
2. Eligibility :
Customer should have at least one operating accountwith a Union Bank
35. branch.
3. How to apply :
You may get our Internet Banking servicethrough following channels:
Individualcustomers possessing ATMcumdebit card may create internet
banking user id and passwords through our Self User Creation module on
our website . This is a very convenient, easy, and quick method
The above users may even reset/ generate the passwords on their own,
without needing to involve the bank branch, through our Self Reset
Password modulewith the sameease
Customers not having an ATM cum debit card, and Corporate customers,
should apply through the branch using the InternetBanking application
formatfor viewing and transaction facility.
4. Service Charges
Absolutely free of charge for users creating passwords through theSelf
User Creation & Reset Password modules
Charges applicable as below when password is sentin printed form to the
retail/corporate users
Rs.150/- postalcharges (Flat) and Rs.30/- per password
36. Rs.250/- postal+ password printing charges (Flat) per corporateuser
Contact Numbers:
In casethe sign on or transaction password is notrecoverable, user can follow any
of the below mentioned methods for assistance:
You may call our 24x7 Call Centre for resetting and dispatch of fresh password/s.
You may even email to us
at ebanking@unionbankofindia.com orinternetbanking@unionbankofindia.com
for getting the password/s by courier/speed post .
